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Krystal Grand Puerto Vallarta All Inclusive

4.5 star property
Luxury hotel on the beach, with 4 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Grand Puerto Vallarta All Inclusive

4 restaurants, breakfast, lunch served; local and international cuisine
Aerial view
Jr. Suite Hacienda Double
Lobby
2 bars/lounges, beach bar

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available

Explore the area

Map
136 Avenida de las Garzas, Puerto Vallarta, Jal, 48333
  • Cathedral of Our Lady of Guadalupe
    4 min drive
  • Centro Internacional de Convenciones de Puerto Vallarta
    7 min drive
  • Vista Vallarta Club de Golf
    7 min drive
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    17 min drive

Room options

View all photos for Deluxe Resort View Double

Deluxe Resort View Double

Deluxe Resort View Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Suite Hacienda Double

Jr. Suite Hacienda Double

Jr. Suite Hacienda Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Jr. Suite Jacuzzi King

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Jacuzzi King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean view Double

Deluxe Partial Ocean view Double

Deluxe Partial Ocean view Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Jr. Suite Jacuzzi Double

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Jacuzzi Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 50 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Jr. Suite Balcony Double

Jr. Suite Balcony Double

Jr. Suite Balcony Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 50 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Resort View King

Deluxe Resort View King

Deluxe Resort View King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

Deluxe Partial Ocean View King

Deluxe Partial Ocean View King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

Deluxe Ocean View Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Jr. Suite Balcony King

Jr. Suite Balcony King

Jr. Suite Balcony King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Jr. Suite Hacienda King

Free minibar, in-room safe, laptop workspace, blackout curtains

Jr. Suite Hacienda King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Deluxe Ocean View King

Deluxe Ocean View King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Hairdryer
  • 40 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Krystal Grand Nuevo Vallarta – All Inclusive

Pool
Breakfast included
All-inclusive
Spa
3.8 out of 5, Good, (1001)
The price is NZ$724
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Krystal Grand Nuevo Vallarta – All Inclusive

About the area

Puerto Vallarta

A luxury stay in Puerto Vallarta awaits you at Krystal Grand Puerto Vallarta All Inclusive. You'll be 1.8 km (1.1 mi) from Cathedral of Our Lady of Guadalupe and 2.4 km (1.5 mi) from Paradise Adventure Park / Canopy Indio. Highlights at this all-inclusive hotel include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and reflexology. The buffet restaurant, Sea Fire, serves local and international cuisine and is open for breakfast, lunch and dinner. O' West is the hotel's own bar, serving drinks along with lunch. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site indoor swimming pool and free kids' club. Other amenities include a conference centre, a children's swimming pool and a coffee shop/cafe. There's also the convenience of valet parking. .Attractions within a 15-minute drive of this 4.5-property class Puerto Vallarta hotel include Cruise Ship Terminal and Malecon.

What's nearby

  • Cathedral of Our Lady of Guadalupe - 4 min drive - 1.8 km
  • Vista Vallarta Club de Golf - 7 min drive - 3.4 km
  • La Isla - 11 min drive - 8.4 km
  • Cruise Ship Terminal - 11 min drive - 7.8 km
  • Malecon - 14 min drive - 11.5 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 17 min drive

Restaurants

  • ‪La Tienda Grande - ‬5 min drive
  • ‪Taqueria Gay - ‬5 min drive
  • ‪La Calle - ‬3 min drive
  • ‪Cafe Bohemio - ‬4 min drive
  • ‪Aloha Puerto Vallarta - ‬7 min drive

About this property

Krystal Grand Puerto Vallarta All Inclusive

Luxury hotel on the beach, with 4 outdoor swimming pools
Krystal Grand Puerto Vallarta All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Krystal Grand Puerto Vallarta All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. This all-inclusive hotel also offers a complimentary children's club, a children's pool and a garden. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Puerto Vallarta hotel.

  • 451 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • 11141 sq ft of conference space
  • 1035 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Krystal Grand Puerto Vallarta All Inclusive offers 451 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch LED televisions come with premium cable channels.

Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Covered valet parking on site (MXN 55 per night; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Fogo
  • Il Formaggio
  • Le Délice
  • O' West
  • Sea Fire

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Art supplies
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Highchair
  • In-room babysitting
  • Indoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (11,141 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (100 centimetre high)
  • Lever door handles
  • Lift (100 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Chef service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Puerto Vallarta All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: MXN 55 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Altitud Vallarta AIl Inclusive
Krystal Altitude Vallarta AIl Inclusive
Krystal Grand Altitude Pto. Vallarta AI
Krystal Grand Puerto Vallarta All Inclusive Hotel
Krystal Grand Altitude Puerto Vallarta AIl Inclusive
Krystal Grand Puerto Vallarta All Inclusive Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Krystal Grand Puerto Vallarta All Inclusive?

Krystal Grand Puerto Vallarta All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Grand Puerto Vallarta All Inclusive?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Krystal Grand Puerto Vallarta All Inclusive on 26 Nov 2024 start from NZ$422.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Grand Puerto Vallarta All Inclusive?

Yep, Krystal Grand Puerto Vallarta All Inclusive has covered valet parking with in/out privileges for MXN 55 per night.

Are there any beaches close to Krystal Grand Puerto Vallarta All Inclusive?

The closest beach to Krystal Grand Puerto Vallarta All Inclusive is Nuevo Vallarta Beach (8.8 km).

Is there a spa on site at Krystal Grand Puerto Vallarta All Inclusive?

Yep, there is an onsite spa at Krystal Grand Puerto Vallarta All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Krystal Grand Puerto Vallarta All Inclusive have a pool?

Take your pick from 4 outdoor swimming pools, an indoor pool and a kids' pool. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Krystal Grand Puerto Vallarta All Inclusive?

Krystal Grand Puerto Vallarta All Inclusive features 4 outdoor pools, a full-service spa and an indoor pool.

What makes Krystal Grand Puerto Vallarta All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Krystal Grand Puerto Vallarta All Inclusive.

Is Krystal Grand Puerto Vallarta All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs and children's slippers in the guestrooms, it's no surprise that Krystal Grand Puerto Vallarta All Inclusive is a hit with families.

Is there a free airport shuttle available at Krystal Grand Puerto Vallarta All Inclusive?

No, Krystal Grand Puerto Vallarta All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Grand Puerto Vallarta All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Grand Puerto Vallarta All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Krystal Grand Puerto Vallarta All Inclusive?

No, pets and service animals are not allowed.

Krystal Grand Puerto Vallarta All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 103 out of 251 reviews" "
Rating 8 - Good. 65 out of 251 reviews" "
Rating 6 - Okay. 44 out of 251 reviews" "
Rating 4 - Poor. 26 out of 251 reviews" "
Rating 2 - Terrible. 13 out of 251 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was great and the food also. Bathroom shower was slippery. I actually fell the last night. Maybe a mat would help?
Stayed 8 nights in Jul 2024

10/10 Excellent

Angelina Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so supportive, loved staying here 10/10
Stayed 4 nights in Jul 2024

8/10 Good

Johonas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food wasn’t that great. The alcohol is water down
Stayed 2 nights in Jul 2024

2/10 Terrible

Mauricio

Stayed 1 night in Jul 2024

10/10 Excellent

Juventino

Stayed 1 night in Jun 2024

8/10 Good

Tomas

Stayed 3 nights in Jun 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

6/10 Okay

Eduardo Pérez

Food was nasty
Stayed 4 nights in May 2024

8/10 Good

Jimmy, Rockwall

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Staff was excellent, to many birds while dining outside, not enough towels also, missing a watch.
Stayed 4 nights in Jun 2024

6/10 Okay

phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

6/10 Okay

Cindy

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was a bit rundown and dirty. The food quality was average at the buffet. We book dinner at the steak house but they gave us a hard time because we were 15 minutes late.
Stayed 3 nights in Jun 2024

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shampoo & shower gel were cheap
Stayed 4 nights in Jun 2024

10/10 Excellent

Mauro

Stayed 1 night in May 2024

4/10 Poor

Chan

Stayed 2 nights in May 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wey nice I look forward to visit again very soon hopefully you have nice price discounts like this thanks
Stayed 2 nights in May 2024

10/10 Excellent

PATRICIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t care for the food
Stayed 4 nights in Apr 2024

8/10 Good

jake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is good, lots of options for salads, fruits, ect, lacking meat options! The staff in the beach and pool area are fantastic as well the lunch restaurant by the pool was excellent! The only real disappointment was at the adults only area! The staff was snobby/rude, went there for lunch once, we didn't get a drink! Noone even acknowledged us, obviously didn't return to that area! Proble wont return because we prefer renting something on its own and eating at little restaurants intown!
Stayed 5 nights in Apr 2024

8/10 Good

Nancy

Liked: Staff & service, room comfort
Wedding weekend in PVR
We were upgraded to a suite with a pool. The room was wonderful, great location and the pool was fantastic. Overall the room was great, but could definitely use some TLC and updates. The air conditioning in our room was VERY loud. It was near the pool so was loud outside, but that didn't bother us at all. We enjoyed the music and hustle and bustle. The CG pools are filled with families and kids. The 5th floor pool is party central and the Hacienda pool was beautiful and adult only. The food was decent. Similar to a cruise. The drinks were plentiful but until you asked for alcohol in the drink, they were more virgin like. The beach was incredible. Lots of chairs and umbrellas, the water was so clear, and the sand was raked every morning. We would go back knowing that the experience is like a cruise ship on land!
Stayed 5 nights in Apr 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed!
Stayed for 3 nights. Our room was spacious and comfortable. The pools were warm and the food was plentiful and delicious. Staff were amazingly helpful. I will return.
Stayed 3 nights in Apr 2024

6/10 Okay

Jeannette

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Underwhelming stay. Staff were very unfriendly and unwelcoming, they seemed very annoyed by guests. It was unusual compared to other experiences I have had in Mexico. The other guests we spoke to also said they felt unwanted by the staff. The restaurants were challenging to get in for dinner and when we did finally get in the food was not great when we did get in. Wifi did not work during our stay. Our toilet would not flush the last day we were there. I wouldn’t recommend or stay here again.
Stayed 4 nights in Mar 2024

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
Overpriced
The family side of the hotel is in very poor condition. Not well kept at all. Adult side is better but overall the food is not good. All of which makes this resort overpriced. Service could be better overall. First room we had, the sink didnt drain and there was a brown stain on the wall of the toliet room - what could have it been??? They would do well to wipe down the walls every now and then. Hallway was filled with died flies and took them 2 days before they cleaned it. As for language - usually when I go to an AI there is a language barrier but this one was worse than most Ive experienced.
Stayed 3 nights in Mar 2024

8/10 Good

Claudia

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Laura

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay last year so much that we returned this year. Our group had several partial ocean and full ocean view rooms once again. No issues with any of them and mini fridges were adequately stocked. The property is well maintained and clean. Food was very good and plentiful. Lots of options at the buffet with theme dinners throughout the week. The specialty restaurants don’t require reservations anymore and offer three seatings. If you wait in line at one restaurant and can’t get in, however, there’s no option to try another so you can enjoy the buffet instead. The pool was clean and refreshing, but the chair game is in full play (just like everywhere else). Lots of activities offered throughout the day including beach volleyball, pool volleyball, bingo, arts and crafts and pool side games. Lots of fun. The evening entertainment is hit and miss but the Michael Jackson show continues to be entertaining. They also offer karaoke in the lobby but it was a bit much. The staff are terrific. Guillermo and Felix will take good care of you around the pool and beach areas. Daniel at reception was always friendly and helpful. All in all it was another wonderful stay. We’re already making plans to return next year.
Stayed 9 nights in Feb 2024

4/10 Poor

Bartholomew James

Travelled with family
Disliked: Property conditions & facilities
The property was very dated. The restaurants closed and open sporadically. We had items stolen from our room and I ended up with food poisoning the last day I was there for eating a hotdog at the beach bar the staff was good and I have actually not too many complaints about them
Stayed 7 nights in Feb 2024