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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with 9 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
5 bars/lounges, 3 poolside bars, swim-up bar
Premium bedding, minibar, in-room safe, desk
Children's activities
Children's activities

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Pool
    Pool
  • Hot tub
    Hot tub
  • Breakfast included
    Breakfast included
  • All-inclusive
    All-inclusive

Explore the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Petempich Bay
    1 min walk
  • Puerto Morelos Beach
    23 min drive
  • Ojo de Agua Beach
    31 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    41 min drive

Room options

View all photos for Water Park View Family Junior Suite King

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, minibar, in-room safe, desk

Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

Premium bedding, minibar, in-room safe, desk

Club Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Sofa bed - king
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Sofa bed
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Run of the House

Premium bedding, minibar, in-room safe, desk

Run of the House

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean View Roof Top Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Hyatt Ziva Riviera Cancun - All Inclusive. You'll be steps from Petempich Bay and 2.9 km (1.8 mi) from Puerto Morelos Beach. Highlights at this all-inclusive property include 10 restaurants, 9 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, Miyako, serves Asian cuisine. With 3 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free water park and free kids' club. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a hot tub. Free buffet breakfast is available daily between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this 4.5-property class Puerto Morelos property include Moon Palace Golf Club and Puerto Morelos Town Square.

What's nearby

  • Petempich Bay - 1 min walk - 0.0 km
  • Crococun Zoo - 12 min drive - 8.1 km
  • Puerto Morelos Town Square - 19 min drive - 12.5 km
  • Puerto Morelos Beach - 23 min drive - 3.0 km
  • Ojo de Agua Beach - 31 min drive - 6.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

Luxury property on the beach, with 9 outdoor swimming pools
Hyatt Ziva Riviera Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hyatt Ziva Riviera Cancun - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 51000 square feet (4738 square metres) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury Hyatt Ziva Riviera Cancun - All Inclusive. Free self parking is available. A complete renovation of Hyatt Ziva Riviera Cancun - All Inclusive was completed in September 2021.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 438 guestrooms or units
  • 10 dining venues
  • 3 bars by the pool
  • 5 bars or lounges
  • 51000 sq ft of conference space
  • 4738 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar
Hyatt Ziva Riviera Cancun - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, designer toiletries and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: MXN 1300 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Hyatt Ziva Riviera Cancun - All Inclusive?

Hyatt Ziva Riviera Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Ziva Riviera Cancun - All Inclusive?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Cancun - All Inclusive on 24 Nov 2024 start from NZ$657.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Ziva Riviera Cancun - All Inclusive?

Yep, Hyatt Ziva Riviera Cancun - All Inclusive has a free self car park.

Are there any beaches close to Hyatt Ziva Riviera Cancun - All Inclusive?

Yep, Hyatt Ziva Riviera Cancun - All Inclusive is a short 1-minute walk from Petempich Bay. Fun beach activities include kayaking. You can also find water sports equipment.

Is there a spa on site at Hyatt Ziva Riviera Cancun - All Inclusive?

Yep, there is an onsite spa at Hyatt Ziva Riviera Cancun - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Hyatt Ziva Riviera Cancun - All Inclusive have a pool?

Yep, and guests love it! Hyatt Ziva Riviera Cancun - All Inclusive has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hyatt Ziva Riviera Cancun - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hyatt Ziva Riviera Cancun - All Inclusive?

Hyatt Ziva Riviera Cancun - All Inclusive features 3 poolside bars, 9 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Hyatt Ziva Riviera Cancun - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hyatt Ziva Riviera Cancun - All Inclusive.

Is Hyatt Ziva Riviera Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Hyatt Ziva Riviera Cancun - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hyatt Ziva Riviera Cancun - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Hyatt Ziva Riviera Cancun - All Inclusive serve breakfast?

You bet, guests adore the free buffet brekkie here! Offered daily between 7:00 AM and 11:30 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Hyatt Ziva Riviera Cancun - All Inclusive?

No, Hyatt Ziva Riviera Cancun - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Ziva Riviera Cancun - All Inclusive?

Relax with a coldie at the 3 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Hyatt Ziva Riviera Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Ziva Riviera Cancun - All Inclusive?

Dogs are welcome at Hyatt Ziva Riviera Cancun - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 481 out of 1065 reviews" "
Rating 8 - Good. 261 out of 1065 reviews" "
Rating 6 - Okay. 144 out of 1065 reviews" "
Rating 4 - Poor. 84 out of 1065 reviews" "
Rating 2 - Terrible. 95 out of 1065 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Arkadiy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They take one day vacillation from me . The referral one day pass to different hotel and it was waste
Stayed 5 nights in Aug 2024

6/10 Okay

Swati

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
There is no beach, Most specialty Restaurants are closed, buffet service is limited to breakfast, and restaurants don't have nice A/C. Pool bars close at 5 p.m., and the pool closes at 8 p.m. Water park has just one slide, which doesn't have water, and you need to push yourself—no day time entertainment.
Stayed 4 nights in Aug 2024

8/10 Good

som

Travelled with family and small children
Liked: Amenities
Ocean area is too dirty and under construction
Stayed 4 nights in Aug 2024

8/10 Good

Raveenthiran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

4/10 Poor

ksenia

Travelled with family and small children
Disliked: Property conditions & facilities
At first day of my stay some of my belongings got stolen from the kids pool area. Room with ocean and partly kids water rides. I didn’t have hot water in the shower , they only came to fix it after second request, we had bugs on the wall, ceiling, and on coffee table. Bathroom sink had odor. Mold in between balcony glass door. From buffet we got food poisoning, sea food restaurant had not fresh fish ceviche. Statehouse, Mexican, Italian and day time restaurant were good. Every restaurant had same kind of menu for kids. Roots ice cream was good. There is a tiny line for the beach area .ocean Water is not clean( a lot of seaweed )to make it swim. Service was half and half, some of them super nice , some with attitude, not willing to help. Place has potential but needs a lot of improvement
Stayed 4 nights in Aug 2024

10/10 Excellent

Itzel Garibay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all inclusive! Just wished we were able to swim in ocean, they had a red flag and the ocean didn’t look as blue as other areas of Cancun. But the all inclusive was excellent! Great choices of food, activities, the water slides.
Stayed 5 nights in Jul 2024

10/10 Excellent

Robertta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

6/10 Okay

Tiefeng

Travelled with family
Food is below average
Stayed 3 nights in Jun 2024

10/10 Excellent

Tanneh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It waa great, ee enjoyed the shows , room service n food
Stayed 5 nights in Aug 2024

2/10 Terrible

Moshe Adi

Travelled with family
Disliked: Amenities, property conditions & facilities
Very poor service the facility is under construction many places and safe for the guest We got a room that we paid over $1000 extra to be with the pool view. We did got a pool view just with a pile of dirt and black turf cover that because he’s under construction the stairs to the beach was broken we had to argue with the stuff to get what we paid for my wife for balloons to my birthday they try to charge for five balloons $280 very very, very poor service. They never calls you back even if you call 45 times they make you run around till you getting tired would recommend to go to this place I still think .
Stayed 4 nights in Aug 2024

8/10 Good

Donelda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Customer Service but the hotel needs better air conditioning in the restaurants and rooms. The food was not bad. We enjoyed the breakfast the most.
Stayed 3 nights in Jul 2024

6/10 Okay

Nakia

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Hit or miss beach was not accessible and they blamed it on weather. The food is not great. staff are great really wish they create a better food choices for restaurants and the buffet
Stayed 4 nights in Aug 2024

10/10 Excellent

Jenni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 3 nights in Aug 2024

10/10 Excellent

Deric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Javien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Alaina

Travelled with family and small children
Liked: Staff & service
The property was good and food was ok.
Stayed 3 nights in Aug 2024

2/10 Terrible

Walter Vinicius

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is dark and full of rocks, there is no sand space to be on.
Stayed 7 nights in Jul 2024

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Jesus Fabiola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Maria Elena

Stayed 1 night in Aug 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was great. We understood that there was renovations going on but it didn’t take away from our stay. The staff was great. The night entertainment was good. Only 2 things we didn’t like so much was the beach because of the seaweed and the cafe needed more knowledgeable baristas. All in all it was a great week.
Stayed 6 nights in Jul 2024

2/10 Terrible

Adrine

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel with no beach
Stayed 8 nights in Jul 2024

10/10 Excellent

Priyanka

Its was a great stay
Stayed 4 nights in Jul 2024

10/10 Excellent

Jamesina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024