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Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property
Stylish property on the shore with 3 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Luxury Room, 2 Double Beds, Partial Ocean View | View from room
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Junior Room, 2 Double Beds, Balcony, Pool View | View from room
Standard Queen Bed | Bathroom

Reviews

7.6 out of 10

Good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Room service
    Room service
The price is NZ$467
includes taxes & fees
20 Nov - 21 Nov

Explore the area

Map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY, 63732
  • Flamingos Golf Club
    2 min drive
  • Art Walk Bucerias
    5 min drive
  • Playa Bucerias
    8 min drive
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    19 min drive

Room options

View all photos for Junior Double Room, 2 Double Beds, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Double Room, 2 Double Beds, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 2 Double Beds, Balcony, Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Room, 2 Double Beds, Balcony, Pool View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Queen Bed

Standard Queen Bed

Standard Queen Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
Daily housekeeping
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 2 Double Beds, Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Sea View

Highlights

Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 1 King Bed, Pool Access, Ground Floor

Highlights

Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • 55 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
Daily housekeeping
  • 34 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Large Single Sofa Bed

View all photos for Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Pool Access, Ground Floor

Highlights

Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Classic With Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Classic With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Superior With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Suite Junior With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Premium With Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Premium With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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About the area

Nuevo Vallarta

An all-inclusive stay in Nuevo Vallarta awaits you at Krystal Grand Nuevo Vallarta – All Inclusive. You'll be 0.2 km (0.1 mi) from Bay of Banderas and 2.6 km (1.6 mi) from Nuevo Vallarta Beach. Highlights at this beachfront property include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. The restaurant, Hacienda El Mortero, serves Mexican cuisine and is open for dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a conference centre and a children's swimming pool. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Nuevo Vallarta property include Vallarta Adventures and Playa Bucerias.

What's nearby

  • Flamingos Golf Club - 2 min drive
  • El Tigre Golf at Paradise Village - 6 min drive
  • Nuevo Vallarta Beach - 6 min drive
  • Playa Bucerias - 8 min drive
  • Nayar Vidanta Golf - 8 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 19 min drive

Restaurants

  • ‪Don Rafael - ‬17 min walk
  • ‪Riu Palace Piano Bar - ‬1 min walk
  • ‪Kulinarium - ‬19 min walk
  • ‪Samba Vallarta by Emporio Hotel - ‬14 min walk
  • ‪La Botana - ‬18 min walk

About this property

Krystal Grand Nuevo Vallarta – All Inclusive

Stylish property on the shore with 3 outdoor swimming pools
Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Krystal Grand Nuevo Vallarta – All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness centre, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

There are 8 meeting rooms available. A terrace, a complimentary children's club, and an arcade/games room are also featured at the family-friendly Krystal Grand Nuevo Vallarta – All Inclusive. Free self parking is available.

This 4-star Nuevo Vallarta property is smoke free.

  • 480 guestrooms or units
  • 4 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and free minibar items. 50-inch LED televisions come with cable channels. Bathrooms include a shower and hairdryers. Additionally, rooms include laptop-compatible safes and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda El Mortero
  • Restaurante "O"
  • The Grill

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • Free stocked minibar
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Nuevo Vallarta – All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Frequently asked questions

What is the cancellation policy at Krystal Grand Nuevo Vallarta – All Inclusive?

Krystal Grand Nuevo Vallarta – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Grand Nuevo Vallarta – All Inclusive?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Krystal Grand Nuevo Vallarta – All Inclusive on 20 Nov 2024 start from NZ$467.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Grand Nuevo Vallarta – All Inclusive?

Yep, Krystal Grand Nuevo Vallarta – All Inclusive has a free self car park.

Are there any beaches close to Krystal Grand Nuevo Vallarta – All Inclusive?

The closest beach to Krystal Grand Nuevo Vallarta – All Inclusive is Playa Bucerias (4.5 km).

Is there a spa on site at Krystal Grand Nuevo Vallarta – All Inclusive?

Yep, there is an onsite spa at Krystal Grand Nuevo Vallarta – All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Krystal Grand Nuevo Vallarta – All Inclusive have a pool?

Yep, and guests recommend it! Krystal Grand Nuevo Vallarta – All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Krystal Grand Nuevo Vallarta – All Inclusive?

Krystal Grand Nuevo Vallarta – All Inclusive features 3 outdoor pools, a full-service spa and 4 restaurants. All guestrooms come with free minibar items and room service.

Is Krystal Grand Nuevo Vallarta – All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs and childcare services in the guestrooms, it's no surprise that Krystal Grand Nuevo Vallarta – All Inclusive is a hit with families.

Does Krystal Grand Nuevo Vallarta – All Inclusive serve breakfast?

Yep, complimentary buffet brekkie is on offer daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Krystal Grand Nuevo Vallarta – All Inclusive?

No, Krystal Grand Nuevo Vallarta – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Grand Nuevo Vallarta – All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Grand Nuevo Vallarta – All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Grand Nuevo Vallarta – All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Krystal Grand Nuevo Vallarta – All Inclusive?

There is a golf course next to Krystal Grand Nuevo Vallarta – All Inclusive.

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 390 out of 973 reviews" "
Rating 8 - Good. 244 out of 973 reviews" "
Rating 6 - Okay. 165 out of 973 reviews" "
Rating 4 - Poor. 94 out of 973 reviews" "
Rating 2 - Terrible. 80 out of 973 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

sergio, LOS ANGELES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 4 nights in Jul 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and safe place to stay would come back
Stayed 3 nights in Jul 2024

10/10 Excellent

Carlos

Stayed 4 nights in Jul 2024

4/10 Poor

Leticia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The A/C at all the restaurants especially the buffet were not working properly. The hotel looks rundown broken floor tiles in hallways. Dripping water at the buffet from the ceiling. The omelette station outdoors under all the birds. Bird poop on the outdoor chairs at the buffet. The buffet chafers lids not working properly they were falling not staying open or self close. One lid fell in my armas I was serving my self food.i brought to their attention and for the next three days I was there nothing was done about it.
Stayed 4 nights in Jul 2024

4/10 Poor

Juan

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The area was safe was the only good thing but goin to the pool was overwhelming there was never place were to sit by the pool because it was over crowded,or clean towels also at night we didn’t had family place were to enjoy a drink because we had our son will get kicked out the sport bar
Stayed 7 nights in Jul 2024

8/10 Good

Donna

Liked: Staff & service, amenities
The property was small, a bit outdated with limited activities. The staff at the Altitude were excellent! I really enjoyed the exclusiveness of the Altitude lounge! Was able to engage with staff, fix my own alcoholic drink, Expresso and h'orderves at any time of the day. And had access to free room service 24 hrs. I was a solo travel and felt safe at all times!
Stayed 3 nights in May 2024

8/10 Good

LISA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was really good and the service was amazing. The staff were friendly, helpful and attentive. I loved the fact that there was a pool only for adults. There were alot of children but they had their own very large pool.
Stayed 7 nights in Jul 2024

8/10 Good

Ana, oakland

Stayed 2 nights in Jul 2024

2/10 Terrible

Anjia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do your self a favour and don't stay here
Our hotel experience was terrible. The service was below average, the food quality was poor, and I even got food poisoning. The room was dirty, they only cleaned it once and then never again. The overall condition of the hotel was quite dirty. I will never stay there again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Maria, Thornton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

2/10 Terrible

Alberto

Travelled with family
Disliked: Amenities, property conditions & facilities
The food is horrible and raw, burnt etc… Can’t find anywhere to sit around the pool cause you have to get a spot by 6 am even though there’s signs everywhere stating you can’t reserve! Flies all over food in buffet and i mean a lot of FLIES and Bugs coming out of your Food!!!! Never staying here AGAIN even if it’s Free!!
Stayed 9 nights in Jul 2024

6/10 Okay

arturo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice resort but not much entertainment like classes and shows were constantly changed or cancelled . The room services averaged one hour to an hour and a half to deliver food . The food options were okay not that great for the reserved fine dining options .
Stayed 5 nights in Jul 2024

10/10 Excellent

Genesis

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place and location
Stayed 5 nights in Jul 2024

6/10 Okay

Katherine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Infinity pool was beautiful but it was dirty. Room service excellent as were the 3 restaurants. Buffet was ok. Cafe was excellent. Pools all close too early. Not enough entertainment for adults. Room cleaning ok but got no towels, no hair dryer, no toilet paper on a few of the days. Family in older buildings had terrible experience with rooms falling apart - a door fell off hinges, etc.
Stayed 6 nights in Jul 2024

4/10 Poor

Gloria

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
So crowded. People left cups everywhere. Not clean and long lines for the buffet. Staff were kind and attentive. Ended up having an ok dinner with great wait staff but no AC and super hot.
Stayed 1 night in Jul 2024

8/10 Good

Veronica, Santa Maria

Travelled with partner
The staff were professional, helpful, and friendly, especially Fatima and Giovanni from Grill Restaurant. Also, Esther from the Buffet
Stayed 4 nights in Jul 2024

2/10 Terrible

Bojana Ilic

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend. Room service was unfriendly. Limited English spoken. Our room chairs and sofa had stains on them. Shower was broken in our first room. Door of shower wouldn’t close. Buffet didn’t have a lot of options. Overall 2 out of 5 stars at best.
Stayed 7 nights in Jul 2024

8/10 Good

Margaret Elizabeth

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2024

8/10 Good

Anna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, food was good, but drinks were very watered down. For dinner you need “casual clothes.” They don’t allow beachwear. Not even a cute cover. This is at the buffet and restaurant.
Stayed 3 nights in Jul 2024

6/10 Okay

Crystal, Indianapolis

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Jul 2024

4/10 Poor

Steven

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2024

2/10 Terrible

dustin

Travelled with family
Disliked: Amenities, property conditions & facilities
The only option for breakfast was buffet. Most the trays were empty. I never got bacon 3 days in a row because it was just a tray of grease and bacon bits floating around. All 6 days i couldn't get a spot in shade around the pool because other guests would throw their towel or flip flop or hat on a chair and leave for half the day when it clearly shows that is not allowed. I asked for assistance and waited over an hour for the pool concierge to contact me to find a spot. By then we gave up on the pool and reserved another hotel for the evening. Westin puerto vallarta was a 10 out of 10 for the one night there. It was night and day difference between the two hotels. Will never come back to Krystal grand and definitely not recommend it to anyone. Also i forgot to mention mold around the ac vents, and constantly being approached for our free "welcome breakfast and two massages". Openly trying to get you to sis through their timeshare speel.
Stayed 7 nights in Jul 2024

8/10 Good

Roseibeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

LauraMarlene

Stayed 5 nights in Jul 2024