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Bahia Principe Grand Bavaro - All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Arena Gorda Beach
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Bahia Principe Grand Bavaro - All Inclusive

Aerial view
Aerial view
Aerial view
Lobby
2 outdoor pools, pool umbrellas, pool loungers

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Hot tub
  • All-inclusive
  • Room service
  • Breakfast included
  • Bar

Explore the area

Map
Arena Gorda, Higuey, Punta Cana, La Altagracia, 23000
  • Punta Blanca Golf Course
    ‪8 min walk‬
  • Arena Gorda Beach
    ‪15 min walk‬
  • Splash Water Park
    ‪6 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪33 min drive‬

Room options

View all photos for Suite, 2 Bedrooms

Free minibar, in-room safe, desk, blackout curtains

Suite, 2 Bedrooms

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
LED TV
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Free minibar, in-room safe, desk, blackout curtains

Suite, 2 Bedrooms

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
LED TV
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Room (Superior)

Free minibar, in-room safe, desk, blackout curtains

Junior Room (Superior)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
LED TV
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room (Superior)

Free minibar, in-room safe, desk, blackout curtains

Junior Room (Superior)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
LED TV
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room (Superior)

Free minibar, in-room safe, desk, blackout curtains

Junior Room (Superior)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
LED TV
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room

Junior Room

Junior Room

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
LED TV
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite (Premium)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (Premium)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
LED TV
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (Premium)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
LED TV
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (Premium)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
LED TV
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 2 Bedrooms

Free minibar, in-room safe, desk, blackout curtains

Suite, 2 Bedrooms

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
LED TV
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Premium)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (Premium)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
LED TV
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 2 Bedrooms

Free minibar, in-room safe, desk, blackout curtains

Suite, 2 Bedrooms

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
LED TV
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Punta Cana

Bahia Principe Grand Bavaro - All Inclusive puts you in the heart of Punta Cana, connected to the convention centre and within a 20-minute stroll of Arena Gorda Beach and Punta Blanca Golf Course. Highlights at this beachfront property include 9 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The buffet restaurant, Bugambilla, serves international cuisine and is open for breakfast, lunch and dinner. With 3 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 3 outdoor tennis courts and free water park. Business travelers can take advantage of a meeting room and a business centre. Other amenities include a casino, a nightclub and free Wi-Fi in public areas. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Bávaro property include Cana Bay Golf Club and Cocotal Golf and Country Club.

What's nearby

  • Punta Blanca Golf Course - 8 min walk
  • Arena Gorda Beach - 15 min walk
  • Cana Bay Golf Club - 7 min drive
  • Iberostar Golf Course - 8 min drive
  • Cortecito Beach - 25 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 33 min drive

Restaurants

  • ‪Lobby Bar Fantasia - ‬3 min walk
  • ‪restaurante la isabela - ‬13 min walk
  • ‪Trattoria Grazie - ‬9 min drive
  • ‪Lobby Bar - ‬9 min drive
  • ‪Maiko - ‬2 min walk

About this property

Bahia Principe Grand Bavaro - All Inclusive

Family fun on the beach, with 2 outdoor pools, near Arena Gorda Beach
Some rates at Bahia Principe Grand Bavaro - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Bahia Principe Grand Bavaro - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 swim-up bars and 13 bars/lounges. Public spaces have free WiFi. This beach property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

This 4-star Punta Cana property is smoke free.

  • 744 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 13 bars or lounges
  • Built in 2004
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • No smoking on site
  • Water dispenser
  • 1 conference room
Bahia Principe Grand Bavaro - All Inclusive offers 744 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas and includes dining tables. LED televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 13 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 restaurants
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bugambilla
  • El Meson
  • Il Capriccio
  • Maiko
  • Santa Fe

Things to do

  • 15 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Casino (5,931 square feet of space)
  • Children's pool
  • Ecotours
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gaming table
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Horseback riding/rentals
  • Kayaking
  • Library
  • Mini golf
  • Motor boating
  • Nightclub
  • Optional golf privileges
  • Playground
  • Rowing/canoeing
  • Sauna
  • Scooter/moped rentals
  • Segway rentals/tours
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Dining table
  • Free children's club
  • Free cot
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Treatment room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grand Principe
Grand Bahia Principe Bávaro All Inclusive All-inclusive property
Bahia Principe Bávaro Inclusi
Grand Bahia Principe Bávaro All Inclusive
Bahia Principe Grand Bavaro
Grand Bahia Principe Bávaro All Inclusive
Bahia Principe Grand Bavaro All Inclusive
Bahia Principe Grand Bavaro - All Inclusive Punta Cana

Frequently asked questions

What is the cancellation policy at Bahia Principe Grand Bavaro - All Inclusive?

Bahia Principe Grand Bavaro - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bahia Principe Grand Bavaro - All Inclusive?

Yep, Bahia Principe Grand Bavaro - All Inclusive has a free self car park.

Are there any beaches close to Bahia Principe Grand Bavaro - All Inclusive?

Yep, Bahia Principe Grand Bavaro - All Inclusive is a short 15-minute walk from Arena Gorda Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find motor boats and boat tours.

Is there a spa on site at Bahia Principe Grand Bavaro - All Inclusive?

Yep, there is an onsite spa at Bahia Principe Grand Bavaro - All Inclusive. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as sports massages.

Does Bahia Principe Grand Bavaro - All Inclusive have a pool?

Yep, and guests recommend it! Bahia Principe Grand Bavaro - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Bahia Principe Grand Bavaro - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Bahia Principe Grand Bavaro - All Inclusive?

Bahia Principe Grand Bavaro - All Inclusive features 3 beach bars, 2 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths and free minibar items.

What makes Bahia Principe Grand Bavaro - All Inclusive a romantic place to stay?

1 hot tub, plus Jetted bath in the guestrooms, help set the scene for a romantic weekend at Bahia Principe Grand Bavaro - All Inclusive.

Is Bahia Principe Grand Bavaro - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Bahia Principe Grand Bavaro - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Bahia Principe Grand Bavaro - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Bahia Principe Grand Bavaro - All Inclusive serve breakfast?

You bet, free buffet brekkie is served daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Bahia Principe Grand Bavaro - All Inclusive?

No, Bahia Principe Grand Bavaro - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Bahia Principe Grand Bavaro - All Inclusive?

Relax with a coldie at the 3 beach bars, 3 poolside bars or 13 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Bahia Principe Grand Bavaro - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Grand Bavaro - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Bahia Principe Grand Bavaro - All Inclusive?

There is a golf course next to Bahia Principe Grand Bavaro - All Inclusive.

Bahia Principe Grand Bavaro - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 303 out of 1010 reviews" "
Rating 8 - Good. 225 out of 1010 reviews" "
Rating 6 - Okay. 165 out of 1010 reviews" "
Rating 4 - Poor. 142 out of 1010 reviews" "
Rating 2 - Terrible. 175 out of 1010 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Service. staff is super friendly and very attentive.
Stayed 5 nights in Oct 2024

10/10 Excellent

Egnis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Wayne, Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
El Hotel y facilidades no estan mal, solo que deben de remodelar el area de los Buffet principales, Teatro y el area de Lobby.
Stayed 3 nights in Oct 2024

10/10 Excellent

Antonio

Travelled with family
Liked: Amenities
todo estuvo my buenos el personal del hotel excelente en especial Jaime que trabaja en el front desk fue muy amable personas como el hacen que uno se siente bien recibiendo en el país.
Stayed 5 nights in Oct 2024

6/10 Okay

Nihada

Travelled with family
Disliked: Staff & service
Was ok. Workers ver unprofessional and most of them don’t speak English very rude too. When you get there will update your room they ask you to pay extra money and if you pay cash they take it money no receipt. You can negotiate how much you want to pay for upgrades. Will not go back for sure I been at better resort in DR where ppl are more nicer.
Stayed 4 nights in Sep 2024

6/10 Okay

Zuleika Celeny Castillo, Roxbury crossing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for Bahia grand Bávaro & the only complaint we have is about the room. It didn't look like the picture on expedia. You could tell the room & bed were too old. Bathroom was falling apart with a smell of too much bleach. We complained at the front desk and they upgraded us but we had to pay the differences.. after that the whole vaca was amazing! There are 7 resort on this property& we had access to 3 of them. All people were so nice and attentive towards our needs. Beautiful experience!
Stayed 5 nights in Sep 2024

10/10 Excellent

disney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente el animador Landy y su equipo de trabajo y muy buena la atención
Stayed 5 nights in Sep 2024

2/10 Terrible

Joel

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 7 nights in Sep 2024

10/10 Excellent

myah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it
Stayed 4 nights in Sep 2024

10/10 Excellent

Stevens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous and appealing. I took my kids with me and they were very pleased with all the activities in the resort. Leonardo, the clerck attendant was very professional and he checks us in with such ease and timely manner. The service at the dining room was good ( Ana, Roberto, Jose and Ricardo ) were kind and serve us with a warm smile and great attitude. However, the cleanliness of the dining room wasn’t good cause we got interrupted by a bunch of flies and roaches running in the dining room.
Stayed 6 nights in Sep 2024

8/10 Good

Yarimar

Stayed 7 nights in Aug 2024

6/10 Okay

Kerynette

Liked: Cleanliness, staff & service, property conditions & facilities
Muy poca iluminacion en el cuarto, pocos enchufes para cargar los cell y tablet, la cama estaba muy dura, el cojin de decoracion peor de duro.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was great! Food was great! Trollys were great! Foam parties are amazing! Night life is great! Sports bar and karaoke was amazing! The club in there was awesome!
Stayed 7 nights in Sep 2024

2/10 Terrible

Juliana Alexandra Ramirez

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Krystal

Disliked: Cleanliness, staff & service, property conditions & facilities
My first room smell really bad ……. My 3rd room was pretty cool it was by the pool and beach …. The staff very unprofessional I felt unsafe they gave another family my room key !!! My family just came from the pool and was changing out of the wet clothes the other family came in the room and seen my 9 year old naked!!!!! I went to speak to management no one came to help me so we left the resort !!!!!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Jorge Emmanuel Amezaga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2024

2/10 Terrible

LAURA

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The areas was very nice but the room was horrible the air conditioning was very hot and a lot mosquito in the room the room was not clean the bathroom was horrible and never go back
Stayed 3 nights in Sep 2024

8/10 Good

Marie Mayra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Las facilidades muy bonitas y el personal amables, pero las habitaciones no están en condiciones especialmente los aires acondicionados. Igual los restaurantes tampoco tienen buen aire acondicionado. En la reservación decía que tenía todo incluido, pero al llegar dijeron que solo teníamos tres días de restaurantes. En general estuvo bien, el lugar en bien bonito. Si pueden pagar alguno de los luxury, mejor. Recomendación dialogar con los del front desk porque ellos entienden y resuelven bastante.
Stayed 6 nights in Sep 2024

10/10 Excellent

Jerry Williams

Stayed 3 nights in Aug 2024

6/10 Okay

Leisa

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I think this proper one’s to update their rooms . I could take a proper shower , the shower head was broken , no pillow cases on the pillows etc. I would go back , but I would book with another hotel
Stayed 6 nights in Aug 2024

10/10 Excellent

Ely

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience with my family
Stayed 5 nights in Aug 2024

10/10 Excellent

Yahaira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was awesome. Though we had some difficulties the first day with the room & a female staff at the customer service was rude & insolence. Called numerous times didnt answer and when did would hang the phone. Had to go to the front desk, ask for help; I explained everything that happened to the reception not knowning who I spoke on the phone. The customer service agent came by heard the conversation to which she responded your not the only person in the hotel. I didnt let her disrepect bother my vacation. Problem wasn't resolved, but I enjoyed my week. After that everything was awesome.
Stayed 7 nights in Aug 2024

2/10 Terrible

RIGOBERTO Jorge Reyes

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The property has a poor services with cleanings, a lot of areas was very dirty the rooms and bathroom need attention
Stayed 7 nights in Aug 2024

2/10 Terrible

Alex Manuel, Rochester

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We didn’t know have Wi-Fi on the room Also the dining room we only could book 3 no more like other hotels or resorts reserves more than three Was not a issue for us because we do speak the language of the country right we are not happy with the service at all
Stayed 6 nights in Aug 2024

10/10 Excellent

Juan Alberto Medina

Stayed 4 nights in Aug 2024