6/10 Okay
Carlos
22 Jan 2025
Liked: Property conditions & facilities
First and foremost, the resort and staff were great! The only bad experience we had was the process of “becoming” vio members of the Iberostar flag. The specialist asks you questions in regards to how how much we spend on hotel stays and the number of times we go on vacations which in regards I understand but truly unnecessary when they can gather that information by simply seeing our booking at the time of visit, the “boss” as the specialist referred to him as, clearly has no grasp on how to optain in future members. Wasn’t until I brought up these points is when he brought over another specialist who actually gave us valid information and numbers on the process and cost of becoming a member. They need to tighten up and get with the times in regards to that process, guests shouldn’t feel like they’re being chosen or denied during that process. We overall had a great time cuz we didn’t let that experience tarnish anything.
Carlos
Stayed 3 nights in Jan 2025