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The Westin Resort & Spa Puerto Vallarta

4.0 star property
On private beach with 2 outdoor pools, near Cruise Ship Terminal

Photo gallery for The Westin Resort & Spa Puerto Vallarta

2 outdoor pools, pool umbrellas
Lobby lounge
Minibar, in-room safe, desk, laptop workspace
View from property
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Hot tub
  • Pet-friendly
  • Breakfast available
  • Bar
  • Pool
The current price is NZ$455
includes taxes & fees
9 Apr - 10 Apr

Explore the area

Map
Paseo De La Marina Sur 205, Puerto Vallarta, 48354
  • International Convention Center
    ‪15 min walk‬
  • Cruise Ship Terminal
    ‪5 min drive‬
  • Malecon
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Junior Suite Partial Ocean View King

Minibar, in-room safe, desk, laptop workspace

Junior Suite Partial Ocean View King

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
  • 54 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite, 2 Double Beds, Ocean View

Minibar, in-room safe, desk, laptop workspace

Signature Suite, 2 Double Beds, Ocean View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View Double

Minibar, in-room safe, desk, laptop workspace

Junior Suite Partial Ocean View Double

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
  • 54 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Suite, 1 King Bed, Non Smoking (Ocean View)

Minibar, in-room safe, desk, laptop workspace

Signature Suite, 1 King Bed, Non Smoking (Ocean View)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View, High Floor, King

Minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean View, High Floor, King

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View, High Floor Double

Minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean View, High Floor Double

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

2 outdoor pools, pool umbrellas

Junior Suite Ocean View King

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

2 outdoor pools, pool umbrellas

Junior Suite Ocean View Double

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Wholesome 2-Bedroom Family Suite, Pool View, Kitchenette, 2 King Rooms, 2 Bathtubs, Laundry Room

Wholesome 2-Bedroom Family Suite, Pool View, Kitchenette, 2 King Rooms, 2 Bathtubs, Laundry Room

Wholesome 2-Bedroom Family Suite, Pool View, Kitchenette, 2 King Rooms, 2 Bathtubs, Laundry Room

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 102 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Wholesome Family Studio, Pool View, Kitchenette, King, Laundry Room

Wholesome Family Studio, Pool View, Kitchenette, King, Laundry Room

Wholesome Family Studio, Pool View, Kitchenette, King, Laundry Room

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed, Ocean View

Minibar, in-room safe, desk, laptop workspace

Signature Suite, 1 King Bed, Ocean View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Heavenly Panoramic Suite, Ocean View, High Floor, King

Heavenly Panoramic Suite, Ocean View, High Floor, King

Heavenly Panoramic Suite, Ocean View, High Floor, King

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
  • 68 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Heavenly Penthouse Suite, 1-Bedroom, Bi-Level, Outdoor Plunge Pool, King

Heavenly Penthouse Suite, 1-Bedroom, Bi-Level, Outdoor Plunge Pool, King

Heavenly Penthouse Suite, 1-Bedroom, Bi-Level, Outdoor Plunge Pool, King

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 68 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Heavenly Pool Panoramic Suite, Oceanview, High Floor, Outdoor Plunge Pool, King

Minibar, in-room safe, desk, laptop workspace

Heavenly Pool Panoramic Suite, Oceanview, High Floor, Outdoor Plunge Pool, King

Highlights

Balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Sky Pool Junior Suite, Oceanview, High Floor, Outdoor Plunge Pool, King

Minibar, in-room safe, desk, laptop workspace

Sky Pool Junior Suite, Oceanview, High Floor, Outdoor Plunge Pool, King

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sky Pool Junior Suite, Oceanview, High Floor, Outdoor Plunge Pool, Double

Minibar, in-room safe, desk, laptop workspace

Sky Pool Junior Suite, Oceanview, High Floor, Outdoor Plunge Pool, Double

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, Ocean View, High Floor, Outdoor Plunge Pool, Panoramic Terrace

Presidential Suite, Ocean View, High Floor, Outdoor Plunge Pool, Panoramic Terrace | Living room

Presidential Suite, Ocean View, High Floor, Outdoor Plunge Pool, Panoramic Terrace

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private rooftop hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 270 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

About the area

Puerto Vallarta

A family-friendly stay in Puerto Vallarta awaits you at The Westin Resort & Spa Puerto Vallarta. Within just a 10-minute stroll, you'll find Marina Vallarta Golf Club and El Faro Lighthouse. Highlights at this beachfront resort include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, facials and aromatherapy. The restaurant, El Palmar, serves international cuisine. La Cascada Lobby Lounge is the resort's own lobby lounge. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site gym and kids' club. 16899 square feet (1570 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a hot tub. Buffet breakfast is available daily between 7 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 10-minute drive of this 4-property class Marina Vallarta resort include Cruise Ship Terminal and Malecon.
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • International Convention Center - 15 min walk - 1.3 km
  • Vallarta Casino - 3 min drive - 2.7 km
  • Cruise Ship Terminal - 5 min drive - 3.9 km
  • La Isla - 5 min drive - 4.7 km
  • Malecon - 8 min drive - 8.6 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 10 min drive

Restaurants

  • ‪Restaurant Magallanes - ‬3 min walk
  • ‪La Barra Cerveceria - ‬3 min walk
  • ‪Viña & Salvatore’s Wine Bar - ‬10 min walk
  • ‪La Terrazza Di Roma - ‬9 min walk
  • ‪Los Mariachiles - ‬4 min walk

About this property

The Westin Resort & Spa Puerto Vallarta

On private beach with 2 outdoor pools, near Cruise Ship Terminal
Simply walk outside to smell the salty air and watch the ocean waves from the sandy beach. At The Westin Resort & Spa Puerto Vallarta, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Beaux Arts resort also offers a children's pool, outdoor tennis courts and a hot tub. Free self parking is available.

This 4-star Puerto Vallarta resort is smoke free.

  • 280 guestrooms or units
  • 14 levels
  • 3 buildings
  • 2 dining venues
  • Conference rooms
  • 16899 sq ft of conference space
  • 1570 sq. m of conference space
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
The Westin Resort & Spa Puerto Vallarta offers 280 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. 32-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, spring water baths, bathrobes and complimentary toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Spanish

Similar properties

Property amenity

Marriott Puerto Vallarta Resort & Spa

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 1,006 reviews
The price is NZ$697
includes taxes & fees
1 Apr - 2 Apr
Marriott Puerto Vallarta Resort & Spa

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11:30 AM for a fee: USD 21 for adults and USD 11 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arrecifes
  • El Palmar
  • La Cascada Lobby Lounge

Things to do

  • 2 outdoor pools
  • Basketball
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Volleyball
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16,899 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Handrails in stairways (86 centimetre high)
  • Lever door handles
  • Lift (213 centimetre wide door)
  • Pool hoist on site
  • Raised toilet seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Spring water bathtub
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from 23 January 2025 to 15 March 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 24 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • In-room bottled water
  • Newspaper
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 21 for adults and from USD 11 for children
  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Puerto Vallarta Westin Resort
Westin Puerto Vallarta
Westin Resort Puerto Vallarta
The Westin Resort Spa Puerto Vallarta
The Westin & Puerto Vallarta
The Westin Resort & Spa Puerto Vallarta Resort
The Westin Resort & Spa Puerto Vallarta Puerto Vallarta
The Westin Resort & Spa Puerto Vallarta Resort Puerto Vallarta

Frequently asked questions

What is the cancellation policy at The Westin Resort & Spa Puerto Vallarta?

The Westin Resort & Spa Puerto Vallarta offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Resort & Spa Puerto Vallarta?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at The Westin Resort & Spa Puerto Vallarta on 9 Apr 2025 start from NZ$412.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Resort & Spa Puerto Vallarta?

Yep, The Westin Resort & Spa Puerto Vallarta has a free self car park.

Are there any beaches close to The Westin Resort & Spa Puerto Vallarta?

The closest beach to The Westin Resort & Spa Puerto Vallarta is Nuevo Vallarta Beach (6.1 km).

Is there a spa on site at The Westin Resort & Spa Puerto Vallarta?

Yep, there is an onsite spa at The Westin Resort & Spa Puerto Vallarta. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as beachside massages.

Does The Westin Resort & Spa Puerto Vallarta have a pool?

The Westin Resort & Spa Puerto Vallarta has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Westin Resort & Spa Puerto Vallarta?

The Westin Resort & Spa Puerto Vallarta features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with spring water tubs and 24-hour room service.

What makes The Westin Resort & Spa Puerto Vallarta a romantic place to stay?

1 hot tub and a private beach, as well as spring water baths and private balconies in the guestrooms, help set the scene for a romantic weekend at The Westin Resort & Spa Puerto Vallarta.

Is The Westin Resort & Spa Puerto Vallarta family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that The Westin Resort & Spa Puerto Vallarta is a hit with families.

Are there hot tubs in the rooms at The Westin Resort & Spa Puerto Vallarta?

No, but there are spring water baths in the guestrooms.

Does The Westin Resort & Spa Puerto Vallarta serve breakfast?

Yeah, buffet brekkie is on offer daily between 7 AM and 11:30 AM.

Is there a free airport shuttle available at The Westin Resort & Spa Puerto Vallarta?

No, The Westin Resort & Spa Puerto Vallarta does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Resort & Spa Puerto Vallarta?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone? The property will be renovating its dining venue from January 23 2025 until March 15 2025 (completion date subject to change).

What time are check-in & check-out at The Westin Resort & Spa Puerto Vallarta?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Westin Resort & Spa Puerto Vallarta?

Dogs are welcome at The Westin Resort & Spa Puerto Vallarta, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 15 kg per pet.

Is there a golf course on site at The Westin Resort & Spa Puerto Vallarta?

There isn't one on site, but Marina Vallarta Golf Club is a short 10-minute walk away.

The Westin Resort & Spa Puerto Vallarta Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 577 out of 1007 reviews
Rating 8 - Good. 258 out of 1007 reviews
Rating 6 - Okay. 89 out of 1007 reviews
Rating 4 - Poor. 56 out of 1007 reviews
Rating 2 - Terrible. 27 out of 1007 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Roxana Mercedes

it was alright
Stayed 5 nights in Aug 2024

10/10 Excellent

Emmanuel, San Mateo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel and location, amazing staff and service which is one of the main reason I go back there.
Stayed 7 nights in Sep 2024

10/10 Excellent

Hector

Stayed 3 nights in Aug 2024

8/10 Good

ALEJANDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very nice staff
Stayed 2 nights in Aug 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most comfortable bed I’ve ever slept in! It’s the heavenly bed! The staff is friendly. The pool was amazing!!
Stayed 2 nights in Jul 2024

8/10 Good

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A lot of construction happening right now. Good location overall.
Stayed 5 nights in Aug 2024

8/10 Good

Aileen, Decatur

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was incredible! But they only had 1 restaurant available. The other was being remodeled. Also, one side of the hotel was getting renovated so during the day, my baby struggled taking his naps. You can hear it through the entire hotel. The lighting in the rooms were also terrible. There was minimal privacy between the toilet room, bathroom, and bedroom area. If I was needed to use the restroom, the light was beaming into the room causing my family to be woken up. The rooms also had a stench of an old building. The only thing we liked was the amazing staff, breakfast options, & beach.
Stayed 4 nights in Aug 2024

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was okay but the beach made up for it. The service was amazing. We loved every part of their customer service
Stayed 3 nights in Aug 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Joseph, Spring valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the first time the rooms were remodeled and looks great , the area around this resort is quite and beauttiful .
Stayed 7 nights in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

gonzalo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll kept areas, friendly staff good breakfast buffet.
Stayed 4 nights in Jul 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service
Older property going through renovations. Still very nice.
Stayed 4 nights in Jul 2024

10/10 Excellent

Annabel

Stayed 5 nights in Jun 2024

8/10 Good

Ricardas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2024

10/10 Excellent

Omar Jesus Rizo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok
Stayed 3 nights in Jul 2024

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 4 nights in Jul 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

6/10 Okay

Gerardo

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Me he quedado varias veces con mi familia en el hotel y en esta ocasión lo sentí muy sucio. Es entendible que está en construcción pero hay áreas que no tendrían porque estar sucias como los aparatos del gimnasio , los elevadores , el piso alrededor de la alberca. Creo que lo están descuidando y es una pena porque era muy buena opción.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The room had p
Stayed 7 nights in Jun 2024

8/10 Good

Favian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

8/10 Good

Charmaine

Travelled with group
Liked: Staff & service, amenities
The property was beautiful, but it was very difficult to feel comfortable in the pool with the iquana's, especially when i witnessed one pooping in the pool. Didn't see any iguana's anywhere else, not sure why you have them on your property.
Stayed 5 nights in Jun 2024

10/10 Excellent

Keith, Winston-Salem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool area and the grounds are nicely landscaped with palm trees, giving the property a true resort environment. Private beach with cabanas and a nice view of the bay and the old city area of Puerto Vallarta. Rooms are clean, comfortable, and decently appointed (not brand-brand new but also not dated) and have a balcony area to sit and view the pool and a partial view of the bay (mine was on the 6th floor). Staff was very helpful and always super friendly. There were fewer dining options during the off season, but the main restaurant was nice and has a sufficient variety of menu options if you don't want to leave the resort. My response to any negative reviews is to consider how Karens are going to hate or have unrealistic expectations; this is a nice 4-star hotel. Based on my experience, I would certainly enjoy staying here again.
Stayed 3 nights in Jun 2024

10/10 Excellent

Kim tho Thi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Workers are all so friendly and give good services
Stayed 4 nights in Jun 2024