Serenade Punta Cana Beach & Spa Resort - All Inclusive (Punta Cana, DOM): Reviews & Deals from NZ$640

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Luxury property on the beach, with 3 outdoor pools

Dates

January 2025

February 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

All-inclusive

Pet-friendly

includes taxes & fees

19 Feb - 20 Feb

Explore the area

Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

Bavaro Lagoon
‪12 min walk‬
Catalonia Caribe Golf Club
‪17 min walk‬
Dolphin Explorer
‪18 min walk‬
Punta Cana (PUJ-Punta Cana Intl.)
‪24 min drive‬

Room options

Luxury Room, Pool Access

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Hairdryer

Bathrobes

50 sq m
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Premium Suite

Highlights

Balcony

Air conditioning

Club Lounge

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

78 sq m
Ocean view
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Hairdryer

Bathrobes

50 sq m
Sleeps 2
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Hairdryer

Bathrobes

50 sq m
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Hairdryer

Bathrobes

50 sq m
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Hairdryer

Bathrobes

50 sq m
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Hairdryer

Bathrobes

50 sq m
Sleeps 4
2 Double Beds

Luxury Room, Garden View

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Hairdryer

Bathrobes

50 sq m
Sleeps 3
2 Double Beds

Luxury Room, Pool Access

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Hairdryer

Bathrobes

50 sq m
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Garden View

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Hairdryer

Bathrobes

50 sq m
Sleeps 2
2 Double Beds

Luxury Room, Garden View

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Hairdryer

Bathrobes

50 sq m
Sleeps 3
2 Double Beds

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Hairdryer

98 sq m
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Luxury Room, Garden View

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Hairdryer

Bathrobes

50 sq m
Sleeps 3
2 Double Beds

Luxury Room, Garden View

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Hairdryer

Bathrobes

50 sq m
Sleeps 1
2 Double Beds

Superior Room, Jetted Tub, Sea View

Highlights

Balcony

Private hot tub

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Bathrobes

91 sq m
Sea view
Sleeps 3
2 King Beds

Luxury Suite

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Hairdryer

98 sq m
Sleeps 5
2 King Beds and 1 Double Sofa Bed

Luxury Suite

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Hairdryer

98 sq m
Sleeps 3
2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony

Private hot tub

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Bathrobes

91 sq m
Sea view
Sleeps 4
2 King Beds

Luxury Suite

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Hairdryer

98 sq m
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony

Private hot tub

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Bathrobes

91 sq m
Sea view
Sleeps 3
2 King Beds

Luxury Suite

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Hairdryer

98 sq m
Sleeps 2
2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony

Private hot tub

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Bathrobes

91 sq m
Sea view
Sleeps 2
2 King Beds

Luxury Suite

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Hairdryer

98 sq m
Sleeps 5
2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony

Private hot tub

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Bathrobes

91 sq m
Sea view
Sleeps 3
2 King Beds

Superior Room, Jetted Tub, Sea View

Highlights

Balcony

Private hot tub

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Bathrobes

91 sq m
Sea view
Sleeps 1
2 King Beds

Quadruple Room Luxury With Garden View

Sleeps 4
2 Double Beds

Double Room Luxury With Garden View

Sleeps 2
2 Double Beds

Room Luxury

Sleeps 1
1 Double Bed

Family Suite -5 Guests- Master With Pool View

Sleeps 5
2 Double Beds and 1 Double Sofa Bed

Suite Luxury

Sleeps 6
2 King Beds and 1 Single Sofa Bed

Quadruple Room Luxury With Pool View

Sleeps 4
2 Double Beds

Triple Room Luxury

Sleeps 3
2 Double Beds

Triple Suite Master With Pool View

Sleeps 3
2 Double Beds

Quadruple Suite Master With Pool View

Sleeps 4
2 Double Beds

Quadruple Room Luxury With Garden View

Sleeps 4
2 Double Beds

Double Room Luxury With Private Pool

Sleeps 2
2 Double Beds

Triple Room Luxury With Garden View

Sleeps 3
2 Double Beds

Quadruple Room Luxury With Private Pool

Sleeps 4
2 Double Beds

Triple Room Luxury With Pool View

Sleeps 3
2 Double Beds

Family Suite -5 Guests- Master With Pool View

Sleeps 5
2 Double Beds and 1 Double Sofa Bed

Triple Room Luxury With Garden View

Sleeps 3
2 Double Beds

Double Suite Master With Pool View

Sleeps 2
2 Double Beds

Room Luxury With Garden View

Sleeps 1
2 Double Beds

Similar properties

Pool

All-inclusive

Spa

Pet-friendly

for 1 room

includes taxes & fees

4 Feb - 5 Feb

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Serenade Punta Cana Beach & Spa Resort - All Inclusive. Within a 20-minute stroll, you'll find Cabeza de Toro Beach and Bavaro Lagoon. Highlights at this all-inclusive property include 3 outdoor swimming pools, 2 poolside bars and a full-service spa. .A day of pampering can include beachside massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. For a drink, you can stop by the property's own lounge bar. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free water park and gym. Business amenities include 3 meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a children's swimming pool. Free buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Within a 20-minute drive of this 4.5-property class Punta Cana property, attractions include Downtown Punta Cana and Cocotal Golf and Country Club.

What's nearby

Catalonia Caribe Golf Club - 17 min walk
Dolphin Explorer - 18 min walk
Cabeza de Toro Beach - 20 min walk
Downtown Punta Cana - 11 min drive
Bavaro Beach - 21 min drive

Getting around

Punta Cana (PUJ-Punta Cana Intl.) - 24 min drive

Restaurants

‪The Cut - ‬12 min walk
‪Lobby Bar - ‬5 min drive
‪Yuca - ‬18 min walk
‪Windows Restaurant - ‬4 min drive
‪Bar El Palmeral - ‬5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Luxury property on the beach, with 3 outdoor pools

Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

603 guestrooms or units

3 levels

8 buildings

2 bars by the pool

2 swim-up bars

Built in 2020

Buffet breakfast (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference space

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Lift

Smoking in designated areas

Bar or lounge

Dining venue

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free covered self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:00 AM
2 poolside bars
2 swim-up bars
A bar/lounge
A restaurant
Couples/private dining

Restaurants on site

Buffet Principal
Restaurante Italiano
Restaurante Japones
Restaurante Mediterraneo
Restaurante SteakHouse

Things to do

3 outdoor pools
Air hockey
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Foosball table
Free water park
Full-service spa
Games
Gym
Playground
Shopping
Table tennis
Waterslide
Yoga classes

Family friendly

3 outdoor pools
Arcade/game room
Children's pool
Free cot
Free water park access
Laundry facilities
Lifeguards on site
Playground
Waterslide

Conveniences

24-hour front desk
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

3 meeting rooms
Conference space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Facials
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Spa tub
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

65-inch flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Limited room service
Minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board on request
LED lighting
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: DOP 6000 per pet, per night
Only dogs are allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: DOP 6000 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

Pool access available from 8:00 AM to 6:30 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Serenade Punta Cana Beach Spa Resort

Serenade Punta Cana Beach Spa Casino Resort

Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

What is the cancellation policy at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of 21 Jan 2025, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on 19 Feb 2025 start from NZ$639.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yep, Serenade Punta Cana Beach & Spa Resort - All Inclusive has a free self car park.

Are there any beaches close to Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yep, Serenade Punta Cana Beach & Spa Resort - All Inclusive is a short 20-minute walk from Cabeza de Toro Beach. Fun beach activities include volleyball.

Is there a spa on site at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yep, there is an onsite spa at Serenade Punta Cana Beach & Spa Resort - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as beachside massages.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a pool?

Yep, and guests recommend it! Serenade Punta Cana Beach & Spa Resort - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 8:00 AM to 6:30 PM.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Serenade Punta Cana Beach & Spa Resort - All Inclusive features a private beach, 2 poolside bars and 3 outdoor pools.

What makes Serenade Punta Cana Beach & Spa Resort - All Inclusive a romantic place to stay?

A hot tub and a private beach, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Serenade Punta Cana Beach & Spa Resort - All Inclusive.

Is Serenade Punta Cana Beach & Spa Resort - All Inclusive family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Serenade Punta Cana Beach & Spa Resort - All Inclusive is a hit with families.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive serve breakfast?

Yeah, complimentary buffet breakfast is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

No, Serenade Punta Cana Beach & Spa Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Jayda Rose

23 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very beautiful

Stayed 4 nights in Oct 2024

10/10 Excellent

Zillah, St. Thomas

Travelled with partner

23 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful Stay ! Highly Recommend!

Stayed 2 nights in Oct 2024

8/10 Good

Lesli

Travelled with family

23 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First off, its absolutely beautiful, clean, and close to the airport. The staff were very nice and helpful. I arrived early, so they provided us a room a few min early. The room is just like pictures and i loved the balcony. I love the pool area and the beach. The only thing bad about the beach was the seaweed, but still enjoyed myself. The drinks at the pool were good, just needs more alcohol. I feel like most of it was juice. I absolutely enjoyed some of the activities on the resort like the silent disco and dancing. Had an amazing time that day and the club was really cool. I just wish they had more activities for the day. I feel like 2 activities a day is not enough. I recommend booking excursions at the resort. Amazing options, great price, and no problem with transportation. The things i didnt like was booking for restaurants on their app. Everyday was fully booked and only had the buffet for an option. We passed by the restaurants and its always 4-5 groups of people. Which is weird for it being fully booked. The buffet for breakfast was great, but dinner was ok. Im greatful for their hard work in cooking it, but some of them didnt taste the best. I still enjoyed the service. Especially the tall dark and handsome pasta guy haha. He's so sweet.

Stayed 3 nights in Oct 2024

10/10 Excellent

Paul

Travelled with partner

22 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our second time visiting Serenade and it does not disappoint. The staff is friendly, the property is clean and beautiful! The food and drinks were also amazing.

Stayed 5 nights in Oct 2024

6/10 Okay

Adriana

Travelled with family and small children

22 Oct 2024

Some employees were really rude with us. Few options for lunch, just one restaurant open.

Stayed 4 nights in Oct 2024

8/10 Good

Daisy

22 Oct 2024

Liked: Amenities

Expedia falsely booked me on the adult side without giving me any other options, when in reality they booked me on the family side of the resort. Ended up paying 400 dollars extra so that I could get access to the adult side. Expedia let customers PICK THEIR ROOMS AT SERENADE. MENTION ADULT/ FAMILY SIDE ON THE WEBSITE. Don’t pick the rooms for us!!!

Stayed 5 nights in Oct 2024

8/10 Good

Katrina

22 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Oct 2024

10/10 Excellent

Wesam Pieer, Burbank

Travelled with partner

22 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was amazing

Stayed 10 nights in Oct 2024

6/10 Okay

walid

Travelled with partner

22 Oct 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

We had stayed for our anniversary, the property is clean with a modern architecture. Food was Ok. During my 5 nights at the resort, the only downside that i will give to this resort is the staff not being friendly and making us feel they doing favor for us. They need to get trained. The only great person i had interacted with and i hope this message reach management, will be the bartender at the dip in pool bar by the beach. He was a great person , but management had put him by himself to serve hundreds of guest at once , while in other outlet workers are catching the flies. I hope management get a descent training to the staff because the property is modern.

Stayed 5 nights in Oct 2024

8/10 Good

Amanda

Travelled with partner

22 Oct 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

We visited Punta Cana for my husbands birthday. We were very impressed with the cleanliness, size of the room, pool access and the buffet. On the other hand, The facility needs to work on their staff. Aside from the huge language barrier, the staff needs to work on their customer service skills. They are not very pleasant and welcoming. If the staff was a bit more welcoming, that would overcome where they lack. we’ve been to several other countries that their native language is different from English, and their courtesy and warming spirits made up for where they lacked.

Stayed 4 nights in Oct 2024

8/10 Good

Melanie Krystyna

21 Oct 2024

Stayed 9 nights in Oct 2024

8/10 Good

Paola

Travelled with family

21 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Staff was very friendly, cordial and helpful. We enjoyed our stay.

Stayed 4 nights in Oct 2024

10/10 Excellent

Kimberly

21 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was fabulous

Stayed 4 nights in Aug 2024

2/10 Terrible

Ninaly

21 Oct 2024

Disliked: Staff & service, property conditions & facilities

Stayed 4 nights in Oct 2024

4/10 Poor

Jasmine

Travelled with family

21 Oct 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The eggs were nasty, food was not good.

Stayed 4 nights in Oct 2024

10/10 Excellent

Elvira

Travelled with family

21 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place. We’ll be coming back

Stayed 7 nights in Oct 2024

8/10 Good

Bashar T

21 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

A beautiful place to go with family

Stayed 3 nights in Oct 2024

10/10 Excellent

Eric

20 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2024

10/10 Excellent

JOEL

20 Oct 2024

Liked: Cleanliness, staff & service

It was good

Stayed 7 nights in Oct 2024

10/10 Excellent

Katherine

20 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Our Stay in Serenade was great. The spa was amazing and the sport bar food was delicious! I would recommend this resort if traveling as a couple of as a family group, I am considering booking again with my daughters! Excellent 10/10

Stayed 4 nights in Oct 2024

10/10 Excellent

Chhai

20 Oct 2024

Liked: Cleanliness

We couldn’t lock our room from the inside. Their staffs keep coming in in the morning or for room service without letting us know.

Stayed 4 nights in Oct 2024

6/10 Okay

AYA

Travelled with partner

20 Oct 2024

Liked: Cleanliness

Disliked: Staff & service, amenities

Stayed 6 nights in Oct 2024

6/10 Okay

Logan

Travelled with family

20 Oct 2024

Liked: Cleanliness, amenities, property conditions & facilities

It’s a beautiful resort. Nice rooms that are very spacious. The pool and beach are well kept. Front desk and bartenders were nice and welcoming. However there were a few things that make me question if I’d rebook in the future. First the buffet was lackluster in terms of taste and temperature. I got there right at opening several times and food would already be cold. Im not expecting 5 star food, taste wise, at a buffet but there were quite a few things put out that were just nasty (pancakes everyday had the texture of bread that had been left uncovered for hours). And the sit down restaurants were booked from the day of my arrival to the end of my trip so I didn’t even have the option. Lastly the “entertainment” workers who try to get you to dance are overbearing. I had come behind me and put her arm around my shoulder as if she knew me. Big invasion of space and should NEVER be done. My mother who was sitting right beside me even briefly thought it was someone I knew before seeing my confused reaction that’s how close she was. Then after I told her I didn’t want to dance she continued to pester me. Honestly most of the service provider people were a bit much. It’s annoying when you wake up and they’re all around the entry of the buffet ready to ask you to buy a massage or something.

Stayed 3 nights in Oct 2024

10/10 Excellent

Fetajsha Zeddy Anita

20 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing time best experience for my first time away from canada

Stayed 5 nights in Oct 2024

8/10 Good

Amour

20 Oct 2024

Liked: Cleanliness, property conditions & facilities

Housekeeping did not have washcloths in the room, they did not come and clean the reins every day. It was an inconvenience to keep asking for housekeeping to come and do their jobs.

Stayed 3 nights in Oct 2024

Serenade Punta Cana Beach & Spa Resort - All Inclusive

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