Bahia Principe Grand Punta Cana - All Inclusive: Deals & Reviews (Punta Cana, DOM)

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Stylish property on the shore with 5 outdoor swimming pools

Dates

November 2024

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December 2024

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Premium bedding, pillow-top beds, in-room safe, desk

7 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

All-inclusive

Bar

Pool

Breakfast included

Spa

Parking included

Explore the area

Arena Gorda - Macao, Punta Cana, La Altagracia, 23000

Punta Blanca Golf Course
11 min walk
Arena Gorda Beach
15 min walk
Cana Bay Golf Club
8 min drive
Punta Cana (PUJ-Punta Cana Intl.)
42 min drive

Room options

Junior Suite (Premium)

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Pillow-top bed

Blackout curtains

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Premium)

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Pillow-top bed

Blackout curtains

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

2 bedrooms

Premium bedding

Sleeps 7
1 King Bed and 1 Double Sofa Bed

Junior Suite (Premium)

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Pillow-top bed

Blackout curtains

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite Superior

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Pillow-top bed

Blackout curtains

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Premium)

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Pillow-top bed

Blackout curtains

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

2 bedrooms

Premium bedding

Sleeps 7
1 King Bed and 1 Double Sofa Bed

Combined shower/bathtub, jetted bath, rainfall showerhead

Junior Suite (Premium)

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Pillow-top bed

Blackout curtains

41 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Suite, 2 Bedrooms

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Separate bedroom

Premium bedding

43 sq m
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Separate bedroom

Premium bedding

43 sq m
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Separate bedroom

Premium bedding

43 sq m
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Separate bedroom

Premium bedding

43 sq m
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Separate bedroom

Premium bedding

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

2 bedrooms

Premium bedding

Sleeps 7
1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Pillow-top bed

Blackout curtains

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

2 bedrooms

Premium bedding

Sleeps 7
1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Pillow-top bed

Blackout curtains

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite Superior

Highlights

Balcony

Separate sitting area

Air conditioning

Free cots/infant beds

Dining table

LED TV

Separate bedroom

Premium bedding

43 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Room Premium With View

Sleeps 3
1 Double Sofa Bed and 1 King Bed

Suite Junior

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite Junior

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Room Premium With View

Sleeps 3
1 Double Sofa Bed and 1 King Bed

Room Premium With View

Sleeps 1
1 King Bed

Suite Junior

Sleeps 3
1 Double Sofa Bed and 1 King Bed

Suite Junior

Sleeps 3
1 King Bed and 1 Double Sofa Bed

Suite Junior

Sleeps 1
1 King Bed

Room Premium With View

Sleeps 3
1 King Bed and 1 Double Sofa Bed

Suite Junior

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Room Premium With View

Sleeps 2
1 King Bed

Room Premium With View

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite Junior

Sleeps 2
1 King Bed

Room Premium With View

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room Premium With View

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite Junior

Sleeps 3
1 Double Sofa Bed and 1 King Bed

Similar properties

Pool

Hot tub

All-inclusive

Spa

for 1 night

includes taxes & fees

19 Nov - 20 Nov

Pool

Hot tub

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

19 Nov - 20 Nov

About the area

Punta Cana

Bahia Principe Grand Punta Cana - All Inclusive puts you in the heart of Punta Cana, connected to the convention centre and within a 20-minute stroll of Arena Gorda Beach and Punta Blanca Golf Course. Highlights at this all-inclusive property include 7 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to BAHIA SPA can include deep-tissue massages, hot stone massages, hydrotherapy and reflexology along with access to the sauna. The theme restaurant, Mikado, serves Japanese cuisine and is open for dinner. With 3 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free water park and free kids' club. Business travelers can take advantage of a meeting room, conference space, and a business centre. Additionally, you'll find a casino, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4-property class Bávaro property include Cana Bay Golf Club and Iberostar Golf Course.

What's nearby

Punta Blanca Golf Course - 11 min walk
Arena Gorda Beach - 15 min walk
Cana Bay Golf Club - 8 min drive
Iberostar Golf Course - 9 min drive
Cortecito Beach - 37 min drive

Getting around

Punta Cana (PUJ-Punta Cana Intl.) - 42 min drive

Restaurants

‪restaurante la isabela - ‬13 min walk
‪Chill Bar - ‬11 min drive
‪Lobby Bar - ‬10 min drive
‪Lobby Bar Fantasia - ‬5 min walk
‪El Olivo Restaurant - ‬4 min walk

About this property

Bahia Principe Grand Punta Cana - All Inclusive

Stylish property on the shore with 5 outdoor swimming pools

Bahia Principe Grand Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Bahia Principe Grand Punta Cana - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 swim-up bars and 8 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A casino, a children's pool, and a fitness centre are also featured at the family-friendly Bahia Principe Grand Punta Cana - All Inclusive. Self parking is free.

This 4-star Punta Cana property is smoke free.

1428 guestrooms or units

3 levels

7 dining venues

3 bars on the beach

2 bars by the pool

2 swim-up bars

8 bars or lounges

Built in 2004

Buffet breakfast (free)

Casino

Deli

Kid's club (free)

Supervised kids' activities (surcharge)

Childcare (surcharge)

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Charging station for electric cars

Business facilities

Conference space

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Library

Terrace

Garden

BBQ grill(s)

Gift shop

Beauty salon

Newspapers in lobby (free)

On-site shopping

Bellhop

No smoking on site

Water dispenser

Bahia Principe Grand Punta Cana - All Inclusive offers 1428 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate sitting areas and includes dining tables. Pillowtop beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, BAHIA SPA. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Return airport shuttle (surcharge)
Free self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
2 poolside bars
2 swim-up bars
3 beach bars
7 restaurants
8 bars/lounges
Snack bar/deli

Restaurants on site

Bouganville
Garden Grill
Il Capriccio
Mikado
Orquidea

Family friendly

5 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Dining table
Free children's club
Free cot
Free water park access
Laundry facilities
Mini golf
Playground
Snack bar/deli
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Business centre
Conference space
Meeting room

Outdoors

Barbecue grill
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body scrubs
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk

3 floors
Banquet hall
Built in 2004
Eco-friendly cleaning products used
Living plant wall
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Free cot
Pillowtop mattress
Premium bedding

Bathroom

Free toiletries
Hair dryer
Jetted bathtub
Private bathroom
Rainfall showerhead
Shower
Shower/bathtub combination
Towels provided

Entertainment

LED TV with satellite channels

Food and drink

Coffee/tea maker
Dining table
Free bottled water
Restaurant dining guides

Air conditioning
Ceiling fan
Desk
Desk chair
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 1 May 2024 to 19 November 2024 (completion date subject to change). The following areas are affected:

Selected guestrooms

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

Pool access available from 9:00 AM to 6:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Property is also known as

All Inclusive Bahia

All Inclusive Bahia Principe

Bahia All Inclusive

Bahia Principe All Inclusive

Grand Bahia Principe All Inclusive

Grand Bahia Principe Punta Cana

Grand Bahia Principe Punta Cana All Inclusive

Punta Cana Grand Bahia

Bahia Principe Grand Punta Cana

Grand Bahia Principe Punta Cana All Inclusive

Bahia Principe Grand Punta Cana All Inclusive

Bahia Principe Grand Punta Cana - All Inclusive Punta Cana

Frequently asked questions

What is the cancellation policy at Bahia Principe Grand Punta Cana - All Inclusive?

Bahia Principe Grand Punta Cana - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bahia Principe Grand Punta Cana - All Inclusive?

Yep, Bahia Principe Grand Punta Cana - All Inclusive has a free self car park.

Are there any beaches close to Bahia Principe Grand Punta Cana - All Inclusive?

Yep, Bahia Principe Grand Punta Cana - All Inclusive is a short 15-minute walk from Arena Gorda Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Bahia Principe Grand Punta Cana - All Inclusive?

Yep, BAHIA SPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as sports massages.

Does Bahia Principe Grand Punta Cana - All Inclusive have a pool?

Bahia Principe Grand Punta Cana - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 9:00 AM to 6:00 PM.

Does Bahia Principe Grand Punta Cana - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Bahia Principe Grand Punta Cana - All Inclusive?

Bahia Principe Grand Punta Cana - All Inclusive features 3 beach bars, 5 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, pillowtop beds and premium bedding.

What makes Bahia Principe Grand Punta Cana - All Inclusive a romantic place to stay?

A hot tub, plus Jetted bath in the guestrooms, help set the scene for a romantic weekend at Bahia Principe Grand Punta Cana - All Inclusive.

Is Bahia Principe Grand Punta Cana - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Bahia Principe Grand Punta Cana - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Bahia Principe Grand Punta Cana - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Bahia Principe Grand Punta Cana - All Inclusive serve breakfast?

Sure does, complimentary buffet brekkie is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Bahia Principe Grand Punta Cana - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Bahia Principe Grand Punta Cana - All Inclusive?

Relax with a coldie at the 3 beach bars, 2 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Bahia Principe Grand Punta Cana - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Grand Punta Cana - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Bahia Principe Grand Punta Cana - All Inclusive?

There is a golf course next to Bahia Principe Grand Punta Cana - All Inclusive.

Bahia Principe Grand Punta Cana - All Inclusive Reviews

7.0

Good

7.4/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

8/10 Good

Carlos

Travelled with family and small children

3 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second time here. Greatly facilities. Food is good

Stayed 8 nights in Jul 2024

8/10 Good

Bo

Travelled with family

2 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

You can only make dinner reservations for half the time you’re there. For example, a 4 night/5 day stay can only get you 2 dinner reservations. On the bright side, there are a couple of buffet options at the main lobby as well as by the beach. The staff are incredible, friendly, and nice! We had room service daily and the housekeeping staff always did a great job!

Stayed 5 nights in Jul 2024

10/10 Excellent

Sean Andre

1 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jul 2024

4/10 Poor

Jean

Travelled with family, Travelled with family and small children, Travelled with group

1 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

No ac- horrible WIFI- Limited dinner reservations even though there is 7 different Restaurants. So much seaweed at the beach. dirty pool water. The buffet smells- hotel room service not good.

Stayed 7 nights in Jul 2024

8/10 Good

EDISON

Travelled with family

30 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very comfortable

Stayed 7 nights in Jul 2024

6/10 Okay

Christopher Ralph

Travelled with family, Travelled with family and small children, Travelled with group

29 Jul 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

We stayed at Bahia Punta Cana. The pools were the only part of the hotel we liked! The water park that we were able to use was broken everywhere just blocked off by pool furniture and tons of missing tiles and murky water. The AC was basically a fan and the room ceiling leaked. The buffet was very regular and the buffet room had a strange odor. Forget the beach. Although its not the property's fault, there was tons of seaweed that was not cleaned up(like some areas we walked past) and the whole place was just mosquito infested. The alcohol was basic house liquor. No real tequila or any liquor unless you paid more. On the reservation it said we had access to the other properties but that was a lie. We only had access to Bavaro and another one by the water park I mentioned that were just as bad. Do yourself and your family the favor and spend more to upgrade to Fantasia or Esmeralda. Or just a different resort all together. Bahia Punta Cana is not the place.

Stayed 7 nights in Jul 2024

6/10 Okay

Elvia

Travelled with partner

28 Jul 2024

Liked: Staff & service

I like that the property is very safe. They do not allow outsiders. It is very family friend. I like the variety of food offered at the Orquidea's buffet. It had the options to get something prepared right there. The massages at the spa are very good. The prices are about the same as in the New York area but sometimes they offer discounts. We had a junior suite at the Grand Section (or Punta Cana as they also called it). A jet in the bathtub was broken. Dirt came out when the bathtub was filled out with water. The Orquidea's buffet had always flies most it of all by the fruits and in some seatings areas. There were a lot of mosquitoes by the lobby area. Fans in the lobby area were turned on for a couple hours during the day. The lobby gets very hot and humid to hang out, it needs to be cooled. The same problem with the theather. The II Rodizio restaurant is not worth it, the meats were dried and hard to choose. The cut of the skirt steak were too thin that were too dried and hard, etc. The filet mignon was overcooked, dried and hard to chew. I would not recommend the sushi rolls at the restaurant. The rolls are too much rice and the fillings are not tasty at all. Go for the Tepanyaki instead. The shows need more improvement. From the 8 nights that we were there only 4 nights the shows were acceptable.The resort is about 30 minutes from the airport. You cannot trust the Uber prices there.It will come up around $10 US approx but when you get to the driver it will be more

Stayed 8 nights in Jul 2024

8/10 Good

Jeniffer

28 Jul 2024

Liked: Staff & service

Hotel rooms needs better ac

Stayed 6 nights in Jul 2024

2/10 Terrible

Esleidy

24 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Ruined our family vacation for choosing this resort! Terrible experience. Keep your distance! No AC, refrigerator not working, staff is unprofessional, not welcoming whatsoever. Food is terrible. We left prior to the end of the stay. Avoid this from happening to you!

Stayed 4 nights in Jul 2024

2/10 Terrible

Lourdes

24 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

No hospitality, staff is rude and disrespectful. Mosquitoes everywhere. Super boring. Overall, terrible experience. Had to leave the hotel before the end of my stay, as it was better to be anywhere but in there. Do not waste your money, is a scam!

Stayed 4 nights in Jul 2024

2/10 Terrible

Lourdes

24 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

This is by far the worst resort I have ever been to! Stay away from it! If you do not wish to ruin your vacations! Book anywhere else and I can promise you, it will be better than this. You can find something better at same or lower price. I booked this hotel for a family trip, 20 people. We were scheduled to stay 4 nights and decided to leave during the 3rd day. Staff is rude and disrespectful; racist and incompetent. Staff will laugh in your face and ask you to report them to management; showing the culture of the resort. In order to go around within the resort you need to be transported by a bus; drivers will frequently not take you and claim is not their route. Staff makes no efforts to accommodate. There is no entertainment. You will be bored. The food is terrible, every day is the same; reheated, no variety and lack of flavor. The AC does not work at the buffet area. You will be sweaty and hungry at the same time. The bedrooms AC do not work. In my room,the bedroom roof had water leaking. Front desk will only tell you they have no more rooms to transfer you; and there’s nothing they could do. They make no efforts to mediate your issues, they do not care about you! We picked this resort because of the water park access for this kids; at least half of the slides were out of service. Not worthy. I travel at least three times a year and stay in a resort each time. This has been the worst experience ever; and the saddest sentiment we have ever experienced

Stayed 4 nights in Jul 2024

10/10 Excellent

bernardo, miami

20 Jul 2024

Liked: Staff & service, property conditions & facilities

Excellent hotel Clean ,excellent food ,nice staff ,rooms are also good

Stayed 6 nights in Jul 2024

8/10 Good

Jose

Travelled with family and small children

20 Jul 2024

Liked: Staff & service, amenities

Room needs remodeling and be cleaned a little better, tub hand mold around.

Stayed 7 nights in Jul 2024

6/10 Okay

Farrah

Travelled with family

20 Jul 2024

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

The staff was mostly nice and the restaurants are good, but it is miserably HOT in the rooms. The coolest the room got during our July stay was 75 with the ceiling fan and AC running. One room we rented did not have a functioning ceiling fan and it was 79 in there. We reported it for 4 days and no one ever came to fix it. The buffets were mediocre at best. The swim up bars were great, though and our room was always clean.

Stayed 7 nights in Jul 2024

2/10 Terrible

Carlos Javier

Travelled with family

17 Jul 2024

Disliked: Staff & service, amenities, property conditions & facilities

Me and my family had a horrible experience with Air Conditioning which resulted in changing our room to another just so that the WiFi did not work and got locked out of the room 2 times in one night. My kids at night love using their iPads and could not use them and the night we got locked out were bitten so many times by mosquitos. The main buffet smelled like sewage and the staff seemed annoyed that we were there. I submitted many of my complaints and gave them to Guest Services. I was hoping to get a call from Management to discuss my frustration throughout my stay but they did not seem to care. I contacted front desk more times than I can count. I will never stay nor recommend this place to anyone.

Stayed 7 nights in Jul 2024

2/10 Terrible

Amy

17 Jul 2024

Disliked: Staff & service, property conditions & facilities

Stayed 7 nights in Jul 2024

2/10 Terrible

DARSHAK V

Travelled with family

14 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

When we first went, the room was not ready, they said come back after half an hour, half an hour passed went to front desk they said 20 min, again the room was not ready, went back after 20 min, room was not ready, check in time 3:00 pm passed, room was not ready, finally the room was ready around 4:00 pm, the fridge in the room was not working properly, the drink not getting cold in the fridge, poor room services, asked for cold water and beer they said 20 min, one hour passed, got the water and beer which was not cold. Staff does not understand English, property is nice but does not manage properly, so many mosquitoes in the room as well. Very bad experience, buffet was not good either, the flies were sitting on the food as well. Food was not covered properly in the buffet, Nice sitting area around the front desk but no AC or fans placed around sitting area too hot. Lot of mosquitoes in the sitting area as well.

Stayed 4 nights in Jul 2024

10/10 Excellent

Oscar

Travelled with family

14 Jul 2024

Yo volveré Ehh Ehh

El hotel es excelente para un viaje familiar, el servicio al cliente es A+ todos los empleados muy amables y cooperadores. Lo único que cambiaría seria los Aires acondicionados, y las neveras de los cuartos, están en temperatura ambiente. Los muchachos del Gym son excepcionales, un saludos a Bernardo y Adrián. La persona encargada de nuestra habitación siempre estuve al pendiente de que tuviéramos todo en el cuarto.

Stayed 6 nights in Jul 2024

6/10 Okay

Jason

Travelled with family

12 Jul 2024

Liked: Cleanliness, amenities

The waiting time of checking in needs to be approved and room needs some update the buffet area had a bad smell. But staff where friendly

Stayed 4 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family

11 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible desde que llegamos. El check-in tardó demasiado, la habitación llena de mosquitos, cucarachas y moscas en el buffet, no cambiaban las sábanas y toallas aún diciéndolo!

Stayed 4 nights in Jul 2024

10/10 Excellent

Jose

8 Jul 2024

Stayed 4 nights in Jul 2024

2/10 Terrible

Hervin

Travelled with family and small children

7 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I will start off with BEDBUGS!!! One of our rooms were mosquito and bedbug infested. When staff was notified they took NO accountability for it, they didnt even apologize. My kids were bit. Another issue we had was the attitude of the staff especially in dining areas. Dishes were dirty with streaks, roaches crawling around, flys around the food. Service was horrible. The best part of my trip was off the resort. I will never go back to this place nor recommend anyone to it!

Stayed 4 nights in Jul 2024

4/10 Poor

Bobby

Travelled with family

4 Jul 2024

Disliked: Staff & service

Beach was covered with seaweed, staffs were not accommodating. Everytime we asked for (example: 3 towels) they would bring 2. Worst of all no one speaks decent English so there were a big language barrier.

Stayed 7 nights in Jun 2024

8/10 Good

Christina Michelle

Travelled with family and small children

2 Jul 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

We had a wonderful time on our vacation. Here are some things I would have liked to have known. The resort is very large and there is the chance of being very far from the beach. There are mini buses to drive you down to the beach however many times we waited over ten minutes and just gave up and walked it. Little kids got tired and very hot doing the walk though. One of the main reasons we chose this resort was for the water park. It was pretty far from everything else and about 2/3 of it was closed down. The rest will likely be closed down soon as the foundation is crumbling. We enjoyed the pool and the entertainment at pool 4 was great. The bars and shows were great too. We loved the Brazilian restaurant and highly recommend it. We didn’t like the Japanese restaurant. There was a storm and for the next few days there was an extreme amount of seaweed on the beach and water. The resort did not seem prepared to manage it. We’ve been to other places that had dozens of men and multiple trucks out on the beach each morning cleaning up seaweed. It was only a half hour from the airport which we liked. We likely wouldn’t return as we prefer smaller resorts.

Stayed 5 nights in Jun 2024

8/10 Good

latoya

Travelled with family and small children

28 Jun 2024

Liked: Staff & service, amenities, property conditions & facilities

Family of 6, 1 yrs, 3 yrs, 5yrs and 12 yrs old. We had a suite with a king bed in the bedroom and a crib for the baby. The living room had a cot and a full size sofa bed. 2 full bathrooms, one in the bedroom and another in the hallway of the living room. We were comfortable in the space. The only problem is the bathroom in the bedroom smelled of sewage. We ended up just closing the door (it was a self contained toilet) and just using the bathroom in the hallway. We didnt call about it, when the door was closed we couldnt smell anything. Other areas of the property snelled like sewage also, the buffet smelled when you first walked in, then it went away when you were seated. The property is currently under renovation (june 28, 2024) so i just attributed it to that. The property is large, the waterpark was great, the shopping was amazing. We stayed at bahia in cancun mexico in october 2022 thats why we chose this property for punta cana Dominican republic. We really appreciate the bahia brandand love that they have a doctor and a pharmacy in site!!! My son caught an ear infection in 2022 and my husband had some eye drainage that we thought may be pink eye. They had medicine for both. We will definitely continue to visit more bahia properties!!!

Stayed 4 nights in Jun 2024

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