Viva Heavens by Wyndham, A Trademark All Inclusive

4.0 star property
Beachfront resort with relaxing spa services
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Viva Heavens by Wyndham, A Trademark All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
Front of property
5 restaurants, breakfast, lunch, dinner served; international cuisine
Outdoor pool, open 6:00 AM to 7:00 PM, free pool cabanas, pool umbrellas
Minibar, in-room safe, individually decorated, individually furnished

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Parking included
    Parking included
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
Playa Dorada Complex, Puerto Plata, 570000
  • Playa Dorada Golf Course
    1 min walk
  • Playa Dorada
    7 min walk
  • Lorilar Ranch
    6 min drive
  • Puerto Plata (POP-Gregorio Luperon Intl.)
    25 min drive

Room options

Amnesia 1 king size bed, non-smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 48.50 sq m
  • Sleeps 2
  • 1 King Bed

Nirvana 1 king size bed, handicapped accessible, non-smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 38.50 sq m
  • Sleeps 2
  • 1 King Bed

Nirvana 1 king size bed, non-smoking.

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 38.50 sq m
  • Sleeps 2
  • 1 King Bed

Nirvana 2 queen size beds, non-smoking.

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 38.50 sq m
  • Sleeps 4
  • 2 Queen Beds

All Together Several beds, non-smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 48.50 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Beds

Amnesia 2 queen size beds, non-smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 48.50 sq m
  • Sleeps 4
  • 2 Queen Beds

Bliss 1 king size bed, non-smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 20.50 sq m
  • Sleeps 2
  • 1 King Bed

Room Superior

  • Sleeps 4
  • 2 Single Beds and 2 Double Beds

Room Junior

  • Sleeps 4
  • 2 Single Beds and 2 Double Beds

Similar properties

About the area

Puerto Plata

An all-inclusive stay in Puerto Plata awaits you at Viva Heavens by Wyndham, A Trademark All Inclusive. You'll be steps from Playa Dorada Golf Course and 4.2 km (2.6 mi) from Lorilar Ranch. Highlights at this beachfront resort include 5 restaurants, an outdoor swimming pool and free self-parking. .A day of pampering can include massages, body wraps and mani/pedis. The buffet restaurant, V Kitchen, serves international cuisine and is open for breakfast, lunch and dinner. At the resort's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and outdoor tennis court. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of car rentals on site. .With a stay at this 4-property class Playa Dorada resort, you'll be 6.8 km (4.3 mi) from Amber Museum.

What's nearby

  • Playa Dorada Golf Course - 1 min walk - 0.1 km
  • Playa Dorada - 7 min walk - 0.7 km
  • Lorilar Ranch - 6 min drive - 4.2 km
  • Embassy of the United States Dominican Republic - 7 min drive - 6.5 km
  • Malecón De Puerto Plata - 8 min drive - 7.2 km

Getting around

  • Puerto Plata (POP-Gregorio Luperon Intl.) - 25 min drive

Restaurants

  • ‪El Mercado Restaurant - ‬3 min drive
  • ‪Sakura Restaurante Japonés - ‬3 min drive
  • ‪Iberostar Costa Dorada Lobby Bar - ‬3 min drive
  • ‪Mi Bohio Restaurant - ‬6 min drive
  • ‪Gran Ventana Beach Bar - ‬5 min walk

About this property

Viva Heavens by Wyndham, A Trademark All Inclusive

Beachfront resort with relaxing spa services
Viva Heavens by Wyndham, A Trademark All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Have fun in the sun at Viva Heavens by Wyndham, A Trademark All Inclusive with summer activities such as surfing/body boarding, snorkelling and parasailing.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive resort also offers an outdoor pool, outdoor tennis courts and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Puerto Plata resort.

  • 180 guestrooms or units
  • 3 levels
  • 5 dining venues
  • Built in 2015
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Viva Heavens by Wyndham, A Trademark All Inclusive offers 180 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, dressing gowns, slippers and hairdryers. This Puerto Plata resort provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs and body treatments.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 5 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blend
  • Puebla 222
  • Rosmarino
  • Sofrito
  • V Kitchen

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 2015
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests at this property also have access to the resort facilities of neighbouring property Viva Tangerine By Wyndham.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Heavens by Wyndham, A Trademark All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Pool access available from 6:00 AM to 7:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Frequently asked questions

What is the cancellation policy at Viva Heavens by Wyndham, A Trademark All Inclusive?

Viva Heavens by Wyndham, A Trademark All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Viva Heavens by Wyndham, A Trademark All Inclusive?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Viva Heavens by Wyndham, A Trademark All Inclusive on 23 Nov 2024 start from NZ$459.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Viva Heavens by Wyndham, A Trademark All Inclusive?

Yep, Viva Heavens by Wyndham, A Trademark All Inclusive has a free self car park.

Are there any beaches close to Viva Heavens by Wyndham, A Trademark All Inclusive?

Yep, Viva Heavens by Wyndham, A Trademark All Inclusive is a short 7-minute walk from Playa Dorada. Fun beach activities include yoga, volleyball and snorkelling. You can also find motor boats and boat tours.

Is there a spa on site at Viva Heavens by Wyndham, A Trademark All Inclusive?

There's no onsite spa, but this property does offer services like body wraps and body scrubs.

Does Viva Heavens by Wyndham, A Trademark All Inclusive have a pool?

Viva Heavens by Wyndham, A Trademark All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6:00 AM to 7:00 PM.

What luxury perks are available at Viva Heavens by Wyndham, A Trademark All Inclusive?

Viva Heavens by Wyndham, A Trademark All Inclusive features an outdoor pool, free pool cabanas and 5 restaurants.

Is Viva Heavens by Wyndham, A Trademark All Inclusive family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Viva Heavens by Wyndham, A Trademark All Inclusive is a hit with families.

Is there a free airport shuttle available at Viva Heavens by Wyndham, A Trademark All Inclusive?

No, Viva Heavens by Wyndham, A Trademark All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Viva Heavens by Wyndham, A Trademark All Inclusive?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Viva Heavens by Wyndham, A Trademark All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Viva Heavens by Wyndham, A Trademark All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Viva Heavens by Wyndham, A Trademark All Inclusive?

There is a golf course next to Viva Heavens by Wyndham, A Trademark All Inclusive.

Viva Heavens by Wyndham, A Trademark All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 282 out of 823 reviews" "
Rating 8 - Good. 238 out of 823 reviews" "
Rating 6 - Okay. 138 out of 823 reviews" "
Rating 4 - Poor. 77 out of 823 reviews" "
Rating 2 - Terrible. 88 out of 823 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything sucks. People uts not friendly at all..DONT WASTE YOUR MONEY IN THIS PLACE
Stayed 7 nights in Aug 2024

2/10 Terrible

Jose Andres

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

4/10 Poor

Ricardo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Latasha

Liked: Staff & service
The dinning hall was extremely hot all 6 nights of my stay. No more cheese left to make omelet and the chef did not try and get more. The food options were not so great but edible because only thing to eat. The room was very basic & out-dated. Tv stations only option in Spanish and the tv kept turning on by itself, i had to unplug it. Only large towels no hand towels to dry hands and no wash clothes at all. I had to bath with my hand and was unable to wash my back. The room always fogged so towels did not dry after hanging. The sound from the party was extremely loud and i could not sleep. The party music did not stop after the time i was told.They could have at least lowered the music. But over-all I'll score 3-4 stars.
Stayed 5 nights in Aug 2024

8/10 Good

Sachin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall good, but property is dated and food choices are very limited.
Stayed 4 nights in Aug 2024

8/10 Good

Prasanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good economic option, a little away from the Town, so limited Dining options if you want to dine out. Restaurants inside the Resort do offer couple of options, and they are not that great.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jean Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything overall I had a great experience.
Stayed 2 nights in Jul 2024

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Belkis, Jersey City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort and nice staff.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ramon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were 28 family members and we all loved this resort.
Stayed 2 nights in Aug 2024

6/10 Okay

David

Travelled with family
Disliked: Amenities
I liked the food and the beach. Especially the lunches with the restaurant that's right off the beach. But the room had no tissues, one super small garage can in the bathroom which was always like a rainforest, which effected the only toilet paper we had, and the TV was not functional at all. Can't understand why a hotel can allow you to use their WiFi which was decent, but they can't afford a smart TV that actually works. The TV we had should have been a smart TV that worked but it was useless. No channels no apps nothing. Very limited dining options but at least the food was good. The gym was decent and the spa decent. The pool was boring. Could have used something to make it more exciting. We got talked into checking out this natural island that they were calling Paradise Island. Somehow no one mentioned that it was going to take 4 hours to get to the tiny island. 4 hours. INSANE. Unless you want to spend 8 hours back and forth traveling to a little island with nothing to do but drink and swim then don't get talked into it. You're supposed to snorkel and see amazing things, when we got there THEY DIDN'T EVEN HAVE ENOUGH SNORKELS. I didn't get one. And when I got one the mouth piece was broken and eventually I just said screw it and drank myself to satisfaction on this tiny island. Look at the end of the day, the food was good not great but good and the beach and scenery on the beach is gorgeous. But would I go back to this hotel, no way. Would I go back to DR, definitely!
Stayed 5 nights in Aug 2024

2/10 Terrible

Jose

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar no lo recomiendo si estás buscando un lugar que tenga muchas actividades este no es bueno, la discoteca ni aire tiene, la comida no es muy buena y su restaurante mexicano tiene muy mal servicio y ese vino parece vino de cocina 😒. Los empleado algunos fueron bueno pero otros Dios tu ni pregúntale podia podías porque te contestaba con actitud como si uno estuviera molestando… la verdad no volvería a este lugar ni de gratis no me gusto para nada…. Fue tan mala la experiencia que si sigo hablando no termino, tiene que mejorar en todo.
Stayed 2 nights in Aug 2024

8/10 Good

Darice

Stayed 3 nights in Jul 2024

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very good. Beach beautiful.
Stayed 4 nights in Jul 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is wonderful, all the staff is friendly and welcoming. Thank you for an amazing stay, will definitely come back
Stayed 3 nights in Jul 2024

8/10 Good

Adam, POUGHKEEPSIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool, minutes to beach, good local food.
Stayed 7 nights in Jul 2024

8/10 Good

Sylvette, Burlington

Liked: Cleanliness, amenities, property conditions & facilities
Staff at front desk can use some improvement. there was an unnecessary delay to add us in order to make restaurant reservations. We were only able to make one reservation out of the four restaurants. Front staff also talked over me mid-conversation in order to speak to other staff members multiple times, rude.
Stayed 3 nights in Jul 2024

10/10 Excellent

Adriana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With the rain, a lot of water entered the room. We did not like that starting from 6:00 AM on the day we were supposed to check out at 12 PM, the internet service was already cut off. I don't think it's fair because we still had 6 more hours.
Stayed 2 nights in Jul 2024

10/10 Excellent

Arismendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2024

6/10 Okay

Daisy

Travelled with family
Liked: Cleanliness
Check in took an hour, we had to wait standing up in the heat with no water. The rooms leak water from air conditioning. The staff seems lost. There were no wash clothes in bathroom. My nephew hurt his ankle and they didn’t have ice packs or first aid kit in site. The food was good, only one restaurant opens per night. You have to be VIP to get good liquor and better amenities, but we had no idea on how to upgrade. We were at the beach and had to walk to main building to BUY a bottle of wine. We were tired of going back to car for small cups. The beach is a long walk from resort. The entertainment staff was excellent. I enjoyed my stay because of them. They got my nephew a bandage & ice. The entertainment staff always checked on us and tried their best to make our stay a pleasant one.
Stayed 4 nights in Jul 2024

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Viva Wyndham hotel in Playa Dorada and wanted to provide some feedback. The theater show content was not suitable for children, the food menu lacked variety, there was no cash available at the front desk, and other guests' speakers in the pool area were disruptive. I checked out one day earlier due to these issues. Thank you for considering my feedback.
Stayed 3 nights in Jul 2024

6/10 Okay

Danielle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was.mostly very pleasant and good food. Lovely staff. The gym was well equiped. The room was ok. Found there was an old smell. Glass doors were not closing properly. The spa has great staff but it was not special. Love he service. Thank you!
Stayed 8 nights in Jul 2024

8/10 Good

marianela

Stayed 7 nights in Jul 2024

4/10 Poor

Jairo

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

2/10 Terrible

Jeremy Manuel, la vega

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Its too expensive for the commodities
Stayed 1 night in Jul 2024