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Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property
Family-friendly fun on the beach, with 3 outdoor pools

Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Superior Room, 1 King Bed, Beachfront | View from room
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
On the beach, beach umbrellas, beach bar
Couples treatment room(s), sauna, body treatments, aromatherapy

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • 24/7 front desk
The current price is NZ$535
includes taxes & fees
5 May - 6 May

Explore the area

Map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY, 63732
  • El Tigre Golf at Paradise Village
    ‪6 min drive‬
  • Nuevo Vallarta Beach
    ‪6 min drive‬
  • Playa Bucerías
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪19 min drive‬

Room options

View all photos for Junior Double Room, 2 Double Beds, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Double Room, 2 Double Beds, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 2 Double Beds, Balcony, Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Room, 2 Double Beds, Balcony, Pool View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Queen Bed

Standard Queen Bed

Standard Queen Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
Iron/ironing board
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 2 Double Beds, Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Sea View

Highlights

Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 1 King Bed, Pool Access, Ground Floor

Highlights

Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 55 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
Iron/ironing board
  • 34 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Large Single Sofa Bed

View all photos for Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Pool Access, Ground Floor

Highlights

Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Classic With Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Classic With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Superior With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Suite Junior With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Premium With Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Premium With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

About the area

Nuevo Vallarta

An all-inclusive stay in Nuevo Vallarta awaits you at Krystal Grand Nuevo Vallarta – All Inclusive. You'll be within a 5-minute walk of Bay of Banderas and 2.6 km (1.6 mi) from Nuevo Vallarta Beach. Highlights at this beachfront property include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. The restaurant, Hacienda El Mortero, serves Mexican cuisine and is open for dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a conference centre and a children's swimming pool. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Nuevo Vallarta property include Playa Bucerías and Nayar Vidanta Golf.

What's nearby

  • Flamingos Golf Club - 2 min drive - 2.3 km
  • El Tigre Golf at Paradise Village - 6 min drive - 3.8 km
  • Nuevo Vallarta Beach - 6 min drive - 2.6 km
  • Playa Bucerías - 8 min drive - 1.8 km
  • Nayar Vidanta Golf - 8 min drive - 7.6 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 19 min drive

Restaurants

  • ‪Don Rafael - ‬17 min walk
  • ‪La Botana - ‬18 min walk
  • ‪Riu Palace Piano Bar - ‬1 min walk
  • ‪Kulinarium - ‬19 min walk
  • ‪Rodizio - ‬4 min drive

About this property

Krystal Grand Nuevo Vallarta – All Inclusive

Family-friendly fun on the beach, with 3 outdoor pools
Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Krystal Grand Nuevo Vallarta – All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness centre, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

There are 8 meeting rooms available. A terrace, a complimentary children's club, and an arcade/games room are also featured at the family-friendly Krystal Grand Nuevo Vallarta – All Inclusive. Free self parking is available.

This 4-star Nuevo Vallarta property is smoke free.

  • 480 guestrooms or units
  • 4 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and free minibar items. 50-inch LED televisions come with cable channels. Bathrooms include a shower and hairdryers. Additionally, rooms include laptop-compatible safes and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

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  • Breakfast included
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4.2 out of 5, Very good, 2,819 reviews
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda El Mortero
  • Restaurante "O"
  • The Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • Free stocked minibar
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Nuevo Vallarta – All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Frequently asked questions

What is the cancellation policy at Krystal Grand Nuevo Vallarta – All Inclusive?

Krystal Grand Nuevo Vallarta – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Grand Nuevo Vallarta – All Inclusive?

As of 4 Apr 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Nuevo Vallarta – All Inclusive on 5 May 2025 start from NZ$534.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Grand Nuevo Vallarta – All Inclusive?

Yep, Krystal Grand Nuevo Vallarta – All Inclusive has a free self car park.

Are there any beaches close to Krystal Grand Nuevo Vallarta – All Inclusive?

The closest beach to Krystal Grand Nuevo Vallarta – All Inclusive is Playa Bucerías (2.3 km).

Is there a spa on site at Krystal Grand Nuevo Vallarta – All Inclusive?

Yep, there is an onsite spa at Krystal Grand Nuevo Vallarta – All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Krystal Grand Nuevo Vallarta – All Inclusive have a pool?

Yep, and guests recommend it! Krystal Grand Nuevo Vallarta – All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Krystal Grand Nuevo Vallarta – All Inclusive?

Krystal Grand Nuevo Vallarta – All Inclusive features 3 outdoor pools, a full-service spa and 4 restaurants. All guestrooms come with free minibar items and room service.

Is Krystal Grand Nuevo Vallarta – All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs and childcare services in the guestrooms, it's no surprise that Krystal Grand Nuevo Vallarta – All Inclusive is a hit with families.

Does Krystal Grand Nuevo Vallarta – All Inclusive serve breakfast?

Yep, complimentary buffet brekkie is on offer daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Krystal Grand Nuevo Vallarta – All Inclusive?

No, Krystal Grand Nuevo Vallarta – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Grand Nuevo Vallarta – All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Grand Nuevo Vallarta – All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Grand Nuevo Vallarta – All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Krystal Grand Nuevo Vallarta – All Inclusive?

There is a golf course next to Krystal Grand Nuevo Vallarta – All Inclusive.

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 485 out of 1113 reviews
Rating 8 - Good. 306 out of 1113 reviews
Rating 6 - Okay. 170 out of 1113 reviews
Rating 4 - Poor. 81 out of 1113 reviews
Rating 2 - Terrible. 71 out of 1113 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ralitza

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this property!
Stayed 5 nights in Dec 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service. I was surprised that they don’t have a hot tub.🛁
Stayed 5 nights in Dec 2024

10/10 Excellent

Ioan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Dec 2024

6/10 Okay

Justin

Travelled with family
Liked: Staff & service
The staff are great, very helpful and friendly. The room was not great and was not what we were expecting. One of the beds in our room was very hard and the other one was a little softer but overall not very comfortable. The pool was awesome, probably the best part.
Stayed 5 nights in Dec 2024

8/10 Good

Corey

Stayed 4 nights in Dec 2024

6/10 Okay

Del

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Was nice for max 7 days. Alcohol was very poor selection even for black wrist band. High end vodka was Absolute. High end whisky was Black Label. Only one choice of brand of beer (Tecate). Adult pool should be skimmed a couple times a day, turned very dirty with garbage and brown foam. Seating at pool, people were saving chairs very very early am like 4 or 5am and even later the night before. Activities were very average for adults. Bar staff at all bars were not very customer friendly. Minus the one bartender at the lobby bar, young fellow with glasses-very nice. The sky bar bar tender was the absolute worst and extremely rude. Every night we were there he was extremely dismissive and made whatever drink he wanted rather than what was requested. The staff at the pool swim up bar catered to the Mexicans first at all times. Especially, the sports bar. Was hard to watch NFL on one small TV with locals watching soccer on several TV’s at a very loud volume and then took over pool table and Spanish music. The evening activities were usually short and uneventful. The vendors selling stuff on the beach were non-stop. Bucerias was nice and easily accessible. Would not go to Sayulita again. Was there 6 years ago, was beautiful and nice and quiet. Now it’s way too busy and you can barely enjoy the beach. Unfortunate. Food was good for the first week, but there was nothing different and became too much. Felt like the restaurants service got worse every time we returned.
Stayed 14 nights in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place with family
Stayed 4 nights in Dec 2024

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautifully landscaped. I liked having a separate pool for adults. All of the staff was very friendly, professional and competent. We felt welcomed and respected. Poolside service was great. The food was very good, with a great variety, something for everyone. We really loved our oceanfront room. It was spacious and nicely decorated.We watched the sunset from the balcony every night and fell asleep to the sound of the waves. The beach was amazing. We enjoyed several daily beach walks, especially at low tide. We can't wait to come back!
Stayed 14 nights in Dec 2024

8/10 Good

Donald William

Stayed 8 nights in Nov 2024

2/10 Terrible

Augusto Flores

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated, the single one bed room is too small, smells like mildew. Bathroom is outdated and faucets are broken. You need to pay a fee for room service and you need to make reservations at every restaurant. Don’t stay here way better hotels for the amount of money paid to stay there.
Stayed 4 nights in Nov 2024

8/10 Good

Arian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Edward, Ucluelet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is perfect for a getaway. It was our second time at the resort, and we returned because we had such a great time before. The buffet and the restaurants are great. The area is safe, and it’s an easy walk to Bucerías. The beach is a great place to walk and swim. Looking forward to returning next year. A bonus was the special area for Expedia guests which made it easy to make reservations at the restaurants and book tours.
Stayed 7 nights in Dec 2024

10/10 Excellent

Lorraine

Stayed 5 nights in Dec 2024

10/10 Excellent

Cathy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Dec 2024

10/10 Excellent

Rafael

Stayed 3 nights in Aug 2024

10/10 Excellent

Lenka

Stayed 4 nights in Sep 2024

10/10 Excellent

Ilse

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how attentive the staff were to my family!
Stayed 3 nights in Dec 2024

10/10 Excellent

Camelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended! Excellent choice for a vacation, they have excellent staff and great service.
Stayed 4 nights in Dec 2024

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is nice place to stay but is no much to do around the hotel
Stayed 2 nights in Dec 2024

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our oceanfront room was a little dated but very spacious with a wonderful view. The meals at The Grill were excellent, however the mexican and asian restaurants were mediocre . Check-in & check out were very fast and easy.
Stayed 7 nights in Dec 2024

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities
Infinity pool
Stayed 7 nights in Dec 2024

8/10 Good

Burton, LETHBRIDGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach,dining and pools.
Stayed 14 nights in Dec 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Cynthia

Liked: Staff & service
Pros: adult only pool faces the ocean with an infinity ledge, spectacular! The activity co ordinates were great! Thank you to Edgar, Victoria and Damien! The staff at the buffet were friendly and kind. A special thank you to Anny! She always created me with a smile and welcomed me. There were 3 restaurants. I enjoyed the Grill the most! Special Thank you to Samuel and Delia. Lizabeth in the altitude lounge was always helpful! The housekeeping ladies were great! Cleaned everyday and supplied me with everything I needed. My bed was comfy and bottled water was always supplied! Cons: my room was on the 20th floor, the view was nice. This was supposedly an upgrade due to booking with Expedia! My room was at the bottom of the stairs to the Sky bar! It became quit noisey at night especially at 1 am when the bar closed. On several occasions during my stay my room smelt like sewer! Several floor tiles were broken. Would have preferred to be on a lower floor where I could see and hear the ocean! The beach area was always crowded. A lot of the lounge chairs were dirty and stained! I really didn’t enjoy the beach area. The reserving of loungers was ridiculous! People were reserving chairs at 4 am. So when I wanted a lounger at 7:30 am there wasn’t much left. No one was managing how long a lounger could be reserved! Wry frustrating! Overall I will not be returning to this resort!
Stayed 18 nights in Nov 2024

6/10 Okay

Craig Stuart

Liked: Staff & service
The staff were really great rooms were clean.
Stayed 7 nights in Dec 2024