8/10 Good
Heather
Travelled with partner
28 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Serenade was amazing! We went for my big 40 and the staff took great care of us. Entered my room with a cute birthday banner and cake! Mateo made sure we had our dinner reservations covered for almost every night. On my actual birthday they had even more surprises for me. Our room was always looked after every day, and if we were needing anything they got to it quickly. Our favorite service member was the barista Natalie!! She was always so happy and friendly. We loved getting to know her, and our lattes were always perfect. The nightly shows or entertainment was fun and I thought quite good. If I was to say what Serenade needed to do better on I would have to say maybe some touch ups of doors, and walls that were a bit banged up. If your staying here for the food you probably will be disappointed. The buffet was good not great, but service was always on top of it. Our favorite restaurant was the Mediterranean one. All of the others were just fine. Overall we loved our stay and would love to go back someday.
Heather
Stayed 6 nights in Dec 2024