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Four Points by Sheraton Hotel & Serviced Apartments, Pune

5.0 star property
Luxury hotel connected to a shopping centre in Viman Nagar with free valet parking
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Four Points by Sheraton Hotel & Serviced Apartments, Pune

Outdoor pool, pool umbrellas
View from property
Lounge
Meeting facility
Executive Room, 1 Single Bed, Non Smoking

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Spa
  • Breakfast available
  • Air conditioning
  • Housekeeping
  • Room service
The price is NZ$163
includes taxes & fees
1 Jan - 2 Jan 2025

Explore the area

Map
5th Mile Stone, Nagar Road, Viman Nagar, Near Airport, Pune, Maharashtra, 411014
  • Phoenix Market City
    11 min walk
  • Aga Khan Palace
    2 min drive
  • Trump Towers
    2 min drive
  • Pune (PNQ-Lohegaon)
    13 min drive

Room options

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 Single Bed, Non Smoking

Executive Room, 1 Single Bed, Non Smoking

Executive Room, 1 Single Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Pillow-top beds, minibar, in-room safe, individually furnished

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Pillow-top bed
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Single Bed, Non Smoking

Deluxe Room, 1 Single Bed, Non Smoking

Deluxe Room, 1 Single Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Pillow-top bed
  • 28 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Studio, 1 King Bed, Non Smoking

Pillow-top beds, minibar, in-room safe, individually furnished

Studio, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
HDTV
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Apartment, 1 Bedroom, Non Smoking

32-inch LCD TV with digital channels, TV, DVD player

Club Apartment, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
  • 51 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Apartment, 1 Bedroom, Non Smoking

Club Apartment, 1 Bedroom, Non Smoking | Living room

Club Apartment, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Apartment, 1 Bedroom, Non Smoking

32-inch LCD TV with digital channels, TV, DVD player

Club Apartment, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

32-inch LCD TV with digital channels, TV, DVD player

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Novotel Pune Viman Nagar Hotel

Pool
Parking included
Free WiFi
Restaurant
4.0 out of 5, Very good, (270)
The price is NZ$167
for 1 room
includes taxes & fees
14 Jan - 15 Jan
Novotel Pune Viman Nagar Hotel

About the area

Pune

Four Points by Sheraton Hotel & Serviced Apartments, Pune places you in the centre of Pune, connected to a shopping centre and within a 30-minute stroll of Phoenix Market City and Aga Khan Palace. Highlights at this luxury hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and Ayurvedic treatments. Enjoy the outdoor swimming pool, 24-hour gym and steam room as well as access to aerobics classes. 12271 square feet (1140 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Added amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Viman Nagar hotel, you'll be 3.3 km (2 mi) from Business Bay and 4.6 km (2.9 mi) from Osho Teerth Gardens.

What's nearby

  • Phoenix Market City - 11 min walk
  • Aga Khan Palace - 2 min drive
  • Trump Towers - 2 min drive
  • Business Bay - 3 min drive
  • World Trade Center - 5 min drive

Getting around

  • Nalstop Station - 11 min drive
  • Pune (PNQ-Lohegaon) - 13 min drive

Restaurants

  • ‪Copper Chimney - ‬7 min walk
  • ‪Shizusan - ‬6 min walk
  • ‪Zeta - ‬11 min walk
  • ‪Cafe Arabia - ‬7 min walk
  • ‪Punjab Grill - ‬9 min walk

About this property

Four Points by Sheraton Hotel & Serviced Apartments, Pune

Luxury hotel connected to a shopping centre in Viman Nagar with free valet parking
Four Points by Sheraton Hotel & Serviced Apartments, Pune offers its guests an outdoor pool, a steam room, and a 24-hour fitness centre. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business centre, a meeting room, and limo/town car service. Event space at this hotel measures 12271 square feet (1140 square metres) and includes a conference centre. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Spa services, a library, and tour/ticket assistance are also featured at the luxury Four Points by Sheraton Hotel & Serviced Apartments, Pune. The hotel can provide concierge services and wedding services. Self parking and valet parking are free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Pune hotel.

  • 1 building
  • 217 guestrooms or units
  • 9 levels
  • 12271 sq ft of conference space
  • 1140 sq. m of conference space
  • Built in 2011
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
Four Points by Sheraton Hotel & Serviced Apartments, Pune offers 217 accommodations with DVD players and minibars. Each accommodation is individually furnished. Beds feature pillowtop mattresses. A pillow menu is available. 32-inch LCD televisions come with premium digital channels and first-run films. Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: INR 700 per person

Things to do

  • 24-hour gym
  • Fitness classes
  • Library
  • Outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • DVD player
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (12,271 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Pool umbrellas

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Portable bathtub seat
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels
  • DVD player
  • First-run films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Renovations and closures

The property will be renovating from 11 October 2024 to 10 February 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Four Points by Sheraton Hotel & Serviced Apartments, Pune

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 1000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 700 per person
  • Airport shuttle fee: INR 600 per vehicle (one way)
  • Rollaway bed fee: INR 1000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Parties and events are allowed on site. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Four Points Sheraton Nagar
Four Points Sheraton Nagar Hotel Pune Road
Four Points Sheraton Pune Nagar Road
Four Points Sheraton Hotel Serviced Apartments Pune
Four Points Sheraton Hotel Serviced Apartments
Four Points Sheraton Serviced Pune
Four Points by Sheraton Hotel & Serviced Apartments, Pune Pune
Four Points by Sheraton Hotel & Serviced Apartments, Pune Hotel

Frequently asked questions

What is the cancellation policy at Four Points by Sheraton Hotel & Serviced Apartments, Pune?

Four Points by Sheraton Hotel & Serviced Apartments, Pune offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Points by Sheraton Hotel & Serviced Apartments, Pune?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Hotel & Serviced Apartments, Pune on 1 Jan 2025 start from NZ$162.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Points by Sheraton Hotel & Serviced Apartments, Pune?

Yep, Four Points by Sheraton Hotel & Serviced Apartments, Pune has a free self car park and free valet parking.

Is there a spa on site at Four Points by Sheraton Hotel & Serviced Apartments, Pune?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Four Points by Sheraton Hotel & Serviced Apartments, Pune have a pool?

Four Points by Sheraton Hotel & Serviced Apartments, Pune has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The property will be renovating the swimming pool from October 11 2024 until February 10 2025 (completion date subject to change).

What makes Four Points by Sheraton Hotel & Serviced Apartments, Pune a romantic place to stay?

24-hour room service, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Four Points by Sheraton Hotel & Serviced Apartments, Pune.

Is Four Points by Sheraton Hotel & Serviced Apartments, Pune family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Four Points by Sheraton Hotel & Serviced Apartments, Pune is a hit with families.

Does Four Points by Sheraton Hotel & Serviced Apartments, Pune serve breakfast?

Yep, buffet brekkie is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Four Points by Sheraton Hotel & Serviced Apartments, Pune?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

What time are check-in & check-out at Four Points by Sheraton Hotel & Serviced Apartments, Pune?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Four Points by Sheraton Hotel & Serviced Apartments, Pune?

No, pets and service animals are not allowed.

Four Points by Sheraton Hotel & Serviced Apartments, Pune Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 94 out of 202 reviews" "
Rating 8 - Good. 67 out of 202 reviews" "
Rating 6 - Okay. 19 out of 202 reviews" "
Rating 4 - Poor. 7 out of 202 reviews" "
Rating 2 - Terrible. 15 out of 202 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Balakumar

Stayed 2 nights in Aug 2024

10/10 Excellent

SUMANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Manoj

Stayed 1 night in Jul 2024

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and comfortable stay
I stayed at Four Points by Sheraton for one night, accommodation and facilities were excellent. Located within walking distance of shopping mall. Reception staff were helpful. I really liked the restaurant, which had wide choice of food selection for breakfast and dinner. I was extremely impressed with restaurant staff who provided really good service. I will certainly use this hotel again.
Stayed 1 night in Mar 2024

6/10 Okay

Harshavardhan

Stayed 1 night in Dec 2023

10/10 Excellent

Savitha

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, clean rooms.
Stayed 2 nights in Dec 2023

8/10 Good

MRS POONAM

Stayed 3 nights in Oct 2023

10/10 Excellent

Aashish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay here! Would defo want to come back again
Stayed 2 nights in Nov 2023

2/10 Terrible

Ashish

Stayed 1 night in Oct 2023

2/10 Terrible

Shiv

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Hiroki

Disliked: Staff & service, property conditions & facilities
Some of the staff are unfriendly.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ravindran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Avdhut

Travelled with family
Liked: Cleanliness, staff & service, amenities
Food quality paid food was excellent but not rate inclusive breakfast
Stayed 3 nights in Mar 2023

2/10 Terrible

Sagar

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Falling apart fast
Stayed in this hotel many times before. It used to be good place but not anymore. Cleanliness and comfort was good. Service and elevator was worst. For elevators, only one was working but without down call button. So you have to ride with people going up even though you’re going down. Service was really terrible. Same issues were repeated many times during 3 nights stay. Plates & silverware provided were inadequate or missing during in-room dining and had to request repeatedly with more than 30 min response time. Manager seemed not concerned. Simple request like keeping freezer pack in freezer instead of refrigerator wasn’t fulfilled, in short staff is illiterate and untrained. In other unacceptable things - Shower gel bottle was refilled with water and so on..
Stayed 3 nights in Nov 2022

10/10 Excellent

Yoav, Parkland

Stayed 1 night in Nov 2022

10/10 Excellent

Nitin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfotable
Stayed 2 nights in Oct 2022

10/10 Excellent

Nitin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent stay
Stayed 1 night in Oct 2022

10/10 Excellent

MOHAMMED RAFI

Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Karan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well-maintained. The airport is close by.
Stayed 1 night in Feb 2022

4/10 Poor

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Pragati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

2/10 Terrible

Abishant

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com review is not correct reflection
It was worst experience of life time, my parents are senior citizens and diabetic. I did booked this hotel expecting prompt service. The service was worst wrt to any 2 star category. Room service was pathetic and they never responded and if responded the order never came ot came very very late..
Stayed 2 nights in Dec 2021

4/10 Poor

Abishant

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel to stay specially senior citizens
Room condition was worst ever my hotel experience, AC never worked in my room for my 2 nights stay. In very first few hours I had to make several calls to get my room livable, few examples - hot water kettle not working and they changed it twice to finally get it work, AC never worked despite multiple maintenance call. I maintenance guy was explaining hotel to be centralized AC so Guests cannot control the temperature. I had 2 rooms booked for 2 night, we order tea as room service.. In one room it came after more than an hour and in second room no one showed up ever. I am surprised to see the ratings on hotel.com and loosing my trust as I am frequent user of hotels.com. While check I made sure I convey my concerns to front desk and they took my number to call me back to get feedbacks and I am not surprised the call never came to me. I am really doubting 5 star category of this hotel.
Stayed 2 nights in Dec 2021

6/10 Okay

Supal

Stayed 1 night in Nov 2021