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Ocean El Faro Resort - All Inclusive

5.0 star property
Luxury property on the beach, with 2 outdoor pools

Photo gallery for Ocean El Faro Resort - All Inclusive

Exterior
10 restaurants, breakfast, lunch, dinner served; international cuisine
Privilege Royal Master Suite | Bathroom
Lobby sitting area
Privilege Junior Suite Vista Piscina Roof Top

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Bar
  • Pool
  • Breakfast included
  • All-inclusive
  • Laundry

Explore the area

Map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000
  • Sirenis Aquagames Water Park
    ‪13 min drive‬
  • Macao Beach
    ‪18 min drive‬
  • Cana Bay Golf Club
    ‪20 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪45 min drive‬

Room options

View all photos for Junior Suite Garden View

Junior Suite Garden View | View from room

Junior Suite Garden View

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Vista Piscina

Junior Suite Vista Piscina | Living room

Junior Suite Vista Piscina

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up

Junior Suite Swim Up

Junior Suite Swim Up

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
LCD TV
Ceiling fan
  • 53 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Master Suite Swim Up

Privilege Master Suite Swim Up

Privilege Master Suite Swim Up

Highlights

Balcony
Separate dining area
Separate sitting area
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 111 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Royal Master Suite

Privilege Royal Master Suite | Bathroom

Privilege Royal Master Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Roof Top

Premium bedding, free minibar, in-room safe, desk

Junior Suite Roof Top

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • 127 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite vista Jardín

Premium bedding, free minibar, in-room safe, desk

Privilege Junior Suite vista Jardín

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Pool View

Premium bedding, free minibar, in-room safe, desk

Privilege Junior Suite Pool View

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Vista Piscina Roof Top

View from room

Privilege Junior Suite Vista Piscina Roof Top

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free minibar items
LCD TV
  • 137 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Standard With Pool View

Premium bedding, free minibar, in-room safe, desk

Suite Standard With Pool View

  • Sleeps 2
  • 1 Single Sofa Bed and 1 Queen Bed

View all photos for Suite Luxury With Sea View

Premium bedding, free minibar, in-room safe, desk

Suite Luxury With Sea View

  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room Superior With Garden View

Premium bedding, free minibar, in-room safe, desk

Room Superior With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Superior With Pool View

Premium bedding, free minibar, in-room safe, desk

Suite Superior With Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Premium With Pool View

Premium bedding, free minibar, in-room safe, desk

Suite Premium With Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Superior With Garden View

Premium bedding, free minibar, in-room safe, desk

Suite Superior With Garden View

  • Sleeps 4
  • 2 Queen Beds

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Ocean El Faro Resort - All Inclusive. You'll be 8.4 km (5.2 mi) from Macao Beach and 18 km (11.2 mi) from Arena Gorda Beach. Highlights at this all-inclusive property include 10 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, facials and body treatments along with access to the sauna and steam room. The buffet restaurant, El Mercado, serves international cuisine and is open for breakfast, lunch and dinner. With 13 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site free water park and nightclub. 6028 square feet (560 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a lazy river. Free buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of free self parking. .Within a 20-minute drive of this 5-property class Uvero Alto property, attractions include Sirenis Aquagames Water Park and Cana Bay Golf Club.

What's nearby

  • Sirenis Aquagames Water Park - 13 min drive
  • Macao Beach - 18 min drive
  • Cana Bay Golf Club - 20 min drive
  • Iberostar Golf Course - 21 min drive
  • Arena Gorda Beach - 24 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 45 min drive

Restaurants

  • ‪Lobby Bar - ‬11 min walk
  • ‪El Mercado - ‬8 min walk
  • ‪Beach Club El Faro - ‬1 min walk
  • ‪Sports Bar - ‬7 min walk
  • ‪Carnival - ‬9 min drive

About this property

Ocean El Faro Resort - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Ocean El Faro Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Ocean El Faro Resort - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 911 guestrooms or units
  • 3 levels
  • 18 buildings
  • 10 dining venues
  • 3 swim-up bars
  • 13 bars or lounges
  • 6028 sq ft of conference space
  • 560 sq. m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Ocean El Faro Resort - All Inclusive offers 911 air-conditioned accommodations with Hot tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. 49-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with hairdryers.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 10 restaurants
  • 13 bars/lounges
  • 3 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • Dolce Vita
  • El Mercado
  • Route 66
  • Sakura

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Lazy river
  • Nightclub
  • Playground
  • Shopping

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 6,028 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Free stocked minibar
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean Faro Inclusive Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
All-inclusive property Ocean El Faro Resort - All Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean El Faro Resort - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Ocean El Faro Resort - All Inclusive?

Ocean El Faro Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Ocean El Faro Resort - All Inclusive?

Yep, Ocean El Faro Resort - All Inclusive has a free self car park.

Are there any beaches close to Ocean El Faro Resort - All Inclusive?

The closest beach to Ocean El Faro Resort - All Inclusive is Macao Beach (3.5 km).

Is there a spa on site at Ocean El Faro Resort - All Inclusive?

Yep, there is an onsite spa at Ocean El Faro Resort - All Inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Ocean El Faro Resort - All Inclusive have a pool?

Yep, and guests recommend it! Ocean El Faro Resort - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Ocean El Faro Resort - All Inclusive have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Ocean El Faro Resort - All Inclusive?

Ocean El Faro Resort - All Inclusive features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, Private jetted baths and hydromassage showerheads.

What makes Ocean El Faro Resort - All Inclusive a romantic place to stay?

A private beach and couples dining, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Ocean El Faro Resort - All Inclusive.

Is Ocean El Faro Resort - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds in the guestrooms, it's no surprise that Ocean El Faro Resort - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Ocean El Faro Resort - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Ocean El Faro Resort - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is on offer daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Ocean El Faro Resort - All Inclusive?

No, Ocean El Faro Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Ocean El Faro Resort - All Inclusive?

Yep, they've got a beach bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Ocean El Faro Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Ocean El Faro Resort - All Inclusive?

No, only service animals are allowed.

Ocean El Faro Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1105 out of 2321 reviews
Rating 8 - Good. 552 out of 2321 reviews
Rating 6 - Okay. 297 out of 2321 reviews
Rating 4 - Poor. 187 out of 2321 reviews
Rating 2 - Terrible. 180 out of 2321 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My housekeeping person Yajaira was the best and wonderful. Always asking about our necessities.
Stayed 4 nights in Nov 2024

6/10 Okay

Nydia

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Mas limpieza y atención en los cuartos
Stayed 5 nights in Nov 2024

10/10 Excellent

Amer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was clean, safe and had an enjoyable environment around the clock. The food was good with a lot of options from buffet to steaks. I wish they catered to the Muslim demographic more as getting halal meat was a struggle.
Stayed 10 nights in Nov 2024

8/10 Good

Nicholas Barrell, Saint Louis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I love the view and the variety of food/beverages. I didnt like being hassled to buy property at the resort. I wasnt told that it was basically a timeshare in other words. They hound you for a sale I asked to think about it and the sales guy got really upset and aggressive. The resort had a different menu for much and dinner everyday. I didnt like that the safe didnt work. The maintenance came to replace the safe and it worked after that. I got locked out of my room daily due to something being wrong with the door lock and had to walk back up the front lobby which was a long walk even when it was raining. Also it seems you can bring pool floats because they are extremely expensive at the gift shop. Bring cash if you are going to tip. I was told by the front desk I can use the atm in the lobby then switch over to US currency but the front desk acted like they didn’t understand after I already used the atm to get their currency and they didnt want to the the money from the atm. Over all it was a nice place to visit and enjoy my birthday. Do your research when going to places out of the country.
Stayed 5 nights in Oct 2024

8/10 Good

Imani Latifa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip
Stayed 5 nights in Nov 2024

2/10 Terrible

Farheen

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I stayed at Ocean El Faro Resort to celebrate my birthday, and it was an absolute disaster. We asked the resort to arrange a surprise for my birthday, but despite their promises, nothing was done. The food was awful, and we all got food poisoning that lasted even after we returned home. I was sick for an entire week, missed work, and had to be hospitalized for a day due to the severity of the illness. The “all-inclusive” experience was misleading; many areas were restricted, and they constantly pushed us to upgrade to adults-only and exclusive areas, which were never mentioned before booking through Expedia. The service was incredibly slow, and we had broken amenities in our room, including a faulty balcony door and a hot tub that didn’t work. To make things worse, they forgot to give us the floating swing, which was supposed to be in every room. We had to ask multiple times to get it. The TV only had their loop channels, and the staff was rude and unhelpful. The beach was dirty, and the property’s condition was far from what we expected. The resort marketed itself as a paradise, but it felt more like a scam. The only positive part of the trip was the restaurant area and a bartender named Omar, who was friendly and welcoming. Overall, the experience was frustrating and disappointing, and I would never recommend this resort to anyone. It was a waste of money and time.
Stayed 4 nights in Nov 2024

4/10 Poor

Kuljinder

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Room has a bad smell.
Stayed 4 nights in Nov 2024

8/10 Good

JINNY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great vacation!! Kudos to our concierge, Jose M. for treating us like royalty. He inquired as to our needs every morning and personally ensured we were well taken care of. Every staff member we encountered was friendly and helpful. Shout out to the waiters and waitresses in El Mercado who greeted us cheerfully every morning and noon. We dined in every restaurant and found the food delicious. The pools were clean and refreshing and the grounds were equally well maintained. Looking forward to a return visit.
Stayed 13 nights in Nov 2024

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Mi unica queja es que el aire acondicionado nunca enfrió, lo reporte en varias ocasiones y no me resolvieron. De lo demas no tengo queja, los empleados son super serviciales, la comida rica, el staff de animacion super!! Ya quiero volver.
Stayed 4 nights in Nov 2024

8/10 Good

Sylmarie Rivera

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean
Stayed 3 nights in Nov 2024

10/10 Excellent

Oswaldo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar superó nuestras expectativas. Nos gusto todo. La comida excelente y gran variedad en el buffet. El servico del personal fue 10 de 10. En especial el Sr Johanser Mazara que estuvo pendiente de todo e hizo un trabajo exepcional.
Stayed 3 nights in Nov 2024

8/10 Good

Ena

Travelled with family
Liked: Amenities
Tuvimos una experiencia muy linda y agradable con el servicio de johanzer estuvo al tanto de nosotros todo el tiempo nos ayudó con ls reservas de los restaurantes excelente trabajador no existen las estrellas para evaluar este empleado excelente excelente . Al igual que Ricardo el que prepara los tragos en la piscina que hermosa persona atento servicial rápido estás dos personas me impresionaron sus servicios .
Stayed 7 nights in Nov 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

micha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had the most amazing honeymoon at Ocean el faro the staff was so amazing and so nice the rooms were amazing 10 out of 10 experience
Stayed 6 nights in Nov 2024

6/10 Okay

Lavinra

Travelled with partner
Liked: Staff & service
The common areas of the property are absolutely stunning. Impressive lobby area and open plaza. The food is below average at its best. Several parts of the property are in disrepair - i.e. the Route 66 restaurant is in desperate need of upkeep to its tables chairs, drywall, etc. The room was lovely but also in need of upkeep. We had a cracked/leaking roof, the lamp at the bedside was falling off/upside down, and the shower door would not close. Some staff were lovely and super friendly (omelette guy at Pez Dama, Stephany from the entertainment team, Lury at check-in) but others were snobbish and quite rude (the women at the lobby bar). The beach was rough and rocky so not the best for swimming but there are plenty pools. There was always something to do in between the nightly shows, beach parties, lobby bar open untill midnight, sports bar open until 1 and the disco. We wished the bowling alley stayed open later as we were never able to try it. Overall, I likely would not return to this property.
Stayed 6 nights in Nov 2024

8/10 Good

Cartagena

Stayed 3 nights in Nov 2024

8/10 Good

Brandon

Travelled with group
Liked: Cleanliness, staff & service, amenities
A Surprisingly Great Stay! My friends and I were a bit skeptical about staying at this resort after seeing all the reviews about theft on this page. 😬 But with the trip already booked (November 9-17 through Expedia), we decided to go for it—and we’re so glad we did! To our surprise, booking through Expedia came with butler service (which we had no idea about until we arrived). José, our butler, went above and beyond to ensure everything was perfect, from restaurant reservations to stocking extra waters in our rooms. 🙌 Our group had an absolute blast! 🛏️Rooms: My partner and I booked a junior suite swim-up. It wasn’t as humid as we expected, though we did bring DampRid just in case. No issues with theft whatsoever—we packed travel safes and brought a lock for the closet. We also only had our room cleaned while we were in there, just to be extra cautious. 🍔Food & Service: The food was decent overall! Breakfast, the buffet pizza, and Sakura were pretty good. Route 66 was a solid spot for late-night bites, but the real standout was the burgers at the burger bar—definitely our favorite! Service was mostly great, though sometimes it was hard to get cutlery or water at the tables. But Omar at the swim-up bar made up for it—he was amazing! 🏊‍♂️🍹 He kept our drinks flowing and even delivered them to our swim-up pool. Don’t miss the rum punch and mini beer shots! 🍻
Stayed 8 nights in Nov 2024

10/10 Excellent

Sherry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and I had a great vacation at this resort. The staff is always friendly and the dining experience was better than expected. We especially appreciate the tour consultants who provided great options for my family at low prices. The room is clean and dry (not damp like other resorts we have stayed at). The beach was decent size and there are constant golf carts available to get you to places. I’d come back soon.
Stayed 5 nights in Nov 2024

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed all. Daisy club for my 6yo. Lazy River for all. Ocean not so much because it was very strong waves. But can’t blame the hotel for that 😜. Only request, please add chicken nuggets for the picky eaters. Thank you.
Stayed 7 nights in Nov 2024

10/10 Excellent

dominic kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and modern. Air conditioning was very cold. Ambient outside temps in high 80s to low 90s. Inside 68. Towels and sheets spotless clean. Restaurants good variety and very hygienic. Some less then attentive service but overall good. Bars had strong drinks and quick service for all inclusive resorts. Only drawback is beach. We enjoy swimming in ocean and will go out a distance. Most of the area very rocky shelf. Sand stops 10 to 15 yards from high water mark. Be careful.
Stayed 6 nights in Nov 2024

10/10 Excellent

Mujtaba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Tirza O

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely comeback
Stayed 3 nights in Nov 2024

10/10 Excellent

Cory

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Pilar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More local music for entertainment at night
Stayed 4 nights in Nov 2024