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Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive

4.5 star property
Elegant adults-only property on the beach
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive

4 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
4 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Preferred club Presidential Suite Ocean View
Restaurant
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Spa
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
The price is NZ$763
includes taxes & fees
1 Dec - 2 Dec

Explore the area

Map
Carretera Cruz de Huanacaxtle, Punta de Mita, NAY, 63762
  • Punta de Mita Sea Pool
    2 min walk
  • Destiladeras Beach
    7 min walk
  • Bay of Banderas
    4 min drive
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    38 min drive

Room options

View all photos for Preferred club Presidential Suite Ocean View

Preferred club Presidential Suite Ocean View

Preferred club Presidential Suite Ocean View

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • 239 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 1 Double Bed

View all photos for Preferred Club Jr Suite Ocean View King

Preferred Club Jr Suite Ocean View King

Preferred Club Jr Suite Ocean View King

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • 48 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ambition Suite Resort View

Preferred Club Ambition Suite Resort View

Preferred Club Ambition Suite Resort View

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • 104 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Bahia Mita Suite Ocean View

Preferred Club Bahia Mita Suite Ocean View

Preferred Club Bahia Mita Suite Ocean View

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • 135 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed OR 1 Double Bed

View all photos for Preferred Club Junior Resort Suite Queen

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Preferred Club Junior Resort Suite Queen

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • 48 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Preferred Club Jr Suite Sun Deck King

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Preferred Club Jr Suite Sun Deck King

Highlights

Deck
Private plunge pool
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Jr Suite Sun Deck Double

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Preferred Club Jr Suite Sun Deck Double

Highlights

Deck
Private plunge pool
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 48 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite Panoramic View Double

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite Panoramic View Double

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Sofa bed - queen
Separate bedroom
Blackout curtains
  • 48 sq m
  • Resort view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite Panoramic View

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite Panoramic View

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Sofa bed - king
Separate bedroom
Blackout curtains
  • 48 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Resort Suite King

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Preferred Club Junior Resort Suite King

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • 48 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Tropical View King

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite Tropical View King

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Sofa bed - king
Separate bedroom
Blackout curtains
  • 48 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Tropical View Double

Junior Suite Tropical View Double

Junior Suite Tropical View Double

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Sofa bed - queen
Separate bedroom
Blackout curtains
  • 48 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Run of the House

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Run of the House

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
Sofa bed
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Hypo-allergenic bedding
Sofa bed - king
Separate bedroom
Blackout curtains
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Children's play area - outdoor
Dreams Bahia Mita Surf & Spa - All Inclusive
Pool
Breakfast included
All-inclusive
Spa
4.1 out of 5, Very good, (623)
The price is NZ$1,174
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Dreams Bahia Mita Surf & Spa - All Inclusive

About the area

Punta de Mita

A luxury stay in Punta de Mita awaits you at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive. Within steps you'll find Punta de Mita Sea Pool and Destiladeras Beach within a 10-minute stroll. Highlights at this all-inclusive property include 10 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include massages along with access to the sauna. With 2 poolside bars and 7 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and pool loungers. Other amenities include free Wi-Fi in public areas, a free manager's reception and a conference centre. Each morning free buffet breakfast is offered between 7:30 AM and 11:30 AM. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 4.5-property class Punta de Mita property include Bay of Banderas and Punta de Mita Beach.

What's nearby

  • Punta de Mita Sea Pool - 2 min walk
  • Destiladeras Beach - 7 min walk
  • Punta de Mita Beach - 7 min drive
  • Punta Mita Golf Club - 11 min drive
  • El Anclote Beach - 12 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 38 min drive

Restaurants

  • ‪Coco Cafe at Secrets/Dreams Bahia Mita - ‬1 min walk
  • ‪Manatees Pool Lounge - ‬1 min walk
  • ‪Bluewater Grill - ‬1 min walk
  • ‪Árbol - ‬11 min drive
  • ‪Seaside Grill Dreams Bahia Mita - ‬12 min walk

About this property

Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive

Elegant adults-only property on the beach
Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. At Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a fitness centre, a rooftop terrace and a garden. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Punta de Mita property.

  • 278 guestrooms or units
  • 10 dining venues
  • 2 bars by the pool
  • 7 bars or lounges
  • 12711 sq ft of conference space
  • 1181 sq. m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive offers 278 air-conditioned accommodations with free minibar items and minibars. 32-inch Smart televisions come with cable channels and pay-per-view films. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has couples treatment room(s). Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:30 AM
  • 10 restaurants
  • 2 poolside bars
  • 7 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • BLUE WATERS
  • BORDEAUX
  • MARKET CAFE
  • MEZES
  • OLIO

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Conference centre (12,711 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number PBG170717A85

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Secrets Bahia Mita Surf Spa
Secrets Bahia Mita Surf Spa All Inclusive
Secrets Bahia Mita Surf Spa All Inclusive Adults Only

Frequently asked questions

What is the cancellation policy at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive on 1 Dec 2024 start from NZ$763.03, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

Yep, Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

Yep, Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive is a short 7-minute walk from Destiladeras Beach. Fun beach activities include yoga, volleyball and surfing.

Is there a spa on site at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

Yep, there is an onsite spa at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive. It has a steam room and a sauna. You'll enjoy services like massages.

Does Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive have a pool?

Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive features 2 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service, free minibar items and espresso makers.

Is Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive family-friendly?

No, Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive is an adults-only property.

Does Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive serve breakfast?

You bet, complimentary buffet breakfast is offered daily from 7:30 AM to 11:30 AM.

Is there a free airport shuttle available at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

No, Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

Relax with a coldie at the 2 poolside bars or 7 lounge bars, and grab a meal at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive's 10 restaurants.

What time are check-in & check-out at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Secrets Bahia Mita Surf & Spa - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 290 out of 461 reviews" "
Rating 8 - Good. 85 out of 461 reviews" "
Rating 6 - Okay. 45 out of 461 reviews" "
Rating 4 - Poor. 21 out of 461 reviews" "
Rating 2 - Terrible. 20 out of 461 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Omar Moises

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property!!! Adults side (secrets) is worth the extra money. 6 night stay for my Bday with the wife was relaxing vibes no party animals getting wasted. Food was great and drink little sweet but ask for extra alcohol to balance them. Will recommend and hopefully we can stay here again soon!!
Stayed 5 nights in Jul 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Mazen

Stayed 5 nights in Jul 2024

10/10 Excellent

Carmen

Stayed 4 nights in Jul 2024

10/10 Excellent

marco antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Criselda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very safe on my stay , Going out and in the property very well handle the check in and out from the stafff of hotel.
Stayed 8 nights in Jul 2024

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2024

8/10 Good

Brittany

Stayed 4 nights in Jul 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is BEAUTIFUL. I spent most of my time outside, and it was always clean, and staff always made sure we weren't short of anything. The food was very very good.
Stayed 4 nights in Jul 2024

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is advertised as Secrets and adult only. What is not publicized is that the same property shares most of the pools with Dreams, which is not adult only. The pools are situated so that children playing in the pools in the morning can be very clearly heard. We are not against families or children having fun, but we like to be festive until late in the evening and arise late in the morning. Our rest was interrupted every morning because of this. Additionally we were offended when they were pitching their time share and they asked if we were officially a couple to my girlfriend who is Spanish. There is a significant age difference between her and me. She later relayed to me that the manner of questioning was insinuating that she was an escort. (We have been a couple for 5 years). I did not know there was a special classification for ‘official couples’ or that maybe we need to obtain a special license for couples. We were like ‘this place is called Secrets, right? Why would they even ask?’ Again, it is a fine resort, great food, and free flowing alcohol, we just felt that the expectation set for ‘adults only’ was falsely represented. We will not return there.
Stayed 4 nights in Jul 2024

10/10 Excellent

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2024

10/10 Excellent

CHRISTINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jul 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Madison

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort, luxury room, beautiful views, excellent service, delicious food, everything was top notch!
Stayed 5 nights in Jun 2024

10/10 Excellent

Carlos, Kingwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and food was fenomenal at all the restaurants
Stayed 6 nights in Jun 2024

2/10 Terrible

Roy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We will not be returning to your Secrets location and will most definitely not be recommending this location to any of our colleagues. We have been to several Secrets locations in past years, most recently Cancun, and I never experienced vomiting and fever, among others, like I did at the Punta Mita location. Please be advised that I was informed that seeing a doctor would be an additional cost by our butler. This is the only reason why I opted to stay in my room and have a liquid diet for the entirety of the next day. Please also be advised that your insinuation that other factors might have been at play for my sickness is laughable. The symptoms I experienced (vomiting, fever, and diarrhea) are textbook definitions of food poisoning. I will contact corporate to address and discuss all of these issues, and to request they conduct a more thorough investigation.
Stayed 6 nights in Jun 2024

10/10 Excellent

Jaime a

Business traveller, Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Jun 2024

8/10 Good

Doroteo Gahol DelaCruz

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2024

10/10 Excellent

Liesl Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Maria

Stayed 4 nights in May 2024

10/10 Excellent

Martha

Stayed 3 nights in May 2024

8/10 Good

Erika R

Liked: Cleanliness, staff & service, room comfort
Nice hotel but needs better quality control
Maintenance needed in room shower and in sinks, as water pressure is low. Minibar’s temperature is very low.
Stayed 4 nights in May 2024

8/10 Good

Jesus Saldivar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly , but I felt they were short handed at the restaurants and the poolside . We had dinner at the Italian restaurant and my wife ordered ice cream for dessert and by the time we received it was all melted . We have stayed in many Secrets before and this is the first time we felt it was not to our expectations , I will say the sushi stand and the Olio restaurant on the 6th floor were very good .
Stayed 4 nights in May 2024

8/10 Good

enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024