6/10 Okay
Chassidy
Travelled with partner
19 Sept 2025
I was there for 4 nights 5 days. The staff were all very friendly. The food was terrible. Everything was salty and the variety wasn’t enough. I ordered room service a few times and that’s where my issue was. First time i ordered the room service i was in my towel on the balcony catching some air. I guess i didn’t hear the door and the gentlemen proceed to enter my room to give me my food. Didn’t think anything of it gave him a tip and said thank you. The second time i ordered room service i left a note on the door saying please bring the food inside i needed to step out really quick to the reception office. As i get back to the room an hour goes by and i thought about my food. I called to see if it was on its way or maybe they were just busy. She proceed so say they knocked and no one answered and they saw the note but couldn’t leave the food in front of the door . Had i known they wouldn’t go into my room with a note being on the door i would’ve waiting for my food before heading to the office. I assumed because the gentleman automatically came in my room the first time WITHOUT permission that they would be able to leave my food in the room while i was gone for 15 minutes. No one did anything when i filed a complaint. Overall the bar by the pool is great. Alfonso and Franklyn are the best bartenders there !
Chassidy
Stayed 4 nights in Sep 2025






























