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Elite Vacation Club

4.5 star property
Luxury resort on the beach, with 5 outdoor pools

Photo gallery for Elite Vacation Club

Front of property - evening/night
5 outdoor pools
Exterior
View from property
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • All-inclusive
  • Room service
  • Housekeeping
The current price is NZ$1,295
includes taxes & fees
6 Feb - 7 Feb

Explore the area

Map
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪10 min walk‬
  • Punta Sam Beach
    ‪10 min walk‬
  • Mujeres Beach
    ‪12 min drive‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪79 min drive‬

Room options

View all photos for One Bedroom Ocean View - Room Only

Premium bedding, down duvets, minibar, in-room safe

One Bedroom Ocean View - Room Only

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 107 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Two Bedroom Ocean View - Room Only

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Ocean View - Room Only

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 157 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for Two Bedroom Ocean View - All Inclusive

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Ocean View - All Inclusive

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 157 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for Two Bedroom Garden View - Room Only

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Garden View - Room Only

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 157 sq m
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for Two Bedroom Garden View - All Inclusive

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Garden View - All Inclusive

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 157 sq m
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for One Bedroom Garden View - Room Only

Premium bedding, down duvets, minibar, in-room safe

One Bedroom Garden View - Room Only

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 107 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Deluxe Ocean 1 King Bed - Room Only

View from room

Deluxe Ocean 1 King Bed - Room Only

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe 1 King Bed - All Inclusive

Premium bedding, down duvets, minibar, in-room safe

Deluxe 1 King Bed - All Inclusive

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Ocean View - All Inclusive

Premium bedding, down duvets, minibar, in-room safe

One Bedroom Ocean View - All Inclusive

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 107 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Deluxe Ocean 1 King Bed - All Inclusive

View from room

Deluxe Ocean 1 King Bed - All Inclusive

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Garden View - All Inclusive

Premium bedding, down duvets, minibar, in-room safe

One Bedroom Garden View - All Inclusive

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 107 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Deluxe Ocean 2 Queen Beds - All Inclusive

Premium bedding, down duvets, minibar, in-room safe

Deluxe Ocean 2 Queen Beds - All Inclusive

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Ocean 2 Queen Beds - Room Only

Premium bedding, down duvets, minibar, in-room safe

Deluxe Ocean 2 Queen Beds - Room Only

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe 2 Queen Beds - All Inclusive

View from room

Deluxe 2 Queen Beds - All Inclusive

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe 2 Queen Beds - Room Only

View from room

Deluxe 2 Queen Beds - Room Only

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe 1 King Bed - Room Only

Premium bedding, down duvets, minibar, in-room safe

Deluxe 1 King Bed - Room Only

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Emporio Cancun Optional All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
3.9 out of 5, Good, (1579)
The price is NZ$553
for 1 room
includes taxes & fees
19 Feb - 20 Feb
Emporio Cancun Optional All Inclusive

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Elite Vacation Club. Within just a 15-minute stroll, you'll find Punta Sam Ferry Terminal and Punta Sam Beach. Highlights at this beachfront resort include 6 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The steakhouse, La Casona STK, is open for dinner. Legend is the resort's own sports bar, serving drinks along with dinner. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site free kids' club and 24-hour gym. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4.5-property class Punta Sam resort include Ultramar Ferry Puerto Juárez and Playa Mujeres Golf Club.
View more Resorts in Punta SamOpens in a new window

What's nearby

  • Punta Sam Ferry Terminal - 10 min walk
  • Punta Sam Beach - 10 min walk
  • Playa Mujeres Golf Club - 8 min drive
  • Isla Mujeres Ferry Terminal - 78 min drive
  • North Beach - 78 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive

Restaurants

  • Hiroshi Bar
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Restaurant Flamingos - ‬20 min walk
  • ‪Caprichos Villa del Palmar - ‬9 min walk
  • ‪Davinos - ‬8 min walk

About this property

Elite Vacation Club

Luxury resort on the beach, with 5 outdoor pools
Some rates at Elite Vacation Club are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Elite Vacation Club, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a beach bar. Public spaces have free WiFi. This luxury resort also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Self parking and valet parking are free.

This 4.5-star Punta Sam resort is smoke free.

  • 415 guestrooms or units
  • 9 levels
  • 3 buildings
  • 6 dining venues
  • 5 bars or lounges
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
Elite Vacation Club offers 415 accommodations with minibars and espresso makers. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with premium satellite channels.

Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Italian

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 40 for adults and USD 20 for children
  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caprichos
  • Davino Restaurant
  • La Casona STK
  • Legend
  • Zama Restaurant

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Kayaking

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (120 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 25

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Elite Vacation Club

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 0 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 40 for adults and from USD 20 for children
  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number TRM180530UU8

We should mention

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Elite Vacation Club Resort
Elite Vacation Club Punta Sam
Elite Vacation Club All Inclusive
Elite Vacation Club Resort Punta Sam

Frequently asked questions

What is the cancellation policy at Elite Vacation Club?

Elite Vacation Club offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Elite Vacation Club?

As of 5 Feb 2025, prices found for a 1-night stay for 2 adults at Elite Vacation Club on 6 Feb 2025 start from NZ$1,294.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Elite Vacation Club?

Yep, Elite Vacation Club has a free self car park and free valet parking.

Are there any beaches close to Elite Vacation Club?

Yep, Elite Vacation Club is a short 10-minute walk from Punta Sam Beach. Fun beach activities include volleyball and kayaking.

Is there a spa on site at Elite Vacation Club?

Yep, there is an onsite spa at Elite Vacation Club. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Elite Vacation Club have a pool?

Elite Vacation Club has 5 outdoor swimming pools and a kids' pool.

What luxury perks are available at Elite Vacation Club?

Elite Vacation Club features 5 outdoor pools, a full-service spa and free beach cabanas. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes Elite Vacation Club a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Elite Vacation Club.

Is Elite Vacation Club family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Elite Vacation Club is a hit with families.

Does Elite Vacation Club serve breakfast?

You bet, buffet breakfast is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Elite Vacation Club?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Elite Vacation Club?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Elite Vacation Club?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Elite Vacation Club?

No, pets and service animals are not allowed.

Elite Vacation Club Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 42 out of 77 reviews
Rating 8 - Good. 15 out of 77 reviews
Rating 6 - Okay. 8 out of 77 reviews
Rating 4 - Poor. 7 out of 77 reviews
Rating 2 - Terrible. 5 out of 77 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Makarios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The activities were great! (Ricky Rocks!) Food and alcohol were good. Service was friendly and honest. The gym was smelly so we didn’t use it because of that, but would have liked to.
Stayed 7 nights in Jul 2024

8/10 Good

Kesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning
Stayed 4 nights in Jun 2024

10/10 Excellent

Shanna

Stayed 3 nights in May 2024

10/10 Excellent

Alecia Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful, we booked our reservations for dinner before arriving and it went smoothly. As always the staff is friendly, welcoming, hard working and super helpful. We've been here quite a few times in the past few years since our first stay for our honeymoon. Highly recommend this resort.
Stayed 4 nights in Apr 2024

4/10 Poor

Robert Edward

Disliked: Staff & service, amenities
The pools where nice the staff were so so the liquor was terrible and watered down the staff always try to get you somewhere into spending slot Of money for literally everything they charge for they told us we had all inclusive up until we arrived there they said it wasn’t all inclusive and had to end up spending money for everything when we made sure to get a all inclusive resort, and they know now you have no other choice After traveling there and taking multiple layover flights to get there and sleeping at random airports to get to that resort and then being told that our stay wasn’t all inclusive and we have no other choice but to end up staying there. Other then that the place was ok but not really much to do there at that resort !
Stayed 5 nights in Apr 2024

10/10 Excellent

Cindy Anai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here! Everyone is very friendly making my stay so enjoyable. Diego, Jorge, and Yair were very friendly and helpful at the water sports section. Adrian and Abel were two of our favorite bartenders, our entire experience wouldn't have been the same without them! I will definitely be returning thanks to my experience with them!
Stayed 2 nights in May 2024

10/10 Excellent

Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time at the resort, it was beautiful and perfect for days spent at the pool and the beach!
Stayed 4 nights in Apr 2024

4/10 Poor

Moisés

Stayed 5 nights in Apr 2024

8/10 Good

Sara

Stayed 5 nights in Apr 2024

10/10 Excellent

Tamika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MY HUSBAND AND I HAD A GREAT TIME! WE WAS THERE CELEBRATING MY 49TH BIRTHDAY! WE WILL BE BACK SOON!
Stayed 3 nights in Apr 2024

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and friendly and helpful staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Bianca T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024

10/10 Excellent

Adrian Leonardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was very clean and courteous ,
Stayed 4 nights in Apr 2024

8/10 Good

Suzette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel can become very expensive due to charge of every meal.
Stayed 2 nights in Apr 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities
Na
Stayed 5 nights in Apr 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for family vacation
Stayed 7 nights in Feb 2024

10/10 Excellent

Henry, Bedford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurants, exceptional rooms - large, clean, modern. Staff excellent.
Stayed 4 nights in Mar 2024

10/10 Excellent

CARY, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Bret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort! Everything was great
Stayed 6 nights in Feb 2024

8/10 Good

Leszek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 7 nights in Feb 2024

4/10 Poor

Kelton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
First thing you should know is that this resort is a time share, a detail I only discovered during check-in after booking through Travelocity.com. I advise against engaging in the time share option, even if tempted by a deal. While the lobby was lackluster compared to other resorts I've visited, the junior suite was acceptable, albeit lacking a microwave. Opting for an all-inclusive package is essential. The dining experience was abysmal, requiring reservations for every restaurant except the God-awful buffet. Breakfast was passable but limited. Staff were generally pleasant, except regarding time share matters. Room service operating 24/7 was a positive, but overall quality of food was lacking, including desserts. I unequivocally would not return. Additionally, the resort's location offered little in terms of nearby activities, situated in a somewhat unsafe-looking city area with constant traffic and sirens. Unlike most resorts, there was a lack of entertainment options, and restaurant were not all open at the same time, so you couldn't even try all of them. The necessity to sign receipts for all-inclusive services defied logic. If you have a choice do not choose Villa Del Palmar.

4/10 Poor

LaTonja

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2024

8/10 Good

Tania Cruz

Travelled with partner
Liked: Amenities
Property is in excellent conditions. Two things to be aware of - this site has 2 different options one is an ALL inclusive package, the other is ROOM only!!! Please make sure to pick the one that fits the best For you and don’t rush choosing the right option for you & family. I went on a birthday trip and I accidentally booked the only that only the room, after trying to communicate with the hotel staff a few times found out the day before arriving to Cancun that the package I chose wasn’t all inclusive- once at the facility they offered me the all inclusive for $900 more…which we refused. Instead we bought tours with food included. Another thing is, if you would like everything walking distance or with public transportation nearby DON’T do the Punta Sam area. Is nice for relaxing if you’re doing the all inclusive and not planning to do any tours, this is an excellent option for you. Also the ferry to Isla Mujeres is right next to the hotel which was a plus. Not bad for being our first time in the area but would’ve done another area with more transportation options and/or walking distance places. Hoping my review helps!
Stayed 4 nights in Feb 2024

6/10 Okay

Hassan, Romulus

Liked: Cleanliness, property conditions & facilities
Hotel location and property is very nice. I usually add all the point while taking decision on the stuff. Here are points consider before selecting this. 1- all inclusive is not good, if you are on all inclusive the average delay is 45 min which they asked but it can go up to 2 hours 2- all inclusive you can order 2 dishes per person 3- location is far from downtown and hotel zone 4- very expensive to use there service 50usd per person 5- enforce tip system for everything. Where as i stayed in Riu they don’t even ask 6- i asked for blanket and they never give me. 7- try to sell their new property. 8- property is congested too. Not like others where you can enjoy. 9- even hotel pick up and drop is 50usd Positive point: nice but congested property, food is really good. Negative Points: service, staff is not polite, all-inclusive is trap.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sittina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023