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Marival Emotions Resort & Suites Riviera Nayarit by Mercure

4.0 star property
Family fun on the beach, with 4 outdoor pools, near Nuevo Vallarta Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Marival Emotions Resort & Suites Riviera Nayarit by Mercure

4 outdoor pools, pool loungers
Hallway
Lobby sitting area
Aerial view
Exterior

Reviews

7.8 out of 10

Good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Pool
  • Gym
  • Spa
The price is NZ$664
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
Blvd. Paseo Cocoteros, S/N, Nuevo Vallarta, Nayarit, 63732
  • Nuevo Vallarta Beach
    8 min walk
  • Nuevo Vallarta Rivera Farmer's Market
    3 min drive
  • Paradise Plaza Shopping Center
    3 min drive
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    18 min drive

Room options

View all photos for Suite, 2 Bedrooms, 2 Bathrooms (Ocean Front)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, 2 Bathrooms (Ocean Front)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Hairdryer
  • Sleeps 6
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Grand Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Room, 2 Double Beds, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Grand Room, 2 Double Beds, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Club Room, 2 Double Beds, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Balcony (1 Bedroom. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Double Beds, Balcony (1 Bedroom. Balcony or Terrace)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Club Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony or Terrace)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Balcony (1 Bedroom. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Balcony (1 Bedroom. Balcony or Terrace)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Balcony (Ocean front. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, Balcony (Ocean front. Balcony or Terrace)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Hairdryer
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Balcony (Ocean Front)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 3 Bedrooms, Balcony (Ocean Front)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Ceiling fan
3 bedrooms
  • Ocean view
  • Sleeps 8
  • 3 Queen Beds

Similar properties

Aerial view

Wyndham Alltra Vallarta, All-Inclusive Resort

Pool
Hot tub
All-inclusive
Spa
3.8 out of 5, Good, (831)
The price is NZ$516
for 1 room
includes taxes & fees
8 Jan - 9 Jan
Wyndham Alltra Vallarta, All-Inclusive Resort

About the area

Nuevo Vallarta

A family-friendly stay in Nuevo Vallarta awaits you at Marival Emotions Resort All Inclusive - Future Mercure. Within just a 10-minute stroll, you'll find popular attractions like Bay of Banderas and Nuevo Vallarta Beach. Highlights at this beachfront property include 5 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with facials, body treatments and mani/pedis. The buffet restaurant, Casa Bella, is open for breakfast, lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find beach club on site, and enjoy the on-site nightclub and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a hot tub. There's also the convenience of free valet parking. .Within a 15-minute drive of this 4-property class Nuevo Vallarta property, attractions include Cruise Ship Terminal and Nayar Vidanta Golf.

What's nearby

  • Nuevo Vallarta Beach - 8 min walk
  • Paradise Plaza Shopping Center - 3 min drive
  • Vallarta Adventures - 4 min drive
  • El Tigre Golf Club - 4 min drive
  • Nayar Vidanta Golf - 5 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 18 min drive

Restaurants

  • ‪Mozza Mare - ‬16 min walk
  • ‪Grand Velas Riviera Nayarit - ‬6 min walk
  • ‪Al Fresco Grill - ‬11 min walk
  • ‪Casa Bella - ‬2 min walk
  • ‪La Dolce Vita Nuevo Vallarta - ‬12 min walk

About this property

Marival Emotions Resort & Suites Riviera Nayarit by Mercure

Family fun on the beach, with 4 outdoor pools, near Nuevo Vallarta Beach
Some rates at Marival Emotions Resort All Inclusive - Future Mercure are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Marival Emotions Resort All Inclusive - Future Mercure offers its guests a full-service spa, 4 outdoor swimming pools, a waterslide, and Access to hot tub. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business centre and 2 meeting rooms are available. A children's pool, a nightclub, and a fitness centre are also featured at the family-friendly Marival Emotions Resort All Inclusive - Future Mercure. Self parking and valet parking are free.

This 4-star Nuevo Vallarta property is smoke free.

  • 495 guestrooms or units
  • 5 dining venues
  • 3 bars or lounges
  • Nightclub
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • ATM
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Marival Emotions Resort All Inclusive - Future Mercure offers 495 air-conditioned accommodations with free minibar items and a safe. 32-inch LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is open daily.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Amalfi
  • Casa Bella
  • La Bamba
  • La Paloma
  • La Pergola

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach club
  • Bicycle rentals
  • Books
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Nightclub
  • Parasailing
  • Playground
  • Sailing
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests can access their accommodation through a private entrance

Access methods

Private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Property is also known as

Marival
Marival All Inclusive
Marival Nuevo Vallarta
Marival Nuevo Vallarta All Inclusive
Marival Resort
Marival Resort Nuevo Vallarta
Marival Resort Nuevo Vallarta All Inclusive
Marival Resort Vallarta Inclusive
Marival Vallarta Inclusive
Nuevo Vallarta Marival
Marival Resort All Inclusive
Marival Hotel Nuevo Vallarta
Marival Resort And Suites
Marival Emotion Resort All Inclusive Nuevo Vallarta
Marival Emotion Resort All Inclusive
Marival Emotion All Inclusive Nuevo Vallarta
Marival Emotion All Inclusive
Marival Emotions All Inclusive Nuevo Vallarta
Marival Emotions Resort All Inclusive Nuevo Vallarta
Hotel Marival Emotion Resort & Suites All Inclusive
Marival Emotion Resort & Suites All Inclusive Nuevo Vallarta
Marival Resort Suites Nuevo Vallarta All Inclusive
Marival Emotions Resort All Inclusive
Marival Emotions All Inclusive
Hotel Marival Emotions Resort & Suites All Inclusive
Marival Emotions Resort & Suites All Inclusive Nuevo Vallarta
Marival Emotion Resort Suites All Inclusive
Marival Resort Suites Nuevo Vallarta All Inclusive
Marival Emotions All Inclusive
Marival Emotions Resort Suites All Inclusive
Marival Emotions Resort All Inclusive Future Mercure

Frequently asked questions

What is the cancellation policy at Marival Emotions Resort All Inclusive - Future Mercure?

Marival Emotions Resort All Inclusive - Future Mercure offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Marival Emotions Resort & Suites Riviera Nayarit by Mercure?

As of 25 Dec 2024, prices found for a 1-night stay for 2 adults at Marival Emotions Resort & Suites Riviera Nayarit by Mercure on 5 Jan 2025 start from NZ$664.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Marival Emotions Resort All Inclusive - Future Mercure?

Yep, Marival Emotions Resort All Inclusive - Future Mercure has a free self car park and free valet parking.

Are there any beaches close to Marival Emotions Resort All Inclusive - Future Mercure?

Yep, Marival Emotions Resort All Inclusive - Future Mercure is a short 8-minute walk from Nuevo Vallarta Beach. Fun beach activities include windsurfing, body boarding and parasailing.

Is there a spa on site at Marival Emotions Resort All Inclusive - Future Mercure?

Yep, there is an onsite spa at Marival Emotions Resort All Inclusive - Future Mercure. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Marival Emotions Resort All Inclusive - Future Mercure have a pool?

Yep, and guests recommend it! Marival Emotions Resort All Inclusive - Future Mercure has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Marival Emotions Resort All Inclusive - Future Mercure have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Marival Emotions Resort All Inclusive - Future Mercure?

Marival Emotions Resort All Inclusive - Future Mercure features 4 outdoor pools, a full-service spa and a nightclub.

What makes Marival Emotions Resort All Inclusive - Future Mercure a romantic place to stay?

1 hot tub, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Marival Emotions Resort All Inclusive - Future Mercure.

Is Marival Emotions Resort All Inclusive - Future Mercure family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Marival Emotions Resort All Inclusive - Future Mercure is a hit with families.

Is there a free airport shuttle available at Marival Emotions Resort All Inclusive - Future Mercure?

No, Marival Emotions Resort All Inclusive - Future Mercure does not offer an airport shuttle service.

Is there a bar or restaurant at Marival Emotions Resort All Inclusive - Future Mercure?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Marival Emotions Resort All Inclusive - Future Mercure?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Marival Emotions Resort All Inclusive - Future Mercure?

No, pets are not allowed.

Marival Emotions Resort & Suites Riviera Nayarit by Mercure Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 440 out of 1106 reviews" "
Rating 8 - Good. 329 out of 1106 reviews" "
Rating 6 - Okay. 176 out of 1106 reviews" "
Rating 4 - Poor. 89 out of 1106 reviews" "
Rating 2 - Terrible. 72 out of 1106 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Alma Belem

Liked: Cleanliness, staff & service
Disliked: Amenities
The majority of the restaurants were closed. And the one next to the beach (snacks) that was open last year, this time was exclusively for members only. Or they were asking you to pay a pass of $3,000 pesos ($150 dollars) per person to use these exclusive facilities. Also, the kid’s pool was closed due to renovation and for this reason parents were bringing their kids to the jacuzzi, creating a chaos and security didn’t enforce the “only for adults” or over 18 years policy. So, we had a bad experience every time we wanted to relax on the jacuzzi. I was highly disappointed. And to make matters worse, the check out desk moved to another building without informing the guests causing long lines, and a lot of confusion. The worst vacation ever since I started visiting this hotel 5 years ago.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ulises

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, everything was great no complaints. There were a few little things like certain conditions of the buildings and room but it's literally right by the ocean. Things are going to have a little rust or erode. I saw a few times they had people cleaning up the stairs rails which was cool. The employees seems hard working and sort of understaffed which is unfortunate. Shout out to the bar tenders at the pizza area (I'm terrible with names) they were always nice. Their night is cool but sucks it's only on the weekends. Something that did suck is their introduction of the club is way too long. Totally personal preference and understandable, they do have a lot of American/ Caucasian folks but if they played more Mexican/Latin music that would have been cool. Didn't try any of the restaurants you had to reserve. Food overall was good. I usually found something that I liked. Breakfast was meh for me. Overall, I would come back here
Stayed 7 nights in Aug 2024

8/10 Good

Rymon

Good
Stayed 3 nights in Jul 2024

10/10 Excellent

Yazmin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We come to this resort almost every year. Its great for families with children. Kids pool was the highlight. Food is really good. Its clean and staff are very nice, not everyone speaks english. Only small things to be aware of. Lots of mosquitoes in the club lounge and no elevator for rooms located on the club area.
Stayed 7 nights in Aug 2024

4/10 Poor

Raul Gauna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Jul 2024

10/10 Excellent

juan

Stayed 7 nights in Jul 2024

10/10 Excellent

francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a beautiful and safe area!
Stayed 5 nights in Jul 2024

6/10 Okay

Jocelyne

Travelled with family, Travelled with family and small children
The front desk service is horrible they need more staff the lines are so long and take forever to check in and out. The rooms are very outdated. The food is good, could have more variety for breakfast.
Stayed 5 nights in Jul 2024

4/10 Poor

Edin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

8/10 Good

Emerson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The employees are great especially in the restaurants. They were very attentive and friendly. The food was also really good. The only thing that we didn’t like was the check in/out process and the personnel. At the check in, they pressure you into a time share sales pitch, and then when we needed help with our rooms, they weren’t very kind at all. We booked two rooms, and the rooms they gave us were far from each other. When I asked for closer rooms, as we wanted to be closer to our kids, we were told there were none. After speaking with a couple of attendants, someone was able to make the changes. They had closer rooms all along, we just had to beg for them. All in all, the experience was great. The beach was somewhat limited because of a migration of poisonous stingrays :)! We still had fun watching them.
Stayed 5 nights in Jul 2024

10/10 Excellent

Irelan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options and great amenities!
Stayed 4 nights in Jul 2024

2/10 Terrible

Cecibell

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stairs everywhere. Not toddler friendly. Super packed. Food was nasty. We planed a family/friends trip and when our family got there they didn’t have a room for them. They moved them to a different hotel. They booked a 2 bedroom suite and got moved to a different hotel that only offered them 2 separate room. They have 3 kids. The parents had to sleep separate. We didn’t get to hang out as much with our family because of the hole situation. Horrible!!
Stayed 5 nights in Jul 2024

6/10 Okay

Gabriel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience at the hotel beginning till end
Our stay started by being greeted by a super great bellman Tino, however it all went down hill after that. We were given the wrong room after waiting 6 hours after check in. Once speaking to a front desk manager who could care less if you stayed or not we finally had to go to concierge manager and we’re finally placed in a room. We were planning on a big family trip and had several other rooms coming. Reservations to there specialty restaurants were ridiculous to get and reservation lady who did them was rude. The buffet was less than desirable. If you go to this hotel, expect to eat at the buffet every day because restaurant reservations is not going to happen unless you get up at 8am to make one with the lady that does them and even then you might not get lucky. Though there were several staff who did go above and beyond the front desk check in was not doing anything to make you feel welcomed or relaxed! The room was cleanish but definitely needed updated and the bed was not comfy The only people who made this vacation feel like vacation and cared about the guest were concierge Christina, Enrique, Octavio, Angelica and Israel and a dining staff Dashelle and all the staff in the Italian restaurant.
Stayed 5 nights in Jul 2024

4/10 Poor

julie

Travelled with family
We arrived at the hotel to find tons of people sitting on the curb. I then stood in line at the front desk for over an hour. Two to three people were all that seemed to be working the desk. When it was finally my turn, I was told we would not like the resort-too many kids and overbooked. We were offered the adult-only hotel-35 minutes away. We declined. We were told they were full. Of course, we had received no notification, and the trip was fully paid for. We were finally offered a similar room at the Hard Rock 5 minutes away. We accepted under the condition that they were prepared for us when we arrived and would receive the same room type. Moving hotels was the best thing we did. Although they did not give us the room type we were promised at the new hotel, and I ended up on a roll away bed, the atmosphere upon entering the Hard Rock made us much more comfortable. I would definitely steer clear of Marival due to this mess in the future.
Stayed 4 nights in Jul 2024

6/10 Okay

Brittney D

Travelled with family and small children
Liked: Cleanliness, staff & service
If you have kids and don’t mind mediocre food. This is a good choice. The kids lay area is great and they have a kids pool. Property is beach front but the water is brown from the river. If you want the pretty blue water you will have to go to another area. They open the kids pool at 10 and the bars at 11. All too late if you ask me. They will try to sell you a membership the presentation is with a nice breakfast and we got a free city tour and day at the VIP. But they are deceptive so be careful. Overall my 3 and 4 year old had no complaints. We were together as a family and made memories So if you have young kids and it’s in your budget do it knowing the rooms are basic, beds tiny and the food is mediocre at best. But if you have a couple extra 100 stay alittle nicer do it. I found they served Spanish speakers first and was sometimes blantantly ignored. We will come back to Nuevo Vallarta but not to Marival.
Stayed 4 nights in Jul 2024

6/10 Okay

Gabriel

Stayed 3 nights in Jul 2024

2/10 Terrible

Shachida Imara

Stayed 5 nights in Jul 2024

2/10 Terrible

Wilfredo Valle, Bell Gardens

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to begin, there is no one single thing we liked about this hotel, we've stayed at many differents hotel and this has been the worse, since the moment we tried to check in was a nightmare, they literally spent over 45min during check in trying to get us to go to a breakfast/meeting the next morning to become members or something like that, mind u i'm 6mo pregnant and we have a 3 and 1yr old that were extremely tired from the flight, super hungry and sleepy, we expressed many times we were not interested and just wanted to get our room to finally rest, their whole attitude changed once we kept saying no, they were extremely rude, and literally gave us the worse room, since we declined the offer to get an "upgrade" to a much nicer room if we decide to go to the meeting, after almost an 1hr they finally walked us to our room, which was on the 2nd floor with no elevators, the room had a weird smell, like moldy humid, the bedsheets and covers where yellow and dirty and smell terrible, you could literally hear everything from outside, they were doing construction work and the noise was all day and night, it was so annoying, food was terrible, we all got super sick from the food and took us over 3 days to get better, everything we would go to the pool there was someone by the spa area trying to sell us the membership, there were just so many things wrong with this hotel that i would never end, definitely never coming back and would not recommed to anyone
Stayed 4 nights in Jul 2024

6/10 Okay

John, Elizabeth

Travelled with family
Disliked: Amenities, property conditions & facilities
Great location
Stayed 4 nights in Jul 2024

10/10 Excellent

Hugo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marival gave me all the emotions
The Marival was a great stay! Definitely looking forward to our next stay here . The food was good. The service was excellent! The activities for the kids kept them busy !
Stayed 3 nights in Jul 2024

6/10 Okay

Cinthia

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Right when you check in they try to get you to go to a time share presentation. The food in the reservation restaurants was good. But the reservations were hard to get. The other food options were terrible. I got food poisoning my second day there and missed a whole day of my vacation. We will never book here again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Ankita

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great option for families needing a break
Stayed 5 nights in Jul 2024

10/10 Excellent

Darrell, Daly City

Stayed 3 nights in Jul 2024

10/10 Excellent

rosa

Loved the food and the staff
Stayed 4 nights in Jul 2024