6/10 Okay
Eric
Travelled with partner
6 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that everything was close due to the size of the facility, the pool was large and relaxing and it was a short hop to dive into the ocean. The ocean view from our balcony allowed us to watch dolphins and whales swimming across the Bay, that was very cool.
The staff were very friendly, however they were uninformed when it came to the discount promotions we were offered. We found ourselves walking back and forth from the restaurants to the front desk trying to get clarification.
The reward for going to the Ownership Presentation was certificates amounting to $150 US dollars, but all pricing at the restaurants was in pesos. The posted exchange rate was a little over 18 pesos/$ which should have made a $50 certificate worth 900 pesos, the waiters were adamant that the certs were worth 800 pesos. We were told we could use them all over the property but that turned out to be limited.
My wife very much enjoyed her spa treatments
Eric
Stayed 3 nights in Dec 2024