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Hard Rock Hotel Riviera Maya - All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor pools

Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive

2 outdoor pools
Private beach, white sand, beach umbrellas, beach towels
7 bars/lounges, swim-up bar, poolside bar
Exterior
9 restaurants, breakfast, dinner served; international cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Bar
  • Hot tub
  • All-inclusive
The current price is NZ$704
includes taxes & fees
13 May - 14 May

Explore the area

Map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710
  • Blu Riviera Maya
    ‪20 min walk‬
  • Puerto Aventuras Marina
    ‪8 min drive‬
  • Dolphin Discovery
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪277 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 480 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock Suite)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock Suite)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 240 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven)

Deluxe Room, 1 King Bed (Heaven)

Deluxe Room, 1 King Bed (Heaven)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Heaven)

Separate bathtub and shower, jetted bath, rainfall showerhead

Deluxe Room, 2 Double Beds (Heaven)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Sleeps 3
  • 2 Double Beds

View all photos for Gold Deluxe King Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Gold Deluxe King Room

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 45 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Diamond)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Diamond)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Room, 1 King Bed (Heaven, Rock Royalty)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Royal Room, 1 King Bed (Heaven, Rock Royalty)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Partial Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds (Gold)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Heaven, Gold)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds (Heaven, Gold)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven, Diamond)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Diamond)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven - Swim Up)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven - Swim Up)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Heaven, Rock Suite)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite, Oceanfront (Heaven, Rock Suite)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 240 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite (Heaven, Rock Suite Platinum)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite (Heaven, Rock Suite Platinum)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • 480 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room (Heaven, Sky Terrace)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room (Heaven, Sky Terrace)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Grand Sky Terrace)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room (Grand Sky Terrace)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 179 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room (Sky Terrace)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room (Sky Terrace)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 90 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Family Room

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

About the area

Puerto Aventuras

A luxury stay in Puerto Aventuras awaits you at Hard Rock Hotel Riviera Maya - All Inclusive. You'll be 3.3 km (2.1 mi) from Puerto Aventuras Marina and 7.4 km (4.6 mi) from Chac Mol Cenote. Highlights at this all-inclusive property include 9 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Rock Spa® can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and hydrotherapy. The buffet restaurant, The Market, serves international cuisine and is open for breakfast and dinner. With 7 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find umbrellas, and enjoy the 2 outdoor tennis courts and nightclub. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4.5-property class Puerto Aventuras property include Ecopark Kantun Chi and Xplor Theme Park.

What's nearby

  • Blu Riviera Maya - 20 min walk - 1.7 km
  • Puerto Aventuras Golf Club - 7 min drive - 5.6 km
  • Puerto Aventuras Marina - 8 min drive - 6.1 km
  • Dolphin Discovery - 9 min drive - 6.4 km
  • Oasis Beach - 14 min drive - 6.6 km

Getting around

  • Tulum Intl. Airport (TQO) - 82 min drive

Restaurants

  • ‪Wai - ‬12 min walk
  • ‪The Market - ‬4 min walk
  • ‪Tequilla Bar - ‬11 min drive
  • ‪Ciao - ‬5 min walk
  • ‪Bloved Restaurant & Lounge - ‬11 min drive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

  • 1264 guestrooms or units
  • 3 levels
  • 9 buildings
  • 9 dining venues
  • 7 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 87823 sq ft of conference space
  • 8159 sq. m of conference space
  • Built in 2013
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Rock Spa® has 50 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Portuguese, Spanish

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  • Pool
  • Breakfast included
  • All-inclusive
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Frida
  • Pizzeto
  • The Market
  • Zen

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Pro golf lessons
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Mini golf
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (87,823 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Terrace

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 68 per person (return)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Riviera Maya - All Inclusive?

Hard Rock Hotel Riviera Maya - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Riviera Maya - All Inclusive?

As of 22 Apr 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya - All Inclusive on 13 May 2025 start from NZ$704.03, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hard Rock Hotel Riviera Maya - All Inclusive?

Yep, Hard Rock Hotel Riviera Maya - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Hard Rock Hotel Riviera Maya - All Inclusive?

The closest beach to Hard Rock Hotel Riviera Maya - All Inclusive is Playa del Carmen Main Beach (20.4 km).

Is there a spa on site at Hard Rock Hotel Riviera Maya - All Inclusive?

Yep, Rock Spa® is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Hard Rock Hotel Riviera Maya - All Inclusive have a pool?

Hard Rock Hotel Riviera Maya - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Hard Rock Hotel Riviera Maya - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Riviera Maya - All Inclusive?

Hard Rock Hotel Riviera Maya - All Inclusive features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Hard Rock Hotel Riviera Maya - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel Riviera Maya - All Inclusive.

Is Hard Rock Hotel Riviera Maya - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds in the guestrooms, it's no surprise that Hard Rock Hotel Riviera Maya - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hard Rock Hotel Riviera Maya - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Hard Rock Hotel Riviera Maya - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Hard Rock Hotel Riviera Maya - All Inclusive?

Yep, they've got a poolside bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hard Rock Hotel Riviera Maya - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Riviera Maya - All Inclusive?

Cats and dogs are welcome at Hard Rock Hotel Riviera Maya - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 18 kg per pet.

Is there a golf course on site at Hard Rock Hotel Riviera Maya - All Inclusive?

There is a golf course next to Hard Rock Hotel Riviera Maya - All Inclusive.

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 463 out of 1002 reviews
Rating 8 - Good. 229 out of 1002 reviews
Rating 6 - Okay. 124 out of 1002 reviews
Rating 4 - Poor. 101 out of 1002 reviews
Rating 2 - Terrible. 85 out of 1002 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place
Stayed 4 nights in Jan 2025

6/10 Okay

Daniel

Liked: Cleanliness
Good food and the rock thematic
Stayed 3 nights in Jan 2025

10/10 Excellent

Felipe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We spent 4 days with my wife and two kids, the hotel has all the possible activities for the family: beach, pool, water slides and have a great indoor facility with bowling, trampolines and others. My kids loved it. Food was great, they have many options and great quality. We didn’t drink that much but they offer great variety of liquor. I’ll definitely come back again, first time on this hotel chain. Rooms are outdated but it looks like they are going to start some renovations. I had the VIP access but nobody told me so not sure what we’ve missed
Stayed 3 nights in Jan 2025

4/10 Poor

Douglas

Travelled with family
Disliked: Property conditions & facilities
Stayed here 8 years ago, loved it. EXTREMELY disappointed this time. Place is completely run down, mold in the air vents in restaurants. WORST part is the restaurant reservation “system”. Stayed in MANY all inclusive in Mayan Riviera and this is a joke. Going to send a formal letter to the CEO of Hard Rock, not that it’ll help but he should know. Apparently one in Cancun is quite nice.
Stayed 7 nights in Dec 2024

8/10 Good

JOSE ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Katrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. So many things to do with kids. The beach is THE BEST! The food was good, many options. The water park had a lot of closed slides which was a bummer! Enjoyed the kids area with rock climbing, obstacle course, bowling and trampolines.
Stayed 6 nights in Dec 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, room service can improve

All services, food, rooms, more than great. Room service can be better, room tables were not working properly, It take too long to get our calls aswered, no clear instructions to call different services. Overall it was a wonderful experience
Stayed 2 nights in Dec 2024

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hallways during each night were very noisy. No staff was around to remind people to quiet down in the middle of the night. Frustrating. Also, before 8am, every poolside and beach chair had been claimed by towels. At other resorts, after one hour of no one showing up, towels were removed from chairs. Staff everywhere were exceeding friendly and helpful.
Stayed 6 nights in Dec 2024

10/10 Excellent

brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was always ready to take care of anything needed. The staff was always updating and cleaning. Every activity outside the resort went smoothly as well.
Stayed 5 nights in Dec 2024

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the Hard Rock. Staff is very friendly. They do try to sell you a lot of membership stuff and packages.
Stayed 5 nights in Dec 2024

10/10 Excellent

Victoria Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time had by all!
Stayed 5 nights in Dec 2024

10/10 Excellent

Jigar

Travelled with family, Travelled with family and small children
Liked: Amenities
Great for family with kids … lots to do around the property
Stayed 4 nights in Dec 2024

10/10 Excellent

John, Pelham

Stayed 5 nights in Nov 2024

8/10 Good

Francisco, ciudad de méxico

Stayed 5 nights in Nov 2024

8/10 Good

Natercia, Union

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is beautifull , need aome renovatio, but overwall we love it
Stayed 4 nights in Dec 2024

4/10 Poor

Claudia

Stayed 7 nights in Nov 2024

10/10 Excellent

Baljit

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Nov 2024

10/10 Excellent

Ashley

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading a few bad reviews I was a bit worried about the room conditions. But our room was great. AC worked really well and everything was clean and spotless. They are doing a lot of renovations and updating but you literally are never bothered by it. Staff are really great. And management takes guest safety very seriously. Zero tolerance for unsafe behaviour. We had an amazing time.
Stayed 9 nights in Nov 2024

8/10 Good

María del Carmen

Liked: Cleanliness, property conditions & facilities

Excelente opción all inclusive

El hotel es muy grande y bonito, se empieza a ver un poco viejo pero ya lo están remodelando, en general, la comida y la bebida es buena, el servicio y atención de parte del staff podría mejorar, así como tener más carritos para transportar a la gente de un edificio a otro, los tiempos de espera son muy largo en especial por la noche.
Stayed 3 nights in Nov 2024

6/10 Okay

Thufiqur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upsetting that we didn’t get to use any of the resort credit we had for $200 per night stay. We stayed 4 nights and no one was clear on how we could have used them.
Stayed 4 nights in Nov 2024

8/10 Good

Mary

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel shuttle was horrible. Upon arrival it took us 3 hours to get to the hotel bc they dropped off at other hotels. It should have taken 30 min max. We booked a private return upon departure. The elevator was broken in our building the entire stay. The front desk tried to move us but there was not an equivalent room available. The resort is massive. Be prepared to walk A LOT. the pool area was very nice tho i found some staff were not as friendly as others. Some were great. The resort grounds were beautiful but the maintenance on the buildings was lacking and trash items were not picked up quickly. (Empty wine bottle sat near stairs for 2 days). For the food, restaurant for dinner were excellent. Service was outstanding. The buffets were no where near as good. Food was absolutely cold every time we ate. The selection was ok. Breakfast served a lot of traditional food but unless you ordered from specialty area. It was cold. Our room was nice, kept clean, stocked. View was amazing. Space was also good. The hotel is doing some construction so hopefully some of the other issues get fixed too.
Stayed 5 nights in Nov 2024

10/10 Excellent

Mariset

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to enjoy the benefits ( pool, restaurants) of the two properties at the Hard Rock Hotel with the ease of the quick free shuttle service. The property is beautiful.
Stayed 4 nights in Nov 2024

8/10 Good

Jessica

Travelled with family
Stayed 8 nights in Nov 2024

2/10 Terrible

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service
Food was not good and on my bad was wet and they take to long to change us to another room
Stayed 3 nights in Oct 2024

8/10 Good

Angel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice area, lots of natural wildlife out there which was a pro and con for us
Stayed 3 nights in Oct 2024