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Costa Sur Resort & Spa

3.5 star property
On private beach with 2 outdoor pools, near Playa de los Muertos
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Costa Sur Resort & Spa

Private beach, sun-loungers, beach umbrellas, beach towels
Front of property
2 outdoor pools, pool umbrellas, pool loungers
Beach/ocean view
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Spa
  • 24/7 front desk
  • Housekeeping
The price is NZ$334
includes taxes & fees
13 Jan - 14 Jan 2025

Explore the area

Map
Puerto Vallarta
  • Punta Negra Beach
    18 min walk
  • Archies Wok In Old Town
    1 min walk
  • Puerto Vallarta Bus Terminal
    15 min drive
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    37 min drive

Room options

View all photos for Suite, 2 Bedrooms, Ocean View

Suite, 2 Bedrooms, Ocean View

Suite, 2 Bedrooms, Ocean View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Fridge
HDTV
Ceiling fan
  • 91 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed and 2 Double Beds

View all photos for Suite 1 Bedroom, Ocean Front

Suite 1 Bedroom, Ocean Front | Living area

Suite 1 Bedroom, Ocean Front

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
HDTV
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Studio, Ocean Front

Deluxe Studio, Ocean Front

Deluxe Studio, Ocean Front

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
HDTV
Ceiling fan
  • 39 sq m
  • Studio
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Ocean Front

Deluxe Double Ocean Front

Deluxe Double Ocean Front

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
HDTV
Ceiling fan
  • 39 sq m
  • Studio
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite, Ocean Front

Master Suite, Ocean Front

Master Suite, Ocean Front

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
HDTV
  • 67 sq m
  • Studio
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, Ocean Front

Beach/ocean view

Studio, Ocean Front

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
HDTV
Ceiling fan
  • 39 sq m
  • Studio
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Superior With Sea View

Down duvets, memory-foam beds, in-room safe, blackout curtains

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Superior With Sea View

Down duvets, memory-foam beds, in-room safe, blackout curtains

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Quadruple Suite

Living room

Quadruple Suite

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Master With Sea View

Down duvets, memory-foam beds, in-room safe, blackout curtains

Suite Master With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Triple Room Standard With Sea View

Down duvets, memory-foam beds, in-room safe, blackout curtains

Triple Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio With Sea View

Down duvets, memory-foam beds, in-room safe, blackout curtains

Studio With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Aerial view

Costa Sur Resort, Classico Collection By Sonesta

On private beach
Pool
Spa
Parking included
4.2 out of 5, Very good, (17)
The price is NZ$358
for 1 room
includes taxes & fees
14 Jan - 15 Jan
Costa Sur Resort, Classico Collection By Sonesta

About the area

Puerto Vallarta

Costa Sur Resort & Spa puts you in the centre of Puerto Vallarta, 3.2 km (2 mi) from Playa de los Muertos and 0.1 km (0.1 mi) from Bay of Banderas. Highlights at this beachfront aparthotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .You can enjoy an LCD TV with cable channels, and each apartment features a balcony or patio, an iPod dock and a sitting area. A kitchenette comes equipped with a fridge, a microwave and a stovetop, and room service is also available. Nice touches to enhance your stay include a rainfall showerhead and free toiletries, while a memory foam bed and a down duvet invite a good night's rest. A coffee/tea maker, free bottled water and in-room massages are also available. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, La Cascada Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Barefoot Bar is the aparthotel's own cocktail bar. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site gym and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available. There's also free self parking, along with the convenience of car rentals on site. .Places within a 15-minute drive of this 3.5-property class South Zone aparthotel include Malecon and Playa Mismaloya.
View more Aparthotels in Puerto VallartaOpens in a new window

What's nearby

  • Conchas Chinas Beach - 6 min drive
  • Malecon - 6 min drive
  • Garza Blanca Beach - 7 min drive
  • Playa de los Muertos - 13 min drive
  • Playa Mismaloya - 13 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 37 min drive

Restaurants

  • ‪Blanca Blue Restaurant & Lounge - ‬3 min drive
  • ‪BocaDos STK - ‬3 min drive
  • ‪Blaze Grill - ‬20 min walk
  • ‪Noi - ‬4 min drive
  • ‪Hiroshi - ‬3 min drive

About this property

Costa Sur Resort & Spa

On private beach with 2 outdoor pools, near Playa de los Muertos
Simply walk outside to smell the salty air and watch the ocean waves from the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Costa Sur Resort & Spa, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This beach aparthotel also offers a fitness centre, a garden and a terrace. Self parking is free.

This 3.5-star Puerto Vallarta aparthotel is smoke free.

  • 205 guestrooms or units
  • 14 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1983
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Costa Sur Resort & Spa offers 205 accommodations, which are accessible via exterior corridors and feature iPod docking stations and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Memory foam beds feature down duvets. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. 42-inch LCD televisions come with premium cable channels. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Languages

English, Spanish

Property amenities

Beach

  • On a private sandy beach
  • Beach loungers
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • 2 outdoor pools
  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Sports massages
  • Swedish massages

Internet

  • Available in the apartment: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Street parking available
  • Car hire
  • Free self parking on site
  • Wheelchair-accessible parking available

Restaurants on site

  • Barefoot Bar
  • La Cascada Restaurant
  • Seahorse bar and grill

Kitchenette

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Refrigerator
  • Toaster

Dining

  • Full breakfast available for a fee: MXN 200 for adults and MXN 120 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Limited room service
  • Snack bar/deli

Bedrooms

  • Bedsheets provided
  • Down comforter
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 42-inch LCD TV with premium cable channels
  • IPod dock
  • TV in common areas

Outdoor areas

  • Balcony/patio
  • Garden
  • Terrace

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Gift shop/newsstand
  • Grocery/convenience store
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Location highlights

  • In an entertainment district
  • In the city centre
  • Near a hospital
  • Near a zoo
  • Near the boardwalk/promenade
  • Near the ocean
  • On the waterfront

Things to do

  • Beach volleyball
  • Gym
  • Kayaking
  • Scuba diving
  • Shopping
  • Snorkelling
  • Boat tours nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Segway rentals/tours nearby
  • Skydiving nearby
  • Surfing/bodyboarding nearby
  • Water skiing nearby
  • Whale watching nearby
  • Windsurfing nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 14 floors
  • 2 buildings
  • 205 units
  • Access via exterior corridors
  • Banquet hall
  • Built in 1983
  • Garden

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 3 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Costa Sur Resort & Spa

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 200 for adults and from MXN 120 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Costa Sur
Costa Sur Puerto Vallarta
Costa Sur Resort
Costa Sur Resort Puerto Vallarta
Sur Resort
Playa Del Sol Costa Sur
Costa Sur Hotel Puerto Vallarta
Costa Sur Resort And Spa

Frequently asked questions

What is the cancellation policy at Costa Sur Resort & Spa?

Costa Sur Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Costa Sur Resort & Spa?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Costa Sur Resort & Spa on 13 Jan 2025 start from NZ$333.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Costa Sur Resort & Spa?

Yep, Costa Sur Resort & Spa has a free self car park.

Are there any beaches close to Costa Sur Resort & Spa?

Yep, Costa Sur Resort & Spa is a short 18-minute walk from Punta Negra Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Costa Sur Resort & Spa?

Yep, there is an onsite spa at Costa Sur Resort & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Costa Sur Resort & Spa have a pool?

Costa Sur Resort & Spa has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Costa Sur Resort & Spa?

Costa Sur Resort & Spa features a private beach, 2 outdoor pools and a full-service spa.

What makes Costa Sur Resort & Spa a romantic place to stay?

Couples spa treatments and beachfront dining, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Costa Sur Resort & Spa.

Does Costa Sur Resort & Spa serve breakfast?

Yeah, full brekkie is served at Costa Sur Resort & Spa.

Is there a free airport shuttle available at Costa Sur Resort & Spa?

No, Costa Sur Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Costa Sur Resort & Spa?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Costa Sur Resort & Spa?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Costa Sur Resort & Spa?

No, pets and service animals are not allowed.

Costa Sur Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 451 out of 1166 reviews" "
Rating 8 - Good. 421 out of 1166 reviews" "
Rating 6 - Okay. 180 out of 1166 reviews" "
Rating 4 - Poor. 72 out of 1166 reviews" "
Rating 2 - Terrible. 42 out of 1166 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ileana p Davalos

Liked: Amenities
I did have a great time at the beach
Stayed 3 nights in Sep 2024

10/10 Excellent

Bradley

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort wont stay anywhere else
Stayed 7 nights in Aug 2024

4/10 Poor

rita

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Had leaking bathroom ceiling , television was not working, broken refrigerator . Not enough electrical outlet in the room.
Stayed 4 nights in Aug 2024

4/10 Poor

Bardo

Travelled with family and small children
Disliked: Amenities
Outdated building, nice beach and good food,
Stayed 5 nights in Jul 2024

10/10 Excellent

Maritza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the hotel , I will come back
Stayed 4 nights in Jul 2024

8/10 Good

Angel

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Rosa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We booked because it looked great on the pictures, very disappointed to find out it’s not as advertised. The property is run down, there was construction happening, a funky smell throughout the building, moldy curtains in our room, a few of the exercise equipment were broken, and is located so far away from everything. The property is advertised as being 6 min away from the malecón which is not true, it’s 20 minutes by car which costs more if you’re taking a taxi or Uber. I will say the ocean view was pretty good but not enough to keep us there. We stayed one night because we didn’t have anywhere else to go, and had to find another accommodation for they rest of our stay, we communicated with Expedia about this but apparently the hotel refused to take any responsibility for the state of the place and offer no refund at all. I wouldn’t recommend it at all.
Stayed 6 nights in Jun 2024

4/10 Poor

David

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

ELOY CONTRERAS

Liked: Cleanliness, amenities, property conditions & facilities
Cool
Stayed 4 nights in Jun 2024

10/10 Excellent

Velma

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2024

8/10 Good

Gabriela, Bonita

Travelled with partner
Liked: Cleanliness, amenities
Beautiful beach front view. Room comfortable with balcony. Restaurants and bar onsite. Elevator. In front of public bus top and close to a store
Stayed 4 nights in Feb 2024

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Nice view Grate mixology
Stayed 1 night in Apr 2024

10/10 Excellent

Eunice

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Muy limpio y muy amables todos los que trabajan ahí
Stayed 4 nights in Apr 2024

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice and clean. Room was very spacious and equipped with a full refrigerator, microwave and 2 burner stove. Small balcony over looking the beautiful beach and ocean. The activity direct was a delight. The housekeeping staff was great. I found all the staff to be nice and friendly but I also felt like they were always in your business. I personally prefer to wheel my own luggage to my room but that was absolutely not allowed at Costa Sur even after I asked them if I could please just handle my own bag. I was told no. I had family staying at a nearby hotel and I needed to deliver some things over to them. I used a suitcase to transport the items. When I asked the bellhop for a cab he would not call me one unless I went back in to the front desk and told them I was leaving. I said WHAT??? Literally 1 of the 3 argued with me and refused to call over a cab to take me until I told the front desk where I was going with luggage. I told them it was absolutely none of their business where I was going and why I had a piece of luggage. We were literally at a 6 minute stand still until the female bellhop walked inside to reception and then reception phoned the bellhop stand and told them to call over a cab for me. For this experience alone I would never ever stay at this hotel again. Later that same day when I returned the younger bellhop wearing a red shirt apologized for what happened earlier. He was not the bellhop that was demanding I get approval in order to leave
Stayed 6 nights in Apr 2024

8/10 Good

Joanne Lynn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The pool was beautiful and the service was friendly.
Stayed 2 nights in Apr 2024

4/10 Poor

Daniel

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Refurbished room was ok and most of the staff was nice. The lobby market was convenient. However, very bad experience. Hotel is old (as evidenced by the tiny 2-person elevators). Old uncomfortable bed. Shower either boiling or freezing. Air conditioner inadequate. Sewer smell. Food was awful and made me instantly sick one day after a few bites. Luckily the restroom was nearby. Tiny pool area with not nearly enough loungers and umbrellas. No sand beach as advertised-rock beach with a few small patches of sand. Not worth the price.
Stayed 15 nights in Mar 2024

6/10 Okay

FAY

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This particular room was in need of upgrading and very noisy. Bed was very comfortable.
Stayed 7 nights in Mar 2024

10/10 Excellent

Nicole

Stayed 10 nights in Mar 2024

2/10 Terrible

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Mar 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, amenities
We really enjoyed the heated pool, and the activities they offered. Food was not great at restaurant and many people complained about being sick. Not sure if that’s a Mexico thing or what. We are plant based eaters so selection was very limited.
Stayed 8 nights in Jan 2024

4/10 Poor

Katie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Didn't realize this was a time share property. The check in process was terrible. We were told we had to go talk to this lady who would give us drink tickets and tell us about the amenities of the hotel. She kept us there for half an hour trying to get us to sign up for a time share breakfast presentation. We told her we had food poisoning (which was true) and couldn't make it and she still made us sit there while she tried to convince us to sign up. The hotel itself was old and run down and not clean and falling apart. The restaurant service was not great. There was consistently bird poop on all of the pool chairs and the staff acted annoyed when you asked them to clean it off. There were ants in the room. The hotel itself is inconveniently located 15 minute drive from town. There was a lot of road noise and I had to sleep with ear plugs. The AC was shotty at best. There was bird poop all over the balcony of our room. The bed didn't have actual sheets, but just the slip cover so the mattress was exposed.
Stayed 5 nights in Mar 2024

8/10 Good

Ann

Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2024

10/10 Excellent

Patti

Liked: Cleanliness, property conditions & facilities
Cleanliness compared to friends room on different floor not equal. Loved the property and vacation!
Stayed 10 nights in Mar 2024

6/10 Okay

Veronica Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort we have no complaints really
Stayed 7 nights in Feb 2024

6/10 Okay

Ignacio

Travelled with family, Travelled with partner
Liked: Cleanliness
Customer service to the room was horrible.
Stayed 2 nights in Mar 2024