8/10 Good
Shayan
Travelled with partner
30 Nov 2024
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
In short, the stay was positive and I would go again - but there were a few things that were below expectation, especially for a 4-star hotel. Otherwise, great overall.
Negatives:
No air conditioning: even tho we visited in Nov, still struggled with the hot & humid air - thankfully the staff were able to provide a fan upon request which partially helped.
Sewage smell: an unpleasant smell was present in the toilet/bathroom especially throughout the first 2 days.
Cockroach: live cockroach creeping around near bags/hangers.
Pool: the pool didn't look clean at the bottom.
Entertainment: the presented entertainment was average/mediocre at best and mostly in Spanish.
Cleanliness: cleanliness can be greatly improved, especially inside the shower.
TV: programs were pretty bad and mostly in spanish
Positives:
Great location
Great bar (especially if all-inclusive)
Great food and service
Wonderful scenery and decoration
Plenty of space to sit and lay around the pool
Other amenities were fine in the room
The mattress was really great and firm. Sufficient pillows available with suitable sizes.
Shayan
Stayed 4 nights in Nov 2024