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Meliá Costa Atlantis Tenerife

4.0 star property
Family fun on the beach, with outdoor pool, near Plaza del Charco

Photo gallery for Meliá Costa Atlantis Tenerife

Front of property - evening/night
Lobby lounge, ocean views, open daily
The Level Grand Premium Room Frontal Sea View with Whirlpool | Beach/ocean view
Couples treatment room(s), sauna, hot tub, steam room
Outdoor pool, pool umbrellas, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Pool
  • Gym

Explore the area

Map
Avenida Venezuela, 15, Puerto de la Cruz, Tenerife, 38400
  • Lago Martianez Swimming Pools
    ‪5 min walk‬
  • Plaza del Charco
    ‪12 min walk‬
  • Loro Park
    ‪5 min drive‬
  • Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪26 min drive‬

Room options

View all photos for Family Room

Premium bedding, down duvets, minibar, in-room safe

Family Room

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Connected Room Frontal Sea View (4+2)

Premium bedding, down duvets, minibar, in-room safe

Connected Room Frontal Sea View (4+2)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 48 sq m
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

View all photos for Melia Room Frontal Sea View (3AD)

Premium bedding, down duvets, minibar, in-room safe

Melia Room Frontal Sea View (3AD)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 24 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Melia Room Teide View (2+1)

Premium bedding, down duvets, minibar, in-room safe

Melia Room Teide View (2+1)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Melia Room Teide View

Premium bedding, down duvets, minibar, in-room safe

Melia Room Teide View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Melia Room Frontal Sea View (2+1)

Premium bedding, down duvets, minibar, in-room safe

Melia Room Frontal Sea View (2+1)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 24 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Melia Room (3AD)

Premium bedding, down duvets, minibar, in-room safe

Melia Room (3AD)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 24 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Melia Room Teide View (3AD)

Premium bedding, down duvets, minibar, in-room safe

Melia Room Teide View (3AD)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 24 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Melia Room Frontal Sea View

Premium bedding, down duvets, minibar, in-room safe

Melia Room Frontal Sea View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 24 sq m
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

View all photos for Melia Room (2+1)

Premium bedding, down duvets, minibar, in-room safe

Melia Room (2+1)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 24 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for The Level Premium Frontal Sea View

Beach/ocean view

The Level Premium Frontal Sea View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Club Lounge
Flat-screen TV
Blackout curtains
Down duvet
  • 24 sq m
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

View all photos for The Level Grand Premium Room Teide View with Whirlpool

The Level Grand Premium Room Teide View with Whirlpool | Mountain view

The Level Grand Premium Room Teide View with Whirlpool

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Heating
Connecting rooms available
Club Lounge
Flat-screen TV
Premium bedding
  • 61 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for The Level Grand Premium Room Frontal Sea View with Whirlpool

The Level Grand Premium Room Frontal Sea View with Whirlpool | Beach/ocean view

The Level Grand Premium Room Frontal Sea View with Whirlpool

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Heating
Connecting rooms available
Club Lounge
Flat-screen TV
Blackout curtains
  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Melia Room

Premium bedding, down duvets, minibar, in-room safe

Melia Room

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Connected Room Frontal Sea View

Premium bedding, down duvets, minibar, in-room safe

Connected Room Frontal Sea View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Family Room (2+2)

Premium bedding, down duvets, minibar, in-room safe

Family Room (2+2)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Premium bedding
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 4 Single Beds

View all photos for The Level Junior Suite Frontal Sea View

The Level Junior Suite Frontal Sea View

The Level Junior Suite Frontal Sea View

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Club Lounge
Flat-screen TV
Blackout curtains
  • 28 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Level Frontal Sea View

Beach/ocean view

The Level Frontal Sea View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Club Lounge
Flat-screen TV
Blackout curtains
Down duvet
  • 24 sq m
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

About the area

Puerto de la Cruz

A family-friendly stay in the heart of Puerto de la Cruz awaits you at Meliá Costa Atlantis Tenerife. Within steps you'll find Martianez Shopping Centre and Playa Martianez. Highlights at this beachfront hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Yhi can include deep-tissue massages, hydrotherapy and mani/pedis along with access to the sauna and hot tub. The restaurant, Rumba, serves international cuisine and is open for breakfast and dinner. Boreal is the hotel's own lobby lounge, serving drinks along with light fare. Spend the day at the beach and enjoy the on-site free kids' club, gym and Turkish bath/hammam. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Each morning buffet breakfast is served between 8:00 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site. .Near this 4-property class Puerto de la Cruz hotel, you'll find Plaza del Charco.

What's nearby

  • Lago Martianez Swimming Pools - 5 min walk - 0.5 km
  • La Paz Lookout - 10 min walk - 0.9 km
  • Plaza del Charco - 12 min walk - 1.1 km
  • Taoro Park - 16 min walk - 1.4 km
  • Loro Park - 5 min drive - 3.0 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 26 min drive

Restaurants

  • ‪Bar el Camino - ‬4 min walk
  • ‪Hotel Teide Mar - ‬15 min walk
  • ‪Zicatela - ‬6 min walk
  • ‪Apricot - ‬15 min walk
  • ‪Vinoteca Con Pasión - ‬6 min walk

About this property

Meliá Costa Atlantis Tenerife

Family fun on the beach, with outdoor pool, near Plaza del Charco
Meliá Costa Atlantis Tenerife offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 8 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the family-friendly Meliá Costa Atlantis Tenerife. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Puerto de la Cruz hotel is smoke free.

  • 1 building
  • 290 guestrooms or units
  • 12 levels
  • Conference rooms
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Meliá Costa Atlantis Tenerife offers 290 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, bidets, complimentary toiletries and hairdryers. This Puerto de la Cruz hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Yhi has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German, Spanish

Similar properties

2 outdoor pools, pool umbrellas, pool loungers

Hotel Las Aguilas Tenerife, Affiliated by Melia

  • Pool
  • Breakfast included
  • All-inclusive
  • Kids pool
4.4 out of 5, Excellent, 139 reviews
The price is NZ$206
includes taxes & fees
24 Apr - 25 Apr
Hotel Las Aguilas Tenerife, Affiliated by Melia

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 18 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 10 to 20 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boreal
  • O´lula
  • Rumba

Things to do

  • Bicycle storage
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms

Outdoors

  • On the beach
  • On the boardwalk/promenade
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10 to 20 per person
  • Self-parking fee: EUR 18 per day
  • A late check-out fee will be charged
  • Facilities fee: EUR 18 per person, per day and includes use of: sauna; hot tub

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses solar energy, plus eco-friendly cleaning products. For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Beatriz Atlantis
Beatriz Atlantis Hotel
Hotel Beatriz Atlantis
Beatriz Atlantis & Spa Hotel Tenerife/Puerto De La Cruz
Beatriz Atlantis And Spa Hotel
Beatriz Atlantis Hotel Puerto De La Cruz
Hotel Beatriz Atlantis Spa
Melia Costa Atlantis Tenerife
Meliá Costa Atlantis Tenerife Hotel
Meliá Costa Atlantis Tenerife Puerto de la Cruz
Meliá Costa Atlantis Tenerife Hotel Puerto de la Cruz

Frequently asked questions

What is the cancellation policy at Meliá Costa Atlantis Tenerife?

Meliá Costa Atlantis Tenerife offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Meliá Costa Atlantis Tenerife?

Yep, Meliá Costa Atlantis Tenerife has a self car park for EUR 18 per day. Onsite parking is limited.

Are there any beaches close to Meliá Costa Atlantis Tenerife?

Yep, Meliá Costa Atlantis Tenerife is a short 3-minute walk from Playa Martianez. Fun beach activities include scuba diving, body boarding and parasailing.

Is there a spa on site at Meliá Costa Atlantis Tenerife?

Yep, Yhi is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as sports massages.

Does Meliá Costa Atlantis Tenerife have a pool?

Meliá Costa Atlantis Tenerife has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Meliá Costa Atlantis Tenerife a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Meliá Costa Atlantis Tenerife.

Is Meliá Costa Atlantis Tenerife family-friendly?

You bet! With amenities such as a free children's club, a children's pool and laundry facilities, it's no surprise that Meliá Costa Atlantis Tenerife is a hit with families.

Does Meliá Costa Atlantis Tenerife serve breakfast?

Sure does, buffet brekkie is on offer daily from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at Meliá Costa Atlantis Tenerife?

No, Meliá Costa Atlantis Tenerife does not offer an airport shuttle service.

Is there a bar or restaurant at Meliá Costa Atlantis Tenerife?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Meliá Costa Atlantis Tenerife?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Meliá Costa Atlantis Tenerife?

No, only service animals are allowed.

Meliá Costa Atlantis Tenerife Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 162 out of 560 reviews
Rating 8 - Good. 281 out of 560 reviews
Rating 6 - Okay. 82 out of 560 reviews
Rating 4 - Poor. 23 out of 560 reviews
Rating 2 - Terrible. 12 out of 560 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Georges

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and rooms were really clean
Stayed 5 nights in Jul 2024

10/10 Excellent

Lanvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

The location and the breakfast were great!
Stayed 3 nights in Apr 2024

6/10 Okay

Howard

Liked: Cleanliness, staff & service

A short break

The hotel is in a good position and the staff are friendly. However there isn't a lot of space around the pool and there isn't much atmosphere in the bar or general areas. Charging €15 per day to park and €4 for use of a room safe is excessive
Stayed 6 nights in Mar 2024

8/10 Good

Orly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024

8/10 Good

Giorgi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Tatjana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Anastasiia

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert Perez

Stayed 6 nights in Oct 2023

4/10 Poor

Suzanne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location of the property was top-notch, however the actual rooms within the hotel were old, dated, and little left to be desired. We actually saw a big roach on our balcony - not a great impression. Our rooms were small and the bathroom walls were yellow stained.
Stayed 2 nights in Sep 2023

10/10 Excellent

Monikia

Stayed 8 nights in Jul 2023

10/10 Excellent

amaury

Stayed 4 nights in May 2023

4/10 Poor

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice clean hotel but let down by the food

The hotel was nice and clean ,the staff were friendly and helpful . I had to pay €15 for parking but Puerto is a nightmare to park so I didn’t mind too much . I put my stuff in the safe and then it locked it in . I had to then pay €4 a day for the safe to get a code to open the safe . The room was nice and clean but no coffee making facilities or fridge . The pool was ok and clean . We were kept awake by a party going off in the hotel until after midnight . Then theirs the food !!! Not very nice at all and Luke warm this was for both the evening and breakfast . I wish we would have gone breakfast only so we could have gone out for dinner . We were also left trapped in the hotel as nobody told us about a cycle race that closed the hotel car park all day .
Stayed 1 night in May 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good hotel :-)

This is a fabulous hotel. We very much enjoyed our stay. Very clean. Staff were very friendly and helpful. Breakfast was amazing. Pool was nice. Location was great. We also enjoyed the spa. Definitely recommend and would stay here again.
Stayed 7 nights in Mar 2023

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved my stay!

First off location was perfect. Right by everything but quiet on the end. Staff 💗 was the best out my entire stay on Tenerife. The nicest most helpful from front desk to housekeeping. I’d stay anytime I’m in Tenerife.
Stayed 6 nights in Feb 2023

8/10 Good

Bethany Lauren

Travelled with partner
Liked: Cleanliness, staff & service
Great location
Stayed 6 nights in Feb 2023

10/10 Excellent

Mervyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb location, friendly staff and good facilities at a reasonable cost. The only 'downside' were some hidden charges in having to rent the safe in the room. Having said that would certainly consider staying there again.
Stayed 7 nights in Nov 2022

8/10 Good

Agnes Falco

Stayed 7 nights in Sep 2022

10/10 Excellent

trina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Owen

Stayed 1 night in Mar 2022

8/10 Good

Ariel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the brach and boardwalk. Beautiful hotel, nice pool. Spa is a bit expensive and the room are not huge but very good for price with balcony
Stayed 3 nights in Mar 2022

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness

Cleaning services

When we arrived to our room the videt Was dirty. I cleaned it with a tissue and what ever it was it was brown( i think it was s#@#@#) and also there was hairs in the sink. We told reception and all they said was "really sorry". Only when we went the second time they offered a complimentary spa and a bottle of cava. This is not the quality of cleaning you expect for a 4* hotel.
Stayed 9 nights in Mar 2022

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

6/10 Okay

Mikko

Stayed 1 night in Feb 2022

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. The staff was incredibly friendly. The location is perfect! If you want the best view, in the heart of Puerto de la Cruz, this is the spot to stay. Can not wait to return!
Stayed 4 nights in Jan 2022