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Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

On the beach, scuba diving, beach volleyball, 2 beach bars
Property entrance
3 outdoor pools
On the beach, scuba diving, beach volleyball, 2 beach bars
Flat-screen TV, iPod dock, pay films

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Hot tub
  • All-inclusive
  • Room service
The current price is NZ$657
includes taxes & fees
19 Mar - 20 Mar

Explore the area

Map
Playa Arena Gorda, Carretera Macao, Punta Cana, La Altagracia, 23000
  • Cana Bay Golf Club
    ‪17 min walk‬
  • Punta Blanca Golf Course
    ‪7 min drive‬
  • Arena Gorda Beach
    ‪7 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪24 min drive‬

Room options

View all photos for Luxury Presidential Jacuzzi Two Bedroom Suite Diamond Club

Hypo-allergenic bedding, free minibar, in-room safe, desk

Luxury Presidential Jacuzzi Two Bedroom Suite Diamond Club

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • 106 sq m
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club | Beach/ocean view

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • 106 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Room Diamond Club

Hypo-allergenic bedding, free minibar, in-room safe, desk

Luxury Room Diamond Club

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • 38 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed OR 2 Queen Beds

View all photos for Luxury Ocean View Room Diamond Club

Hypo-allergenic bedding, free minibar, in-room safe, desk

Luxury Ocean View Room Diamond Club

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed OR 2 Queen Beds

View all photos for Luxury Presidential Jacuzzi Swim Out One Bedroom Suite Diamond Club

Hypo-allergenic bedding, free minibar, in-room safe, desk

Luxury Presidential Jacuzzi Swim Out One Bedroom Suite Diamond Club

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • 68 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Honeymoon Jacuzzi Suite Diamond Club

Honeymoon Jacuzzi Suite Diamond Club

Honeymoon Jacuzzi Suite Diamond Club

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Presidential Jacuzzi One Bedroom Suite Diamond Club

Hypo-allergenic bedding, free minibar, in-room safe, desk

Luxury Presidential Jacuzzi One Bedroom Suite Diamond Club

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • 68 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Room

Hypo-allergenic bedding, free minibar, in-room safe, desk

Luxury Room

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

View all photos for Luxury Presidential Jacuzzi Swim Out Two Bedroom Suite Diamond Club

Hypo-allergenic bedding, free minibar, in-room safe, desk

Luxury Presidential Jacuzzi Swim Out Two Bedroom Suite Diamond Club

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • 106 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Swim out Room Diamond Club

Hypo-allergenic bedding, free minibar, in-room safe, desk

Luxury Swim out Room Diamond Club

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Ceiling fan
  • 48 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed OR 2 Queen Beds

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  • Hot tub
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (1603)
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for 1 room
includes taxes & fees
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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino. You'll be 2.2 km (1.4 mi) from Arena Gorda Beach and 2.8 km (1.7 mi) from Punta Blanca Golf Course. Highlights at this all-inclusive property include 10 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at The Royal Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and mani/pedis. The buffet restaurant, Gourmet Marché, serves international cuisine and is open for lunch and dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site free water park, nightclub and free kids' club. Business travelers can take advantage of a meeting room and a conference centre. Plus you'll find a casino, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 4.5-property class Bávaro property include Downtown Punta Cana and San Juan Shopping Center.

What's nearby

  • Cana Bay Golf Club - 17 min walk
  • Punta Blanca Golf Course - 7 min drive
  • Arena Gorda Beach - 7 min drive
  • Iberostar Golf Course - 11 min drive
  • Macao Beach - 31 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 24 min drive

Restaurants

  • ‪La Altagracia - ‬7 min drive
  • ‪See & Sea - ‬7 min drive
  • ‪Lobby Bar - ‬7 min drive
  • ‪Seaside - ‬8 min drive
  • ‪Mirage Buffet - ‬7 min drive

About this property

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Luxury property on the beach, with 3 outdoor pools
Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 6 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A casino, a children's pool, and a nightclub are also featured at the luxury Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino. Self parking and valet parking are free.

This 4.5-star Punta Cana property is smoke free.

  • 317 guestrooms or units
  • 3 levels
  • 10 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 6 bars or lounges
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Coffee shop
Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino offers 317 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The Royal Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 beach bars
  • 2 poolside bars
  • 6 bars/lounges
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Gourmet Marché
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Jade
  • Zen Teppanyaki and Sushi

Things to do

  • 3 gaming tables
  • 3 outdoor pools
  • 5 slot machines
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Casino (450 square feet of space)
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Spa tub
  • Tennis
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 23 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Safety Assured Holidays Protocol (Blue Diamond Resorts)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 23 years old. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Assured Holidays Protocol (Blue Diamond Resorts) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Punta Cana Casino Resort
Royalton Punta Cana All Inclusive
Royalton Punta Cana Casino
Royalton Punta Cana Resort & Casino All Inclusive
Royalton Resort & All Inclusive
Royalton Punta Cana All Inclusive All-inclusive property
Royalton Resort Casino All Inclusive
Royalton All Inclusive
Royalton Punta Cana
Royalton All Inclusive All-inclusive property
Royalton Punta Cana Inclusive
Royalton Punta Cana All Inclusive
Royalton Punta Cana Resort Casino All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino on 19 Mar 2025 start from NZ$657.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

Yep, Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino has a free self car park and free valet parking.

Are there any beaches close to Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

The closest beach to Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino is Macao Beach (8.3 km).

Is there a spa on site at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

Yep, The Royal Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and facials, as well as deep-tissue massages.

Does Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino have a pool?

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a drink from one of the bars.

Does Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino features 2 beach bars, 3 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino a romantic place to stay?

1 hot tub and garden-view dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino.

Is Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino is a hit with families.

Does Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino serve breakfast?

Sure does, free buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

No, Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

No, pets and service animals are not allowed.

Is there a golf course on site at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?

There isn't one on site, but Cana Bay Golf Club is a short 17-minute walk away.

Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 414 out of 1003 reviews
Rating 8 - Good. 233 out of 1003 reviews
Rating 6 - Okay. 152 out of 1003 reviews
Rating 4 - Poor. 102 out of 1003 reviews
Rating 2 - Terrible. 102 out of 1003 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Royalton is the best plain and simple
Stayed 1 night in Oct 2024

6/10 Okay

Beiry P

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at Royalton Punta Cana. The staff and property continue to be quite nice. Unfortunately we wasted a great deal of time with a very aggressive and rude sales person from their Prime Travel Membership club. The lady would not take no for an answer even after she took up a great deal of our time. She then started saying some pretty nasty things, and did not care that we had a baby to put to bed. When the whole thing was over it took us hours to settle him down. I would say this whole day was a waste because of this experience. They should cut this program. Next year I will try another property.
Stayed 3 nights in Nov 2024

2/10 Terrible

Jessica

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed here for a wedding and I was very disappointed with the food options. First be aware you must book all dinning at restaurants 24 hrs in advance, yes even before checkin day. The buffet on site was not open or available for lunch/dinner when we arrived so we had to go to sister property. The buffet food is meh, There were no Dominican foods available. The best meal we had was the Habatchi restaurant onsite. Yea, soak that in. Everything was fast prepared meaning warm and serve even down to the coffee. It wasnt even Dominican coffee. This resort food was very Americanized and non flavorful. I even had issues with Room service. When I placed an order for breakfast 24 hours in advance I was told we needed to place the order 45 minutes before we were ready to eat. Eventhough the time was available for selection. Then upon me placing an order at the time they proposed I was told there is not enough staff to deliver. So we opted for a later breakfast that was delivered 15 mins late ans had items missing. Yes the Hotel is clean! The property is pretty however the staff is pushy and intrusive. We were laying in bed and one of the housekeeper just walked in the room. When we stated no no no she still proceeded to sweep and clean the floor so we just gathered our things and walked down to the beach. During this stay we were upgraded to A Diamond Club room but the view from the room was the loading dock. We wouldn't stay here again.
Stayed 3 nights in Nov 2024

4/10 Poor

Rossy, Fair lawn

Travelled with partner
Disliked: Staff & service
The WiFi didn’t work in my entire stay and staff was no able to help.
Stayed 1 night in Nov 2024

4/10 Poor

Edwar

Stayed 3 nights in Jun 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay we came down to check things out to see about possibly having our wedding here and now without a doubt we have made our decision the people the food the views everything says paradise here!
Stayed 3 nights in Oct 2024

10/10 Excellent

Crystal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente mi unica queja es el tiempo de espera en el restaurante mexicano y la comida de ese restaurante es 2/10 pero las demas son 10/10
Stayed 3 nights in Oct 2024

6/10 Okay

Juan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place was dirty. Food poisoning to my best friend and my friends father. Need to change their food process
Stayed 4 nights in Oct 2024

8/10 Good

Desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that the food wasn’t great I felt that most of the meat was cooked too dry, and that the quality of the meat was very low. The steak was very tough and certain items were very salty Like the fried fish and the risotto at the Italian restaurant. I just felt like the quality of the food could’ve been better and the flavors.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sead

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service
Stayed 3 nights in Oct 2024

10/10 Excellent

Alianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

2/10 Terrible

Daniel D

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had become ill due to food poisoning from the dinner buffet
Stayed 4 nights in Oct 2024

10/10 Excellent

Celeste

Stayed 1 night in Sep 2024

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was new big construction smells gave me bad nasal allergies and there some German roach in room and buffet area
Stayed 6 nights in Sep 2024

6/10 Okay

Michael

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I love the beaches and the pool. They were spectacular. That being said, the service was not that great and at times non existent. The lobby was terrible. Their service was no good or help. The application to reserve the restaurants online was terrible and didn’t work properly and the lobby because of how their system was built could not reserve the restaurants on their end which makes no sense. At best the service was decent but not really attentive. Do only time when the staff was attentive is when they were trying to sell you a package or product every 5 minutes which was super annoying. I would not recommend this hotel. I enjoyed myself with my family and I will be back but not at this property
Stayed 4 nights in Sep 2024

6/10 Okay

Ashley

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I will start by saying if you DO NOT like to eat at the different restaurants then choose this resort. The staff was great, the room was clean! The night club was open during our stay. What I did not like was the fact that we had to put our reservation in for the restaurants 48-24 hrs in advance (which they never had openings) . We ended up having to eat off the resort. Other than that the stay was great.
Stayed 4 nights in Aug 2024

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
X
Stayed 6 nights in Aug 2024

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

8/10 Good

Jose

Travelled with family, Travelled with partner
Liked: Amenities
Todo muy bueno
Stayed 3 nights in Aug 2024

2/10 Terrible

julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Odessa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I Liked Nothing
Stayed 1 night in Aug 2024

4/10 Poor

Ivanna Altagracia, MAYWOOD

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
This is my fourth time here at this resort and the quality of service has declined. They gave me a room where the AC was messed up. The room was hot. And the fridge was not working and had not been restocked. When we went to complain at the front Ricardo was extremely rude and upset as if it was our fault. We explained we have a four month old daughter and the room was too hot plus her milk needed to be stored in the fridge. Eventually they changed our room. Then we made reservations one night to the Japanese hibachi restaurant for 6 but we had a group of 12 so we spoke to the staff and they said they would accommodate and change our reservation to add more people. When we showed up they said they couldn’t find my reservation. The hostess Esperanza called us liars and the supervisor Elizabeth kept antagonizing us saying she did remember when the day hostess changed our reservation but that she wasn’t supposed to do that. The hostess Esperanza started getting loud and belittling us and told us to leave and that we were lying. And this was done all in front of a group of people waiting for their turn. I was so upset that I teared up. She finally found the reservation and me and my family no longer wanted to eat and we left. Horrible treatment and I would no longer return to this resort.
Stayed 5 nights in Jul 2024

6/10 Okay

Liany

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2024

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing. Can’t wait to do this again.
Stayed 7 nights in Jul 2024

6/10 Okay

Gabriela

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
The property is under renovations so they took electricity and water every now and then. The property is beautiful, the restaurants were not good at all, the only one our entire group liked was the Japanese one.
Stayed 4 nights in Jul 2024