Hard Rock Hotel Riviera Maya

4.5 star property
Luxury resort on the beach, with 2 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel Riviera Maya

2 outdoor pools
Aerial view
2 outdoor pools
Water park
Premium bedding, in-room safe, blackout curtains, iron/ironing board

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Hot tub
    Hot tub
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Spa
    Spa
The price is NZ$675
includes taxes & fees
1 Dec - 2 Dec

Explore the area

Map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710
  • Blu Riviera Maya
    20 min walk
  • Puerto Aventuras Golf Club
    7 min drive
  • Puerto Aventuras Marina
    8 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    277 min drive

Room options

Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 480 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Suite, 2 Bedrooms, Oceanfront (Rock Suite)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 240 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Room, 1 King Bed (Heaven)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds (Heaven)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Sleeps 3
  • 2 Double Beds

Deluxe Room, 1 King Bed (Gold)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty, Personal Assistant)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Diamond)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty, Personal Assistant)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Royal Room, 1 King Bed (Heaven, Rock Royalty, Pers. Asst.)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds, Partial Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds (Gold)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds (Heaven, Gold)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

Deluxe Room, 1 King Bed (Heaven, Gold)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Heaven, Diamond)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Heaven - Swim Up)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (Heaven, Rock Suite)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • 240 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Suite (Heaven, Rock Suite Platinum)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 480 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

Deluxe Room (Heaven, Sky Terrace)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 90 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room (Grand Sky Terrace)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 179 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Room (Sky Terrace)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 90 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Family Room

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
2 bedrooms
  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

About the area

Puerto Aventuras

A luxury stay in Puerto Aventuras awaits you at Hard Rock Hotel Riviera Maya. You'll be 3.3 km (2.1 mi) from Puerto Aventuras Marina and 7.4 km (4.6 mi) from Chac Mol Cenote. Highlights at this all-inclusive resort include 9 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Rock Spa® can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and hydrotherapy. The buffet restaurant, The Market, serves international cuisine and is open for breakfast and dinner. With 7 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find umbrellas, and enjoy the 2 outdoor tennis courts and nightclub. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4.5-property class Puerto Aventuras resort include Ecopark Kantun Chi and Xplor Theme Park.

What's nearby

  • Blu Riviera Maya - 20 min walk - 1.7 km
  • Puerto Aventuras Golf Club - 7 min drive - 5.6 km
  • Puerto Aventuras Marina - 8 min drive - 6.1 km
  • Dolphin Discovery - 9 min drive - 6.4 km
  • Chac Mol Cenote - 13 min drive - 7.4 km

Getting around

  • Tulum Intl. Airport (TQO) - 82 min drive

Restaurants

  • ‪Wai - ‬12 min walk
  • ‪The Market - ‬4 min walk
  • ‪Tequilla Bar - ‬11 min drive
  • ‪Ciao - ‬5 min walk
  • ‪Bloved Restaurant & Lounge - ‬11 min drive

About this property

Hard Rock Hotel Riviera Maya

Luxury resort on the beach, with 2 outdoor swimming pools
Hard Rock Hotel Riviera Maya is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. At Hard Rock Hotel Riviera Maya, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras resort.

  • 1264 guestrooms or units
  • 3 levels
  • 9 buildings
  • 9 dining venues
  • 7 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 87823 sq ft of conference space
  • 8159 sq. m of conference space
  • Built in 2013
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hard Rock Hotel Riviera Maya offers 1264 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries. This Puerto Aventuras resort provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Rock Spa® has 50 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Frida
  • Pizzeto
  • The Market
  • Zen

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Mini golf
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (87,823 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Terrace

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 floors
  • 9 buildings
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 68 per person (return)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Riviera Maya Resort
Hard Rock Hotel Riviera Maya Resort
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Resort Puerto Aventuras

Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Riviera Maya?

Hard Rock Hotel Riviera Maya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Riviera Maya?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya on 1 Dec 2024 start from NZ$675.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hard Rock Hotel Riviera Maya?

Yep, Hard Rock Hotel Riviera Maya has a free self car park and free valet parking.

Are there any beaches close to Hard Rock Hotel Riviera Maya?

The closest beach to Hard Rock Hotel Riviera Maya is Akumal Beach (16.3 km).

Is there a spa on site at Hard Rock Hotel Riviera Maya?

Yep, Rock Spa® is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Hard Rock Hotel Riviera Maya have a pool?

Hard Rock Hotel Riviera Maya has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Hard Rock Hotel Riviera Maya have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Riviera Maya?

Hard Rock Hotel Riviera Maya features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Hard Rock Hotel Riviera Maya a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel Riviera Maya.

Is Hard Rock Hotel Riviera Maya family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds in the guestrooms, it's no surprise that Hard Rock Hotel Riviera Maya is a hit with families.

Are there hot tubs in the rooms at Hard Rock Hotel Riviera Maya?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Hard Rock Hotel Riviera Maya?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Hard Rock Hotel Riviera Maya?

Yep, they've got a poolside bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hard Rock Hotel Riviera Maya?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Riviera Maya?

Cats and dogs are welcome at Hard Rock Hotel Riviera Maya, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 18 kg per pet.

Is there a golf course on site at Hard Rock Hotel Riviera Maya?

There is a golf course next to Hard Rock Hotel Riviera Maya.

Hard Rock Hotel Riviera Maya Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 475 out of 1010 reviews" "
Rating 8 - Good. 228 out of 1010 reviews" "
Rating 6 - Okay. 119 out of 1010 reviews" "
Rating 4 - Poor. 101 out of 1010 reviews" "
Rating 2 - Terrible. 87 out of 1010 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

ROBERT EMMANUEL

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All I can say that is the worst resort I ever stared. I went there for a family trip I had been to the hard rock in punta Cana so I thought I would have a good experience but I was so wrong. Hard rock is just a name really because they are expensive but the experience here was the worst. The food isn’t good the only good place was el gallo tacos were good other than that nothing else. To night life the club isn’t open every day so at 7 when the pools close they have a 1 hr show at the theater or outdoor and your night is done. Took us over 3 hrs to get our room. There was cockroaches in the room. The workers were nice except for the reception people I had the worse experience with a bunch of them. No one knew anything and they all will tell you different things. At check out I ended up paying for their erroneous information but they won’t let you check out unless you pay and their attitude is we have your credit card that is going to be charge and that’s it very rude. So much more to say. But all I can say is do not waste your money here I wish I would’ve chosen another resort to go and feel like my hard working money was actually well spent. I just got back and I feel like a need another vacation after going through what I went through with them. Don’t waste your money. Pay attention to the reviews. I feel like if you are a member you might have a good review here because they definitely treat you different but why wouldn’t they when the cheapest membershipis $80,000
Stayed 5 nights in Aug 2024

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

2/10 Terrible

Juan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They hotel is super out dated. Its so old the bath room looks like a 3 world country the showed handles broke while i was there its. My family rented 6 rooms and everyone came back with Covid-19 due to the dirtiest bed sheets. Dont pay high amount for this property. I dont recommended it.
Stayed 5 nights in Jun 2024

6/10 Okay

Jose

Stayed 3 nights in Aug 2024

10/10 Excellent

Elaf

Travelled with family
Liked: Cleanliness, staff & service, amenities
Customer service was excellent. Variety of food options. Staff were friendly. The room was out dated
Stayed 4 nights in Aug 2024

8/10 Good

Jazmine

Stayed 3 nights in Jun 2024

4/10 Poor

Breanna Lanae

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No AC the whole trip! Asked for additional fans in our room and none were provided.
Stayed 3 nights in Jul 2024

8/10 Good

Yanira

Travelled with family
Liked: Cleanliness, staff & service, amenities
Air conditioning needs an upgrade it was very hot at the red lobby and rooms.
Stayed 5 nights in Jul 2024

10/10 Excellent

RAMI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad. 2nd time. Kids friendly place.
Stayed 4 nights in Jul 2024

10/10 Excellent

Eriselda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 6 nights in Jun 2024

8/10 Good

Virgilio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Rosa

Stayed 6 nights in Jul 2024

10/10 Excellent

Coby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 4 nights in Jun 2024

8/10 Good

IVAN, Bayside

Travelled with family
Liked: Staff & service, amenities
Excelent place to stay. Rooms are very old, noisy and smelly. Shame on this
Stayed 6 nights in Jul 2024

2/10 Terrible

Ivis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, Old, holes on the ceiling everywhere, leakage mold everywhere
Stayed 3 nights in Jul 2024

2/10 Terrible

ISIS

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On their website shows as a 5 star hotel! that is not a 5 star hotel! Everything was old dirty or broken! The hotel itself is falling apart! Roof holes and leaks everywhere and mold everywhere! We reserved from July 18-22 we left on the 20th and went to a real 5 star hotel! Extremely difficult to seat at any of their restaurants! 2-3hr wait everywhere! Everyone ended up at the buffet! Which was always full and not good at all! Extremely disappointed ☹️
Stayed 4 nights in Jul 2024

10/10 Excellent

Larry

Stayed 6 nights in Jul 2024

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Schrade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved this experience! I will be returning and getting a hard rock membership! Everybody was so kind and food was great!!
Stayed 5 nights in Jul 2024

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Vicente

Disliked: Property conditions & facilities
The ac wasn't working properly bed area 11 lights out i reported they never fixed concierge team lied to me i ask for for something they drove thru a procedure i want to do.
Stayed 3 nights in Jul 2024

6/10 Okay

Scott

Liked: Cleanliness
Stayed 7 nights in May 2024

2/10 Terrible

EDUARDO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones sucias, con salidero en el baño, el personal muy poco profesional, las toallas de la piscina con manchas, intenso olor a desinfectante en el lobby, el aire acondicionado de la habitación fue reportado 2 veces y nunca funciono, goteras en el techo de la habitación reportado y nunca arreglado
Stayed 4 nights in Jul 2024

10/10 Excellent

Samer

Liked: Cleanliness, staff & service, property conditions & facilities
Good for family and adults
Stayed 7 nights in Jun 2024

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled musty and moly, chipped paint all over our terrace balcony, curling in bathroom was all cut open. We had to wait in line to make reservations everyday, not something someone wants to do on vacation. You had restaurants closed on certain days and your front desk staff is rude and unaccommodating. Worse resort I have ever been to will never come back nor will I ever recommend.
Stayed 5 nights in Jun 2024