Live Aqua Punta Cana - All Inclusive - Adults Only (Punta Cana, DOM): Reviews & Deals from NZ$918

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Adults-only beachfront property with 5 outdoor pools

Where to?

Dates

April 2025

May 2025

Private beach, beach cabanas, sun-loungers, beach umbrellas

Aqua Junior Suite Swim-up Garden View | View from room

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

includes taxes & fees

6 Apr - 7 Apr

Explore the area

Uvero Alto, Punta Cana, La Altagracia, 23000

Sirenis Aquagames Water Park
‪4 min drive‬
Macao Beach
‪12 min drive‬
Cana Bay Golf Club
‪18 min drive‬
Punta Cana (PUJ-Punta Cana Intl.)
‪35 min drive‬

Room options

55-inch flat-screen TV with cable channels, ping pong

Junior Suite Deluxe Garden View, 1 King

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Pillow menu

Ceiling fan

Blackout curtains

Pillow-top bed

Down duvet

54 sq m
Sleeps 2
1 King Bed

Junior Suite Deluxe Pool View, 1 king

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Pillow menu

Ceiling fan

Blackout curtains

Pillow-top bed

Down duvet

55 sq m
Sleeps 2
1 King Bed

Junior Suite Deluxe Garden View, 2 double

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Pillow menu

Ceiling fan

Blackout curtains

Pillow-top bed

Down duvet

55 sq m
Sleeps 3
2 Double Beds

Junior Suite Deluxe Pool View, 2 double

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Pillow menu

Ceiling fan

Blackout curtains

Pillow-top bed

Down duvet

54 sq m
Sleeps 3
2 Double Beds

Junior Suite Pool View, 2 Double

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Pillow menu

Ceiling fan

Blackout curtains

Pillow-top bed

Down duvet

55 sq m
Sleeps 3
2 Double Beds

Junior Suite Pool View 1 King

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Pillow menu

Ceiling fan

Blackout curtains

Pillow-top bed

Down duvet

55 sq m
Sleeps 2
1 King Bed

Junior Suite Garden View, 2 Double

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Pillow menu

Ceiling fan

Blackout curtains

Pillow-top bed

Down duvet

55 sq m
Sleeps 3
2 Double Beds

Junior Suite Garden View, 1 King

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Pillow menu

Ceiling fan

Blackout curtains

Pillow-top bed

Down duvet

55 sq m
Sleeps 2
1 King Bed

Tierra Suite Ocean Front

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private plunge pool

Air conditioning

Club Lounge

Dining table

Flat-screen TV

80 sq m
Beach view
Sleeps 2
1 King Bed

Fuego Suite Partial Ocean View

Highlights

Furnished balcony or patio

Separate sitting area

Private plunge pool

Air conditioning

Club Lounge

Flat-screen TV

Pillow menu

Ceiling fan

62 sq m
Ocean view
Sleeps 2
1 King Bed

Aqua Junior Suite Swim-up Pool View

Highlights

Furnished balcony or patio

Air conditioning

Club Lounge

Flat-screen TV

Pillow menu

Ceiling fan

Blackout curtains

Pillow-top bed

58 sq m
Sleeps 2
1 King Bed

Aqua Junior Suite Swim-up Garden View

Highlights

Furnished balcony or patio

Air conditioning

Club Lounge

Flat-screen TV

Pillow menu

Ceiling fan

Blackout curtains

Pillow-top bed

58 sq m
Sleeps 2
1 King Bed

Viento Suite Ocean Front

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Club Lounge

Flat-screen TV

Pillow menu

Ceiling fan

Blackout curtains

67 sq m
Ocean view
Sleeps 2
1 King Bed

Fuego Suite Ocean View

Highlights

Furnished balcony or patio

Separate sitting area

Private plunge pool

Air conditioning

Club Lounge

Flat-screen TV

Pillow menu

Ceiling fan

62 sq m
Partial sea view
Sleeps 2
1 King Bed

Honeymoon Junior Suite Swim Up

Highlights

Furnished balcony or patio

Air conditioning

Club Lounge

Flat-screen TV

Pillow menu

Down duvet

Blackout curtains

Separate bedroom

58 sq m
Sleeps 2
1 King Bed

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Live Aqua Punta Cana - All Inclusive - Adults Only. You'll be 9.1 km (5.6 mi) from Macao Beach and 34.7 km (21.6 mi) from Bavaro Beach. Highlights at this all-inclusive property include 8 restaurants, 5 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The buffet restaurant, Liberi, serves international cuisine and is open for breakfast. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site nightclub and gym. Other amenities include free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. Free buffet breakfast is available daily between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also the convenience of free valet parking. .With a stay at this 5-property class Uvero Alto property, you'll be 48.3 km (30 mi) from Juanillo Beach.

What's nearby

Sirenis Aquagames Water Park - 4 min drive - 2.0 km
Macao Beach - 12 min drive - 9.1 km
Cana Bay Golf Club - 18 min drive - 15.2 km
Arena Gorda Beach - 24 min drive - 18.8 km
Bavaro Beach - 45 min drive - 34.8 km

Getting around

Punta Cana (PUJ-Punta Cana Intl.) - 35 min drive

Restaurants

‪Carnival - ‬3 min walk
‪Spoon - ‬9 min walk
‪Wink - ‬9 min walk
‪Scores Sports Bar - ‬2 min walk
‪Tamarindo - ‬9 min walk

About this property

Live Aqua Punta Cana - All Inclusive - Adults Only

Adults-only beachfront property with 5 outdoor pools

Live Aqua Punta Cana - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Live Aqua Punta Cana - All Inclusive - Adults Only, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 7 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a fitness centre, a garden and a terrace. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

347 guestrooms or units

8 dining venues

2 bars on the beach

2 bars by the pool

7 bars or lounges

Conference rooms

14212 sq ft of conference space

1320 sq. m of conference space

Buffet breakfast (free)

Nightclub

Karaoke

Deli

Cabanas on the beach (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Coffee in lobby

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Television in lobby

Bellhop

Lift

Smoking in designated areas

Swim-up bar

Live Aqua Punta Cana - All Inclusive - Adults Only offers 347 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature down duvets. A pillow menu is available. 55-inch flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Similar properties

On private beach
Pool
Hot tub
All-inclusive

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
2 beach bars
2 poolside bars
7 bars/lounges
8 restaurants
A coffee shop/cafe
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

ATL
Chez Rose
Liberi
Miraflores
Sospiro

Things to do

5 outdoor pools
Beach volleyball
Beach yoga
Billiards/pool table
Concerts/live shows
Evening entertainment
Fitness classes
Full-service spa
Gym
Karaoke
Nightclub
Pilates classes
Table tennis
TV in common areas

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

10 meeting rooms
Conference centre (14,212 square foot of space)

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

11 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thalassotherapy

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Lever door handles
Lift (150 centimetre wide door)
Magnifying mirror
Smooth flooring in room
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Visual doorbell notification
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter
Pillow menu
Pillowtop mattress

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

55-inch flat-screen TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar
Restaurant dining guides

Air conditioning
Ceiling fan
Energy-saving switches in guestrooms
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: DOP 8100 per pet (varies based on length of stay)
Only dogs are allowed
Maximum 2 (weight limit: 44 lb per pet)
Pets cannot be left unattended
Food and water bowls and an off-lead area are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: DOP 8100 per pet (varies based on length of stay)
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Parties and events (including family gatherings, birthday parties and weddings) are allowed on site

This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and children 18 years old and younger aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Infiniti Punta Cana Hotel

Hotel Infiniti Punta Cana Punta Cana

Punta Cana Infiniti Punta Cana Hotel

Hotel Infiniti Punta Cana

Infiniti Punta Cana Punta Cana

Infiniti Hotel

Infiniti

Infiniti Punta Cana

Live Aqua Beach Resort Punta Cana

Live Aqua Punta Cana All Inclusive Adults Only

Live Aqua Beach Resort Punta Cana All Inclusive Adults Only

Live Aqua Punta Cana - All Inclusive - Adults Only Punta Cana

Frequently asked questions

What is the cancellation policy at Live Aqua Punta Cana - All Inclusive - Adults Only?

Live Aqua Punta Cana - All Inclusive - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Live Aqua Punta Cana - All Inclusive - Adults Only?

As of 1 Apr 2025, prices found for a 1-night stay for 2 adults at Live Aqua Punta Cana - All Inclusive - Adults Only on 6 Apr 2025 start from NZ$918.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Live Aqua Punta Cana - All Inclusive - Adults Only?

Yep, Live Aqua Punta Cana - All Inclusive - Adults Only has a free self car park and free valet parking.

Are there any beaches close to Live Aqua Punta Cana - All Inclusive - Adults Only?

The closest beach to Live Aqua Punta Cana - All Inclusive - Adults Only is Macao Beach (5.8 km).

Is there a spa on site at Live Aqua Punta Cana - All Inclusive - Adults Only?

Yep, there is an onsite spa at Live Aqua Punta Cana - All Inclusive - Adults Only. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Live Aqua Punta Cana - All Inclusive - Adults Only have a pool?

Yep, and guests love it! Live Aqua Punta Cana - All Inclusive - Adults Only has 5 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Live Aqua Punta Cana - All Inclusive - Adults Only?

Live Aqua Punta Cana - All Inclusive - Adults Only features a private beach, 2 beach bars and 5 outdoor pools. All guestrooms come with pillowtop beds and 24-hour room service.

What makes Live Aqua Punta Cana - All Inclusive - Adults Only a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Live Aqua Punta Cana - All Inclusive - Adults Only.

Is Live Aqua Punta Cana - All Inclusive - Adults Only family-friendly?

No, Live Aqua Punta Cana - All Inclusive - Adults Only is an adults-only property.

Does Live Aqua Punta Cana - All Inclusive - Adults Only serve breakfast?

You bet, our guests give top marks to the free buffet breakfast here! Offered daily between 7:00 AM and 11:30 AM, this is the place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Live Aqua Punta Cana - All Inclusive - Adults Only?

No, Live Aqua Punta Cana - All Inclusive - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Live Aqua Punta Cana - All Inclusive - Adults Only?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Live Aqua Punta Cana - All Inclusive - Adults Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Live Aqua Punta Cana - All Inclusive - Adults Only?

Dogs are welcome at Live Aqua Punta Cana - All Inclusive - Adults Only, with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

Live Aqua Punta Cana - All Inclusive - Adults Only Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

2/10 Terrible

Michelle

31 Dec 2024

Disliked: Staff & service

Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

31 Dec 2024

Stayed 4 nights in Dec 2024

10/10 Excellent

Ervin

Travelled with partner

30 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service and attention to details from the staff was amazing, I can honestly say 5 stars. The property does need a little TLC on some of the outdoor areas however it’s an extremely gorgeous property with great food and entertainment.

Stayed 3 nights in Dec 2024

4/10 Poor

Kashyap

30 Dec 2024

Stayed 4 nights in Dec 2024

6/10 Okay

Yuliia

Travelled with partner

29 Dec 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Our experience at the resort was a mix of highs and lows, leaving us with bittersweet memories. Arrival & Check-In: The initial greeting was excellent, with a separate lounge and drinks to unwind after a chaotic airport and taxi journey—a great start. Room: We chose a private pool room with credits for massages and alcohol, which was a nice perk. However, the room had a damp, musty smell upon entry. Thankfully, housekeeping was outstanding and kept the room fresh daily. Mosquitoes: Mosquitoes were a major problem. The on-site shop didn’t have repellent, and while the butlers procured some, the prices were outrageous, adding unnecessary frustration. Dining: Dining was disappointing overall, except for the buffet and Mediterranean restaurant. Other venues lacked fresh, flavorful options and professional preparation. The Japanese restaurant was a low point, with rude service and subpar sushi. Service: Service was inconsistent. Room service was chaotic, with multiple calls about credits and menu availability, culminating in champagne and a manager arriving separately for receipt signatures. Buffet servers seemed overwhelmed, juggling tables, leading to long waits or incorrect orders. Beach: The beach was beautiful, but poorly maintained, with litter scattered around. Staff could have been more proactive in keeping it clean. Activities: The activities were uninspired, and staff didn’t engage guests in scheduled events.

Stayed 7 nights in Dec 2024

10/10 Excellent

Destiny

29 Dec 2024

Stayed 3 nights in Dec 2024

10/10 Excellent

Sylvia Migdalia

Travelled with family

29 Dec 2024

Liked: Cleanliness, staff & service, amenities

The resort staff was excellent and the actual resort was clean quiet.

Stayed 7 nights in Dec 2024

10/10 Excellent

Adam

Travelled with partner

29 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing adults only all inclusive, best I have ever been too. Perfect size, not overly built. Maybe 2-300 guests, plenty of walkways, never overcrowded but also not under crowded. Perfect blend. Great spa, facials and manicure were ok, but massage and overall services outstanding. Lino at the tour desk is amazing. Everyone, the Dominican people in general, amazing!

Stayed 5 nights in Dec 2024

10/10 Excellent

Jason

Travelled with group

28 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great VIP staff. Thank you Pedro!

Stayed 3 nights in Dec 2024

10/10 Excellent

JIMMY LEE, Kingsland

Travelled with partner

28 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our trip was wonderful from the time we walked in the door, the personal check-in was very nice. The staff was attentive from beginning to end. Everyone was friendly and helpful. Julio in the buffet made the start of everyday amazing! Our butler's Ismael and Nathanael, they were excellent and came through with everything we requested in a timely manner, they deserve a raise...Thank you to everyone! We will definitely stay here again!!

Stayed 5 nights in Dec 2024

10/10 Excellent

Valentin Cornel

Travelled with group

27 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All good

Stayed 9 nights in Dec 2024

10/10 Excellent

Susan

27 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Azenith

27 Dec 2024

Liked: Cleanliness

Stayed 4 nights in Dec 2024

10/10 Excellent

Porche, Berwyn

Travelled with group

27 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Would love to come back

Stayed 5 nights in Dec 2024

4/10 Poor

Derek

Travelled with family, Travelled with group

27 Dec 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

I have been on quite a few all inclusive vacations and this one was unfortunately on the near bottom of my list. The property grounds were gorgeous, and Red with the event staff was awesome, but unfortunately those were the only good things about this vacation. The food got 3/6 people sick. The first room we stayed in had a water leak fro maybe ceiling in which we were rushed out and put into the same type of room. No offers of upgrades or offers to make up for the inconvenience. Most importantly, I had AirPods stolen which are clearly trackable. They were tracked from my room, to Higuey, a town where a shuttle picks up many of the employees per the staff in the main lobby. I submitted a complaint with the reception desk and manager where they only offered me a “free 2 night stay”. I live in the US, so clearly I wasn’t paying for a flight out again just to benefit from a 2 night stay after items were stolen from my room without a solution. They said they couldn’t “accuse” their staff of stealing so they would refund me 1 night stay. This equates to not even 1/4 of what the AirPods cost me. The office staff, Catherine, stated she would email me their investigation updates, but I have not received one email yet from her. Only good thing about this complex is Red. I would not recommend this resort to anyone as items were STOLEN, and a valid solution was never given to me.

Stayed 7 nights in Dec 2024

10/10 Excellent

Tyson

26 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel

THIS HOTEL IS AMAZING THE BEACH THE PROPERTY THE STAFF AND THE SERVICE WOW. IMPECCABLE :) I RECOMMEND THE VIP EXPERIENCE

Stayed 1 night in Dec 2024

2/10 Terrible

Chidiebere

25 Dec 2024

Stayed 2 nights in Dec 2024

10/10 Excellent

Jorge, north bergen

25 Dec 2024

Stayed 3 nights in Nov 2024

10/10 Excellent

Briana

24 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort itself is BEAUTIFUL. Very chic and trendy. The atmosphere is more of a relaxing type of vacation with a little bit of partying. I recommend if you want something a little quieter. The entertainment was great at night for the time we went since it rained most nights but the staff made the best of it. The food was great at all the restaurants. Rooms were very clean and every single staff member was very friendly and welcoming. I wish there were more activities at the resort itself but overall I would go back just for the relaxation and food at this resort. Great for couples! Lots of romantic things to organize and make your trip special. Spa services, private dinner on the beach, and dinner in the wine cellar at the French restaurant. Lots of food options throughout the day and 24/7 room services came in handy for the late night.

Stayed 5 nights in Dec 2024

10/10 Excellent

Jianliang

23 Dec 2024

Stayed 1 night in Dec 2024

10/10 Excellent

Kari

23 Dec 2024

Stayed 6 nights in Dec 2024

4/10 Poor

Gabriella Anai

Travelled with partner, Travelled with group

23 Dec 2024

Liked: Cleanliness

Disliked: Staff & service, amenities

Service was horrible! The resort itself is beautiful but if you’re Latino do not come here. Everyone else around us received better service while we didn’t. They asked us what our ethnicity was and since then it went downhill. Anytime we asked for things like a fruit flavored drink they were out of it and instead would give it to other guest IN FRONT OF US. Staff was rude and lazy. We tipped and still couldn’t get decent service. When we asked for a water bottle at one of their restaurants the waiter said no because if “ I have to get one for you I have to get one for everyone and I don’t want to do that.” Bartenders are horrible they don’t know how to make any drinks and the drinks they did know how to make were disgusting. The glasses were dirty and when complained about the staff didn’t offer to replace it. Horrible, horrible service never coming back.

Stayed 5 nights in Dec 2024

10/10 Excellent

Andy

23 Dec 2024

Stayed 3 nights in Nov 2024

4/10 Poor

RALUCA

23 Dec 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Nov 2024

8/10 Good

Hejira

Travelled with group

23 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property needs wayyy more entertainment

Stayed 5 nights in Dec 2024

Live Aqua Punta Cana - All Inclusive - Adults Only

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View all photos for Junior Suite Deluxe Garden View, 1 King

Junior Suite Deluxe Garden View, 1 King

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View all photos for Junior Suite Deluxe Pool View, 1 king

Junior Suite Deluxe Pool View, 1 king

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View all photos for Junior Suite Deluxe Garden View, 2 double

Junior Suite Deluxe Garden View, 2 double

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View all photos for Junior Suite Deluxe Pool View, 2 double

Junior Suite Deluxe Pool View, 2 double

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View all photos for Junior Suite Pool View, 2 Double

Junior Suite Pool View, 2 Double

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View all photos for Junior Suite Pool View 1 King

Junior Suite Pool View 1 King

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View all photos for Junior Suite Garden View, 2 Double

Junior Suite Garden View, 2 Double

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View all photos for Junior Suite Garden View, 1 King

Junior Suite Garden View, 1 King

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View all photos for Tierra Suite Ocean Front

Tierra Suite Ocean Front

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View all photos for Fuego Suite Partial Ocean View

Fuego Suite Partial Ocean View

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View all photos for Aqua Junior Suite Swim-up Pool View

Aqua Junior Suite Swim-up Pool View

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View all photos for Aqua Junior Suite Swim-up Garden View

Aqua Junior Suite Swim-up Garden View

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View all photos for Viento Suite Ocean Front

Viento Suite Ocean Front

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View all photos for Fuego Suite Ocean View

Fuego Suite Ocean View

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View all photos for Honeymoon Junior Suite Swim Up

Honeymoon Junior Suite Swim Up

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Secrets Tides Punta Cana All Inclusive - Adults Only

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Live Aqua Punta Cana - All Inclusive - Adults Only

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Excellence Punta Cana - Adults Only All Inclusive

Excellence Punta Cana - Adults Only All Inclusive

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