10/10 Excellent
Donna
Travelled with family, Travelled with family and small children
31 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Melania and Erick and all staff.I recently had a wonderful stay at a resort that truly exceeded my expectations. Overall, the experience was great, with clean and modern spaces that made for a pleasant atmosphere. The staff was friendly and attentive, always ready to assist with any needs we had. Our room in the Preferred Club was incredibly spacious and comfortable, providing a perfect retreat after a day of activities. The buffet was absolutely delicious, offering a wide variety of food choices that were both flavorful and fresh. I found myself enjoying the buffet more than the food from the actual restaurants. The cleanliness of the buffet area was also impressive, making it a pleasant place to dine.
However, there were a couple of downsides worth mentioning. During check-in, our rooms were not ready despite arriving right at 3 PM. We ended up waiting until closer to 6 PM to get settled in, which was a bit frustrating. Additionally, the Preferred Beach Area felt rather small; it seemed like every guest had access to the Preferred Club, leading to a shortage of beach chairs. We arrived at the beach by 10 AM, but all the seats were "reserved" by other guests, even though there was a clear sign stating this was not permitted. To secure a spot the next day, I had to wake up at 5 AM and reserve our seats, which was less than ideal. Despite these minor inconveniences, our stay was enjoyable, and I would recommend the resort to anyone looking for a relaxing getaway.
Donna
Stayed 2 nights in Dec 2024