Hotel Riu Vallarta - All Inclusive

3.5 star property
Beachfront property with relaxing spa services
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Vallarta - All Inclusive

On the beach, sun-loungers, beach towels, beach massages
On the beach, sun-loungers, beach towels, beach massages
4 outdoor pools, pool umbrellas
5 bars/lounges, swim-up bar, poolside bar
Aerial view

Reviews

8.4 out of 10

Very good

Popular amenities

  • All-inclusive
  • Pool
  • Restaurant
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Spa
    Spa

Explore the area

Map
Av. de los Cocoteros s/n, Lote LL-Cond-Maestro FI, Nuevo Vallarta, NAY, 63732
  • Nuevo Vallarta Beach
    2 min drive
  • Flamingos Golf Club
    4 min drive
  • Playa Bucerias
    12 min drive
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    24 min drive

Room options

Double Room (M)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
Free bottled water
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (U)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
Free bottled water
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (U)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
Free bottled water
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (E)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
Free bottled water
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (B2C-CAN)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (L)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
Free bottled water
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Connecting Rooms (B2C-CAN)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
2 bedrooms
Blackout curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

Double Room (B2C-CAN)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room (B2C-CAN)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

Junior Suite (B2C-CAN)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Partial Ocean View (B2C-US)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
Free bottled water
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-CAN)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (B2C-US)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

Double Room (B2C-US)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
Free bottled water
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (C)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 34 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (C)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Family Room (U)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
2 bedrooms
Blackout curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 5
  • 1 King Bed, 1 Single Bunk Bed, 2 Double Beds and 1 Double Sofa Bed

Family Room (L)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
Free bottled water
  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

Double Room (C)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (U)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (M)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (C)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room (C)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

Junior Suite, Ocean View (L)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
Free bottled water
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (M)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
Free bottled water
  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (L)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
Free bottled water
  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, 2 Bedrooms (U)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
2 bedrooms
Blackout curtains
Ceiling fan
Eco-friendly toiletries
2 bathrooms
  • 30 sq m
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Double Room, Connecting Rooms (C)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
2 bedrooms
Blackout curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

Junior Suite (M)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
Free bottled water
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Double Room, Partial Sea View (M)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
Free bottled water
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (B2C-US)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
Free bottled water
  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

Suite, Ocean View (U)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Eco-friendly toiletries
Free bottled water
  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, 2 Bedrooms (B2C-US)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
2 bedrooms
Blackout curtains
Ceiling fan
Eco-friendly toiletries
2 bathrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Double Room Standard With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

Similar properties

About the area

Nuevo Vallarta

An all-inclusive stay in Nuevo Vallarta awaits you at Hotel Riu Vallarta - All Inclusive. Within a 10-minute stroll you'll find Bay of Banderas and Nuevo Vallarta Beach within a 30-minute walk. Highlights at this beachfront property include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing visit to Renova Spa can include deep-tissue massages, hot stone massages, aromatherapy and mani/pedis along with access to the sauna. The buffet restaurant, Don Rafael, is open for breakfast, lunch and dinner. La Boheme is the property's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and sauna. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Each morning free buffet breakfast is offered between 7 AM and 10:30 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 3.5-property class Nuevo Vallarta property include Vallarta Adventures and Nayar Vidanta Golf.

What's nearby

  • Nuevo Vallarta Beach - 2 min drive - 1.7 km
  • Vallarta Adventures - 7 min drive - 6.1 km
  • Nayar Vidanta Golf - 8 min drive - 6.7 km
  • Mayan Palace Nuevo Vallarta Golf Course - 8 min drive - 6.7 km
  • Playa Bucerias - 12 min drive - 5.9 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 24 min drive

Restaurants

  • ‪Don Rafael - ‬7 min walk
  • ‪La Botana - ‬7 min walk
  • ‪Riu Palace Piano Bar - ‬14 min walk
  • ‪Kulinarium - ‬8 min walk
  • ‪Mozza Mare - ‬3 min drive

About this property

Hotel Riu Vallarta - All Inclusive

Beachfront property with relaxing spa services
Hotel Riu Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Vallarta - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, spa services, and multilingual staff are also featured at the family-friendly Hotel Riu Vallarta - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Nuevo Vallarta property.

  • 1 building
  • 678 guestrooms or units
  • 10 levels
  • 4 dining venues
  • 5 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Vallarta - All Inclusive offers 678 accommodations with minibars and a safe. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include a shower and complimentary toiletries. This Nuevo Vallarta property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Don Rafael
  • Il Gusto
  • Kulinarium
  • La Boheme
  • Nirvana

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • On the beach
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • No lift

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • Art Deco architecture
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Riu
Riu Vallarta All Inclusive All-inclusive property
Riu Vallarta
Riu Vallarta All Inclusive
Vallarta Riu
Riu Vallarta Hotel Nuevo Vallarta
Riu Vallarta Nuevo
Riu Vallarta All Inclusive
Hotel Riu Vallarta - All Inclusive Nuevo Vallarta
Hotel Riu Vallarta - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Hotel Riu Vallarta - All Inclusive?

Hotel Riu Vallarta - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Vallarta - All Inclusive?

Yep, Hotel Riu Vallarta - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Vallarta - All Inclusive?

The closest beach to Hotel Riu Vallarta - All Inclusive is Nuevo Vallarta Beach (5 km).

Is there a spa on site at Hotel Riu Vallarta - All Inclusive?

Yep, Renova Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and deep-tissue massages.

Does Hotel Riu Vallarta - All Inclusive have a pool?

Yep, and guests recommend it! Hotel Riu Vallarta - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Vallarta - All Inclusive?

Hotel Riu Vallarta - All Inclusive features 4 outdoor pools, a full-service spa and a health club.

What makes Hotel Riu Vallarta - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Riu Vallarta - All Inclusive.

Is Hotel Riu Vallarta - All Inclusive family-friendly?

You bet! With amenities such as a children's pool and free supervised childcare, as well as childcare services in the guestrooms, it's no surprise that Hotel Riu Vallarta - All Inclusive is a hit with families.

Does Hotel Riu Vallarta - All Inclusive serve breakfast?

You bet, complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Vallarta - All Inclusive?

No, Hotel Riu Vallarta - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Vallarta - All Inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Vallarta - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Vallarta - All Inclusive?

No, pets are not allowed.

Hotel Riu Vallarta - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1389 out of 2672 reviews" "
Rating 8 - Good. 704 out of 2672 reviews" "
Rating 6 - Okay. 345 out of 2672 reviews" "
Rating 4 - Poor. 121 out of 2672 reviews" "
Rating 2 - Terrible. 113 out of 2672 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gladys

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved all the different themed nights with meals and activities throughout the hotel.
Stayed 4 nights in Aug 2024

10/10 Excellent

Elvir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its perfect place for vacation
Stayed 6 nights in Aug 2024

8/10 Good

Madeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, friendly staff. the riu white party was great. Food was decent, drinks were good. Swim up bar overlooking the beach was 10/10.
Stayed 5 nights in Aug 2024

2/10 Terrible

brittany

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Would not go back. Staff would find any excuse/find a way to make money off of the guests. Drinks are watered down, very careless staff the first day we arrived a waitress dropped glass cups and cut my sister when we told management they seemed not to care and basically laughed and ignored the situation. 0/10 I dont know how this hotel has 5 stars.
Stayed 5 nights in Aug 2024

6/10 Okay

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Luis, Rio Rico

Liked: Cleanliness, staff & service, property conditions & facilities
Is all you need for a family vacation. I traveled with my wife and 2 babies (4 & 1). All good.
Stayed 4 nights in Aug 2024

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly friendly and energetic. There were tons of activities, and great shows. I really enjoyed this resort and will definitely come back in the future!
Stayed 7 nights in Aug 2024

6/10 Okay

Nelly Maria

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The food was not good and the 24 hour option was even worse in quality and taste. The food was not tasty, very bland and just not good. Not handicap friendly only one ramp available on one side of the hotel. Very disappointed in our stay. Minibar was supposed to be replenished but ours was never replenished at all and were there a whole week. Got beach beds and the server took hours to come back with beverages very disappointing since we paid extra to be in that area!
Stayed 7 nights in Aug 2024

6/10 Okay

Cristina

Liked: Cleanliness
A lot of the staff didn’t speak English. Not accommodating to big groups. Traveled for my birthday - promised a cake and champagne for the room. Never came then acted like the request was never in. Restaurant closed one day so unable to try. Not able to reserve restaurants so must stand in line. Hot throughout the whole resort. A lot of bugs. Definitely kid friendly.
Stayed 4 nights in Aug 2024

10/10 Excellent

henrik

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the ocean. The service was excellent. The resort was very clean. All the restaurants had good variety and delicious food. The night shows and bands were great.
Stayed 7 nights in Aug 2024

6/10 Okay

Julio, Wyoming

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
Overall, very nice. Rooms were spacious and clean. Very difficult to get into the restaurants. We were told multiple times, they had over 1 hour wait. Very frustrating.
Stayed 3 nights in Aug 2024

10/10 Excellent

Fernando Avalos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option
Stayed 7 nights in Aug 2024

10/10 Excellent

Atilano

Travelled with family and small children
Great service and clean facilities. The entertainment and food was very good value and a very enjoyable experience. Only issue was with check in, very very long and with errors and sent me to wrong room then en up charging for a child which we thought was in reservation. Not sure we will return.
Stayed 4 nights in Aug 2024

4/10 Poor

Fadi

Disliked: Staff & service, property conditions & facilities
The hotel is not that bad but the offer from Expedia was so bad and full of lies
Stayed 4 nights in Jul 2024

8/10 Good

Mario

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Claudia Fabiola Medina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Miriam Roxana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is beautiful and swimmable. They have some palm trees for shade but you can always rent an umbrella for about $15 for the day. The adult pool was fun. The food was not my favorite but doable. We had no issues getting into the specialty restaurants and food was decent. The neon party at RIU Jalisco was so much fun.
Stayed 7 nights in Jul 2024

10/10 Excellent

Feuy Carla Fouw

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept and the buffet was better than most RIU I have been too. The restaurants are walk- in and waiting only and no reservations.
Stayed 5 nights in Jul 2024

6/10 Okay

Evguenia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This is our second time in this hotel. They have the best beach access. Food selection is great and restaurant area is very clean. However, I can't recommend it for service. It used to be better. Unless you tip, meaning you have to carry money everywhere, you get no service. You're literally ignored or shown that you're the least priority. Old, disgusting beach towels, that you can't switch up during the day. No service on the beach. A lot of random people in the beach area that it doesn't feel safe anymore. 10 boogie boards for the whole hotel filled with kids...ridiculous.
Stayed 7 nights in Aug 2024

10/10 Excellent

Sarmad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice And friendly
Stayed 4 nights in Jun 2024

6/10 Okay

manijeh

Liked: Staff & service
It was good overall but very busy and way over crowded and the people that attended seemed local
Stayed 4 nights in Aug 2024

8/10 Good

Rubi

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

oleg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and great service. Thank you!
Stayed 5 nights in Aug 2024

10/10 Excellent

Julissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff is very friendly, the activity staff is so friendly,funny and courteous Erick is the best ❤️
Stayed 4 nights in Aug 2024

4/10 Poor

Franchesca

Disliked: Staff & service
Fast food like dining, rude/sarcastic staff, left our luggage on the floor spilling onto a dead dragonfly being eaten by hundreds of ants. Cheaper and humbler hotels had better food, service and dining. Not worth spending so much money for average to below average experience.
Stayed 3 nights in Aug 2024