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Kokomo Botanical Resort - Caribbean Family Cottages

4.0 star property
Hotel in Providenciales with rooftop terrace and spa services
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kokomo Botanical Resort - Caribbean Family Cottages

Outdoor pool, pool umbrellas, pool loungers
Property amenity
Sundeck
Sundeck
Dining

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping

Explore the area

Map
31 Downwind Street, Providenciales, Providenciales, TKCA 1ZZ
  • Pelican Beach
    2 min drive
  • Turtle Lake
    3 min drive
  • Harbour Club Marina
    5 min drive
  • Providenciales (PLS-Providenciales Intl.)
    11 min drive

Room options

View all photos for Classic Cottage, 2 Bedrooms, Garden View (1 Queen and 2 single beds)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Cottage, 2 Bedrooms, Garden View (1 Queen and 2 single beds)

Highlights

Furnished patio
Garden
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
  • 52 sq m
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Premium Cottage, 2 Bedrooms, Garden View (2 King Beds)

Premium Cottage, 2 Bedrooms, Garden View (2 King Beds) | Terrace/patio

Premium Cottage, 2 Bedrooms, Garden View (2 King Beds)

Highlights

Furnished patio
Garden
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Deluxe Cottage, 2 Bedrooms, Garden View (2 King Beds)

Deluxe Cottage, 2 Bedrooms, Garden View (2 King Beds) | View from room

Deluxe Cottage, 2 Bedrooms, Garden View (2 King Beds)

Highlights

Furnished patio
Garden
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Superior Cottage, 2 Bedrooms, Garden View (1 king bed, 2 single beds)

Superior Cottage, 2 Bedrooms, Garden View (1 king bed, 2 single beds)

Superior Cottage, 2 Bedrooms, Garden View (1 king bed, 2 single beds)

Highlights

Furnished patio
Garden
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Cottage, 2 Bedrooms, Garden View (1 king bed, 2 single beds)

Deluxe Cottage, 2 Bedrooms, Garden View (1 king bed, 2 single beds) | View from room

Deluxe Cottage, 2 Bedrooms, Garden View (1 king bed, 2 single beds)

Highlights

Furnished patio
Garden
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Superior Cottage, 2 Bedrooms, Garden View (2 king beds)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Superior Cottage, 2 Bedrooms, Garden View (2 king beds)

Highlights

Furnished patio
Garden
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
  • 52 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Classic Cottage, 2 Bedrooms, Garden View (2 Queen beds)

2 bedrooms, premium bedding, memory-foam beds, in-room safe

Classic Cottage, 2 Bedrooms, Garden View (2 Queen beds)

Highlights

Furnished patio
Garden
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
  • 52 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Large Single Sofa Bed

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The price is NZ$1,390
for 1 night
includes taxes & fees
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About the area

Providenciales

Kokomo Botanical Resort - Caribbean Family Cottages places you steps from Lucayan Archipelago and within a 20-minute stroll of Royal Flush Gaming Parlor. Highlights at this hotel include a restaurant, an outdoor swimming pool and in-room kitchens. .A pampering day can include deep-tissue massages and hot stone massages along with facials, body treatments and Ayurvedic treatments. For a drink, you can stop by the hotel's own lounge bar. Enjoy the Hot tub and pool loungers as well as access to kayaking. Other amenities include free Wi-Fi in public areas and laundry facilities. Full breakfast is available daily between 8:30 AM and 1:00 PM. There's also free self parking, along with the convenience of a free beach shuttle. .Within a 15-minute drive of this 4-property class Providenciales hotel, attractions include Grace Bay Beach and Long Bay Beach.

What's nearby

  • Pelican Beach - 2 min drive
  • Providenciales Beaches - 4 min drive
  • Turtle Cove Marina - 5 min drive
  • Coral Gardens Reef - 5 min drive
  • Grace Bay Beach - 6 min drive

Getting around

  • Providenciales (PLS-Providenciales Intl.) - 11 min drive

Restaurants

  • ‪Arizona - ‬6 min drive
  • ‪Schooner's Restaurant - ‬5 min drive
  • ‪Bobby Dee's - ‬5 min drive
  • ‪Barefoot By the Sea at Beaches - ‬6 min drive
  • ‪The Cricketer's Public House - ‬6 min drive

About this property

Kokomo Botanical Resort - Caribbean Family Cottages

Hotel in Providenciales with rooftop terrace and spa services
Kokomo Botanical Resort - Caribbean Family Cottages offers its guests an outdoor pool and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A rooftop terrace, spa services, and barbecue grills are also featured at Kokomo Botanical Resort - Caribbean Family Cottages. An airport shuttle (available on request) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Providenciales hotel.

  • 1 floor
  • 19 guestrooms or units
  • 19 buildings
  • Built in 2013
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Kokomo Botanical Resort - Caribbean Family Cottages offers 19 accommodations with a safe and coffee/tea makers. Rooms open to furnished patios. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. Accommodation at this 4-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Providenciales hotel provides complimentary wireless Internet access. 40-inch LCD televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including Ayurvedic.

Languages

Chinese (Mandarin), English, Filipino, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 10:00 PM on request
  • Free beach shuttle
  • Free self parking on site

Food and drink

  • Daily full breakfast available 8:30 AM to 1:00 PM for a fee: USD 25 for adults and USD 15 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • WE Market Cafe

Things to do

  • Bicycles
  • Kayaking
  • Outdoor pool
  • Spa tub

Family friendly

  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Ayurvedic treatments
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Check-in for this property is based at the Poolside Clubhouse.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Kokomo Botanical Resort - Caribbean Family Cottages

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 350 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 25 for adults and from USD 15 for children
  • Airport shuttle fee: USD 23 per person (one-way)
  • Airport shuttle fee per child: USD 6 (one-way), (up to 10 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Venetian Ridge Vacation Villas
Venetian Ridge Vacation Villas Spa
Venetian Ridge Vacation Villas Spa Aparthotel
Venetian Ridge Vacation Villas Spa Aparthotel Providenciales
Venetian Ridge Vacation Villas Spa Providenciales
Kokomo Botanical Resort Providenciales
Kokomo Botanical Resort Butler Service Providenciales
Kokomo Botanical Providenciales
Kokomo Botanical
Kokomo Botanical Resort & Spa Turks And Caicos/Providenciales
Kokomo Botanical Resort Butler Service
Kokomo Botanical Butler Service Providenciales
Kokomo Botanical Butler Service
Kokomo Botanical Butler Servi
Kokomo Botanical Resort with Butler Service
Kokomo Botanical Resort - Caribbean Family Cottages Hotel
Kokomo Botanical Resort ALL INCLUSIVE with Butler service

Frequently asked questions

What is the cancellation policy at Kokomo Botanical Resort - Caribbean Family Cottages?

Kokomo Botanical Resort - Caribbean Family Cottages offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Kokomo Botanical Resort - Caribbean Family Cottages?

Yep, Kokomo Botanical Resort - Caribbean Family Cottages has a free self car park.

Are there any beaches close to Kokomo Botanical Resort - Caribbean Family Cottages?

The closest beach to Kokomo Botanical Resort - Caribbean Family Cottages is Grace Bay Beach (3.9 km).

Is there a spa on site at Kokomo Botanical Resort - Caribbean Family Cottages?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as hot stone massages.

Does Kokomo Botanical Resort - Caribbean Family Cottages have a pool?

Kokomo Botanical Resort - Caribbean Family Cottages has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes Kokomo Botanical Resort - Caribbean Family Cottages a romantic place to stay?

1 hot tub and couples dining, as well as memory foam beds and private patios in the guestrooms, help set the scene for a romantic weekend at Kokomo Botanical Resort - Caribbean Family Cottages.

Is Kokomo Botanical Resort - Caribbean Family Cottages family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Kokomo Botanical Resort - Caribbean Family Cottages is a hit with families.

Does Kokomo Botanical Resort - Caribbean Family Cottages serve breakfast?

Sure does, full breakfast is offered daily between 8:30 AM and 1:00 PM.

Is there a free airport shuttle available at Kokomo Botanical Resort - Caribbean Family Cottages?

No, but there's an airport shuttle that runs from 7:00 AM - 10:00 PM on request for a fee.

Is there a bar or restaurant at Kokomo Botanical Resort - Caribbean Family Cottages?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Kokomo Botanical Resort - Caribbean Family Cottages?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Kokomo Botanical Resort - Caribbean Family Cottages?

No, pets and service animals are not allowed.

Kokomo Botanical Resort - Caribbean Family Cottages Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 158 out of 253 reviews" "
Rating 8 - Good. 62 out of 253 reviews" "
Rating 6 - Okay. 20 out of 253 reviews" "
Rating 4 - Poor. 8 out of 253 reviews" "
Rating 2 - Terrible. 5 out of 253 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome! The staff was the dark and enjoyed breakfast with Ruth and dinners with Mufasa!
Stayed 4 nights in Aug 2024

10/10 Excellent

Cicely

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway!
I stayed at Kokomo for a quick birthday getaway. From the time I booked my cottage through my time at the resort, we received excellent customer service. The cottage was super cute and clean. I have no complaints or concerns about this resort and would recommend it to others without hesitation.
Stayed 3 nights in Aug 2024

8/10 Good

Stefanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe her name was Winnie, she was excellent, called right after we landed to let us know our rooms was ready and made sure everyone in our party was okay.
Stayed 4 nights in Jul 2024

10/10 Excellent

Deidre

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the remodeled cottage, very clean & modern. The staff was very friendly and helpful.
Stayed 5 nights in Jun 2024

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Conner

Stayed 7 nights in Jul 2024

8/10 Good

Racquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and tranquil. However, not walkable.
Stayed 4 nights in Jul 2024

10/10 Excellent

Kevin

Stayed 4 nights in Jun 2024

6/10 Okay

Shenell, Bronx

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I book this resort as the last minute, this one of the few properties that had an available room left on such short notice. Overall good time at Kokomo. The location is great, a short taxi ride and it was safe. The staff are very pleasant and accommodating. Wenie by far is the best. Whatever you need, she will assist you in anyway that she can. I love, love, love the pool area, couldn't get enough of it. The scenery of the property is aesthetically pleasing, however my room was not. I would have to say, that was my only complaint. It wasn't cleaned to my standards. The cleaners didn't clean my room throughly, you could see there were several areas they hadn't even bothered to clean. The blinds were dirty, the bathroom sink wasn't cleaned thoroughly and you could see the residue of the previous guest toothpaste on the sink and wall. The toilet had stains on it. The floor in the tv room had a stain on it. The refrigerator had rust all over it, which was not aesthetically pleasing to the eye. Thankfully, I always walk with my disinfecting wipes and Lysol spray because I had to wipe the bathroom down. I can only speak for my room, but it could use a little updating, especially when you're accustomed to staying at high end resorts.
Stayed 5 nights in Jun 2024

8/10 Good

Quincy Jermaien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very quiet. And the cleaning staff cleaned the room every single day. The staff was very friendly and accommodating. Excellent place to stay in Turks and Caicos!
Stayed 7 nights in Jun 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an incredible time at Kokomo from start to finish. The location was great, super easy to get to and safe. Susanna checked us in and she was wonderful. Very helpful, knowledgeable, and friendly! Everything she recommended (food, places to go, etc) was spot on and we had a wonderful time! Highly, highly recommend this place. The restaurant and pool was also fantastic, and the scenery around the resort was great.
Stayed 4 nights in Jun 2024

10/10 Excellent

MICHAEL, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful stay in beautiful surroundings. Kokomo offers peace and quiet away from the busy resorts. A car is advised. For us the location was perfect. Everything is about a 10 minute drive away. The Grace Bay beach area was very close by and offered what felt like our own private beach access with chairs & umbrellas. The cottages offer everything you need - a home away from home with comfortable beds, a stocked kitchen, lounge area and plenty of privacy. The pool area is quaint and beautifully landscaped. Wenie is the best host! She is lovely and on hand for everyone’s needs. A truly magical stay. We didn’t want to leave! Thank you to all of the warm and welcoming staff!
Stayed 10 nights in Jun 2024

8/10 Good

Sonia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property, very clean and maintained. Not that close to the beach so they have a beach shuttle which is great, 5 min ride to the beach. Staff were friendly and professional. Unfortunately not much walking distance but still a good option.
Stayed 7 nights in May 2024

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Rita de Cassia, Cumberland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms and landscape, but you will need to take a cab anywhere. The location is distant from beach and downtown. Cabs are very expensive (US$23 per person/anywhere) and only accepts cash. Please bring plenty of cash because ATM are ALL out of service in the island.
Stayed 5 nights in Feb 2024

10/10 Excellent

JONAS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family’s first time in Turks & Caicos and these cottages just set it together. It was home-like. The environment was to expectations. The food and staff at WE, Ruth in particular was amazing, warm and welcoming. Definitely will be coming back and looking into investing in a cottage!
Stayed 3 nights in Apr 2024

6/10 Okay

Amreen

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Surprised to see so many high ratings of this resort. It was average for our family. There were 3 adults and 1 toddler in a 2-bedroom cottage. The accommodation was quite small so it felt a bit cramped for us. Pros: rates are rather affordable, front desk staff and housekeeping were responsive and accommodating with our needs. Food was good. Shuttle to/from the beach was flexible if we wanted to go outside of the posted schedule. Once you were at the beach, resort provided chairs, tables, umbrellas and water. Grace bay beach was nice, private, quiet and relaxing. Cons: rooms were small. Staff at the restaurant were distracted, slow and sometimes rude. Dining options were limited, and restaurant was closed on Mondays (just the one place to eat for breakfast, lunch and dinner). While food was good, it was quite pricey, but that may just be Turks in general. Resort was quite small, no activities on-site, not really a family-friendly vibe, I'd say it's better for couples looking for a quite, relaxing getaway. Pool was more of a pond (quite small) and not sure how it was kept clean since it was chlorine-free. Offered a service at the beach that stated beverage service on their website, but there are no waiters taking your beverage order. There is a cooler where you can help yourself to water. Also paddle boards were advertised however not available. While the closest beach was relaxing, limited activities and not a super lively vibe (no live music or activities).
Stayed 4 nights in Apr 2024

10/10 Excellent

kenford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just Excellent all around ,Ruth & Winnie are the best
Stayed 4 nights in Apr 2024

10/10 Excellent

Adanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very attentive staff who welcomed us with drinks and move our luggage to our cottage and again at checkout. Recommend getting one of their spa packages! Several delicious menu items at their restaurant (open every day except for Mondays). I also like the convenience to the airport, do arrange for airport transport to and from in advance. They also provide a flip phone preloaded with contact numbers for local drivers and concierge. On site parking was available. The property has a botanical garden path that is perfect for taking pictures. This was a good mid price resort option in Turks and Caicos. Highly recommend!
Stayed 3 nights in Apr 2024

6/10 Okay

Carissa, Brooklyn

Liked: Staff & service
Beautiful concept, but the facility could use some upgrades. The grounds are beautifully maintained, with lush vegetation, which I appreciated. My bathroom was not clean, and had someone else’s hair in the shower and urine stains on the exterior of the toilet bowl. The staff were excellent, but I’d be remiss to not point out that I do believe that hiring is / was based on a concept of racism and colorism. The staff who held the most front facing positions were consistently anything other than black. So much so, that it was painfully obvious that they chose a particular racial demographic to fill these positions. Turks and Caicos overall still has alot of work to do when it comes to their poor infrastructure and equitable employment opportunities for all.
Stayed 2 nights in Apr 2024

6/10 Okay

Jaieta

Liked: Staff & service
The garden was nice , however the sofa bed was old and dirty and the cottage was small
Stayed 5 nights in Mar 2024

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 3 nights in Mar 2024

10/10 Excellent

tangie

Stayed 2 nights in Mar 2024

4/10 Poor

Thanthesha

Liked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rating of this review is based on our experiences interacting with Weine. She was simply the best concierge / manager i have ever interacted with, and i have stayed in a lot of resorts / hotels. Highly organized, professional, responsive, and practical. She made the stay great. There were other great staff there like Jeffrey on the beach, and Chris / Michel the evening restaurant staff. So Weine is the reason for high review score, and i would stay there again. However, the stay was not without problems. We made the mistake of purchasing the Coffee/Pastries; it was a mistake. The breakfast staff were down-right rude about this pre-purchase, with the first member of staff having a hissy fit because we were not making any other breakfast orders ("what food do you want to order?") and the rest being totally unprofessional / rude about it (one morning, one of the staff members was on a personal call, loud speaker, AND texting at the same time!; first time I had seen both being done at the same time while supposedly on a job). We did pass this on via Weine; however, I doubt the general manager will do anything about it as we did not see or really interact with them. I liked the apartment, which was the right size for our family of four; however, i do understand some other reviewers comments that it was a little dated. This did not bother us as we were out most of the time. The shuttle only takes you back and forward to the beach, where they have a section dedicated.
Stayed 7 nights in Mar 2024