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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

5.0 star property
Luxury resort on the beach, with 13 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Mini-golf
Exterior
Islander Junior Suite Two King Beds & Sofa Bed | Living area
Free daily buffet breakfast
Lobby

Reviews

7.8 out of 10

Good

Popular amenities

  • Pet-friendly
    Pet-friendly
  • On private beach
    On private beach
  • Bar
    Bar
  • Pool
    Pool
  • Hot tub
    Hot tub
  • Breakfast included
    Breakfast included
The price is NZ$675
includes taxes & fees
17 Nov - 18 Nov

Explore the area

Map
Boulevard Turístico Del Este Km 28, #74, Punta Cana, La Altagracia, 23000
  • Punta Blanca Golf Course
    8 min drive
  • Cana Bay Golf Club
    11 min drive
  • Arena Gorda Beach
    13 min drive
  • Punta Cana (PUJ-Punta Cana Intl.)
    25 min drive

Room options

View all photos for Accesible Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Accesible Caribbean Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
  • 72.55 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Deluxe Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Caribbean Suite Double Beds & Sofa Bed

TV

Caribbean Suite Double Beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Suite King Bed & Sofa bed

Minibar, in-room safe, individually decorated, desk

Caribbean Suite King Bed & Sofa bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Islander Junior Suite Two King Beds & Sofa Bed

Islander Junior Suite Two King Beds & Sofa Bed | In-room dining

Islander Junior Suite Two King Beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 75.71 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Islander Junior Suite King Bed & Sofa bed

Islander Junior Suite King Bed & Sofa bed | Bathroom

Islander Junior Suite King Bed & Sofa bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 76 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, Multiple Beds (Pure Wellness Caribbean)

Minibar, in-room safe, individually decorated, desk

Suite, Multiple Beds (Pure Wellness Caribbean)

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Pure Wellness Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Pure Wellness Caribbean Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

TV

Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 159.32 sq m
  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

View all photos for Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

TV

Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 159.32 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 72.55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Diamond Double beds & Sofa Bed

Caribbean Diamond Double beds & Sofa Bed | In-room dining

Caribbean Diamond Double beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Diamond King Bed & Sofa Bed

Garden view

Caribbean Diamond King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite Double beds & Sofa Bed

Caribbean Sand Suite Double beds & Sofa Bed | In-room dining

Caribbean Sand Suite Double beds & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite King Bed & Sofa Bed

Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Caribbean Sand Suite King Bed & Sofa Bed

Highlights

Furnished balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cots/infant beds
TV
Sofa bed
Blackout curtains
  • 72.55 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort. You'll be 4.9 km (3.1 mi) from Cana Bay Golf Club and 4.8 km (3 mi) from Punta Blanca Golf Course. Highlights at this all-inclusive resort include 10 restaurants, 13 outdoor swimming pools and a full-service spa. .A relaxing day at Rock Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The theme restaurant, Ciao, serves Italian cuisine and is open for breakfast, lunch and dinner. With 4 poolside bars and 20 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and golf course. Additionally, you'll find a free water park, a nightclub and free Wi-Fi in public areas. Free buffet breakfast is available daily between 7:00 AM and 11:30 AM. There's also the convenience of free self parking. .Within a 15-minute drive of this 5-property class Bávaro resort, attractions include Cocotal Golf and Country Club and Arena Gorda Beach.
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Punta Blanca Golf Course - 8 min drive
  • Cana Bay Golf Club - 11 min drive
  • Arena Gorda Beach - 13 min drive
  • Iberostar Golf Course - 13 min drive
  • Macao Beach - 40 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 25 min drive

Restaurants

  • ‪La Altagracia - ‬14 min drive
  • ‪Marketplace Buffet - ‬1 min walk
  • ‪La Güira - ‬13 min drive
  • ‪Mangu - ‬13 min drive
  • ‪Selections Buffet - ‬11 min drive

About this property

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Luxury resort on the beach, with 13 outdoor swimming pools
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Summer fun is a breeze at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort, where you can play a round of golf at the golf course, cool off in one of the 13 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

This 5-star Punta Cana resort is smoke free.

  • 1775 guestrooms or units
  • 4 levels
  • 16 buildings
  • 10 dining venues
  • 4 bars by the pool
  • 3 swim-up bars
  • 20 bars or lounges
  • Conference rooms
  • 65000 sq ft of conference space
  • 6039 sq. m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort offers 1775 air-conditioned accommodations, which are accessible via exterior corridors, and features outdoor private hot tubs and minibars. Rooms open to furnished balconies. This individually decorated accommodation includes sofa beds. Televisions come with satellite channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Rock Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 20 bars/lounges
  • 3 swim-up bars
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Gallos
  • Ipanema
  • Isla
  • Toro

Family friendly

  • 13 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (65,000 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 16 buildings
  • 4 floors
  • Ballroom
  • Built in 2009
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Sofa bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

All Inclusive Hard Rock Punta Cana
All Inclusive Punta Cana Hard Rock
Hard Rock All Inclusive Punta Cana
Hard Rock Hotel & Casino All Inclusive
Hard Rock Hotel & Casino Punta Cana All Inclusive
Hard Rock Punta Cana
Punta Cana All Inclusive Hard Rock
Punta Cana Hard Rock All Inclusive
Hard Rock Hotel And Casino Punta Cana
Hard Rock Punta Cana All Inclusive
Hard Rock Hotel Casino Punta Cana All Inclusive
Hard Rock Punta Cana Inclusiv

Frequently asked questions

Is parking available at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yep, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort has a free self car park.

How much does it cost to stay at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

As of 4 Nov 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort on 17 Nov 2024 start from NZ$674.96, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

The closest beach to Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is Macao Beach (7 km).

Is there a spa on site at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yep, Rock Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a pool?

Yep, and guests love it! Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort has 13 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort features a private beach, 4 poolside bars and 13 outdoor pools. All guestrooms come with Hot tubs and 24-hour room service.

What makes Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort a romantic place to stay?

1 hot tub and a private beach, as well as Hot tubs and private balconies in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort.

Is Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is a hit with families.

Are there hot tubs in the rooms at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yep, all rooms come with private hot tubs.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort serve breakfast?

Sure does, free buffet breakfast is on offer daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

No, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Relax with a coldie at the 4 poolside bars or 20 lounge bars, and grab a meal at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort's 10 restaurants.

What time are check-in & check-out at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Check-in begins at 3 PM. Check-out time is noon.

Is there a golf course on site at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yep, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort has an 18-hole golf course.

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 752 out of 1574 reviews" "
Rating 8 - Good. 298 out of 1574 reviews" "
Rating 6 - Okay. 240 out of 1574 reviews" "
Rating 4 - Poor. 114 out of 1574 reviews" "
Rating 2 - Terrible. 170 out of 1574 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thanh

Liked: Cleanliness, amenities, property conditions & facilities
Very satisfied. Would come back and refer
Stayed 3 nights in Aug 2024

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities for children.
Stayed 2 nights in Aug 2024

6/10 Okay

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and pools were great.
Stayed 6 nights in Jul 2024

10/10 Excellent

Richard, Mcdonald

Stayed 5 nights in Jul 2024

6/10 Okay

Tonya Cole

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Mostly great service. Some major issues with check in and with booking the carts. Some of the restaurants did not have air conditioning and it wasn’t safe.
Stayed 8 nights in Jul 2024

10/10 Excellent

LaTonya, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 3 nights in Jul 2024

2/10 Terrible

Michelle

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The line employees are wonderful. The management is horrible. We started calling at 8:45 to tell them the air conditioner did not work in our room. It took more than 11 phone calls to even get to management. The first manager on duty said to pack our bags, he would move us and he found us a temporary room, just for that night, because it wasn’t the type of room that we paid for, but that he would move us again the next day. And that bell staff would be by to move us in 10 to 20 minutes. After an hour and a half I called back. Manager on duty, Eduardo, refused to believe us when we told him our air condition didn’t work. He lied and said they didn’t have another room available. He refused to come up to the rooms that I could show him that the air condition really did not work, even though he was on property. I had to walk a far distance to get to the lobby to complain until one of the front desk staff moved us to a new room. It was five in the morning by the time we finally got into the room - they refused to refund the stay. Then it took until five in the afternoon to get into our permanent room the next day. They refused to make it right offering only $200 resort fee, THREE DAYS LATER. (I paid almost $700 for that night) They stole the entire day, including the fact that we were all sleep deprived. In addition, the food is lousy. My kids and I will never stay at another Hard Rock. Management does not care.
Stayed 6 nights in Jul 2024

4/10 Poor

Yalenia

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The operation staff was terrible including all the legendary staff. They do the bare minimum to help the customer with any questions or needs, they laugh in your face like you are nothing. Especially Jose from legendary a very disrespectful agent toward myself and my family. The food was good, however I think the institution should be more organized. The amenities were very nice.
Stayed 5 nights in Jul 2024

10/10 Excellent

Kevin, Congers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Dimary

Stayed 2 nights in Jul 2024

8/10 Good

Deborah, Tenafly

Stayed 1 night in Jul 2024

8/10 Good

marelis serrano

Travelled with family
Liked: Staff & service
Staff very friendly.
Stayed 5 nights in Jul 2024

8/10 Good

Xavier

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
No comments
Stayed 4 nights in Jul 2024

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

4/10 Poor

Olga De La, HIALEAH

Travelled with partner
Disliked: Cleanliness, amenities
The hotel is not clean enough, the shower had mildew, the floors were sticky. the food was very poor quality and variety limitted. very crowded and to top it off some areas are undercontruction will not visit again
Stayed 4 nights in Jul 2024

6/10 Okay

reidel

Stayed 4 nights in Jul 2024

6/10 Okay

raysa banos

Liked: Staff & service, amenities
The beach was beautiful. So many fun activities
Stayed 6 nights in Jul 2024

10/10 Excellent

rishard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a great experience. Alejandro and staff were excellent. Only negative review is the train/trolley times were a bit long. We are planning to revisit in November.
Stayed 3 nights in Jul 2024

10/10 Excellent

Paulino, lakewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go again
Stayed 4 nights in Jul 2024

8/10 Good

Pedro

Travelled with family
Liked: Property conditions & facilities, room comfort
Not as I waited for
Stayed 3 nights in Jul 2024

4/10 Poor

Farida

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel’s grounds are beautiful. The rooms are nice and clean. Alot of entertainment for all ages (kids, teenagers and adults). Loved the kids club 10/10! Food is very mediocre. Same thing every day for the buffet. A la carte restaurants are good. This is my third time at Hard Rock Punta Cana. This time around the service was bad. Alot of attitude from the staff which is a bit disappointing because the last two times was not like that. The vip access clerk Jose was very mean and not helpful for any questions asked. Also no one wanted to explain if there is any perks for being in VIP access. The service at the pool is very slow. We bought a champagne bottle for 150$ and waited 1hour to receive it. On other days, we were at the pool and the service girls/boys who brings drinks were passing once in a while, either they dont have enough staff or workers are to slow. And the problem was not in the tip. I always tip, even when i ask for a bottle of water. Also the resort is big and the wait for the shuttles were long. We will wait 15min for a shuttle just to skip it because it will be full every time. So it’s either wait another 15min and risk to be full again or walk. Anyways its small stuff like this that made the vacation 3/5. Oh and someone was calling 3 days in a row at 7h30am to ask us how is our stay?! I was angry because on top that they will wake us up and my baby, they would call me with another name. So basically they call the wrong person three days in a row.
Stayed 9 nights in Jul 2024

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Jul 2024

2/10 Terrible

bincola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To much walk.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024