Finest Punta Cana by The Excellence Collection - All Inclusive

5.0 star property
Luxury property on the beach, with outdoor pool
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Finest Punta Cana by The Excellence Collection - All Inclusive

Beach/ocean view
Down duvets, free minibar, in-room safe, free cots/infant beds
Down duvets, free minibar, in-room safe, free cots/infant beds
Down duvets, free minibar, in-room safe, free cots/infant beds
Private beach

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000
  • Sirenis Aquagames Water Park
    ‪13 min walk‬
  • Macao Beach
    ‪19 min drive‬
  • Cana Bay Golf Club
    ‪26 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪40 min drive‬

Room options

Junior Suite with Private Pool

Highlights

Private pool
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Down duvet
Bathrobes
  • 88 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite Ocean View

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 74 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Swim-Up Suite

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

Family Suite

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
2 bedrooms
Down duvet
Bathrobes
  • 88 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

FREE UPGRADE TO FINEST CLUB FAMILY SUITE

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
2 bedrooms
Down duvet
Bathrobes
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Junior Suite Garden Or Pool View

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 74 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sea view
  • Sleeps 2
  • 1 King Bed

Excellence Club Beachfront Honeymoon Suite with Plunge Pool Garden View + 20% OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

Terrace Suite with Plunge Pool

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 88 sq m
  • Sleeps 4
  • 1 King Bed

Excellence Club Junior Suite Garden or Pool View + 20% OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 2
  • 1 King Bed

Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool + 20% OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Swim Up Suite + 20% OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 2
  • 1 King Bed

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 2
  • 1 King Bed

Excellence Club Beachfront Honeymoon Suite with Plunge Pool + 20 OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Ocean view
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL OCEAN VIEW

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sea view
  • Sleeps 2
  • 1 King Bed

Excellence Club Beachfront Honeymoon Suite with Private Pool + 20% OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 2
  • 1 King Bed

Excellence Club Imperial Suite with Plunge Pool + 20% OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Pool Family Suite

Highlights

Private pool
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
2 bedrooms
Down duvet
  • 163 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE GARDEN OR POOL VIEW

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 4
  • 1 King Bed

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE W/ PLUNGE POOL

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO JUNIOR SWIM-UP SUITE

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 4
  • 1 King Bed

Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool Ocean View + 20% OFF SPA

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 149 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Finest Club Family Suite

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
2 bedrooms
Down duvet
Bathrobes
  • 88 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Finest Club Beachfront Suite

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 88 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE GARDEN OR POOL VIEW

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 2
  • 1 King Bed

Finest Club Pool Family Suite

Highlights

Private pool
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
2 bedrooms
Down duvet
  • 88 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Finest Club Junior Suite with Private Pool

Highlights

Private pool
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
  • 88 sq m
  • Sleeps 4
  • 1 King Bed

Finest Club Imperial Family Suite with Plunge Pool

Highlights

Separate dining area
Private plunge pool
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
2 bedrooms
  • 232 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Finest Club Beachfront Suite with Private Pool

Highlights

Private pool
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
  • 88 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Finest Club Two-Story Rooftop Terrace Suite w/ Plunge Pool

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO FAMILY SUITE

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
2 bedrooms
Down duvet
Bathrobes
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Finest Club Junior Suite Garden Or Pool View

Highlights

Private pool
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Down duvet
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Finest Punta Cana by The Excellence Collection - All Inclusive. You'll be 10.9 km (6.8 mi) from Macao Beach and 19.9 km (12.4 mi) from Cana Bay Golf Club. Highlights at this all-inclusive property include 11 restaurants, 17 bars/lounges and a full-service spa. .A day of pampering can include massages, facials and body treatments along with access to the sauna and steam room. The buffet restaurant, The Market Kitchen, serves international cuisine and is open for breakfast, lunch and dinner. Spend the day at the private beach and enjoy the on-site outdoor swimming pool, free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute drive of this 5-property class Uvero Alto property include Sirenis Aquagames Water Park and Cocotal Golf and Country Club.

What's nearby

  • Sirenis Aquagames Water Park - 13 min walk
  • Macao Beach - 19 min drive
  • Cana Bay Golf Club - 26 min drive
  • Iberostar Golf Course - 27 min drive
  • Arena Gorda Beach - 28 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 40 min drive

Restaurants

  • ‪Ice & Coffee Shop - ‬14 min walk
  • ‪Lobby Bar - ‬18 min walk
  • ‪Carnival - ‬19 min walk
  • ‪Spoon - ‬16 min walk
  • ‪Wink - ‬16 min walk

About this property

Finest Punta Cana by The Excellence Collection - All Inclusive

Luxury property on the beach, with outdoor pool
Finest Punta Cana by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Finest Punta Cana by The Excellence Collection - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 17 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a fitness centre and a garden. Free valet parking is available.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 455 guestrooms or units
  • 11 dining venues
  • 17 bars or lounges
  • Deli
  • Kid's club (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Garden
  • Lift
  • Smoking in designated areas
  • Swim-up bar
Finest Punta Cana by The Excellence Collection - All Inclusive offers 455 air-conditioned accommodations with free minibar items and minibars. Beds feature down duvets. A pillow menu is available. 65-inch Smart televisions come with digital channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; free international calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 11 restaurants
  • 17 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Brass Steakhouse
  • Duke's Lobster & Seafood
  • Lizo
  • Melting Point
  • The Market Kitchen

Things to do

  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Pilates classes

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Outdoor furniture
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (149 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (114 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Finest Punta Cana by The Excellence Collection - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 238 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Punta Cana
Finest Punta Cana by The Excellence Collection All inclusive

Frequently asked questions

What is the cancellation policy at Finest Punta Cana by The Excellence Collection - All Inclusive?

Finest Punta Cana by The Excellence Collection - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Finest Punta Cana by The Excellence Collection - All Inclusive?

Yep, Finest Punta Cana by The Excellence Collection - All Inclusive has free valet parking.

Are there any beaches close to Finest Punta Cana by The Excellence Collection - All Inclusive?

The closest beach to Finest Punta Cana by The Excellence Collection - All Inclusive is Macao Beach (6.8 km).

Is there a spa on site at Finest Punta Cana by The Excellence Collection - All Inclusive?

Yep, there is an onsite spa at Finest Punta Cana by The Excellence Collection - All Inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Finest Punta Cana by The Excellence Collection - All Inclusive have a pool?

Yep, and guests love it! Finest Punta Cana by The Excellence Collection - All Inclusive has an outdoor pool and a kids' pool.

Does Finest Punta Cana by The Excellence Collection - All Inclusive have a waterslide?

No, there is no waterslide at Finest Punta Cana by The Excellence Collection - All Inclusive, but Sirenis Aquagames Water Park is a short 13-minute walk away.

What luxury perks are available at Finest Punta Cana by The Excellence Collection - All Inclusive?

Finest Punta Cana by The Excellence Collection - All Inclusive features a private beach, a full-service spa and an outdoor pool. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Finest Punta Cana by The Excellence Collection - All Inclusive a romantic place to stay?

Couples spa treatments and a private beach, as well as Jetted bath in the guestrooms, all help set the scene for a romantic weekend at Finest Punta Cana by The Excellence Collection - All Inclusive.

Is Finest Punta Cana by The Excellence Collection - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Finest Punta Cana by The Excellence Collection - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Finest Punta Cana by The Excellence Collection - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Finest Punta Cana by The Excellence Collection - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Finest Punta Cana by The Excellence Collection - All Inclusive?

Yep, you can grab a meal at Finest Punta Cana by The Excellence Collection - All Inclusive's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Finest Punta Cana by The Excellence Collection - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Finest Punta Cana by The Excellence Collection - All Inclusive?

No, pets and service animals are not allowed.

Finest Punta Cana by The Excellence Collection - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1134 out of 1550 reviews" "
Rating 8 - Good. 220 out of 1550 reviews" "
Rating 6 - Okay. 103 out of 1550 reviews" "
Rating 4 - Poor. 43 out of 1550 reviews" "
Rating 2 - Terrible. 50 out of 1550 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel we ever been to! Amazing experience, the kids felt in heaven. Food was absolutely delicious and the service was great, looking forward to come back.
Stayed 7 nights in Oct 2024

10/10 Excellent

Miesha

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Oct 2024

10/10 Excellent

KRZYSZTOF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2024

6/10 Okay

Svetlana

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Beautiful hotel and quarters all around. The hotel is at most 3-4-stars given the quality of the service they provide. Management really needs to work on training their staff. Food and service is a problem. They have adequate amount of staff, but the staff is poorly trained and cant properly attend to the guests Restaurants take a long time to get the food. Also to get into the restaurants that are half empty, they make you wait on the "list" for 30-45 minutes for no apparent reason. Once you get your waiter, they dont come back to check in to see if you need anything else, theres almost never a follow up We celebrated 2 special occasions there...that being said we were eligible for a room upgrade, neither of the events were addressed at the hotel. The staff is pleasant and smiles, will yes you to death, but hardly anything gets done to make you feel welcome or special Shows are mediocre at best Kids club suppose to be open until 10, but closes at 9 daily. The sign also states 10 They really need to fine tune their service, especially at the smoothie bar; that bartender there is hardly busy, but he sure took his time to facetime instead of helping us out, especially when there was No ONE THERE!!! His unwelcoming demeanor made you reluctant to ask for anyting... Room service was good and prompt Not once did concierge have our rooms decorated for our two events, given our "VIP" perks, i dont think any of that was noted or taken into consideration
Stayed 6 nights in Oct 2024

10/10 Excellent

Nataliyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lelana, Esteban, fernando, Wendy and Kelvin were so nice and really helped in making my stay pleasant. The hotel is clean for the most part, the only issue I had was with the sink and the AC. The water took forever to go down and the every time I left out of my room it’ll be freezing cold but before I left I’ll be off so it’s something with the system. Nevertheless those are minor things compared to the hospitality that was received. I highly recommend this hotel and I would definitely go back.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Dorjan

No
Stayed 5 nights in Oct 2024

10/10 Excellent

Chiarra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Chan-Long Patrick

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Amazing room and service
Stayed 7 nights in Oct 2024

6/10 Okay

Liwei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff at this hotel, everyone was very polite and accommodating. Everything about this hotel screams 5*; except the quality of the food, which is the only area that lets the hotel down.

10/10 Excellent

Ibis Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Mesfin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Liset Rodriguez

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing. Great experience
Stayed 4 nights in Oct 2024

10/10 Excellent

Nevaeh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Sheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt so pampered at the Finest resort. The staff were so friendly and accommodating. They went out of their way to be helpful. The resort is absolutely gorgeous. Our room was perfect. Can’t say enough good things about this place and our stay
Stayed 7 nights in Oct 2024

8/10 Good

bryan

Stayed 3 nights in Sep 2024

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is very well designed. It has a very modern sleek style. Everything looks new. The family side and the adults only hotel are completely separate. Adults only restaurants are quiet and the service is attentive and efficient. Would not recommend the family side restaurants. They are choatic and slow. Excellence club room 6153 is amazing. It is large with a sitting area, balcony facing the ocean, jacuzzi, 2 TV s, premium liquor, mini bar with drinks and snacks. Many restaurant options available inclusing food trucks. No reservations needed. The food does seem repetitive. Abundant lounging chairs available at the pool and beach. No need to get up early to save a chair, except if you want an Excellence Club front row bed. Those are taken up by the beach concierges at around 7AM for guests that give them a hefty $20 tip. I woke up for sunrise and was able to get a front row bed tip free. Did notice the concierges were upset over this. On one occasion, while I was at breakfast, the beach concierge moved my belongings and towels to the bed next to the one i had been sitting at. Acted like I didn’t notice and enjoyed the rest of my day. At around 2 PM, the concierge escorts a couple to the beach bed I originally had, and receives a $20 tip from the couple. There is drink and food service at the beach which is very convenient. Make sure to order a coconut. Entertainment is ok. Needs improvement. Coffee shop is a nice perk but the service is unfriendly. The gym is amazing
Stayed 3 nights in Oct 2024

2/10 Terrible

Mykhailo

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Sep 2024

10/10 Excellent

Scott

Stayed 7 nights in Sep 2024

10/10 Excellent

Angshu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and service
Stayed 10 nights in Sep 2024

10/10 Excellent

mahboob

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite good for families
Stayed 6 nights in Oct 2024

10/10 Excellent

Rachel A.

Stayed 4 nights in Sep 2024