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Excellence Punta Cana - Adults Only All Inclusive

5.0 star property
Adults-only beachfront property with 4 outdoor pools

Photo gallery for Excellence Punta Cana - Adults Only All Inclusive

Poolside bar
View from property
View from room
View from room
Private beach, beach towels, scuba diving

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
Playas Uvero Alto - Punta Cana, Punta Cana, La Altagracia, 23000
  • Sirenis Aquagames Water Park
    ‪8 min drive‬
  • Macao Beach
    ‪23 min drive‬
  • Cana Bay Golf Club
    ‪28 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪44 min drive‬

Room options

View all photos for Excellence Club Junior Suite Garden View + 20% OFF SPA

Premium bedding, minibar, in-room safe, desk

Excellence Club Junior Suite Garden View + 20% OFF SPA

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Ceiling fan
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Suite With Private Pool Ocean View + 20% OFF SPA

View from room

Excellence Club Suite With Private Pool Ocean View + 20% OFF SPA

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Terrace Suite Ocean Front + 20% OFF SPA

View from room

Excellence Club Terrace Suite Ocean Front + 20% OFF SPA

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden or Mountain View

View from room

Junior Suite Garden or Mountain View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Ceiling fan
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Swim Up Suite + 20% OFF SPA

Premium bedding, minibar, in-room safe, desk

Excellence Club Junior Suite Swim Up Suite + 20% OFF SPA

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Master Suite + 20% OFF SPA

View from room

Excellence Club Master Suite + 20% OFF SPA

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • Sleeps 3
  • 2 Double Beds

View all photos for Excellence Club Junior Suite with Private Pool + 20% OFF SPA

View from room

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Ceiling fan
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Suite Ocean View + 20% OFF SPA

View from room

Excellence Club Suite Ocean View + 20% OFF SPA

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Ceiling fan
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Swim Up Suite

View from room

Junior Swim Up Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Ceiling fan
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Private Pool

Premium bedding, minibar, in-room safe, desk

Junior Suite with Private Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool Ocean Front

View from room

Terrace Suite With Plunge Pool Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Ceiling fan
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View + 20% OFF SPA

View from room

Excellence Club Junior Suite Ocean View + 20% OFF SPA

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Garden View + 20% OFF SPA

Premium bedding, minibar, in-room safe, desk

Excellence Club Junior Suite Garden View + 20% OFF SPA

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Suite Ocean View + 20% OFF SPA

Premium bedding, minibar, in-room safe, desk

Excellence Club Honeymoon Suite Ocean View + 20% OFF SPA

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Excellence Punta Cana - Adults Only All Inclusive. You'll be 13.3 km (8.2 mi) from Macao Beach and 23 km (14.3 mi) from Arena Gorda Beach. Highlights at this all-inclusive property include 11 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include body wraps, aromatherapy and hydrotherapy along with access to the sauna. The restaurant, Agave, serves Mexican cuisine and is open for dinner. With 3 poolside bars and 12 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the 2 hot tubs, 3 outdoor tennis courts and gym. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute drive of this 5-property class Uvero Alto property include Sirenis Aquagames Water Park and Cana Bay Golf Club.

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 44 min drive

Restaurants

  • ‪Ice & Coffee Shop - ‬8 min drive
  • ‪Lobby Bar - ‬9 min drive
  • ‪Wink - ‬8 min drive
  • ‪Buffet Macao - ‬9 min drive
  • ‪Bar Uvero - ‬9 min drive

About this property

Excellence Punta Cana - Adults Only All Inclusive

Adults-only beachfront property with 4 outdoor pools
Excellence Punta Cana - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply step outside to unwind on the property's beach. At Excellence Punta Cana - Adults Only All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 11 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 12 bars/lounges. Public spaces have free WiFi. This Colonial property also offers outdoor tennis courts, a steam room and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 461 guestrooms or units
  • 2 levels
  • 14 buildings
  • 11 dining venues
  • 3 bars by the pool
  • 12 bars or lounges
  • Terrace on the roof
  • Towels for the beach
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Swim-up bar
Excellence Punta Cana - Adults Only All Inclusive offers 461 accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 11 restaurants
  • 12 bars/lounges
  • 3 poolside bars
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas

Restaurants on site

  • Agave
  • Chez Isabelle
  • The Grill
  • The Kitchen Table
  • The Lobster House

Things to do

  • 2 hot tubs
  • 3 outdoor tennis courts
  • 4 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift (80 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (113 centimetre high)

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Punta Cana - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 238 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Adults All Inclusive Punta Cana
All Inclusive Adults Punta Cana
All Inclusive Excellence Punta Cana
Excellence All Inclusive Punta Cana
Excellence Punta Cana Adults Only
ExcellencePuntaCana AdultsOnly All Inclusive (OPENING Nov1)
Excellence Punta Cana All Inclusive
Punta Cana Adults
Punta Cana Adults All Inclusive
Punta Cana All Inclusive Adults
Excellence Punta Cana Adults All Inclusive
Excellence Punta Cana Adults Only All Inclusive (OPEN Nov1)
Excellence Punta Cana Adults
Excellence Punta Cana Adults All Inclusive Punta Cana
Excellence Punta Cana Adults Punta Cana
Excellence Punta Cana Adults Only All Inclusive
Excellence Punta Cana - Adults Only All Inclusive Punta Cana

Frequently asked questions

What is the cancellation policy at Excellence Punta Cana - Adults Only All Inclusive?

Excellence Punta Cana - Adults Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Excellence Punta Cana - Adults Only All Inclusive?

Yep, Excellence Punta Cana - Adults Only All Inclusive has a free self car park.

Are there any beaches close to Excellence Punta Cana - Adults Only All Inclusive?

The closest beach to Excellence Punta Cana - Adults Only All Inclusive is Macao Beach (9.2 km).

Is there a spa on site at Excellence Punta Cana - Adults Only All Inclusive?

Yep, there is an onsite spa at Excellence Punta Cana - Adults Only All Inclusive. It has 2 hot tubs and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does Excellence Punta Cana - Adults Only All Inclusive have a pool?

Yep, and guests love it! Excellence Punta Cana - Adults Only All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a drink from one of the bars.

What luxury perks are available at Excellence Punta Cana - Adults Only All Inclusive?

Excellence Punta Cana - Adults Only All Inclusive features a private beach, 3 poolside bars and 4 outdoor pools. All guestrooms come with Private jetted baths, hydromassage showerheads and premium bedding.

What makes Excellence Punta Cana - Adults Only All Inclusive a romantic place to stay?

Couples spa treatments and a private beach, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Excellence Punta Cana - Adults Only All Inclusive.

Is Excellence Punta Cana - Adults Only All Inclusive family-friendly?

No, Excellence Punta Cana - Adults Only All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Excellence Punta Cana - Adults Only All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Excellence Punta Cana - Adults Only All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Excellence Punta Cana - Adults Only All Inclusive?

Relax with a coldie at the 3 poolside bars or 12 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Excellence Punta Cana - Adults Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Excellence Punta Cana - Adults Only All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Excellence Punta Cana - Adults Only All Inclusive?

There is a golf course next to Excellence Punta Cana - Adults Only All Inclusive.

Excellence Punta Cana - Adults Only All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1888 out of 2487 reviews
Rating 8 - Good. 344 out of 2487 reviews
Rating 6 - Okay. 143 out of 2487 reviews
Rating 4 - Poor. 55 out of 2487 reviews
Rating 2 - Terrible. 57 out of 2487 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah, atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Nicholas

Stayed 4 nights in Dec 2024

10/10 Excellent

Alberte

Liked: Cleanliness
Stayed 3 nights in Dec 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is a little outdated and Food is mediocre but service is excellent. Very clean.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jasvir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, clean, you can get your spots on the beach or on the seats facing the beach. Food wise isabelle is good, oregano, grill house and lobster … the rest are whatever…
Stayed 5 nights in Dec 2024

8/10 Good

Richard Lee

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
White bedding and towels were beige and dinghy.
Stayed 4 nights in Dec 2024

10/10 Excellent

Yeraldin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the entretainment staff was the best. We expend Christmas there and they did an amazing Dominican night with food, live music and bachata lessons.
Stayed 4 nights in Dec 2024

10/10 Excellent

Lindsay, New Hampton

Stayed 7 nights in Nov 2024

8/10 Good

Naeema

Stayed 3 nights in Dec 2024

10/10 Excellent

Mandy

Stayed 4 nights in Dec 2024

10/10 Excellent

Mira B, Randolph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and staff are amazing
Stayed 4 nights in Dec 2024

2/10 Terrible

Shaun Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia charged me an additional charge of 1098.00. This needs to be addressed.
Stayed 4 nights in Dec 2024

2/10 Terrible

Nicolas

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
1. I came to punta cana to relax and enjoy. From the first few minutes in the hotel i got disrespected. 2. Explain how i was constantly told by the staff that i couldnt be peruvian because i was not indian looking, and that because i am white with blue eyes i must have come from some german colony, i was told this over 5 times. The racists remarks by your hotel is insane who the hell has this service. It wont allow me to post the whole thing i have written, but i will tell ypu im a gold memeber in booking stayed in over 500 hotels and this was my worst experience ever in my WHOLE LIFE, food terrible, installation is falling down, most days they wont let you get in the ocean, left the hitel a couple days early because of the disrepect and gad the policw follow me out of the hotel when i told them all the bad things, the taxi even told me yeah they dont like having bad reviews, PLEASE STAY AWAY THE STAFF IF THE WORST, I REPEAT STAY AWAY
Stayed 7 nights in Dec 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence Punta Canta was amazing! Clean, friendly staff, nice facilities, good food, and a great price!
Stayed 4 nights in Dec 2024

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Raquel

Liked: Amenities
Disliked: Cleanliness
I am rating this resort a one-star because we got bit by BED BUGS. At first we thought it was mosquito bites, but we noticed that we were getting bit in our sleep in the bed bug zig-zag, in 3's, or straight line patterns. These bites also looked different from normal mosquito bites. We stayed in the 4000 section. Room is DIRTY. The reviews are misleading. Some important things to note: - there is no dinner buffet. You need to go to a restaurant for dinner, some making you wait 30-45 minutes on a walk-in basis. - The beach water/waves are really choppy. There is a strong current in this location. - The animation team is not present. The shows were really great/fun at night but the most exciting thing during the day is bingo and a bachata/salsa lesson by the pool. - The staff at the resort ranged from unfriendly to friendly. A lot of the time many seemed uninterested in speaking to you. - Excellence club is a total waste of money. There is no difference with or without it. Nobody checks at the pools or beach if you’re excellence club or not. Overall, the rest of the resort was good. The amenities were great: the spa was nice, the basketball/pickleball/tennis courts are beautiful. Restaurants - magna and chez isabelle were amazing. However, please note we are covered in over 30 bed bug bites. We also found a huge cockroach that ran into the wall.
Stayed 7 nights in Dec 2024

10/10 Excellent

Eric Andrew, Chicago

Stayed 10 nights in Dec 2024

10/10 Excellent

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best of the best
Stayed 4 nights in Dec 2024

8/10 Good

Jillian

Travelled with partner
Liked: Property conditions & facilities
I definitely enjoyed my trip here. I just would advise other travellers that your room might be quite musty when your arrive. There was some mould on the ceiling in the bathroom the room air was pretty thick with the mildew smell. Made it a little bit of a struggle to fall asleep sometimes. The food was pretty decent for an all inclusive. I would recommended the French spot pretty highly. The staff are all very friendly and no complaints there.
Stayed 5 nights in Dec 2024

10/10 Excellent

Mikhail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 5 nights in Oct 2024

10/10 Excellent

Roman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the resort. What I disliked is is the bugs that eat you a live after the rain.
Stayed 7 nights in Dec 2024

8/10 Good

Amy, Wisconsin Dells

Liked: Cleanliness, staff & service, property conditions & facilities
The property is smaller than some but beautiful. The staff was amazing and friendly. The nightly entertainment was fun. I didn't love seeing them painting the wall right outside our room because of the smell and stuff being almost right infront of our door, but I also understand they have to do upkeep. All in all my husband and I are very happy with our stay.
Stayed 7 nights in Dec 2024

2/10 Terrible

Pawel, EL PASO

Disliked: Staff & service, property conditions & facilities
I did not get the room I paid for. I got lesser room without compensation. There was no argument. This is what you get and that is it. Management is arrogant end will not listen to any reasoning. I styed there in the past end it was much more pleasant.
Stayed 6 nights in Aug 2024

8/10 Good

Annalise Corrinne

Stayed 7 nights in Nov 2024

2/10 Terrible

Rafael

Stayed 4 nights in Nov 2024