Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Aerial view
Front of property
Minibar, in-room safe, desk, blackout curtains
Private spa tub

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Breakfast included
    Breakfast included
  • Bar
    Bar
  • Pool
    Pool
  • On private beach
    On private beach
  • Housekeeping
    Housekeeping

Explore the area

Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Bavaro Lagoon
    12 min walk
  • Catalonia Caribe Golf Club
    17 min walk
  • Dolphin Explorer
    18 min walk
  • Punta Cana (PUJ-Punta Cana Intl.)
    24 min drive

Room options

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Premium Suite

Highlights

Balcony
Air conditioning
Club Lounge
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 78 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 1
  • 2 Double Beds

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Jetted bath
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • 98 sq m
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Jetted bath
  • 91 sq m
  • Sea view
  • Sleeps 4
  • 2 King Beds

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Jetted bath
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • 98 sq m
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Jetted bath
  • 91 sq m
  • Sea view
  • Sleeps 2
  • 2 King Beds

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Jetted bath
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Jetted bath
  • 91 sq m
  • Sea view
  • Sleeps 1
  • 2 King Beds

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Double Beds

Double Room Luxury With Garden View

  • Sleeps 2
  • 2 Double Beds

Room Luxury

  • Sleeps 1
  • 1 Double Bed

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Suite Luxury

  • Sleeps 6
  • 2 King Beds and 1 Single Sofa Bed

Quadruple Room Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

Triple Room Luxury

  • Sleeps 3
  • 2 Double Beds

Triple Suite Master With Pool View

  • Sleeps 3
  • 2 Double Beds

Quadruple Suite Master With Pool View

  • Sleeps 4
  • 2 Double Beds

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Double Beds

Double Room Luxury With Private Pool

  • Sleeps 2
  • 2 Double Beds

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Double Beds

Quadruple Room Luxury With Private Pool

  • Sleeps 4
  • 2 Double Beds

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Double Beds

Double Suite Master With Pool View

  • Sleeps 2
  • 2 Double Beds

Room Luxury With Garden View

  • Sleeps 1
  • 2 Double Beds

Similar properties

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Serenade Punta Cana Beach & Spa Resort - All Inclusive. Within a 20-minute stroll, you'll find Cabeza de Toro Beach and Bavaro Lagoon. Highlights at this all-inclusive property include 3 outdoor swimming pools, 2 poolside bars and a full-service spa. .A day of pampering can include beachside massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. For a drink, you can stop by the property's own lounge bar. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free water park and gym. Business amenities include 3 meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a children's swimming pool. Free buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Within a 20-minute drive of this 4.5-property class Punta Cana property, attractions include Downtown Punta Cana and Cocotal Golf and Country Club.

What's nearby

  • Catalonia Caribe Golf Club - 17 min walk - 1.5 km
  • Dolphin Explorer - 18 min walk - 1.5 km
  • Cabeza de Toro Beach - 20 min walk - 1.7 km
  • Downtown Punta Cana - 11 min drive - 8.1 km
  • Bavaro Beach - 21 min drive - 13.3 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 24 min drive

Restaurants

  • ‪The Cut - ‬12 min walk
  • ‪Lobby Bar - ‬5 min drive
  • ‪Yuca - ‬18 min walk
  • ‪Windows Restaurant - ‬4 min drive
  • ‪Bar El Palmeral - ‬5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Luxury property on the beach, with 3 outdoor swimming pools
Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 603 guestrooms or units
  • 3 levels
  • 8 buildings
  • 2 bars by the pool
  • 2 swim-up bars
  • Built in 2020
  • Buffet breakfast (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Buffet Principal
  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo
  • Restaurante SteakHouse

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cot
  • Free water park access
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: DOP 6000 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 6:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

What is the cancellation policy at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on 5 Dec 2024 start from NZ$542.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yep, Serenade Punta Cana Beach & Spa Resort - All Inclusive has a free self car park.

Are there any beaches close to Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yep, Serenade Punta Cana Beach & Spa Resort - All Inclusive is a short 20-minute walk from Cabeza de Toro Beach. Fun beach activities include volleyball.

Is there a spa on site at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yep, there is an onsite spa at Serenade Punta Cana Beach & Spa Resort - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as beachside massages.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a pool?

Yep, and guests recommend it! Serenade Punta Cana Beach & Spa Resort - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 8:00 AM to 6:30 PM.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Serenade Punta Cana Beach & Spa Resort - All Inclusive features a private beach, 2 poolside bars and 3 outdoor pools.

What makes Serenade Punta Cana Beach & Spa Resort - All Inclusive a romantic place to stay?

A hot tub and a private beach, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Serenade Punta Cana Beach & Spa Resort - All Inclusive.

Is Serenade Punta Cana Beach & Spa Resort - All Inclusive family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Serenade Punta Cana Beach & Spa Resort - All Inclusive is a hit with families.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive serve breakfast?

Yeah, complimentary buffet breakfast is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

No, Serenade Punta Cana Beach & Spa Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 2484 out of 5217 reviews" "
Rating 8 - Good. 1259 out of 5217 reviews" "
Rating 6 - Okay. 766 out of 5217 reviews" "
Rating 4 - Poor. 356 out of 5217 reviews" "
Rating 2 - Terrible. 352 out of 5217 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
This resort was amazing! We had an amazing time the staff were super nice and welcoming, there was a lot of events going on at night. The only con we had was that the pool and the beach closed at 7 and the pool bars closed at 6:30. Other than that great stay highly recommended
Stayed 2 nights in Aug 2024

10/10 Excellent

Sofia Guerrero

Liked: Property conditions & facilities
Stayed 7 nights in May 2024

8/10 Good

Suzette N

Travelled with family
Liked: Cleanliness, amenities
The pools and the beach were clean and I my daughter and I had fun at the pool party
Stayed 3 nights in Aug 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
My wife daughter and I really enjoyed ourselves here for the last 9 days. We had a swim out room on the backside and it was very quiet and enjoyable.
Stayed 8 nights in Aug 2024

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem we had was the restaurants needed more powerful AC and they definitely need to put AC in the theater, its extremely hot in there every night and no AC at all
Stayed 6 nights in Aug 2024

8/10 Good

Beatriz

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serenade me encantó! La habitación estaba hermosa y amplia. La comida muy rica y variada. No te hace falta reservar en los restaurantes porque el buffet está delicioso. La playa no está buena pero tiene un espacio pequeño que está clarito y ahí se puede disfrutar. La atención al cliente no es excelente, ellos se tardan un poco. Lo que es negativo es el teatro. Un teatro sin aire es una locura, lástima el calor tan grande que hay porque los artistas hacen un buen show. Pero en general fue una gran experiencia y la volvería a repetir.
Stayed 3 nights in Aug 2024

10/10 Excellent

Adlemi Maun

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort and clean resort. Food are excellent and staff are friendly. Souvenir at the giftshop are pretty reasonable price. Although i had couple of plumbing issue but was fixed quickly, other than that we loved the place and would go back again
Stayed 5 nights in Aug 2024

8/10 Good

Yen

Liked: Cleanliness, staff & service, property conditions & facilities
The Entertainment and activities team was excellent! The property was nice and the food was above average but the staff was great.
Stayed 7 nights in Aug 2024

4/10 Poor

Anna

Liked: Cleanliness
Stayed 4 nights in Aug 2024

8/10 Good

Fiyinfoluwa

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 4 nights in Jun 2024

2/10 Terrible

Ryan

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Discrimination against queer people Staff was rude from the beginning Couldn’t get ice cream from buffet 5mins before closing Had no rules regarding dress code for resort restaurants prior to booking reservations by concierge or on website Had to leave resort to eat because we were not being accommodated - refused to serve us Was judged based on my dress code (not manly to them) Very disappointed and discouraged with the experience. “All inclusive” and we did not eat dinner our entire stay at the resort
Stayed 3 nights in Aug 2024

10/10 Excellent

Yahaira, Cutler Bay

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and welcoming! The room was just like in the pictures and the check in process went smooth.
Stayed 4 nights in Aug 2024

8/10 Good

Sheyla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty hotel and photo op areas. Humid and only ac in the rooms and somewhat in the buffet but great experience. Staff was friendly. Only had an issue with our room not being available at check in.
Stayed 4 nights in Aug 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

4/10 Poor

Stacyann Brenda

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Aug 2024

4/10 Poor

Jameala

Travelled with family, Travelled with group
Disliked: Staff & service
There food was ok, the pool areas closed at 7 pm there was limited activity, flies was everywhere .
Stayed 5 nights in Aug 2024

4/10 Poor

Shawn

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
I like how the room was big but I keep hearing noise at other people rooms
Stayed 4 nights in Aug 2024

10/10 Excellent

Nayely

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El buffer debería tenía más opciones y la calidad de almuerzo y desayuno debería ser un poco mejor y más variedades
Stayed 4 nights in Aug 2024

6/10 Okay

Shanica

Liked: Staff & service
Stayed 7 nights in Aug 2024

4/10 Poor

Iovani

Liked: Cleanliness, property conditions & facilities
Good property, Management could do a better job in engaging its staff so they can approach their responsibilities with more enthusiasm.
Stayed 3 nights in Aug 2024

6/10 Okay

Justin

Travelled with family
Liked: Cleanliness
The staff was extremely pushy. Always trying to sell you something. The beach would've been decent but there was people there too trying to sell you stuff interrupting the vacation. I would not go back.
Stayed 7 nights in Jun 2024

6/10 Okay

Antonio

Stayed 6 nights in Aug 2024

6/10 Okay

Raquel

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Aug 2024

6/10 Okay

Anthony

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I didn’t really like that there was flies on the food and it wasn’t just one time it was several times so that kind of messed up my experience overall
Stayed 5 nights in Aug 2024

2/10 Terrible

Cristian, Miami

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst service ever
Stayed 7 nights in Aug 2024