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Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only

4.5 star property
Adults-only beachfront property
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only

Outdoor pool, pool loungers
The Mansion
Premium bedding, minibar, in-room safe, individually decorated
7 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby sitting area

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Spa
  • Breakfast included
    Breakfast included
  • Bar
    Bar
  • Air conditioning
    Air conditioning
  • All-inclusive
    All-inclusive
The price is NZ$370
includes taxes & fees
3 Dec - 4 Dec

Explore the area

Map
Highway Macao Uvero Alto Beach, Punta Cana, La Altagracia, 23000
  • Sirenis Aquagames Water Park
    8 min drive
  • Macao Beach
    15 min drive
  • Cana Bay Golf Club
    20 min drive
  • Punta Cana (PUJ-Punta Cana Intl.)
    35 min drive

Room options

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony or patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 51 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite

Luxury Junior Suite

Luxury Junior Suite

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Luxury Room

Luxury Room

Luxury Room

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Presidential Ocean Front Swim Out One Bedroom Suite Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential Ocean Front Swim Out One Bedroom Suite Diamond Club

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
  • 121 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Presidential Ocean Front Terrace One Bedroom Suite Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential Ocean Front Terrace One Bedroom Suite Diamond Club

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
  • 121 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Luxury Presidential One Bedroom Suite Diamond Club

Luxury Presidential One Bedroom Suite Diamond Club

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Mansion

The Mansion

The Mansion

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 99 sq m
  • Sleeps 12
  • 5 King Beds and 2 Queen Beds

Similar properties

Building design
Live Aqua Punta Cana - All Inclusive - Adults Only
On private beach
Pool
Breakfast included
All-inclusive
4.5 out of 5, Wonderful, (1602)
The price is NZ$636
for 1 night
includes taxes & fees
20 Nov - 21 Nov
Live Aqua Punta Cana - All Inclusive - Adults Only

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only. You'll be 8.7 km (5.4 mi) from Macao Beach and 15.5 km (9.6 mi) from Cana Bay Golf Club. Highlights at this all-inclusive property include 7 restaurants, 3 bars/lounges and a full-service spa. .A relaxing day at Royal Spa can include massages, facials and body treatments along with hydrotherapy and mani/pedis. The buffet restaurant, Elements, serves international cuisine and is open for breakfast, lunch and dinner. At the property's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach and enjoy the on-site outdoor swimming pool, nightclub and gym. Other amenities include free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free valet parking. .Within a 30-minute drive of this 4.5-property class Uvero Alto property, attractions include Cocotal Golf and Country Club and Iberostar Golf Course.

What's nearby

  • Sirenis Aquagames Water Park - 8 min drive
  • Macao Beach - 15 min drive
  • Cana Bay Golf Club - 20 min drive
  • Iberostar Golf Course - 22 min drive
  • Arena Gorda Beach - 23 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 35 min drive

Restaurants

  • ‪Beach Club El Faro - ‬8 min drive
  • ‪Sports Bar - ‬7 min drive
  • ‪Pez Dama - ‬8 min drive
  • ‪Carnival - ‬19 min walk
  • ‪Wink - ‬5 min drive

About this property

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only

Adults-only beachfront property
Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only offers its guests a full-service spa, an outdoor pool, and a sauna. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

A nightclub, a fitness centre, and spa services are also featured at the luxury Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only. Self parking and valet parking are free.

Smoking is allowed in designated areas at this Art Deco Punta Cana property.

  • 320 guestrooms or units
  • 4 levels
  • 9 buildings
  • 7 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2014
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • On-site shopping
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only offers 320 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, dressing gowns and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Royal Spa. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Elements
  • Hunter Steakhouse
  • Pescari
  • Tandori
  • Vespa

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • 9 buildings
  • Art Deco architecture
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 30 September 2024 to 10 November 2024 (completion date subject to change). The following areas are affected:
  • Swimming pool

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Safety Assured Holidays Protocol (Blue Diamond Resorts)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Assured Holidays Protocol (Blue Diamond Resorts) guidelines.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

CHIC Royalton Resorts Adults All Inclusive Hotel Punta Cana
CHIC Royalton Resorts Adults All Inclusive Hotel
CHIC Royalton Resorts Adults All Inclusive Punta Cana
CHIC Royalton s Adults Inclus
CHIC Royalton Resorts Adults Punta Cana
CHIC Royalton Resorts Adults
CHIC Royalton Resorts Adults All Inclusive Punta Cana
CHIC by Royalton Resorts - Adults Only, All Inclusive Punta Cana
CHIC Royalton Resorts Adults All Inclusive
CHIC by Royalton Resorts Adults Only All Inclusive
CHIC by Royalton Resorts Adults Only All Inclusive
Royalton CHIC Punta Cana Adults only All Inclusive.
Royalton CHIC Punta Cana Resort Spa Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

As of 6 Nov 2024, prices found for a 1-night stay for 2 adults at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only on 3 Dec 2024 start from NZ$370.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Yep, Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only has a free self car park and free valet parking.

Are there any beaches close to Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

The closest beach to Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only is Bavaro Beach (25.1 km).

Is there a spa on site at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Yep, Royal Spa is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only have a pool?

Yep, and guests recommend it! Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The property will be renovating the swimming pool from September 30 2024 until November 10 2024 (completion date subject to change).

What luxury perks are available at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only features a full-service spa, a nightclub and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only a romantic place to stay?

Al fresco dining and 24-hour room service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only.

Is Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only family-friendly?

No, Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only is an adults-only property.

Does Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only serve breakfast?

Sure does, complimentary buffet brekkie is on offer daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

No, Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

No, pets are not allowed.

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 455 out of 1001 reviews" "
Rating 8 - Good. 213 out of 1001 reviews" "
Rating 6 - Okay. 145 out of 1001 reviews" "
Rating 4 - Poor. 88 out of 1001 reviews" "
Rating 2 - Terrible. 100 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really fun
Stayed 1 night in Aug 2024

8/10 Good

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Where do I start Expedia got us a Diamond Club upgrade! The staff were amazing. Best customer service I’ve ever had at a resort. Specifically butler -Darleny. She went above and beyond to make sure we had a great experience at Royalton. She even got us home made chicken noodle soup when my daughter’s stomach was upset. Hands down Darleny and her crew were amazing. Everyone looked for ways to service us and upgrade your experience. I look forward to trying ALL the Royalton after this experience they are my go to for all inclusive resorts. My cousin went to Royalton St Lucia and was equally impressed so it’s ROYALTON for the win for us! BTW you must book Diamond Club for butler service. Trust me it’s definitely worth every penny.
Stayed 4 nights in Aug 2024

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Aug 2024

8/10 Good

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful adults only all inclusive resort! Right on the beach which is beautiful!!! Staff was friendly and helpful. Food at the restaurants was great. Only thing I did not like was the room service food. It didnt seem fully cooked/well made most of the time. I would stay at this resort again.
Stayed 4 nights in Jul 2024

2/10 Terrible

Decia

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I wish this resort advertised itself as COUPLES adults only; as this was not a resort for single adults. When we arrived, as soon as exiting the car there was flooding from the storm and the entire front area where checkin and activities are held, smelled like feces. We later realized it was the sewage system. The rep at checkin was not friendly nor did she explain the benefits allotted to us as Expedia guests. She did not explain the layout of the resort nor where our room was located. It was very unprofessional. Events, shows were frequently cancelled without notice or nothing to replace it. The staff had no idea what was going on and where things were located (probably a language barrier). Our room was filthy. We had to request the maid clean the floors and change the linen as soon as we arrived. The facility is outdated. I’m glad I didn’t upgrade to Diamond club. I told staff we were staying for mother’s bday. They ignored the request and didn’t acknowledge her with birthday on door. The food was awful and selection was minimal. We could never get reservations for the other restaurants; although it was not crowded during our stay. The best part of our stay was the workout programs and coaches. I will never stay at another Royalton property because of my stay with Chic Royalton. I definitely will not refer anyone to stay there either. I have stayed at several resorts in Punta Cana and never have I had such an awful experience.
Stayed 3 nights in Aug 2024

10/10 Excellent

Shantral

Stayed 1 night in Aug 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
The staff was so helpful. Roberto was amazing! Very fun environment.
Stayed 3 nights in Aug 2024

2/10 Terrible

Shameka

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this hotel at all upon arriving and getting out of our vehicle you were hit with a horrible odor that smelt like sewer before you even checked in your room. I should have knew it was only going get worst after that. Checking in was horrible all the workers have limited English and the lady checking us in was extremely rude. She didn’t offer us any information about the hotel events, restaurants etc.. She handed us a paper took our credit card for deposit and sent us on our way. We get to the room the room was outdated with dirty floors, holes in the walls and a bed that felt like concrete. The food was horrible, we couldn’t get in to the restaurants to eat but I’m sure they probably weren’t better. The staff at the bars were rude of you weren’t tipping they were barely paying attention to you and I’m a tipper i tip generously because i know they live off of tips so i don’t mind it’s essential for me to tip, but please provide me with good service. The tvs in the rooms were all in Spanish with limited service it took me a day to figure out how to switch it to English as the maintenance tech had no idea how to fix it not even sure if they understood. Also this is not a resort for single people that are looking to have fun and party. This resort was full of couple and older ppl and lacked entertainment. I would not recommend this resort at all
Stayed 3 nights in Aug 2024

10/10 Excellent

Shantral

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Best Birthday Trip Ever
My stay at Royalton Chic was amazing. We had diamond club privileges and it exceeded expectations. Our Butler Teundi was amazing and made sure that we had everything we needed at our fingertips. I would definitely stay here again!
Stayed 4 nights in Jul 2024

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Tiya-Toonse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

6/10 Okay

MATT

Liked: Staff & service
Stayed 7 nights in Jul 2024

10/10 Excellent

Sori

Stayed 4 nights in Jul 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great but I see it can use some renovation to update it since it has been long standing. But I had a great experience. No complaints.
Stayed 4 nights in Jul 2024

10/10 Excellent

Maria

.
Stayed 3 nights in May 2024

2/10 Terrible

Matthew p, Scotia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The back of the resort staff "pool/bar entertainment" was amazing. Food was just ok management and housekeeping were not good at all. They wanted to clean the room at 7am or 6 pm. So the room didn't get cleaned for 4 days but even day the said they would get to it as soon as we went to the pool. It never happened. I would never go again and would not recommend it to anyone.
Stayed 7 nights in Jul 2024

6/10 Okay

Minaah Yasmin

Stayed 4 nights in Jul 2024

4/10 Poor

Celia

Travelled with family
Liked: Cleanliness, staff & service
The property was not what we expected when looking to get away for a relaxing adult only vacation. The music was loud and horrible except for one or two nights of more of a Dominican flavor. Around the reception area it was so loud we could not talk to front desk without screaming. The pool with bar inside was disgusting. I would never go swimming in there. Beach was empty because it looked dangerous not like other beautiful Caribbean beaches. Very dissatisfied would not recommend. The type of crowd there is the same crowd that gathered in Miami Beach in memorial weekends. Loud marijuana smoking people. The restaurant was hot most nights. The service and food was very good.
Stayed 5 nights in Jul 2024

2/10 Terrible

Sonia

Travelled with family
Disliked: Amenities, property conditions & facilities
I would never stay in this hotel ever again. We travel frequently and had never experience such inadequacies before. To start, the air condition in our room was not working and we had to chase the staff a day and a half to finally get moved to another room. Secondly, the noise at night was unbearable. We wanted to stay in an adults only for a serene experience, and this place was not it. Thirdly, many people were smoking mariguana freely through the hotel. The pool was filthy, we were never able to enjoy it. And, lastly, the beach was not what you see in the advertisement! It was unsafe to the point we didn’t see anyone in it the five days we were there. We have been to many beautiful beaches and this one was terrible; super wavy, rocky bottom, and dark!! And, the food was just average, nothing to even discuss! The restaurants were unbearably hot, every evening they would tell us they were working on the AC, but we always dined sweating! In the buffet the food was always cold! When we asked they told us the heating trays were not working! The only positive experience was the employees, they were always super accommodating, friendly, and apologetic about our issues. Overall, this all inclusive is terrible and we wanted to leave the day we got there.
Stayed 5 nights in Jul 2024

4/10 Poor

Pedro

Travelled with group
Liked: Cleanliness
Disliked: Amenities
I stayed at this property with a group of friends. We all experienced the same issues when it came to the AC in our rooms and around the facility. We contacted maintenance however, continued to experience a lack of cool air especially during night hours. Most of the restaurants also lack cool air which made it uncomfortable to sit for the dinner hours. I will say that staff at the restaurants are very attentive and accommodating, shout out to Julian at the Italian restaurant. The resort seems to shut down early which was strange since this is considered a “party” resort. They do have a club which is open late but again, the poor AC made it a sauna. Something worth noting, the waves at the beach are very strong and make the beach extremely dangerous and practically unusable. While i understand this is no fault of the resort, it is worth noting for beach lovers. On a positive note, all the food throughout the resort was fantastic.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jordana

Travelled with family
Liked: Cleanliness, staff & service, amenities
I really enjoyed my stay which felt like two trips. The first week, my daughter and I had an adventure filled week and then when she left I had my own solo trip. I was there for about 15 days; I was so impressed by the staff. I chose the Diamond Club for the duration of my trip and my butler Ronaldo was the best. Every morning, he checked in to make sure that I had reservations for dinner and that I knew about all the activities that were happening. He even helped with making arrangemnets for my daughters birthday and excursions. Next there was Paulino, who was super friendly; he made sure that we had a great time at the pool and helped me to secure beds by the pool and cabanas. He made sure that every thing was clean and that we had premium liquor. I do also have to mention the staff in the Diamond Club Breakfast area:Danilkis, is my girl, every morning she would make sure I had my mango even if that meant she went to the buffet area to get them for me. I received the same hospitality at the buffet and the Diamond Club Beach restuarant. There were so many activities Alberto, Justin Bieber :) and Angel made sure that we had fun by the pool. They were really good at making all the guest comfortable to particpate. I even played pool volleyball which is something I would not normally do. I love Royalton Fit team too- Lisette and Juan Carlos had me doing pool yoga and cycling. It was a great vacation experience- staff could teach a master class on hospitality- they felt like fam
Stayed 15 nights in Jul 2024

6/10 Okay

Angelika

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Fitzgerald was a great host. Service was very good. Property was okay.
Stayed 4 nights in Jul 2024

4/10 Poor

Stephen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Diamond Club is not worth it! We decided to get Diamond Club and it came with Butler service. The Butler service was poor and we had a hard time getting a hold of him. We were supposed to get a bottle of alcohol when we first arrived (per our butler) we received this after repeated text….3 days later. There were really no perks to Diamond Club. The food was average to below average. We had 15 meals there and we did not receive one meal that was correct. For instance for a garden burger and it was a steak between two buns. Ordered a bagel and got a salad. The drinks all had this same sweet flavor in every one. The staff really didn’t seem like they cared much accept for the bartenders. There was hair and garbage all over the entire hotel. Pools were very dirty. We had cats fighting on our deck by our swim up pool two nights in a row at 2am. There was someone trying to sell, or up sell is something just about every couple hours on the property. The bed was so loud it would wake myself or my fiancé up if we moved. The restaurants were so hot it was miserable eating in there. The beach was not nice at all. The entertainment was great and probably the best part. Sum it up we would never stay here again.
Stayed 4 nights in Jul 2024

4/10 Poor

Shanice

Travelled with group
Disliked: Staff & service, amenities
All the amenities closed down too early. Room service took over two hours to come. Restaurants had very limited seating and availability.
Stayed 3 nights in Jul 2024

10/10 Excellent

Chantel

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay! Would definitely recommend
Stayed 4 nights in Jul 2024