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Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana

4.5 star property
Adults-only beachfront resort with 2 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Outdoor banquet area
Private beach, white sand, sun-loungers, beach umbrellas
Outdoor banquet area
6 restaurants, breakfast, lunch, dinner served; Asian cuisine

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • On private beach
  • Hot tub
  • Pool
  • All-inclusive
  • Spa
The price is NZ$837
includes taxes & fees
19 Dec - 20 Dec

Explore the area

Map
Carr. a Bayahibe, Playa Bayahibe, San Rafael del Yuma, 23000
  • Bayahibe Beach
    4 min walk
  • Monumento Natural Punta Bayahibe
    6 min drive
  • World Cafe
    2 min walk
  • La Romana (LRM-La Romana Intl.)
    18 min drive

Room options

View all photos for Enclave Pool View King

Enclave Pool View King

Enclave Pool View King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Partial Ocean View 2 Queen

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Enclave Partial Ocean View 2 Queen

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Partial ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Enclave Partial Ocean View King

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Enclave Partial Ocean View King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Swim-Out Garden View 2 Queens

Enclave Swim-Out Garden View 2 Queens

Enclave Swim-Out Garden View 2 Queens

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 38 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Garden View - 2 Queens

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Garden View - 2 Queens

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2019
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Garden View - 1 King

Deluxe Garden View - 1 King

Deluxe Garden View - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Garden View King

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Garden View King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2019
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Swim-Out Garden View 1 King

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Enclave Swim-Out Garden View 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2019
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Suite Garden View  - 1 King

Enclave Suite Garden View  - 1 King

Enclave Suite Garden View  - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 76 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Garden View Queen

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Enclave Garden View Queen

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • Sleeps 3
  • 2 Queen Beds

View all photos for Enclave Ocean View Queen

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Enclave Ocean View Queen

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Enclave Garden View King

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Enclave Garden View King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Garden View

Deluxe Room, 2 Queen Beds, Garden View

Deluxe Room, 2 Queen Beds, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • 38 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Enclave Ocean View King

Enclave Ocean View King

Enclave Ocean View King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2019
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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Outdoor pool

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Pool
Hot tub
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4.4 out of 5, Excellent, (975)
The price is NZ$1,340
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Dreams Dominicus La Romana - All Inclusive

About the area

Bayahíbe

A luxury stay in San Rafael del Yuma awaits you at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana. You'll be steps from Bayahibe Beach and 4.3 km (2.7 mi) from East National Park. Highlights at this all-inclusive resort include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing day at Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and reflexology. The theme restaurant, Sakura - Asian, serves Asian cuisine and is open for dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and gym. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. There's also the convenience of free valet parking. .Places within a 30-minute drive of this 4.5-property class San Rafael del Yuma resort include Dye Fore Golf Club and La Romana Port.
View more Resorts in BayahíbeOpens in a new window

What's nearby

  • Bayahibe Beach - 4 min walk
  • Dominicus Beach - 16 min drive
  • La Romana Port - 20 min drive
  • Teeth of the Dog Golf Course - 24 min drive
  • Casa de Campo Marina - 30 min drive

Getting around

  • La Romana (LRM-La Romana Intl.) - 18 min drive

Restaurants

  • ‪Saona Cafe - ‬6 min drive
  • ‪La Terraza - ‬9 min drive
  • ‪Mare Grill & Restaurant - ‬4 min walk
  • ‪ONNO's - ‬6 min drive
  • ‪Color Café - ‬10 min drive

About this property

Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana

Adults-only beachfront resort with 2 outdoor pools
Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 5 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers outdoor tennis courts, a hot tub and a steam room. Free self parking and valet parking are available. A complete renovation of Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana was completed in August 2019.

Smoking is allowed in designated areas at this 4.5-star San Rafael del Yuma resort.

  • 356 guestrooms or units
  • 3 levels
  • 3 buildings
  • 6 dining venues
  • 2 swim-up bars
  • 5 bars or lounges
  • 7975 sq ft of conference space
  • 741 sq. m of conference space
  • Built in 1997
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana offers 356 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 55-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This San Rafael del Yuma resort provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Caoba - Buffet
  • Chinola - Latin American
  • Mare - Seafood
  • Noor -Mediterranean Grill
  • Sakura - Asian

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Business centre
  • Conference centre (7,975 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1997
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Air conditioning insulation works will take place at the property until 30 November 2024.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hilton Romana All-Inclusive Adult San Rafael Del Yuma
Hilton Romana Inclusive Adult

Frequently asked questions

What is the cancellation policy at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

As of 18 Dec 2024, prices found for a 1-night stay for 2 adults at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana on 19 Dec 2024 start from NZ$837.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

Yep, Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana has a free self car park and free valet parking.

Are there any beaches close to Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

Yep, Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana is a short 4-minute walk from Bayahibe Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find water sports equipment and boat tours.

Is there a spa on site at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

Yep, Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana have a pool?

Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana.

Is Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana family-friendly?

No, Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana is an adults-only property.

Is there a free airport shuttle available at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

No, Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana?

No, only service animals are allowed.

Hilton La Romana All-Inclusive Adult Resort & Spa Punta Cana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 390 out of 596 reviews" "
Rating 8 - Good. 134 out of 596 reviews" "
Rating 6 - Okay. 40 out of 596 reviews" "
Rating 4 - Poor. 13 out of 596 reviews" "
Rating 2 - Terrible. 19 out of 596 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Sebastian

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Las personas que nos atendieron no fueron amables, en una ocasión no nos quisieron seguir sirviendo alcohol si no tomábamos agua, nadie tiene por qué obligar o decidir cuando un huésped ha tomado suficiente pues no estábamos haciendo ningún escándalo ni nadie estaba mal. También otro día una persona de la barra de la piscina del Club exclusivo al cual habíamos adquirido el acceso, cuando preguntamos su nombre nos respondió que como puede ser que estemos ahí hace 5 días y no sepamos nombre. Nos sorprendió mucho el trato a los huéspedes, siendo un hotel como le Hilton. Tambien el personal del counter no fue amable ni nos recibió como uno espera y cuando llamamos a preguntar algunas cosas no sabían ni tenían idea de cosas importantes del hotel, nos dieron información falsa que el SPA estaba cerrado y no era así.
Stayed 5 nights in Sep 2024

10/10 Excellent

Aneuda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Michel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was very nice; ocean very clean. Food options were good. Entertainment activities were very lame, hotel lacked adult life except for music at 11pm.
Stayed 5 nights in Sep 2024

6/10 Okay

Maria

Travelled with partner
Yes everything was good,in except the bathroom.we couldn’t used it because the toilet was not working. I complained to person who is in charge with,but they she didn’t pay attention to me. The show was boring,but staff were very respectful,beach clean and the whole property. That was the only issue,the bathroom. If I have to come back,I will!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Adelmary, Santo Domingo

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton is 5 stars in accommodations, great service, facilities, very clean, the staff is very kind and overall my family and I love it for great vacations.
Stayed 1 night in Aug 2024

8/10 Good

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Melisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for a fancy and quiet getaway
Stayed 1 night in Aug 2024

10/10 Excellent

Janice Rodriguez

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location and facilities.
Stayed 4 nights in Aug 2024

6/10 Okay

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Es un hotel aburrido.
La habitación me la dieron después de las 3 pm. No había shampoo, acondicionador ni gel de baño. El servicio en los restaurantes es lento. Pides el agua 3 veces hasta que llega. El hotel es aburrido. No hay actividades de animación en la piscina. Me quedé en el área de adultos y parecía un retiro espiritual. Todo el tiempo es una música en inglés. Creo que deberían poner temas más caribeños. El casino es pequeño pero las personas que trabajan ahí son muy agradables y divertidas. Es el mejor entretenimiento del hotel. En la noche la única actividad tarde es un saloncito que deja mucho que desear con un Dj. El bar está fuera de ese salón. Una cosa rarísima. No hay fiestas en la piscina ni en la playa. He estado en muchos hoteles en esta área y son mucho más entretenidos con fiesta espuma en la piscina y actividades bailables en la playa. Hay un restaurante en el hotel que se llama Chinola, donde comes la comida más exquisita del hotel. Sin embargo el servicio de los camareros es muy lento y descuidado. Pedimos 4 veces agua y no la trajeron por más de 15 minutos. Es un restaurante en la zona adultos. Tienen un show de baile muy pobre y corto. Recomiendo hagan algo más entretenido.
Stayed 4 nights in Jul 2024

10/10 Excellent

Marvel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was unique in all aspects, clean, beautiful beach, excellent customer service, extremely beautiful grounds and rooms. The bartenders at the beach Diomedy de los Santos and Diorka Mejia were amazing and very prompt to all my drinks requests. The bartenders at Lobby area also were excellent Joanna Davis and Cassandra beltre and Luis Vargas at main register desk was amazing as well they all made my stay for me and my family a wonderful experience. Def recommend this resort.
Stayed 6 nights in Jul 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch hotel with a variety of restaurants and services. Really loved the place. Would definitely be back.
Stayed 9 nights in Jul 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing services from all staff clean pools, everything was perfect will def come back! The staff in the restaurants such as John, willie and all ladies in Mare restaurant. The bartenders in the premium and main lobby all of them were excellent.. Beach is impeccably kept this resort exceeded my expectations. Also the ladies at the beach who serve drinks were also amazing.. Keep up this excellence..
Stayed 4 nights in Jul 2024

8/10 Good

Lina Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very relaxing and fun vacation. The property is beautiful and very well maintained. My only issue was that they need more staff for the restaurants . At the Grill, I had to wait about 25 minutes before anyone came to offer us water. It took well over an hour to get our food. This was all around in each restaurant. Other than that, it was a great experience.
Stayed 6 nights in Jul 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2024

10/10 Excellent

CEDRIC

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved everything about this resort. I’ll definitely be back real soon. LOOK FOR ME 😉
Stayed 3 nights in Jul 2024

10/10 Excellent

Kelsey

Stayed 4 nights in Jul 2024

10/10 Excellent

marc, Pembroke pines

Stayed 5 nights in Jul 2024

10/10 Excellent

Madeleivis

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 4 nights in Jul 2024

8/10 Good

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had inconveniences like access to the room because of low lock battery and upstair bath leaking but were very well handled by the Enclave staff. All employees at the property were very proffessional, attentive and respectful
Stayed 4 nights in Jul 2024

6/10 Okay

Yenny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This beachside retreat is a great spot to relax, though the service at the Enclave beach area was inconsistent. I recommend addressing late check-ins with your front desk. Initially, I was informed I could check in late for a fee. However, upon returning with my wallet 30 minutes later, I was told this option was no longer available and had to do it immediately due to housekeeping policies observed through cameras, which seemed confusing. My overall rating is primarily influenced by this particular interaction. Additionally, the quality of the food could use improvement. The lunch buffet, particularly the meat and fish, was disappointing with rushed and undercooked servings. It's concerning as someone might fall ill at your establishment if this issue persists.
Stayed 3 nights in Jun 2024

10/10 Excellent

Vikas

Liked: Cleanliness, staff & service, property conditions & facilities
All inclusive a very good option. A few staff were not dedicated and welcoming.
Stayed 3 nights in Jun 2024

10/10 Excellent

Manuel

Stayed 3 nights in Jun 2024

2/10 Terrible

Charles Albert

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 5 nights in Jun 2024

10/10 Excellent

Ileana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miriam and Jaqueline at the spa were the best ever!!!!!! They should be recognized! Also Millie the bartender in the enclave pool was spectacular! We stayed there all day because of her! Also Mario in enclave was great ! The entire staff was great!
Stayed 3 nights in Jun 2024