4/10 Poor
Anthony
Travelled with partner
31 Dec 2024
Liked: Property conditions & facilities
Disliked: Staff & service
The experience was disappointing from start to finish. The food was terrible, and the resort felt more like a timeshare check-in than a vacation destination. While the room initially seemed nice with a pool view, issues quickly arose—on the second day, the shower began leaking heavily, we found several small spiders in the our bed, and some of the outlets near the bed didn’t work.
The resort lacked any engaging activities at night, and the restaurant food was barely warm. The buffet food looked like it had been reheated multiple times, and even the drinks were subpar—it took 10 mojitos to feel any effect, and I’m an extremely light drinker.
Also the supposed upsell of the butler was WORTHLESS he hardly checked in and on our last day he didn’t even know we were gone until we boarded the plane!
I wouldn’t return, especially since the staff showed little concern or effort to address these issues when brought to their attention.
Anthony
Stayed 3 nights in Dec 2024
