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Tropical Deluxe Princess - All Inclusive

5.0 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for Tropical Deluxe Princess - All Inclusive

Beach bar
Kayaking
Lobby
Breakfast, lunch, dinner served; international cuisine, garden views
3 outdoor pools, pool umbrellas, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Room service
  • Hot tub
The current price is NZ$514
includes taxes & fees
9 Mar - 10 Mar

Explore the area

Map
Playas De Bavaro, Higuey, Punta Cana, La Altagracia, 23000
  • Arena Blanca Beach
    ‪1 min walk‬
  • Cortecito Beach
    ‪10 min walk‬
  • Casino Avalon Princess
    ‪18 min walk‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪26 min drive‬

Room options

View all photos for Family Room (Super Saver)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Family Room (Super Saver)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
TV
2 bedrooms
Hairdryer
  • 39 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Superior Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
TV
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Family Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
TV
2 bedrooms
Hairdryer
  • 39 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds

View all photos for Superior (Super Saver)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Superior (Super Saver)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
TV
Separate bedroom
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Room With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Room With Garden View

  • Sleeps 1
  • 1 King Bed

View all photos for Double Suite Superior With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Double Suite Superior With Garden View

  • Sleeps 2
  • 3 Double Beds

View all photos for Triple Room With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Triple Room With Garden View

  • Sleeps 3
  • 2 Queen Beds

View all photos for Quadruple Suite With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Quadruple Suite With Garden View

  • Sleeps 4
  • 3 Double Beds

View all photos for Quadruple Suite With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Quadruple Suite With Garden View

  • Sleeps 4
  • 3 Double Beds

View all photos for Single Suite With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Single Suite With Garden View

  • Sleeps 1
  • 3 Double Beds

View all photos for Triple Suite With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Triple Suite With Garden View

  • Sleeps 3
  • 3 Double Beds

View all photos for Family Suite -5 Guests- With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Family Suite -5 Guests- With Garden View

  • Sleeps 5
  • 3 Double Beds

View all photos for Quadruple Room With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Quadruple Room With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite -5 Guests- With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Family Suite -5 Guests- With Garden View

  • Sleeps 5
  • 3 Double Beds

View all photos for Double Room With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Double Room With Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Quadruple Room With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Quadruple Room With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Triple Room

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Triple Room

  • Sleeps 3
  • 2 Queen Beds

View all photos for Triple Suite With Garden View

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Triple Suite With Garden View

  • Sleeps 3
  • 3 Double Beds

Similar properties

On the beach, beach umbrellas, beach towels, beach massages

Caribe Deluxe Princess - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, (1531)
The price is NZ$533
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Caribe Deluxe Princess - All Inclusive

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Tropical Deluxe Princess - All Inclusive. Within steps you'll find Arena Blanca Beach and Cortecito Beach within a 15-minute stroll. Highlights at this all-inclusive property include 3 outdoor swimming pools, a full-service spa and a restaurant. .A relaxing visit to Metamorphosis can include deep-tissue massages, sports massages, aromatherapy and hydrotherapy along with access to the sauna. The restaurant, Higuero, serves international cuisine and is open for breakfast, lunch and dinner. Sport Bar is the property's own sports bar. Spend the day at the beach where you'll find sunloungers, and enjoy the 3 outdoor tennis courts and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. There's also free self parking, along with the convenience of a free casino shuttle. .Attractions within a 15-minute drive of this 5-property class Bávaro property include Cocotal Golf and Country Club and Iberostar Golf Course.

What's nearby

  • Cortecito Beach - 10 min walk
  • Casino Avalon Princess - 18 min walk
  • Iberostar Golf Course - 12 min drive
  • Los Corales Beach - 18 min drive
  • Arena Gorda Beach - 20 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 26 min drive

Restaurants

  • ‪El Carey Buffet Restaurant - ‬8 min drive
  • ‪El gaucho - ‬8 min drive
  • ‪El Higüero - ‬2 min walk
  • ‪Restaurant Grill La Brasa - ‬9 min drive
  • ‪Beach bar - ‬9 min drive

About this property

Tropical Deluxe Princess - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Tropical Deluxe Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Tropical Deluxe Princess - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 310 guestrooms or units
  • 3 levels
  • 5 buildings
  • Built in 2000
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue
Tropical Deluxe Princess - All Inclusive offers 310 accommodations with free minibar items and a safe. Rooms open to balconies. Satellite televisions are provided.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Metamorphosis has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free casino shuttle
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Pilon
  • Fogo
  • Higuero
  • Sport Bar
  • Tao

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Motor boating
  • Music library
  • Playground
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water skiing
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa tub
  • Sports massages
  • Turkish bath

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 79
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At the time of check-in, guests are required to show the confirmation e-mail received after booking.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Tropical Deluxe Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 79 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Princess Tropical
Resort Tropical Princess
Tropical Beach Princess
Tropical Princess All Inclusive
Tropical Princess Beach
Tropical Princess Beach All Inclusive
Tropical Princess Beach Resort
Tropical Princess Beach Resort All Inclusive
Tropical Princess Resort
Tropical Princess Resort All Inclusive
Hotel Tropical Princess Beach
Tropical Princess Beach Hotel Punta Cana
Tropical Princess Beach Resort And Spa
Tropical Princess Punta Cana
Tropical Princess Beach Resort All Inclusive Punta Cana
Tropical Princess Beach All Inclusive Punta Cana
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort Punta Cana
Tropical Princess Beach Punta Cana
Hotel Tropical Princess Beach Resort & Spa Punta Cana
Punta Cana Tropical Princess Beach Resort & Spa Hotel
Hotel Tropical Princess Beach Resort & Spa
Tropical Princess Beach Resort & Spa Punta Cana
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort
Tropical Princess Beach
Tropical Princess Beach Resort All Inclusive Punta Cana
Tropical Princess Beach Resort All Inclusive
Tropical Princess Beach All Inclusive Punta Cana
Tropical Princess Beach All Inclusive
Tropical Princess Beach All Inclusive
Tropical Princess Beach Resort Spa All Inclusive
Hotel Tropical Princess Beach Resort & Spa - All Inclusive
Tropical Princess Beach Resort Spa
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort All Inclusive Punta Cana
Tropical Princess Beach Resort All Inclusive
Tropical Princess Beach All Inclusive Punta Cana
Hotel Tropical Princess Beach Resort & Spa - All Inclusive
Tropical Princess Beach Resort Spa
Tropical Princess Beach Resort Spa
Tropical Princess Inclusive

Frequently asked questions

What is the cancellation policy at Tropical Deluxe Princess - All Inclusive?

Tropical Deluxe Princess - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Tropical Deluxe Princess - All Inclusive?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Tropical Deluxe Princess - All Inclusive on 9 Mar 2025 start from NZ$514.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Tropical Deluxe Princess - All Inclusive?

Yep, Tropical Deluxe Princess - All Inclusive has a free self car park.

Are there any beaches close to Tropical Deluxe Princess - All Inclusive?

Yep, Tropical Deluxe Princess - All Inclusive is a short 10-minute walk from Cortecito Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find motor boats.

Is there a spa on site at Tropical Deluxe Princess - All Inclusive?

Yep, Metamorphosis is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Tropical Deluxe Princess - All Inclusive have a pool?

Yep, and guests love it! Tropical Deluxe Princess - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Tropical Deluxe Princess - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What makes Tropical Deluxe Princess - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Tropical Deluxe Princess - All Inclusive.

Is Tropical Deluxe Princess - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Tropical Deluxe Princess - All Inclusive is a hit with families.

Is there a free airport shuttle available at Tropical Deluxe Princess - All Inclusive?

No, Tropical Deluxe Princess - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Tropical Deluxe Princess - All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Tropical Deluxe Princess - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Tropical Deluxe Princess - All Inclusive?

No, pets and service animals are not allowed.

Tropical Deluxe Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 606 out of 1363 reviews
Rating 8 - Good. 354 out of 1363 reviews
Rating 6 - Okay. 217 out of 1363 reviews
Rating 4 - Poor. 104 out of 1363 reviews
Rating 2 - Terrible. 82 out of 1363 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely 5 day stay, wish they introduce halal food options too. Wifi was really bad. Updated and modern resort. Would go again. Thai restaurant was great! Clean beach with clear water and lots of activities (paid and free).
Stayed 5 nights in Nov 2024

10/10 Excellent

Vincent

Travelled with family, Travelled with family and small children
Liked: Amenities
Great vacation resort, especially if you have children
Stayed 7 nights in Nov 2024

8/10 Good

Lason

Stayed 7 nights in Oct 2024

2/10 Terrible

STEPHANIE

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms filled of black mold, lost power numerous times, no cold water had to shower in a family members room for 4 days during my stay other wise I skin would burn off if I used my shower as only hot water was running. No access to cold water.
Stayed 5 nights in Nov 2024

8/10 Good

Laxshmi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was not the greatest
Stayed 7 nights in Nov 2024

10/10 Excellent

jovanovic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except Hector, he is trying to sell you packages and promise you two massages in spa and more gifts, only 20 minutes of your time. It takes 1 hour, and he was hiding after that.
Stayed 7 nights in Nov 2024

8/10 Good

Edes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A experiência em si foi muito boa, o espaço era incrível e toda sua beleza natural. Tenho alguns pontos: - Alimentação: A comida no bar de esporte não boa, e qualidade da comida no restaurante principal era ok, porém as proteínas não era muito gostosas, além de não ter suco natural, achei bem ruim os sucos serem artificiais. A Comida nos restaurantes que faz reserva eram bem melhores, mas é dificil conseguir vaga. No restaurante brasileiro eles falam que é rodízio, mas na verdade o espeto de carne passa uma vez só. Pedimos mais um pedaço e o garçom disse que não podia, só podia pegar na hora q passava e era uma única vez para cada espeto. Achei isso bem ruim. - Animação Os funcionários foram incríveis e super animados. Fiquei impressionado que eles trabalhavam todo dia, sem folga no dia que estivemos por lá e ainda assim com muita animação e sorriso no rosto. - Recepção Era aniversário do meu marido e perguntei se tinha algo especial para comemorar o aniversário, decoração pro quarto.. informaram que sim e que iam providenciar, mas passou o dia e nada foi feito. Fui reclamar e falaram que só era possível pro dia seguinte após às 15h. Fiquei chateada pois eu havia mandado email solicitando, pedi assim que cheguei e aconteceu isso. Outro ponto foi que solicitei esticar mais um dia no hotel, deu tudo certo, mas eu tinha um transfer que sairia às 4h30 e pedi para cancelarem pois mudamos a estadia. Confirmaram o cancelamento, mas às 4h30 ligaram nos acordando.
Stayed 3 nights in Nov 2024

6/10 Okay

Christopher

Travelled with family
Disliked: Amenities
It was an okay stay. Food was hit or miss depending on the area you ate. Cleanliness in the rooms was ok but not above and beyond. They’re wasn’t much to do and the fun stuff like bowling and such cost extra. Everything isn’t all inclusive so it’s kind of a false advertisement.
Stayed 7 nights in Nov 2024

8/10 Good

Bella

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Aside from them giving my room to another family WHILE I was still occupying it. My overall experience was ok. Like everyone else points out, the bedding smelled SOOOO bad! Like I couldn’t physically lay in my head on the pillow because it smelled like a sweaty person had just laid on it. The food was repetitive but good for the most part. The area around the hotel was clean and well maintained. I did see 2 dead roaches in one of the restaurants, the waitress claimed that it was because “they just finished exterminating.” Bottom line: would I go back to that resort? Probably not. My advice, pay a little more and stay somewhere else.
Stayed 5 nights in Oct 2024

8/10 Good

Chantal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Shadeen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was AMAZING!!
Stayed 2 nights in Nov 2024

6/10 Okay

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The food is not good. The rest is good
Stayed 3 nights in Nov 2024

4/10 Poor

Natalia, Elizabeth

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I wouldn’t go back to this place or recommend it. Most staff was rude or just ignore you, food quality was very poor, and the property need upgrading
Stayed 6 nights in Nov 2024

4/10 Poor

Natalia, Elizabeth

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The hotel itself it’s ok, rooms are small and lack essentials like where to hang a towel in the bathroom. The coffee maker didn’t work and the mini bar was replenished occasionally and not daily as advertised. The food was very low quality and options very limited. Same food variety daily on the buffet. Booking a restaurant for dinner is hard to book, because everything shows as already booked or completed. I only booked 2 restaurants for the 4 evenings we spent there due to lack of availability. The quality of these restaurants was also poor, the “Tex mex” restaurant el nopal was below average and the beef was so tough I couldn’t eat it. The Asian restaurant was ok. Pools were dirty and moldy. Alcoholic beverages were very limited. Some of the staff was nice and friendly but the majority were rude or just ignore you after calling them 2-3 time. Only after putting a tip on the table they would come back to ask if you needed a drink refill or anything else. There were a few employees who went above and beyond and made our trip more enjoyable. Emmanuel at the sports bar and most of the guys from the because house bar were nice and friendly too. The server at the buffet Dalia was super nice and attentive. The positives were the beach, the night shows and the coffee shop by the ice cream place. I wouldn’t come back to this place or recommend it. They need to work on their customer service, food quality, and keeping the property neat and updated
Stayed 4 nights in Nov 2024

10/10 Excellent

Ruby

I came on a solo trip on the birthday and I can say I had the best time!!! Food never disappointed, atmosphere was welcoming and most importantly as a female alone I felt super safe! I definitely recommend coming here and I will be back
Stayed 4 nights in Nov 2024

2/10 Terrible

Vanessa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Mckarey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Nov 2024

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

8/10 Good

Kelsey

Travelled with family
Liked: Cleanliness, amenities
We had a few issues with cleanliness though housekeeping was very accommodating
Stayed 6 nights in Sep 2024

6/10 Okay

Sokheem

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

JET COMPANION

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, safe and good food
Stayed 1 night in Nov 2024

10/10 Excellent

Ashely

Stayed 3 nights in Sep 2024

6/10 Okay

Sai

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

6/10 Okay

Alejandro

Liked: Staff & service
Stayed 3 nights in Oct 2024

6/10 Okay

Mayra

Disliked: Staff & service
Stayed 4 nights in Nov 2024