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Caracol Plaza

3.5 star property
Comfortable hotel near the beach

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Photo gallery for Caracol Plaza

Living area
Standard Room, 2 Double Beds, Ocean View | Beach/ocean view
Breakfast, lunch, dinner served; international cuisine
Bathroom sink
Gym
Reviews
7.6

Good

Popular amenities

  • Pool
    PoolPool
  • Breakfast available
    Breakfast availableBreakfast available
  • Restaurant
    RestaurantRestaurant
  • Bar
    BarBar
  • Room service
    Room serviceRoom service
  • Housekeeping
    HousekeepingHousekeeping

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Calle Septima Oriente, esq. 1a Sur, Sector Reforma, Puerto Escondido, OAX, 71980
  • Popular LocationCommercial Walkway2 min walk
  • Popular LocationZicatela Beach7 min walk
  • Popular LocationCarrizalillo Beach7 min drive
  • AirportPuerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.)8 min drive

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Hypo-allergenic bedding
Private bathroom
Hairdryer
Free bottled water
Daily housekeeping
In-room safe
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds, Ocean View

Highlights

Balcony
Air conditioning
Hypo-allergenic bedding
Private bathroom
Hairdryer
Free bottled water
Daily housekeeping
In-room safe
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard With Sea View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard With Street View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard With Street View

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Hotel Camino Del Sol
Pool
Kids pool
Parking included
Free WiFi
4.4 out of 5, Excellent, (148)
The price is NZ$113
for 1 night
includes taxes & fees
14 Jul - 15 Jul
Hotel Camino Del Sol

About the area

Puerto Escondido

At Caracol Plaza you'll be within just a 10-minute stroll of Commercial Walkway and Principal Beach. Highlights at this beach hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, LA CAVA, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the kids' swimming pool and pool loungers. 3767 square feet (350 square metres) of event facilities include 2 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Continental breakfast is available daily. There's also the convenience of limited parking. .Sights within a 10-minute walk of this 3.5-property class Puerto Escondido hotel include Zicatela Beach and Marinero Beach.

What's nearby

  • Commercial Walkway - 2 min walk
  • Principal Beach - 7 min walk
  • Zicatela Beach - 7 min walk
  • Carrizalillo Beach - 7 min drive
  • Puerto Angelito Beach - 8 min drive

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.) - 9 min drive

Restaurants

  • ‪Bendito's Restauurant y pizzeria italiana - ‬6 min walk
  • ‪Congo - ‬7 min walk
  • ‪Restaurante Estrella del Mar - ‬7 min walk
  • ‪Tlayudas la Ejuteca - ‬9 min walk
  • ‪Restaurante "Junto al Mar - ‬9 min walk

About this property

Caracol Plaza

Comfortable hotel near the beach
Caracol Plaza offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 3767 square feet (350 square metres) and includes a conference centre. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Caracol Plaza. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Puerto Escondido hotel.

  • 192 guestrooms or units
  • 3767 sq ft of conference space
  • 350 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Caracol Plaza offers 192 accommodations with complimentary bottles of water and a hairdryer. Rooms open to balconies. Business-friendly amenities include desks and safes. Bathrooms include a shower and complimentary toiletries. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available for a fee: MXN 150 to 250 for adults and MXN 150 to 250 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • LA CAVA

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Conference centre (3,767 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Free bottled water
  • Limited room service

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Caracol Plaza

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 150 to 250.00 for adults and MXN 150.00 to 250.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Caracol Plaza
Caracol Plaza Hotel & Resort
Caracol Plaza Hotel & Resort Puerto Escondido
Caracol Plaza Puerto Escondido
Hotel Caracol Plaza Resort Puerto Escondido
Hotel Caracol Plaza Resort
Caracol Plaza Hotel Puerto Escondido
Caracol Plaza Hotel
Caracol Plaza Hotel Resort
Caracol Plaza Hotel
Caracol Plaza Puerto Escondido
Caracol Plaza Hotel Puerto Escondido

Frequently asked questions

What is the cancellation policy at Caracol Plaza?

Caracol Plaza offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Caracol Plaza?

Yep, Caracol Plaza has a free self car park. Onsite parking is limited.

Are there any beaches close to Caracol Plaza?

Yep, Caracol Plaza is a short 7-minute walk from Zicatela Beach.

Does Caracol Plaza have a pool?

Caracol Plaza has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What makes Caracol Plaza a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Caracol Plaza.

Does Caracol Plaza serve breakfast?

You bet, continental breakfast is on offer daily.

Is there a free airport shuttle available at Caracol Plaza?

No, Caracol Plaza does not offer an airport shuttle service.

Is there a bar or restaurant at Caracol Plaza?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Caracol Plaza?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Caracol Plaza?

No, pets and service animals are not allowed.

Caracol Plaza Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 98 out of 287 reviews" "
Rating 8 - Good. 87 out of 287 reviews" "
Rating 6 - Okay. 51 out of 287 reviews" "
Rating 4 - Poor. 29 out of 287 reviews" "
Rating 2 - Terrible. 22 out of 287 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Alan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Rigoberto

Disliked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024

10/10 Excellent

Arturo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel located very close to the beach of Puerto Escondido, walking distance to "El Adoquin" comercial zone, with a great view to the sea from their restaurant, nice and clean rooms, nothing espectacular but with a nice balcony.
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price, we were expecting a much nicer room.
Stayed 3 nights in Feb 2024

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Simple clean and safe with a view
A nice place well located . It is a mexican hotel so expect some oddities in the way things work but it is a safe clean hotel. Breakfast buffet is lacking but this is Mexico not Canada.
Stayed 2 nights in Feb 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
This is a tough one. Lots of good things and lots of bad things. That’s why I rated it average. The checkin was good, and the room was good, nothing to complain about. However, regarding the room, it did not have a refrigerator. I knew that before booking this trip. I was hoping for a little better service down at the pool area. After several calls to the receptionist desk, they finally sent Angel. Even though he had only 15 days of experience, he did a good job, taking care of me, and the other guests down at the pool. I ordered a cheeseburger from Angel, and it was delicious, exactly how I ordered it. My room had a balcony, but there was no table or chairs to sit on. The way everything else was going I decided to not even try to fix the problem. I checked out the following morning and the daytime receptionist couldn’t even give me a receipt or call a taxi. He gave me a piece of paper with instructions on it as to how to get a receipt online. He told me to walk down a very steep road, and I would be able to hail a cab from there, terrible. And if I had had a good experience there, I was planning to spend the rest of my three week vacation at that hotel. But sadly it was not to be. According to my very unofficial count, there were about 10 families there. And they did not have enough staff to handle them, even though the hotel has room for hundreds! 👎
Stayed 1 night in Feb 2024

2/10 Terrible

Manuel

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Horrible stay at hotel, no power and water for more than 5 hrs.. I ended up getting another hotel. They didnt even gave a us a compensation. Will never come back.
Stayed 1 night in Jul 2023

2/10 Terrible

Andres

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service, worse installations
I asked for towels since the second I got there. I called early the next day again, eventually I walked down where tow of the three girls where having a very pleasant conversation while some of us were still waiting for service.
Stayed 1 night in Aug 2023

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

6/10 Okay

alberto

Stayed 7 nights in Jul 2023

10/10 Excellent

Araceli

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bonita vista, atendiendo muy bien

10/10 Excellent

Miguel O

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Breakfast was good everyday. Helpful staff.
Stayed 3 nights in Jun 2023

2/10 Terrible

Milo

Stayed 2 nights in Feb 2023

10/10 Excellent

Heriberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, has a great view of the sea everything is close to the hotel!
Stayed 3 nights in Apr 2023

8/10 Good

Enrique, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, amenities
A comfortable and basic place to stay no frills
Stayed 5 nights in Feb 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool pool
Stayed 1 night in Feb 2023

6/10 Okay

Alfonso, Brooklyn

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Breakfast start late, Front desk staff needs more knowledge, Rooms do not provide glasses you have to go outside and purchase your own. Restaurant close at 8:0pm. Availing for towels was poor since you have to wait mostly 30 minutes.

10/10 Excellent

RUBI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish bar hours were longer and had a variety for breakfast options.
Stayed 1 night in Sep 2022

4/10 Poor

Pat

Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
Not our type of place pool area dirty and garbage everywhere have to go to front desk for towels, in the room no Kleenex, no cups, no shower curtain, The overhead fan was shaking so bad you couldn’t use it.
Stayed 1 night in Aug 2022

2/10 Terrible

Sergio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The WORST PLACE EVER!!!!
The front desk attendant on arrival was very rude. I asked to speak to the manager and it was even worse, we just wanted a quiet room. Away from the street noise, it was impossible unless we pay more money. For us was a joke because you could tell the property was totally empty which was confirmed the next morning when we had breakfast and we stay waiting for a tour guide for about 2hrs. and nobody else showed up. Anyway, the room was dirty and they had to replace the sheets, no hot water, no telephone, dirty towels that have to be replaced. The bed mattress was like made of rocks. The curtains in the window was full of holes, no air conditioning and it was hot as hell. We have traveled all over the world, and stayed and so many different hotels, but this is by far the lowest of the lowest on every single aspect. I do not recommend this place not even to my enemy (I might have one). Please do you self a favor and there is so many other properties in better areas. In our second night we stay at the Rackaway Hotel and that place was really great.
Stayed 1 night in May 2022

10/10 Excellent

Rutilio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great service!!
Stayed 1 night in Mar 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably worst job of housekeeping and maintenance that I have seen. Black mold in first shower. No mattress pads on beds. Floor tiles filthy.
Stayed 3 nights in Mar 2022

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic pool and pool lounge area! rooms are amazingly large and very nice at least on the 3rd floor and out towards water views. nice balcony to the view beds were great very nice place if you get the good rooms its probably the best deal around for the price/convenience not in an area you'd want to do much in, but an easy daytime walk to the supermarket which saved on cabs they will call a cab for you from the lobby though and its cheap to anywhere
Stayed 1 night in Feb 2022

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommend it
When we arrived to our double bed room only one bed had pillowcases and the bed that had them were stained with makeup. The bathroom has mold on the walls. Bed was also pretty hard not comfortable. There was a rock in our hotel breakfast. Workers force you to give them tip and will follow you to your room if you dont tip. They cleaned out room and left the balcony door wide open with the curtains open. After staying from 2/10-2/14 they stole my Louis Vuitton sandals that had been in my bag the whole time. I WOULD NEVER STAY HERE AGAIN.
Stayed 4 nights in Feb 2022

2/10 Terrible

Beatriz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022