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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with 9 outdoor pools

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
Children's activities
Exterior
5 bars/lounges, 3 poolside bars, swim-up bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Bar
  • Hot tub
The current price is NZ$722
includes taxes & fees
21 Apr - 22 Apr

Explore the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Puerto Morelos Town Square
    ‪19 min drive‬
  • Puerto Morelos Beach
    ‪23 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Water Park View Family Junior Suite King

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, minibar, in-room safe, desk

Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

Premium bedding, minibar, in-room safe, desk

Club Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Sofa bed - king
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean View Roof Top Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Separate bedroom
Ceiling fan
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Hyatt Ziva Riviera Cancun - All Inclusive. You'll be steps from Petempich Bay and 2.9 km (1.8 mi) from Puerto Morelos Beach. Highlights at this all-inclusive property include 10 restaurants, 9 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, Miyako, serves Asian cuisine. With 3 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free water park and free kids' club. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a hot tub. Free buffet breakfast is available daily between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this 4.5-property class Puerto Morelos property include Moon Palace Golf Club and Xoximilco.

What's nearby

  • Petempich Bay - 1 min walk - 0.0 km
  • Crococun Zoo - 12 min drive - 8.1 km
  • Puerto Morelos Town Square - 19 min drive - 12.5 km
  • Puerto Morelos Beach - 23 min drive - 3.0 km
  • Ojo de Agua Beach - 31 min drive - 6.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

Luxury property on the beach, with 9 outdoor pools
Hyatt Ziva Riviera Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hyatt Ziva Riviera Cancun - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 51000 square feet (4738 square metres) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury Hyatt Ziva Riviera Cancun - All Inclusive. Free self parking is available. A complete renovation of Hyatt Ziva Riviera Cancun - All Inclusive was completed in September 2021.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 438 guestrooms or units
  • 10 dining venues
  • 3 bars by the pool
  • 5 bars or lounges
  • 51000 sq ft of conference space
  • 4738 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar
Hyatt Ziva Riviera Cancun - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, designer toiletries and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: MXN 1300 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Hyatt Ziva Riviera Cancun - All Inclusive?

Hyatt Ziva Riviera Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Ziva Riviera Cancun - All Inclusive?

As of 31 Mar 2025, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Cancun - All Inclusive on 21 Apr 2025 start from NZ$722.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Ziva Riviera Cancun - All Inclusive?

Yep, Hyatt Ziva Riviera Cancun - All Inclusive has a free self car park.

Are there any beaches close to Hyatt Ziva Riviera Cancun - All Inclusive?

Yep, Hyatt Ziva Riviera Cancun - All Inclusive is a short 1-minute walk from Petempich Bay. Fun beach activities include kayaking. You can also find water sports equipment.

Is there a spa on site at Hyatt Ziva Riviera Cancun - All Inclusive?

Yep, there is an onsite spa at Hyatt Ziva Riviera Cancun - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Hyatt Ziva Riviera Cancun - All Inclusive have a pool?

Yep, and guests love it! Hyatt Ziva Riviera Cancun - All Inclusive has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hyatt Ziva Riviera Cancun - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hyatt Ziva Riviera Cancun - All Inclusive?

Hyatt Ziva Riviera Cancun - All Inclusive features 3 poolside bars, 9 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Hyatt Ziva Riviera Cancun - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hyatt Ziva Riviera Cancun - All Inclusive.

Is Hyatt Ziva Riviera Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and supervised childcare, it's no surprise that Hyatt Ziva Riviera Cancun - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hyatt Ziva Riviera Cancun - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Hyatt Ziva Riviera Cancun - All Inclusive serve breakfast?

You bet, guests adore the free buffet brekkie here! Offered daily between 7:00 AM and 11:30 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Hyatt Ziva Riviera Cancun - All Inclusive?

No, Hyatt Ziva Riviera Cancun - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Ziva Riviera Cancun - All Inclusive?

Relax with a coldie at the 3 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Hyatt Ziva Riviera Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Ziva Riviera Cancun - All Inclusive?

Dogs are welcome at Hyatt Ziva Riviera Cancun - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 530 out of 1190 reviews
Rating 8 - Good. 295 out of 1190 reviews
Rating 6 - Okay. 167 out of 1190 reviews
Rating 4 - Poor. 92 out of 1190 reviews
Rating 2 - Terrible. 106 out of 1190 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was great.
Stayed 5 nights in Dec 2024

8/10 Good

Venkata Rakesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things that can be improved 1) Room Service ( Failed to deliver in a timely manner more than once) 2) Dinning options are not good except Mediterian restaurant 3) Few waiters are ignoring customers who doesnt tip well 4) Cleanliness is not upto the mark, Left few plates on stairs and trash can be found 5) Bathroom near the towel area is not cleaned at all properly 6) Bathroom near the mediterian restaurant is not cleaned properly 7) Avoid timesharing , they trick you with 90 minutes but you waste more than 5 hours Good: 1) Keeping you engaged with entertainment every night from 6pm 2) Drinks bars are there in more than one place (less wait) 3) Service is good except in few instances Overall ok to stay food and entertainment
Stayed 7 nights in Dec 2024

2/10 Terrible

Ryan Tae Hwan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Muhammad-Zoheb

Travelled with family and small children
Stay at the one on the strip it's closer and has more things to do
Stayed 6 nights in Dec 2024

4/10 Poor

celal

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Very long wait time for the food especially restaurants.
Stayed 6 nights in Dec 2024

10/10 Excellent

annabelle ramos

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good vibes, activities that are not boring, staff are friendly
Stayed 6 nights in Dec 2024

10/10 Excellent

Kentaro

Great staff
Stayed 3 nights in Dec 2024

8/10 Good

Sungheon

Stayed 2 nights in Dec 2024

6/10 Okay

Richard, Vancouver

Travelled with family
Liked: Cleanliness
Please Read this! Our family are frequent travelers (3-5 trips per year) and we all agree that there was enough deficiencies that this property is at best a 3.5 - 4 star property & experience. Beach was 2/10. Unusable due to rocks, seaweed, aggressive birds and shallow water. Literally, not swim able. This was so far below the “Hyatt” standards it wasn’t even funny. Service at the specialty restaurants was painfully bad. Think 2 hour two course meals with wine arriving 1 hour after ordering your “specialty” ripe off wine. That’s when it was actually available. 2/10 Lunch was low quality crap. Similar offerings to a 3.5-4 star Cuban all inclusive resort. Cold burger patties, hot dog wieners, pathetic pizzas, fake cheese nachos…. Need I say more “Hyatt”. 3 of our family members experienced two days of food poisoning including myself. Saving grace was the hotel room, gym (fitness center) and some brand name adult beverages. This was “high” season that we experienced this. Dec 19-27, 2024. Overall, this experience was completely overpriced for the quality of the experience. Majestic, Royalton, Riu, Iberostar are far better 4.5 - 5 star options. We all departed unsatisfied. Never again Hyatt!
Stayed 8 nights in Dec 2024

4/10 Poor

Vickramjeet Singh

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very limited dining options, same food just different restaurants. Over 1.5 waits for all dinner options. Buffet had the same thing morning, lunch and dinner. Hotel rooms very humid, the tiles were always dewy and slippery every couple hours. Could be more cleaner
Stayed 4 nights in Dec 2024

4/10 Poor

Laura

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Daisuke, Villa Rica

Liked: Cleanliness, staff & service, property conditions & facilities
It was little bit disappoint about there is only one beer at the bar and restaurant. But overall, we spend good time!
Stayed 4 nights in Dec 2024

10/10 Excellent

Samantha

Stayed 8 nights in Dec 2024

10/10 Excellent

YOUNGKYOUNG

Stayed 2 nights in Dec 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

andrew S

Stayed 7 nights in Dec 2024

10/10 Excellent

Sudipto, FORT COLLINS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and buildings are great. Very spacious rooms. Lots of dining options (French, Italian, Japanese/Asian, Mexican, and others). Restaurant staff take food allergies very seriously. Concierge and other staff are very friendly and helpful. Daily evening entertainment was enjoyable. The only problem is that the area is secluded and it is not easy/possible to walk along the beach to nearby areas. Vans/buses for yours take a long time to go from one hotel to another because of the nature of the road connections. There is not much of a beach but there are lots of pools.
Stayed 5 nights in Dec 2024

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
We were impressed by the resort's efforts to preserve the beach area despite the challenges posed by nature. The staff worked hard, often by hand, to maintain the resort. We had great service and good food and drinks. Everyone was friendly and willing to help. The swim-up bar had the best daily drink specials, even for non-alcoholic drinks. Room maintenance requests were fixed within the day when done via their app, and our butler, Didier, was very helpful when we request for his assistance. The entertainment team was friendly, but activity updates were inconsistent. We enjoyed the different dining options, with La Parrilla and Rue de Rivoli being our favorites. The pools were a great alternative when the ocean was off-limits. The only downside was the pushy timeshare presentation during check-in.
Stayed 8 nights in Dec 2024

6/10 Okay

cory

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Didnt like that it shut restaurants down each night a different restaurant wasnt open. Bar shuts down at 11, nowhere to go and nothing to do after that. Beach was terrible, very rocky and small. Staff were friendly but service wasnt very good, except for Ernesto at the bar, he was great.
Stayed 7 nights in Dec 2024

10/10 Excellent

Heyunok

Stayed 3 nights in Dec 2024

8/10 Good

Karen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Ended up getting covid not the resorts fault but i did not see much cleaning.1 pool heated rest not so only one pool was behing used.the sports club was freezing and we ordered food it was colder that the club.
Stayed 7 nights in Dec 2024

10/10 Excellent

NURJAHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I saw the reviews which mentioned that this Hyat ziva Rivera have lake instead of ocean I was upset but when I went things were so different! Beautiful ocean view! Staff was very nice; everyday different food options in Buffet. Asian restaurant(Mikayo) manager was super nice and very professional. GERADO was there for us whenever we needed anything. Had so many food options. As a Muslim family they didn’t see us differently they were nice. They accommodated us with food and separate utensils! I wish they had halal options but they had lots of fish options. My kids loved it and so do I! I came with really beautiful memories which I will cherish forever.
Stayed 3 nights in Dec 2024

10/10 Excellent

Shannon, Melville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort, I would go back… the staff are amazing, lots of pool choices and never a problem finding a spot, drink service around the pools was great, food was really good with a lot of variety and even a lot of gluten free options, only downside is the beach area but that’s not the resorts fault, can’t stop Mother Nature.
Stayed 8 nights in Dec 2024

6/10 Okay

Elizabeth Montes

Travelled with family
Liked: Cleanliness, staff & service
Service was excellent. The staff was very friendly, and they tried their best to make us feel welcomed. The problem is the condition of the access road. The hotel is located in between a mangrove and the beach, therefore when it rains, the road gets flooded, and it’s in need of repair. In fact, the Hyatt corporation as well as all the hotels located in that area should invest in building an overpass seating on pillars. Otherwise, the road will always have problems no matter how many times they try to fix it. The beach also needs additional maintenance because it shows erosions.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ying, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family vacation thank for nice staff at the resort, especially service from Aranza, Ulises from the front desk and David at the cabanas.
Stayed 6 nights in Dec 2024