4/10 Poor
Tony
Travelled with group
16 Dec 2024
Disliked: Cleanliness, staff & service
Food Service was great, however customer service from the front desk was terrible. They were never on time for anything, at least 1-2 hours late.
Our first room bed smelled like pee, changed to our 2nd room. Our 2nd room AC went as low as 24degrees C. We were dying of the heat and couldn't sleep.
We requested for a room that AC would go down to atleast 18-20 degrees C. The front desk were adamant that their AC Standard settings only go down to 24 Degrees C....!?? What resort has an AC standard default setting that only goes as low as 24 Degrees Only?!! WE had 2 other friends rooms that went down to 18 Degrees C.
Resort sent us to our 3rd room, which the AC went down to approx 22 Degrees after waiting 3 hours all packed up and sitting there waiting. Finally got our room at 11pm.
I would not recommend this resort. Their Customer service and accommodation are not great. Im Surprised they are rated at 4.7 stars. I give it 3 stars at most, based on customer service.
Tony
Stayed 8 nights in Dec 2024