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Crown Paradise Golden Puerto Vallarta All Inclusive

4.0 star property
Adults-only beachfront property with outdoor pool

Photo gallery for Crown Paradise Golden Puerto Vallarta All Inclusive

Outdoor pool, free pool cabanas, pool umbrellas
Beach bar
Honeymoon Room, 1 King Bed, Sea View
Poolside bar
Couples treatment room(s), hot tub, hot springs/mineral springs

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Pool
  • Room service
  • Spa
The current price is NZ$466
includes taxes & fees
23 Mar - 24 Mar

Explore the area

Map
Av. de las Garzas, Puerto Vallarta, JAL, 48333
  • Hotel Zone Beach
    ‪2 min walk‬
  • Puerto Mágico
    ‪7 min walk‬
  • Cruise Ship Pier
    ‪7 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪11 min drive‬

Room options

View all photos for Honeymoon Room, 1 King Bed, Sea View

Honeymoon Room, 1 King Bed, Sea View

Honeymoon Room, 1 King Bed, Sea View

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Free minibar, in-room safe, individually furnished, laptop workspace

Deluxe Room, Partial Ocean View

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
  • 35.0 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Crown Plus

Suite Crown Plus

Suite Crown Plus

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
  • 38.6 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Crown

Suite Crown

Suite Crown

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
  • 38.6 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Partial Sea View

Free minibar, in-room safe, individually furnished, laptop workspace

Deluxe Room, 1 King Bed, Partial Sea View

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Oceanfront

Deluxe Room, 1 King Bed, Oceanfront | View from room

Deluxe Room, 1 King Bed, Oceanfront

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Oceanfront

Deluxe Room, Oceanfront

Deluxe Room, Oceanfront

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Renovated in 2015
Blackout curtains
Private bathroom
  • 35.0 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Free minibar, in-room safe, individually furnished, laptop workspace

Deluxe Room, 1 King Bed

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
  • 38.6 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

Aerial view

Barceló Puerto Vallarta - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, (2538)
The price is NZ$1,393
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Barceló Puerto Vallarta - All Inclusive

About the area

Puerto Vallarta

At Crown Paradise Golden Puerto Vallarta All Inclusive, you'll be 0.7 km (0.5 mi) from Cruise Ship Terminal and 0.1 km (0.1 mi) from Bay of Banderas. Highlights at this beachfront property include 4 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering at Acqua di Mare can include massages, facials and body treatments along with access to the hot springs/mineral springs and hot tub. The buffet restaurant, Bellavista, is open for breakfast, lunch and dinner. The property's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site outdoor swimming pool and nightclub. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also free self parking, along with the convenience of car rentals on site. .Places within a 15-minute drive of this 4-property class Hotel Zone property include Malecon and Vallarta Adventures.

What's nearby

  • Hotel Zone Beach - 2 min walk
  • Cruise Ship Terminal - 9 min walk
  • La Isla - 13 min walk
  • Malecon - 5 min drive
  • Playa de los Muertos - 18 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 11 min drive

Restaurants

  • ‪Outback Steakhouse - ‬7 min walk
  • ‪Tacos Candora - ‬1 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Monkey Business Puerto Vallarta - ‬7 min walk
  • ‪Tacos Mario - ‬3 min walk

About this property

Crown Paradise Golden Puerto Vallarta All Inclusive

Adults-only beachfront property with outdoor pool
Some rates at Crown Paradise Golden Puerto Vallarta All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Crown Paradise Golden Puerto Vallarta All Inclusive such as an outdoor pool and an outdoor tennis court.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach property also offers a hot tub and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 4-star Puerto Vallarta property.

  • 216 guestrooms or units
  • 7 levels
  • 3 buildings
  • 4 dining venues
  • 5 bars or lounges
  • Nightclub
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Crown Paradise Golden Puerto Vallarta All Inclusive offers 216 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Each accommodation is individually furnished. 42-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

This Puerto Vallarta property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Acqua di Mare has 7 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily. There are hot springs/mineral springs on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bellavista
  • Los Gallos
  • Paradise
  • Salvador´s

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping
  • Spa tub
  • Tennis lessons
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 7 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot/mineral springs
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Crown Paradise
Crown Paradise All Inclusive
Crown Paradise Golden Puerto Vallarta
Crown Paradise Golden Puerto Vallarta All Inclusive
Paradise Crown
Puerto Vallarta Golden Crown Paradise
Crown Paradise Golden All Inclusive
Crown Paradise Golden
Crown Paradise Golden All Inclusive All-inclusive property
Crown Parase Goln Inclusive i

Frequently asked questions

What is the cancellation policy at Crown Paradise Golden Puerto Vallarta All Inclusive?

Crown Paradise Golden Puerto Vallarta All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crown Paradise Golden Puerto Vallarta All Inclusive?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Crown Paradise Golden Puerto Vallarta All Inclusive on 23 Mar 2025 start from NZ$466.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crown Paradise Golden Puerto Vallarta All Inclusive?

Yep, Crown Paradise Golden Puerto Vallarta All Inclusive has a free self car park.

Are there any beaches close to Crown Paradise Golden Puerto Vallarta All Inclusive?

Yep, Crown Paradise Golden Puerto Vallarta All Inclusive is a short 2-minute walk from Hotel Zone Beach. Fun beach activities include volleyball.

Is there a spa on site at Crown Paradise Golden Puerto Vallarta All Inclusive?

Yep, Acqua di Mare is available for guests. It has a hot tub and hot springs. You'll enjoy heaps of services like facials and body treatments.

Does Crown Paradise Golden Puerto Vallarta All Inclusive have a pool?

Yep, and guests recommend it! Crown Paradise Golden Puerto Vallarta All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Crown Paradise Golden Puerto Vallarta All Inclusive?

Crown Paradise Golden Puerto Vallarta All Inclusive features a full-service spa, a nightclub and an outdoor pool. All guestrooms come with 24-hour room service and free minibar items.

What makes Crown Paradise Golden Puerto Vallarta All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Crown Paradise Golden Puerto Vallarta All Inclusive.

Is Crown Paradise Golden Puerto Vallarta All Inclusive family-friendly?

No, Crown Paradise Golden Puerto Vallarta All Inclusive is an adults-only property.

Is there a free airport shuttle available at Crown Paradise Golden Puerto Vallarta All Inclusive?

No, Crown Paradise Golden Puerto Vallarta All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Crown Paradise Golden Puerto Vallarta All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Crown Paradise Golden Puerto Vallarta All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crown Paradise Golden Puerto Vallarta All Inclusive?

No, pets are not allowed.

Crown Paradise Golden Puerto Vallarta All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 550 out of 1731 reviews
Rating 8 - Good. 467 out of 1731 reviews
Rating 6 - Okay. 349 out of 1731 reviews
Rating 4 - Poor. 188 out of 1731 reviews
Rating 2 - Terrible. 177 out of 1731 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Ocean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I loved that it was adult only. The staff was excellent and the area around was safe and convenient. The food was subpar but still good.
Stayed 6 nights in Nov 2024

4/10 Poor

Rohn

After multiple requests for a telephone in my room I was met with a quiet non response! Speaking to other guests I came to realize that no one had a working phone in their room and none was ever brought to mine. I was concerned for my safety as the marble tub/ shower had no anti slip mat of any kind and I have diabetic neuropathy in my feet and legs. Many other guests had similar concerns. No one in management responded to my request for help in these matters. The staff and grounds of the property are beautiful but the hotel has consistently neglected the rooms repairs and concerns of their guests. I will not be returning to this hotel until safety issues are properly addressed.
Stayed 14 nights in Nov 2024

8/10 Good

Fabiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed for 11 days. Staff is very friendly and helpful. Buffet was great, lots of fresh food and authentic Mexican dishes - not for everyone, but we loved it! Rooftop pool was our favorite hangout, quieter than downstairs pool. Beach was swimmable, but lots of vendors, non-stop asking for your attention, but they were nice too. We got the room we payed for, AC worked the whole time, WiFi works great, too. Only complaint is I bought jewelry from the guy who comes three times a week to the lobby, and it was fake, not real silver, so I lost $45USD there… Will definitely come back!
Stayed 11 nights in Nov 2024

8/10 Good

Forrest

Liked: Cleanliness, staff & service
Stayed 14 nights in Oct 2024

6/10 Okay

Veronica

Travelled with family
Liked: Staff & service
Property could use better maintenance. Bathroom had a constant bad smell from plumbing and exhaust fan didn't work.Mini fridge didn't work even after it was replaced.
Stayed 3 nights in Nov 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

4/10 Poor

Anne

Travelled with group
Disliked: Amenities
Room and grounds were clean. Food was horrible. Luke warm. Buffet and bar staff act like they dont want to be there. Vendors would not leave you alone. Constant noise of Trombone playing, whistle noise and person on PA System at the family pool.
Stayed 10 nights in Nov 2024

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This resort is quite run down and dirty. Our AC didn’t work so we turned up the ceiling fan which then literally fell apart. We were offered another room without a balcony or ocean view, they said it would be for just for one night. That would be three different rooms in three nights. We declined, then we did get a better room that still had issues. The AC didn’t work well, luke warm to cold showers, curtains in shreds. We heard from a few other guests that they had been moved multiple times. The staff are trying their best with what they have. Hopefully in time the resort will receive the upgrades it needs.
Stayed 7 nights in Nov 2024

8/10 Good

dr.Rita

Liked: Staff & service
Staff is extreme kind and welcoming. They make efforts to help you get everything you want. Food is not always good The beach is beautiful and there is big "traffic" : lot of boats, ships. And be aware, you can meet a crocodile
Stayed 4 nights in Nov 2024

6/10 Okay

ieasha

Liked: Cleanliness, staff & service
Disliked: Amenities
I dodnt like that i did not get what i expected due to pictures on the site were of a new area on property and i was put in the old dated area.
Stayed 4 nights in Nov 2024

6/10 Okay

Todd

Travelled with partner
Liked: Amenities
It’s aged a lot in 6 years and really all you can do is burn down and start over. Staff and food were great.
Stayed 7 nights in Nov 2024

6/10 Okay

michael

Liked: Staff & service
Disliked: Property conditions & facilities
definitely not a 4star hotel. People are very nice,friendly. Food was good. Hotel quite run down. Air conditioner not the greatest Taps leaking. A couple had ceiling collapse while in shower. Pool on 7th floor could have been cleaner
Stayed 7 nights in Nov 2024

2/10 Terrible

Luis

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience! We arrive to check in and my rooms were not ready. I booked two rooms and it took them over 2 hour to give us the rooms making check in at 6pm instead of 4pm. The guy checking us in was questioning me if I had paid for the rooms and that he didn't want any surprises. I felt discriminated why would I book something that wasn't paid for. Only white americans were greeted nicely and not questioned about payment. The food was disgusting. I was unable to eat anything there and had to spend more money eating out everyday. The 7 different restaurants they claim you can eat at you can only book for dinner and if you don't book between 6am - 7am the morning of you can not reserve. One of my rooms had dirty sheets, I had to wait another hour for the sheets to get changed. They had no towels in the room and when we asked we did not get towels until the next day. Overall the staff was not kind at all. Everyone answered questions with an attitude. Staff were making fun of people who did not speak spanish calling them mean names etc. Overall it was such a horrible experience. Never again will I book to stay there!! Don't waste your money! Wish there was an option to give 0 stars.
Stayed 4 nights in Nov 2024

2/10 Terrible

Colleen Evelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Oct 2024

6/10 Okay

Jacquelyn

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with amazing infinity pool
Stayed 2 nights in Sep 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
The room exceptional, plenty of lounge chairs by the pool, food was good with a few slow nights but not the norm. Staff was exceptional and made us feel like family. Drinks were plentiful. Overall great time!
Stayed 14 nights in Oct 2024

8/10 Good

Tiffany, Calgary

Travelled with group
Liked: Cleanliness
The air conditioning wasn’t working for two nights so we asked to move rooms. The buffet food is average. Seems like they are short staffed too.
Stayed 5 nights in Nov 2024

4/10 Poor

Maria

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First of all I would like to express my thanks to the wonderful Staff that try their hardest to make our stay comfortable. I have previously stayed at these same hotel many many times, although this last time was very unpleasant. they had to move us several times from rooms because the ac was not working, water leaking from the restroom vent, etc. Food is not the same anymore, no working toaster in the buffet, very limited, panini machine not working, food was cold, there was no gas for breakfast so food was practically cold. No umbrellas on the beach area, not enough chairs one lobby bar, no lobby night entertainment like before. We did hear from most guests their discontent comments about the condition of the hotel. This hotel is in a superb location! Property Owner and Management either need to get changed or really look into reviews from guests.
Stayed 6 nights in Oct 2024

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Oct 2024

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was phenomenal! Daniel made me feel very welcome and i loved the location! The air conditioner in the rooms were hit or miss (i came with a large group and about half of our air conditioners worked well). The amenities were great. I would definitely stay here again!
Stayed 7 nights in Oct 2024

8/10 Good

Bryan

Liked: Staff & service, amenities, property conditions & facilities
Staff are friendly, hotel is clean but is need of an update in areas. Rooftop pool has amazing bartenders and views of the Bay.
Stayed 5 nights in Nov 2024

6/10 Okay

Jason

Stayed 1 night in Oct 2024

6/10 Okay

Kostiantyn

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Nov 2024

2/10 Terrible

Francisco Enrique

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a reservation paid for 4 months ago. On the day of our arrival they gave us a room that was already occupied. We returned to reception and the only thing they said was that there were no rooms available like the one I had reserved and that I would have to wait until the next day in another room with a very good view (view of the roof of the restaurant) the next day I showed up at reception and they finally gave me my room that I had reserved according to partial sea view but it was with a view of the tennis court, I didn't like the room so I decided to go down to the reception to talk to the manager but when I asked he was very rude and rude when answering (he only said there are no rooms and if you want to come back until tomorrow after 3 o'clock) we decided to return to the room and relax in the jacuzzi. ready naked to take a hot shower in the jacuzzi other clients entered the room because it had been assigned and our room keys were deactivated under the reception very upset by what happened and the only thing they said was sorry, the truth is we had a very bad time experience and we will never return to this hotel, it has very poor organization and they do not respect the reservations because we were not the only ones who were relocated to another room I WOULD NOT RECOMMEND THIS HOTEL, I thought I would have the best honeymoon but everything was ruined, I know that when I see the company This review will only say an apology for its inconvenience
Stayed 5 nights in Oct 2024