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Casa Velas Adults Only All Inclusive

4.5 star property
Adults-only Puerto Vallarta property in Marina Vallarta with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Velas Adults Only All Inclusive

Exterior
Reception
One Bedroom Ambassador Suite
Outdoor pool, free pool cabanas, pool umbrellas
Grand Class Suite

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • All-inclusive
  • Room service
  • 24/7 front desk
The price is NZ$1,620
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
Pelicanos 311 Fracc. Marina Vallarta, Puerto Vallarta, 48354
  • International Convention Center
    9 min walk
  • Emiliano Restaurant
    1 min walk
  • Puerto Vallarta Bus Terminal
    6 min drive
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    9 min drive

Room options

View all photos for Master Suite

Master Suite

Master Suite

Highlights

Air conditioning
Free minibar items
Plasma TV
Pillow menu
Premium bedding
Down duvet
Ceiling fan
Pillow-top bed
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Class Suite

Grand Class Suite

Grand Class Suite

Highlights

Private plunge pool
Air conditioning
Free minibar items
Plasma TV
Down duvet
Blackout curtains
Separate bedroom
Ceiling fan
  • 57 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Class Plus

Grand Class Plus

Grand Class Plus

Highlights

Air conditioning
Free minibar items
Plasma TV
Down duvet
Premium bedding
Ceiling fan
Separate bedroom
Pillow-top bed
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Ambassador Suite

One Bedroom Ambassador Suite

One Bedroom Ambassador Suite

Highlights

Air conditioning
Free minibar items
Plasma TV
Down duvet
Premium bedding
Ceiling fan
Separate bedroom
Pillow-top bed
  • 125 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Plus

Master Suite Plus

Master Suite Plus

Highlights

Air conditioning
Free minibar items
Plasma TV
Pillow menu
Premium bedding
Down duvet
Ceiling fan
Pillow-top bed
  • 57 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Similar properties

Exterior

Velas Vallarta Suites Resort All Inclusive

On private beach
Pool
Breakfast included
All-inclusive
4.6 out of 5, Wonderful, (1002)
The price is NZ$895
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Velas Vallarta Suites Resort All Inclusive

About the area

Puerto Vallarta

A luxury stay in Puerto Vallarta awaits you at Casa Velas Adults Only All Inclusive. Within steps you'll find Marina Vallarta Golf Club and International Convention Center within a 10-minute stroll. Highlights at this all-inclusive property include 2 bars/lounges, a full-service spa and a golf course. .A day of pampering can include massages, aromatherapy and mani/pedis along with access to the mud bath and sauna. The restaurant, Emiliano, serves international cuisine. For a drink, you can stop by the property's own poolside bar. Spend the day at the nearby private beach where you'll find free beach club nearby, and enjoy the on-site outdoor swimming pool and gym. Plus you'll find free Wi-Fi in public areas, a hot tub and a sauna. There's also free self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 4.5-property class Marina Vallarta property include Cruise Ship Terminal and Malecon.

What's nearby

  • International Convention Center - 9 min walk
  • Marina Vallarta Golf Club - 14 min walk
  • Vallarta Casino - 18 min walk
  • Cruise Ship Terminal - 4 min drive
  • La Isla - 5 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 9 min drive

Restaurants

  • ‪Restaurante Andrea - ‬11 min walk
  • ‪Restaurante la Ribera - ‬12 min walk
  • ‪Lobby Bar, Casa Magna, Marriott - ‬16 min walk
  • ‪La Terrazza Di Roma - ‬14 min walk
  • ‪El Faro Bar - ‬12 min walk

About this property

Casa Velas Adults Only All Inclusive

Adults-only Puerto Vallarta property in Marina Vallarta with a full-service spa
Casa Velas Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. Casa Velas Adults Only All Inclusive offers its guests a full-service spa, a golf course, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. Event space at this property measures 3660 square feet (340 square metres) and includes conference space. A health club, a hot tub, and a sauna are also featured at the luxury Casa Velas Adults Only All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 4.5-star Puerto Vallarta property is smoke free.

  • 80 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 3660 sq ft of conference space
  • 340 sq. m of conference space
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Casa Velas Adults Only All Inclusive offers 80 accommodations with iPod docking stations and free minibar items. Pillowtop beds feature down duvets and premium bedding. 32-inch plasma televisions come with cable channels. Bathrooms include baths or showers, dressing gowns, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 3 treatment rooms and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath, a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Emiliano
  • Táu Beach Club

Things to do

  • 18-hole golf course
  • Full-service spa
  • Golf clubs/equipment
  • Golf lessons
  • Health club
  • Optional golf privileges
  • Outdoor pool
  • Outdoor pool (guest access)
  • Pro golf shop
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,660 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in the restaurants.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Velas Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Casa Velas Luxury Boutique All Inclusive Puerto Vallarta
Casa Velas Luxury Boutique All Inclusive
Casa Velas Luxury Boutique Puerto Vallarta
Casa Velas Luxury Boutique
Casa Velas Luxury All Inclusive Boutique for Adults Only
Casa Velas Luxury Boutique for Adults Only All Inclusive
Casa Velas Luxury Boutique All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Casa Velas Adults Only All Inclusive?

Casa Velas Adults Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Casa Velas Adults Only All Inclusive?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Casa Velas Adults Only All Inclusive on 5 Jan 2025 start from NZ$1,619.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Casa Velas Adults Only All Inclusive?

Yep, Casa Velas Adults Only All Inclusive has a free self car park.

Are there any beaches close to Casa Velas Adults Only All Inclusive?

The closest beach to Casa Velas Adults Only All Inclusive is Nuevo Vallarta Beach (4.9 km).

Is there a spa on site at Casa Velas Adults Only All Inclusive?

Yep, there is an onsite spa at Casa Velas Adults Only All Inclusive. It has a hot tub, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Casa Velas Adults Only All Inclusive have a pool?

Casa Velas Adults Only All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Casa Velas Adults Only All Inclusive?

Casa Velas Adults Only All Inclusive features a full-service spa, a health club and an outdoor pool. All guestrooms come with pillowtop beds, premium bedding and free minibar items.

What makes Casa Velas Adults Only All Inclusive a romantic place to stay?

1 hot tub and al fresco dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Casa Velas Adults Only All Inclusive.

Is Casa Velas Adults Only All Inclusive family-friendly?

No, Casa Velas Adults Only All Inclusive is an adults-only property.

Is there a free airport shuttle available at Casa Velas Adults Only All Inclusive?

No, Casa Velas Adults Only All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Casa Velas Adults Only All Inclusive?

Yep, they've got a poolside bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Casa Velas Adults Only All Inclusive?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Casa Velas Adults Only All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Casa Velas Adults Only All Inclusive?

Yep, Casa Velas Adults Only All Inclusive has an 18-hole golf course. Golf lessons, golf clubs and a golf pro shop are available.

Casa Velas Adults Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 391 out of 470 reviews" "
Rating 8 - Good. 57 out of 470 reviews" "
Rating 6 - Okay. 13 out of 470 reviews" "
Rating 4 - Poor. 4 out of 470 reviews" "
Rating 2 - Terrible. 5 out of 470 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Stayed 8 nights in Aug 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent as always! Food was wonderful and they really took care of us on our honeymoon!
Stayed 5 nights in Aug 2024

8/10 Good

Dona, Laramie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but have to take shuttle to sister property Beach Club to be on the beach. Disappointed we weren’t able have dinner at Beach Club for our last night. Very expensive hotel comparatively. Have been traveling to Puerto Vallarta for over 30 years. There couldn’t have been more than 10 people staying at the hotel for the entire week which seems strange. Same way the last time we were there, too.
Stayed 5 nights in May 2024

10/10 Excellent

Nathaniel William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and relaxing!
Stayed 5 nights in Jul 2024

2/10 Terrible

Chase

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
Unimpressed is an understatement
I will say this… this was my first time in Puerto Vallarta. I did a lot of research on hotels to pick the perfect luxury accommodations. I was EXTREMELY underwhelmed by this property. It’s advertised as a “beach front property” the beach is a 5 minute shuttle away (just FYI for those booking thinking they will be directly on the beach like we did.) the rooms look as pictures they are a bit humid and hot the A/C didn’t work the best. Don’t even get me started on the food. For $700 a night you would think the food would be outstanding. It was the blandest most tasteless and disgusting food I’ve ever had in my life. We checked out after 1 night and moved to another hotel. They are still fighting refunding me. BE AWARE!
Stayed 4 nights in Jul 2024

2/10 Terrible

Ted, Granada Hills

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel and the amenities are okay. There is however an obvious deceptive presentation of hotel's pictures giving the patron an impression that he facility isn't the beach. This is a blatant misrepresentation by the facility as the entire facilities ty is for ve to ten minutes away from the ocean. Consequently all their rooms are garbage den view. Moreover, the rooms smell old and there is only one restaurant on premises (a rather unexpected thing for an all inclusive resort). Furthermore, when we reminded the management about the VIP upgrade, they tried to sucker us into paying extra money for the upgrade. The irony is that the majority of rooms were empty. In all we were happy that we changed resorts.
Stayed 7 nights in Jun 2024

10/10 Excellent

Adriana, Chula Vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place for rest and relaxation! Not noisy and the customer service is fabulous. Food was great and staff goes above and beyond to make your stay memorable.
Stayed 4 nights in Jul 2024

2/10 Terrible

Maryam, Reseda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible.this is not all inclusive resort it’s just old hotel with one restaurant. It’s far from beach . They don’t offer you all inclusive benefits because they close bar & restaurant like regular dining. You don’t have choice to eat in different places because they have one restaurant and small bar . Pool has basic bar and they open 12-6pm . Almost you don’t have any happiness because nobody stay there. Don’t waist your time and money. Not recommended at all
Stayed 7 nights in Jun 2024

10/10 Excellent

Waleed, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort. We enjoyed our Honey moon here. Could not have asked more from the staff either, they were all so friendly and attentive; it really felt like they genuinely cared. Five star experience all around.
Stayed 7 nights in Jun 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Friendly, caring and attentive!
Stayed 5 nights in Jun 2024

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Very nice for adults only place.Not on the beach though.you will need to take a 4 min shuttle
Stayed 4 nights in Jun 2024

10/10 Excellent

Spring, Wortham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, secluded, excellent and friendly staff, and wonderful food!
Stayed 1 night in Jun 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very comfortable. I cannot say enough about the level of service all around the hotel, and especially at the restaurant Emiliano. Jose, Jesus and everyone else were always ready to please and ask what else they could do for us. Perfect for adults that are looking for peace and relaxation. The only small event, was losing my mom's cell near the hotel's beach club last night. If the cell is returned, I would certainly give this hotel 5 stars.
Stayed 3 nights in Jun 2024

10/10 Excellent

Spring, Wortham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort, the staff are so friendly and truly concerned that you are having a great stay, it’s as if you are their guest! The food was excellent, the resort is quiet and it is beautiful!! The grounds are manicured to perfection!!
Stayed 3 nights in Jun 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff went above and beyond. Facility was great!
Stayed 5 nights in Apr 2024

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa vela was probably the best place we’ve ever stayed at! The staff was amazing and when they say all inclusive they mean all inclusive, they were there to serve every time we sat down! Our drinks never emptied and they always made us feel like we were the priority and they were grateful to have us and anything we needed they facilitated and or accommodated! I can’t recommend this place enough!!!
Stayed 3 nights in May 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is gorgeous and the service was excellent. We stayed 5 nights and were a party of 5 adults with 3 rooms. We ended our 3 week vacation here after traveling through Mexico City, San Miguel de Allende, Guadalajara and Mascota. We had a very relaxing beautiful time. My only are of suggestion for improvement is upon check in we were not given a tour of the facilities and we were never informed that there were activities like meditation in the morning or exercise class. We were unaware of entertainment in the evening options at our hotel or the other hotels. We learned of this on our last night! Please inform guests of the various activities and options.
Stayed 5 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just ask
It's the staff that makes Casa Velas one of the top rated places in PV. They will do everything in their power to make your stay enjoyable. We had a couple minor hiccups in our first full day there, and the staff went above and beyond to address them. If you have any issues or requests, just ask the staff. The drinks are very good. Margs and mojitos are top notch. If you're a bourbon drinker, they only have Jack Daniels and Jim Beam, but they do have good scotch and high-end gins, vodkas, and rums. If you want something not on the drink menu--jusk ask. If you want a Grand Marnier floater on your margarita--just ask. If you want a drink the second you sit down in a cabana or at the lobby bar, just go up to the bar to order your drink. Otherwise you may have to wait a bit. The food is good. If you want a different side than your entree comes with--just ask. It took us a day to figure out that the food menu they give you in the beach cabanas is not the full menu they serve there. Go up to the dining area in the beach club to see the full menu. The sesame tuna ceviche was a highlight. Be sure to do at least one dinner at the beach club for the sunset (and lobster tail). As other reviewers have noted, it's quiet at Casa Velas. This is not the place for you if you're there to party. It is the place to relax and chill. Tip: if you think you're not getting hot water in your shower, turn it the other way and wait a couple minutes. It comes out colder at first before it gets hot.
Stayed 5 nights in Apr 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property and staff! Quiet and relaxing! Will be back!
Stayed 4 nights in Mar 2024

10/10 Excellent

Mircea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 3 nights in Mar 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the second time my husband and I have stayed at Casa Velas and it never disappoints. Staff are friendly from the moment we got there and are always going above and beyond to make us feel special. The cleanliness of the rooms is impeccable and the food is delicious.
Stayed 7 nights in Feb 2024

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing stay! Could not recommend this resort more. Smaller in size but big on service. Would stay again and again!!!
Stayed 4 nights in Feb 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Esteban, San Bernardino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

NIKI

Travelled with family
Disliked: Amenities, property conditions & facilities
The property was pretty, but the "private" beach club was not private at all. Only one restaurant on the property. Food was medeocre at best. Tips are supposed to be included, however, you have to she out every time you get food or drinks and there is an option for a tip. The beach club was closed some of the days and honestly, not worth the money AT ALL. we will not return. Waste of time and money. Limited menu and no amenities were offered, as what were offered on expedia. No one showed us around, we couldnt find the beach club. The couple days it was open, it was full. The propert is very misleading. False advertisement. Our spa credit did not accumulate and they literally had one menu to chose from, otherwise you had to ride by bus everywhere else. W ewere able to spend a total of maybe 4 hours on the back in a 5 day period.
Stayed 5 nights in Feb 2024