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Catalonia Riviera Maya Resort and Spa All Inclusive

4.0 star property
On private beach with 5 outdoor pools, near Puerto Aventuras Marina

Photo gallery for Catalonia Riviera Maya Resort and Spa All Inclusive

Exterior
Interior
Interior
Tennis court
View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • On private beach
  • All-inclusive

Explore the area

Map
Av. Xcacel, Lote 1, Plano 2, Puerto Aventuras, QROO, 77783
  • Dolphin Discovery
    ‪8 min walk‬
  • Puerto Aventuras Marina
    ‪12 min walk‬
  • Puerto Aventuras Golf Club
    ‪18 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪261 min drive‬

Room options

View all photos for Privileged Family Suite

Privileged Family Suite

Privileged Family Suite

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Plasma TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 59 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Comfort Room Single

In-room safe, blackout curtains, iron/ironing board, free WiFi

Comfort Room Single

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout curtains
Private bathroom
Hairdryer
Rainfall showerhead
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Romance

Privileged Romance

Privileged Romance

Highlights

Furnished balcony
Private plunge pool
Air conditioning
Plasma TV
Blackout curtains
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privileged Premium Deluxe

In-room safe, blackout curtains, iron/ironing board, free WiFi

Privileged Premium Deluxe

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout curtains
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
Bathrobes
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Suite

Privileged Suite

Privileged Suite

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Plasma TV
Ceiling fan
Separate bedroom
Sofa bed - double
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Deluxe

In-room safe, blackout curtains, iron/ironing board, free WiFi

Premium Deluxe

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout curtains
Private bathroom
Hairdryer
Rainfall showerhead
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Premium Room

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout curtains
Private bathroom
Hairdryer
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Comfort Room, Standard

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

Comfort Room, Standard

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout curtains
Private bathroom
Hairdryer
Rainfall showerhead
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Superior

In-room safe, blackout curtains, iron/ironing board, free WiFi

Privileged Superior

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Superior Ocean View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Privileged Superior Ocean View

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the area

Puerto Aventuras

An all-inclusive stay in Puerto Aventuras awaits you at Catalonia Riviera Maya Resort and Spa All Inclusive. Within steps you'll find Kantenah Lagoon and Puerto Aventuras Marina within a 15-minute stroll. Highlights at this beachfront property include 10 restaurants, 5 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The buffet restaurant, La Brisa, serves local and international cuisine and is open for breakfast, lunch and dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the 2 outdoor tennis courts, nightclub and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free valet parking, along with the convenience of car rentals on site. .Attractions within a 20-minute drive of this 4-property class Puerto Aventuras property include Xplor Theme Park and Akumal Beach.

What's nearby

  • Dolphin Discovery - 8 min walk - 0.8 km
  • Puerto Aventuras Marina - 12 min walk - 1.1 km
  • Oasis Beach - 13 min walk - 1.1 km
  • Puerto Aventuras Golf Club - 18 min walk - 1.6 km
  • Blu Riviera Maya - 6 min drive - 4.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 69 min drive

Restaurants

  • ‪The Market - ‬9 min drive
  • ‪Tequilla Bar - ‬1 min walk
  • ‪Bloved Restaurant & Lounge - ‬1 min walk
  • ‪Restaurante Ipanema - ‬8 min drive
  • ‪Dolphin Discovery - ‬9 min walk

About this property

Catalonia Riviera Maya Resort and Spa All Inclusive

On private beach with 5 outdoor pools, near Puerto Aventuras Marina
Catalonia Riviera Maya Resort and Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply step outside to unwind on the property's beach. At Catalonia Riviera Maya Resort and Spa All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 9 bars/lounges. WiFi is free in public spaces. This Art Deco property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Puerto Aventuras property.

  • 423 guestrooms or units
  • 4 levels
  • 15 buildings
  • 10 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 9 bars or lounges
  • Built in 2000
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
Catalonia Riviera Maya Resort and Spa All Inclusive offers 423 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to furnished balconies. Plasma televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 10 restaurants
  • 2 beach bars
  • 2 poolside bars
  • 2 swim-up bars
  • 9 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bamboleo
  • Bellavista
  • El Mercado
  • La Brisa
  • La Creperie

Things to do

  • 2 outdoor tennis courts
  • 5 outdoor pools
  • 9-hole adjacent golf course
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf lessons
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Catalonia Riviera Maya Resort and Spa All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Catalonia Maya Resort
Catalonia Maya Riviera
Catalonia Maya Riviera Resort
Catalonia Riviera Maya All Inclusive
Catalonia Riviera Maya Puerto Aventuras
Catalonia Riviera Maya Resort All Inclusive Puerto Aventuras
Catalonia Riviera Resort
Riviera Catalonia
Riviera Catalonia Maya Resort
Riviera Maya Catalonia
Catalonia Riviera Maya Resort All Inclusive
Catalonia Riviera Maya Resort All Inclusive Solidaridad
Catalonia Riviera Maya Solidaridad
Catalonia Riviera Maya
Catalonia Riviera Maya Resort Spa All Inclusive
Catalonia Riviera Maya All Inclusive Puerto Aventuras
Catalonia Riviera Maya Inclus
Catalonia Riviera Maya Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Catalonia Riviera Maya Resort and Spa All Inclusive?

Catalonia Riviera Maya Resort and Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Catalonia Riviera Maya Resort and Spa All Inclusive?

Yep, Catalonia Riviera Maya Resort and Spa All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Catalonia Riviera Maya Resort and Spa All Inclusive?

Yep, Catalonia Riviera Maya Resort and Spa All Inclusive is a short 13-minute walk from Oasis Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Is there a spa on site at Catalonia Riviera Maya Resort and Spa All Inclusive?

Yep, there is an onsite spa at Catalonia Riviera Maya Resort and Spa All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Catalonia Riviera Maya Resort and Spa All Inclusive have a pool?

Catalonia Riviera Maya Resort and Spa All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Catalonia Riviera Maya Resort and Spa All Inclusive?

Catalonia Riviera Maya Resort and Spa All Inclusive features a private beach, 2 beach bars and 5 outdoor pools.

What makes Catalonia Riviera Maya Resort and Spa All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Catalonia Riviera Maya Resort and Spa All Inclusive.

Is Catalonia Riviera Maya Resort and Spa All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Catalonia Riviera Maya Resort and Spa All Inclusive is a hit with families.

Does Catalonia Riviera Maya Resort and Spa All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Catalonia Riviera Maya Resort and Spa All Inclusive?

No, Catalonia Riviera Maya Resort and Spa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Catalonia Riviera Maya Resort and Spa All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 9 lounge bars, and grab a meal at the onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Catalonia Riviera Maya Resort and Spa All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Catalonia Riviera Maya Resort and Spa All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Catalonia Riviera Maya Resort and Spa All Inclusive?

There is a golf course next to Catalonia Riviera Maya Resort and Spa All Inclusive.

Catalonia Riviera Maya Resort and Spa All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 642 out of 1486 reviews
Rating 8 - Good. 388 out of 1486 reviews
Rating 6 - Okay. 232 out of 1486 reviews
Rating 4 - Poor. 123 out of 1486 reviews
Rating 2 - Terrible. 101 out of 1486 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Amy

Disliked: Cleanliness, property conditions & facilities
Buffet was the same every day and hurt my feet with the hidden boulders on the beach
Stayed 3 nights in Nov 2024

2/10 Terrible

Aldo

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
If you expect to be pampered and treated like you are appreciated by spending our money at this hotel, don’t come here. They show on the website that you will be staying at the Preferred Section of the hotel ,,,, well that’s not true I wouldn’t recommend this hotel to anyone but the only good thing was the entertainment staff. They were wonderful especially when they weren’t provided much.
Stayed 6 nights in Dec 2024

8/10 Good

Pablo

Stayed 6 nights in Nov 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller resort which is what we enjoy, amazing friendly and helpful staff. Would definitely recommend this hotel and we will be back for our 4th visit!
Stayed 10 nights in Dec 2024

6/10 Okay

Svetlana

Stayed 14 nights in Nov 2024

8/10 Good

Kamee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time here, always enjoy it! Love proximity to harbour town and the staff are fantastic! Lots of pools and bars and the lagoon is great also. Food is good!!
Stayed 10 nights in Nov 2024

8/10 Good

Hugo, CHICAGO

Stayed 5 nights in Nov 2024

10/10 Excellent

Ankit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

eli

Travelled with partner
Liked: Cleanliness, staff & service
We enjoyed our time at the Riviera Maya staff was friendly and helpful. The few times we got into the restaurants it was good, but it was very hard to get a reservation. I think the reservations go more towards the exclusive customers. Gated community was nice friendly.
Stayed 7 nights in Dec 2024

4/10 Poor

Alen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property has to many deficiencies to mention , it would take several pages . The food program is TERRIBLE to say the least . Everything else is a matter of opinion . In the end I would not go back or recommend this property as I was very disappointed .
Stayed 14 nights in Dec 2024

8/10 Good

Amanda

Stayed 7 nights in Dec 2024

10/10 Excellent

yuliana a

Stayed 6 nights in Nov 2024

6/10 Okay

Lynn Diane

Liked: Cleanliness, staff & service
Stayed 10 nights in Dec 2024

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely friendly staff. Many areas for relaxation or activity. Great food variety!??
Stayed 9 nights in Dec 2024

2/10 Terrible

Hamdia

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Save yourself the trouble. My husband and I booked a 9 days stay here and we were ready to leave after the first night. The rooms are old and in terrible need of rehabilitation. You literally can hear everything around you even with all your windows and doors closed AND there was A LOT of noise. Unfortunately for us we were lodged right next to the kitchen as well so we were constantly hearing the hustle and bustle of the entire resort. We even found a cockroach in our room. Additionally, by the second day of our stay, we were both sick because the air condition furnace was old and dirty so the air filtering in made us sick. Outside of the terrible room, the food options you have are 2 buffet dining options that serve an identical menu almost every single day. They had the exact same food options for breakfast, lunch and dinner all 9 days that we stayed here. They also do have 4 specialty restaurants that you must have a reservation beforehand. However, it’s almost impossible to get a reservation for these restaurants. You must wake up at 8am the day you intend to book and hope that everyone else is asleep and you might be lucky to get a reservation. Lastly, the beachfront is less than a mile long and the beach chairs are almost impossible to reserve. Oh and not to mention the hotel has a caste system going on where some guests have special privileges. They give you a colored bracelet when you check in and your color essentially determines what you have access to and how

10/10 Excellent

Shahriar

Stayed 5 nights in Nov 2024

6/10 Okay

EMIGDIO

Travelled with family
Liked: Cleanliness, property conditions & facilities
Que no es tan fácil hacer reservación en los restaurantes
Stayed 8 nights in Nov 2024

8/10 Good

Eugene, Rockland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, pretty nice all inclusive resort. Not to big or small. Great for adults and families with children. Protected from the sea with barrier which increases feelings of safety. Food choices are good, tasty. Unfortunately, last two days we got sick (fever, sore throat etc.. It looks like the culprit is pure cleaning of glassware at the beach and pool bars. I would ask hotel manager to review cleaning practices related to properly washing reusable glass and plactic cups. Maybe its better to use single use cups or bring your own. Anyways ,thanks to all the staff and all the best.
Stayed 10 nights in Nov 2024

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, great restaurants and good food.
Stayed 7 nights in Nov 2024

10/10 Excellent

Brittney Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here at the Catalonia Resort in Riviera Maya. We paid a little extra for the newly renovated rooms and they were great. Also we got extra privileges to use special areas of the beach and an extra pool. One of the best things that was included with the nicer room upgrade was getting to go to the privileged restaurant called Bloved. It has amazing food and you don’t need a reservation for this restaurant. So there were days we couldn’t get a reservation for one of the other restaurants, but we didn’t mind because we would go to Bloved and get the best food every time. Great hotel, good food, wonderful time with the family. So many things to do and you don’t have to pay any extra for them. Just give tips and you will always be taken care of. They deserve the tips! They work very hard!!
Stayed 7 nights in Nov 2024

8/10 Good

Fernanda Dos Santos Ferreira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 6 nights in Nov 2024

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

JOSE R

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Nov 2024

4/10 Poor

Elena I, Lexington

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
I just want to worn everyone that the restaurant options listed on the website are just a misunderstanding advertisement. Restaurants are there but you are unable to get reservations and everyday there is a line of people complaining about this. For a week of stay there we were able to get only one reservation, after multiple complaints. The food at the buffet is not grate but you don’t have any other options. She’s and entertainment are not very good as well. Staff is nice, except guest services. The place is clean and the drinks were ok. Overall I would not recommend it as an all inclusive option, only as a regular hotel where you don’t plan to spend too much time.
Stayed 6 nights in Nov 2024

4/10 Poor

ernesta

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were nice. Area around the hotel is safe. Restaurants are nice, delicious food, and not expensive. Only one buffet restaurant actually available and the menu is the same every day. In order to make a reservation for any other restaurant, you must wake up early in the morning to make reservations. The app is open at 8am and out of 7 days not one reservation we were able to make. Fishing tours are a big scam as well. We booked a boat for 6 people (6 hours), and the one we got was for 3 2 captains. Had to return after 1.5 hours because it was unsafe to continue. Paid $650, no refund because it was our decision not to continue the tour. Construction was ongoing day-night; bars opening at 11am; no service around pool area or beach. Beach towels were old, worn out. Beach towel’s area closed down between 1-2pm every day. Would not recommend this resort.
Stayed 7 nights in Nov 2024