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Catalonia Riviera Maya Resort and Spa All Inclusive

4.0 star property
On private beach with 5 outdoor pools, near Puerto Aventuras Marina
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Catalonia Riviera Maya Resort and Spa All Inclusive

Exterior
View from room
Interior
Tennis court
Interior

Reviews

8.0 out of 10

Very good

Popular amenities

  • On private beach
  • Hot tub
  • Bar
  • Breakfast included
  • All-inclusive

Explore the area

Map
Av. Xcacel, Lote 1, Plano 2, Puerto Aventuras, QROO, 77783
  • Kantenah Lagoon
    2 min walk
  • Dolphin Discovery
    8 min walk
  • CEDAM Museum
    11 min walk
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    261 min drive

Room options

View all photos for Privileged Family Suite

Privileged Family Suite

Privileged Family Suite

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Plasma TV
Blackout curtains
Ceiling fan
Bathrobes
Private bathroom
  • 59 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Comfort Room Single

In-room safe, blackout curtains, iron/ironing board, free WiFi

Comfort Room Single

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout curtains
Hairdryer
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Romance

Privileged Romance

Privileged Romance

Highlights

Furnished balcony
Private plunge pool
Air conditioning
Plasma TV
Blackout curtains
Bathrobes
Private bathroom
Rainfall showerhead
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privileged Premium Deluxe

In-room safe, blackout curtains, iron/ironing board, free WiFi

Privileged Premium Deluxe

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout curtains
Bathrobes
Private bathroom
Rainfall showerhead
Hairdryer
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Suite

Privileged Suite

Privileged Suite

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Plasma TV
Sofa bed
Ceiling fan
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Deluxe

In-room safe, blackout curtains, iron/ironing board, free WiFi

Premium Deluxe

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout curtains
Hairdryer
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Premium Room

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout curtains
Hairdryer
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Comfort Room, Standard

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

Comfort Room, Standard

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout curtains
Hairdryer
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Superior

In-room safe, blackout curtains, iron/ironing board, free WiFi

Privileged Superior

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout curtains
Ceiling fan
Bathrobes
Private bathroom
Rainfall showerhead
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Superior Ocean View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Privileged Superior Ocean View

Highlights

Furnished balcony
Air conditioning
Plasma TV
Blackout curtains
Ceiling fan
Bathrobes
Private bathroom
Rainfall showerhead
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Occidental at Xcaret Destination - All Inclusive

On private beach
Pool
Breakfast included
All-inclusive
4.1 out of 5, Very good, (3877)
The price is NZ$1,190
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Occidental at Xcaret Destination - All Inclusive

About the area

Puerto Aventuras

An all-inclusive stay in Puerto Aventuras awaits you at Catalonia Riviera Maya Resort and Spa All Inclusive. Within steps you'll find Kantenah Lagoon and Puerto Aventuras Marina within a 15-minute stroll. Highlights at this beachfront property include 10 restaurants, 5 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The buffet restaurant, La Brisa, serves local and international cuisine and is open for breakfast, lunch and dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the 2 outdoor tennis courts, nightclub and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free valet parking, along with the convenience of car rentals on site. .Attractions within a 20-minute drive of this 4-property class Puerto Aventuras property include Xplor Theme Park and Xcaret Eco Theme Park.

What's nearby

  • Dolphin Discovery - 8 min walk
  • Puerto Aventuras Marina - 12 min walk
  • Oasis Beach - 13 min walk
  • Puerto Aventuras Golf Club - 18 min walk
  • Blu Riviera Maya - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 69 min drive

Restaurants

  • ‪The Market - ‬9 min drive
  • ‪Tequilla Bar - ‬1 min walk
  • ‪Bloved Restaurant & Lounge - ‬1 min walk
  • ‪Restaurante Ipanema - ‬8 min drive
  • ‪Dolphin Discovery - ‬9 min walk

About this property

Catalonia Riviera Maya Resort and Spa All Inclusive

On private beach with 5 outdoor pools, near Puerto Aventuras Marina
Catalonia Riviera Maya Resort and Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply step outside to unwind on the property's beach. At Catalonia Riviera Maya Resort and Spa All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 9 bars/lounges. WiFi is free in public spaces. This Art Deco property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Puerto Aventuras property.

  • 423 guestrooms or units
  • 4 levels
  • 15 buildings
  • 10 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 9 bars or lounges
  • Built in 2000
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
Catalonia Riviera Maya Resort and Spa All Inclusive offers 423 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to furnished balconies. Plasma televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 10 restaurants
  • 2 beach bars
  • 2 poolside bars
  • 2 swim-up bars
  • 9 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bamboleo
  • Bellavista
  • El Mercado
  • La Brisa
  • La Creperie

Things to do

  • 2 outdoor tennis courts
  • 5 outdoor pools
  • 9-hole adjacent golf course
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf lessons
  • Health club
  • Kayaking
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Catalonia Riviera Maya Resort and Spa All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Catalonia Maya Resort
Catalonia Maya Riviera
Catalonia Maya Riviera Resort
Catalonia Riviera Maya All Inclusive
Catalonia Riviera Maya Puerto Aventuras
Catalonia Riviera Maya Resort All Inclusive Puerto Aventuras
Catalonia Riviera Resort
Riviera Catalonia
Riviera Catalonia Maya Resort
Riviera Maya Catalonia
Catalonia Riviera Maya Resort All Inclusive
Catalonia Riviera Maya Resort All Inclusive Solidaridad
Catalonia Riviera Maya Solidaridad
Catalonia Riviera Maya
Catalonia Riviera Maya Resort Spa All Inclusive
Catalonia Riviera Maya All Inclusive Puerto Aventuras
Catalonia Riviera Maya Inclus
Catalonia Riviera Maya Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Catalonia Riviera Maya Resort and Spa All Inclusive?

Catalonia Riviera Maya Resort and Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Catalonia Riviera Maya Resort and Spa All Inclusive?

Yep, Catalonia Riviera Maya Resort and Spa All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Catalonia Riviera Maya Resort and Spa All Inclusive?

Yep, Catalonia Riviera Maya Resort and Spa All Inclusive is a short 13-minute walk from Oasis Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Is there a spa on site at Catalonia Riviera Maya Resort and Spa All Inclusive?

Yep, there is an onsite spa at Catalonia Riviera Maya Resort and Spa All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Catalonia Riviera Maya Resort and Spa All Inclusive have a pool?

Catalonia Riviera Maya Resort and Spa All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Catalonia Riviera Maya Resort and Spa All Inclusive?

Catalonia Riviera Maya Resort and Spa All Inclusive features a private beach, 2 beach bars and 5 outdoor pools.

What makes Catalonia Riviera Maya Resort and Spa All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Catalonia Riviera Maya Resort and Spa All Inclusive.

Is Catalonia Riviera Maya Resort and Spa All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Catalonia Riviera Maya Resort and Spa All Inclusive is a hit with families.

Does Catalonia Riviera Maya Resort and Spa All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Catalonia Riviera Maya Resort and Spa All Inclusive?

No, Catalonia Riviera Maya Resort and Spa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Catalonia Riviera Maya Resort and Spa All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 9 lounge bars, and grab a meal at the onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Catalonia Riviera Maya Resort and Spa All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Catalonia Riviera Maya Resort and Spa All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Catalonia Riviera Maya Resort and Spa All Inclusive?

There is a golf course next to Catalonia Riviera Maya Resort and Spa All Inclusive.

Catalonia Riviera Maya Resort and Spa All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 602 out of 1377 reviews" "
Rating 8 - Good. 345 out of 1377 reviews" "
Rating 6 - Okay. 220 out of 1377 reviews" "
Rating 4 - Poor. 112 out of 1377 reviews" "
Rating 2 - Terrible. 98 out of 1377 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Arnold

Stayed 3 nights in Aug 2024

10/10 Excellent

Helton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing customer service, best staff ever!
Amazing hotel with private beach, amazing restaurants and the most friendly staff I ever seen! Congratulations to the management of the hotel because the staff is wonderful, they really provide an outstanding customer. ALL staff member are so nice, friendly and they were able to show how Mexican people are the best! Amazing job!!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and Service was outstanding
Stayed 3 nights in Sep 2024

10/10 Excellent

Kishore, Castro Valley

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Aug 2024

8/10 Good

Jessica Victoria Elaine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. The staff was friendly for the most part except for the part where they try and sell you some sort of membership as far as children goes there’s not much to do not a ton of activities in general, but the shows in the evening were fabulous, the Amstar people who sell to you in the lobby are absolutely disgusting and awful and they bring the place down. Don’t buy anything from them.
Stayed 6 nights in Sep 2024

8/10 Good

Ruslana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for value.
Stayed 7 nights in Aug 2024

6/10 Okay

Yasmine

Liked: Cleanliness
Stayed 7 nights in Jun 2024

8/10 Good

Joanna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Misty M, milwaukee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay.
Stayed 7 nights in Aug 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great property. The room was clean and the food options were excellent.
Stayed 7 nights in Aug 2024

6/10 Okay

Elizabeth

Travelled with partner
Disliked: Staff & service
Reservations for the restaurant are difficult to get. The food at the buffet was decent. We stayed at the privileged suite and had a hot tub. The hot tub was dirty and we did not use it. Service was decent but nothing to rant about.
Stayed 3 nights in Aug 2024

10/10 Excellent

Glatingsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Charles E, Point Pleasant Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out, everyone was extremely helpful and always asking us if we needed anything and if everything was good. All the restaurants and the buffet were excellent.
Stayed 8 nights in Aug 2024

8/10 Good

Eden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff friendliness, from the moment you check in to the moment you leave. From the front desk to the activity team by the pool, to the bartenders! Excellent people! The only thing that we didn't like was the renovation that was going on with one of the restaurants. Other than that, everything was very nice! Will definitely be back to this or another Catalonia resort. This was our 3rd stay at a Catalonia resort, our first time at this one, and enjoy it every time
Stayed 6 nights in May 2024

10/10 Excellent

KATHLEEN A

Travelled with family
Liked: Cleanliness, staff & service
Food was decent. It was extremely hot, higher than average but there didn’t seem a lot of effort to keep people comfortable. More shade would have been nice.
Stayed 5 nights in May 2024

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort, clean and the food was great! We got the Privilege package which included a spa day and access to all the restaurants. BLOVED restaurant was our favorite, great view and the food was amazing. Welcoming staff as well. would definitely recommend!!!
Stayed 5 nights in Aug 2024

4/10 Poor

Stefhany, Egg Harbor City

Travelled with family
Disliked: Cleanliness, staff & service, amenities
N/A
Stayed 7 nights in Aug 2024

4/10 Poor

Vince

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel at first glance looks like it is good, the lobby seems nice and when we got there there was not much traffic so we could check in very fast. When you get the priveliged room you are instructed to go and eat @ the bloved restaurant first, because you did not get a reservation for the other themed restaurants. So you go and have a very chill and relaxing first evening. After this you go and take another look at your "priveliged" room. You notice wall sockets missing or lose, broken pieces of furniture or lights that do not work. Eg. The lampshade just fell of when touching it, or the reading lights just didn't turn on and felt like they were just broken. the first morning we got into our "romance" chamber with mini bath on the terrace we were confronted with ZERO privacy. We asked the guest services for something more private and they just shaboinked us into another even less private room. There is no way you can enjoy a bath in your "romance" room with 20 rooms having a direct view on your bath on the terrace.(I know right) Overal we made amends with this inconvenience and started exploring our resort we would be staying in for 2,5 weeks. I could go on and on and there is much more things to be said, but the advice is as a European spending time here: don't waste your money this is not 5* 3 by Europe standard. The beach is not a private beach, the locals can just enter and you pay for a beach that does not belong to the hotel and is not private. I give this 3/5*
Stayed 15 nights in Jul 2024

4/10 Poor

Summer Shelby

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was small, did not offer a lot of amenities compared to other places I've been to, dining was poor, COULDN'T EVEN GET RESERVATIONS and I've never had that problem in all inclusive. You had to get up at 8am to reserve, and it always showed everything as fully booked out. We had to argue our way into the grill- I ordered New York strip steak and it was the color of pork.. idk what I was eating. Beaches barely had seating so we could never go and actually sit. There was no music at the beach bar.. weird. Plumbing was terrible, toilet clogged often, (had friends at other resorts and they did not have to throw their fecal tissue in a garbage can with no lid like we had to- totally unsanitary and could've at least provided a bin with a lid to cover the odor). We had a huge roach in our room, there was only one swim up bar and kids were splashing water into our faces and drinks so we had to get up. When we arrived there were two pillows on the bed so one per person which is very cheap. When we arrived we also had no towels?? Strange. We would leave notes for the cleaners to leave us fresh towels, and they wouldn't and they just took the dirty ones. We had to call multiple times for new towels because they didn't provide us rags or even a floor towel for the shower. They also never swept our room because the amount of sand in there was crazy. When we got there, the fridge had an open can of soda in it that fell and spilled everywhere.. more issues but not enough room to say.
Stayed 7 nights in Aug 2024

4/10 Poor

Jessica

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was wet fur 3 days from air conditioning leaking large amounts of water. They kept not fixing it and just wiping the water up. No maintenance ever came at night because it kept pouring water at night also. Horrible to sleep in hot wet room.
Stayed 5 nights in Aug 2024

4/10 Poor

Cynthia

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I recently stayed at Catalonia , expecting a relaxing getaway to celebrate a special occasion with my fiancé. Unfortunately, our experience was far from enjoyable due to the disrespectful treatment we received and numerous issues that completely ruined our vacation. From the moment we arrived, it was clear that customer service was not a priority at this hotel. The staff were dismissive and unhelpful, making us feel like we were an inconvenience rather than valued guests. We encountered significant problems with our reservations, especially when it came to dining at the hotel’s restaurant. Despite booking well in advance, our reservations were either misplaced or ignored, leaving us waiting for extended periods or, worse, without a table at all. This was supposed to be a special trip—a gift I had worked hard to give my fiancé. But instead of enjoying our time together, we were left dealing with one issue after another, with no apologies or attempts to rectify the situation from the hotel staff. It's incredibly disappointing to have a vacation I had eagerly anticipated turn into a stressful and frustrating experience. For the amount we paid, we expected much better service. Unfortunately, Catalonia failed to meet even the most basic expectations of hospitality. I would not recommend this hotel to anyone looking to relax and enjoy their time away. It’s simply not worth the risk of having your vacation ruined.
Stayed 5 nights in Aug 2024

4/10 Poor

Lorenzo

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities
I was very disappointed in the way we were treated. It was an inconvenience with restaurant reservations the whole trip. The bars had horrible service and liquor quality. If I am paying for a trip for myself and my fiancé I wanted to relax and be treated with respect. I will NOT be returning back to this resort and it was not fair for a paying customer to feel this way. I really do wish that you can work on the overall experience for others.
Stayed 5 nights in Aug 2024

4/10 Poor

Hussain, Regina

Stayed 5 nights in Aug 2024

6/10 Okay

Robert James, Yreka

Liked: Staff & service
Stayed 7 nights in Jul 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024