6/10 Okay
Martin
Travelled with family
4 Dec 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our stay at Sensira All-Inclusive Resort was a mix of good moments and frustrating issues. We stayed with our two young daughters and chose it for the value and kids' club. The resort had some nice areas, but many parts were in poor condition—broken basketball nets, a damaged climbing wall, and unkempt beaches. The pools were cold at this time of year, and while the water park was a hit with the kids, the swim-up bar was closed for most of our stay.
The biggest problem was understaffing. Dining was a nightmare with long waits of up to two hours at restaurants, and room service was slow. The beach bar had long delays as well. The kids' club was understaffed too, with just one worker managing a group of children. Housekeeping was inconsistent; we once had towels taken but not replaced, forcing us to scramble for replacements.
On the positive side, the food was generally good, especially the fish tacos at the beach bar. Our ocean-view room was spacious, though partially obstructed by the resort’s design. By Thursday, service improved a bit, and the buffet was finally opened for dinner, which helped free up the restaurants.
This resort has potential but is poorly managed. It feels like there are a lot of simple fixes—like a formal cabana reservation system, restaurant reservations, and self-service areas—to improve the experience. If you decide to go, I’d recommend hoping for a good day since the service can be incredibly inconsistent.
Martin
Stayed 4 nights in Nov 2024
