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Hotel Mousai Cancun Adults Only - All Inclusive

5.0 star property
Adults-only beachfront hotel
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Mousai Cancun Adults Only - All Inclusive

2 outdoor pools
2 restaurants, lunch, dinner, brunch served; Italian cuisine
View from room
Terrace/patio
Premium bedding, down duvets, minibar, in-room safe

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Laundry
    Laundry
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    14 min walk
  • Punta Sam Beach
    14 min walk
  • El Meco Archaeological Site
    3 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    61 min walk

Room options

View all photos for Corner Suite Ocean Front

View from room

Corner Suite Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite 1 King Bed Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Ultra Suite 1 King Bed Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Master Suite

Highlights

Furnished balcony
Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 203 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Bedroom Corner Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Corner Suite Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
Down duvet
  • 215 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Corner Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Ultra Corner Suite Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Two Bedroom Master Suite

View from room

Ultra Two Bedroom Master Suite

Highlights

Furnished balcony
Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 203 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Corner Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Ultra Two Bedroom Corner Suite Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
Down duvet
  • 215 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite 2 Queen Beds Ocean Front

View from room

Suite 2 Queen Beds Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 88.0 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Ultra Suite 2 Queen Beds Ocean Front

View from room

Ultra Suite 2 Queen Beds Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 88 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite 1 King Bed Ocean Front

View from room

Suite 1 King Bed Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Atelier Playa Mujeres - Adults Only - All Inclusive

Pool
Breakfast included
All-inclusive
Spa
4.7 out of 5, Exceptional, (1063)
The price is NZ$1,248
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Atelier Playa Mujeres - Adults Only - All Inclusive

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Hotel Mousai Cancun Adults Only - All Inclusive. Within steps you'll find Punta Sam Beach and Punta Sam Ferry Terminal within a 15-minute stroll. Highlights at this all-inclusive hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and facials along with aromatherapy and hydrotherapy. The fine-dining restaurant, NOI Ristorante Italiano, serves Italian cuisine and is open for dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site gym. Added amenities include free Wi-Fi in public areas and a snack bar/deli. There's also the convenience of airport drop-off service. .Attractions within a 10-minute drive of this 5-property class Punta Sam hotel include Ultramar Ferry Puerto Juárez and Playa Mujeres Golf Club.

What's nearby

  • Punta Sam Ferry Terminal - 14 min walk - 1.2 km
  • Punta Sam Beach - 14 min walk - 1.2 km
  • El Meco Archaeological Site - 3 min drive - 2.2 km
  • Ultramar Ferry Puerto Juárez - 7 min drive - 5.4 km
  • Playa Mujeres Golf Club - 7 min drive - 4.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive

Restaurants

  • ‪Hiroshi Bar - ‬8 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Restaurant Flamingos - ‬15 min walk
  • ‪Caprichos Villa del Palmar - ‬13 min walk
  • ‪Davinos - ‬12 min walk

About this property

Hotel Mousai Cancun Adults Only - All Inclusive

Adults-only beachfront hotel
Hotel Mousai Cancun Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Mousai Cancun Adults Only - All Inclusive offers its guests 2 outdoor swimming pools and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A rooftop terrace, gift shops/newsstands, and concierge services are also featured at the luxury Hotel Mousai Cancun Adults Only - All Inclusive. A shuttle from the hotel to the airport (available 24 hours) is available for a fee.

This 5-star Punta Sam hotel is smoke free.

  • 88 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2024
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Front desk (24 hours)
  • Concierge
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Hotel Mousai Cancun Adults Only - All Inclusive offers 88 air-conditioned accommodations with outdoor private hot tubs and minibars. Rooms open to furnished balconies. Beds feature down duvets and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels, pay-per-view films and smart speakers. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Punta Sam hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can pamper themselves with a trip to the on-site spa, which has 16 treatment rooms. Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • NOI Ristorante Italiano
  • The Rooftop

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • Built in 2024
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay films
  • Smart speaker

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Mousai Cancun Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Mousai Cancun Inclusive
Hotel Mousai Cancun Adult Only
Hotel Mousai Cancun Adults Only
Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Ocean Front Adults Only .
Hotel Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Adults Only - All Inclusive Hotel

Frequently asked questions

What is the cancellation policy at Hotel Mousai Cancun Adults Only - All Inclusive?

Hotel Mousai Cancun Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Mousai Cancun Adults Only - All Inclusive?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Mousai Cancun Adults Only - All Inclusive on 2 Dec 2024 start from NZ$1,885.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Mousai Cancun Adults Only - All Inclusive?

Yep, Hotel Mousai Cancun Adults Only - All Inclusive is a short 14-minute walk from Punta Sam Beach.

Is there a spa on site at Hotel Mousai Cancun Adults Only - All Inclusive?

Yep, there is an onsite spa at Hotel Mousai Cancun Adults Only - All Inclusive. You'll enjoy services like facials.

Does Hotel Mousai Cancun Adults Only - All Inclusive have a pool?

Hotel Mousai Cancun Adults Only - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Hotel Mousai Cancun Adults Only - All Inclusive?

Hotel Mousai Cancun Adults Only - All Inclusive features 2 outdoor pools, a full-service spa and 2 restaurants. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Hotel Mousai Cancun Adults Only - All Inclusive a romantic place to stay?

Romance packages and a bar, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Mousai Cancun Adults Only - All Inclusive.

Is Hotel Mousai Cancun Adults Only - All Inclusive family-friendly?

No, Hotel Mousai Cancun Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Hotel Mousai Cancun Adults Only - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Hotel Mousai Cancun Adults Only - All Inclusive?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Mousai Cancun Adults Only - All Inclusive?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Mousai Cancun Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Mousai Cancun Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Hotel Mousai Cancun Adults Only - All Inclusive Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 21 out of 22 reviews" "
Rating 8 - Good. 0 out of 22 reviews" "
Rating 6 - Okay. 0 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edmond Dan, North Wales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch!! Exceptional service, staff is ready to meet your every need. The Rooftop pool has an excellent view of Isla Mujers. Rooms are state of the art. If you’re looking for a relaxing adults only. Book now! We will definitely stay here again! 6 days of the best vacation I have ever experienced. Highly recommend! All the amenities of a wonderful resort. Butler service, 5 star.
Stayed 5 nights in Jul 2024

10/10 Excellent

Artin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to unlike. Everything was perfect. Honestly from A-Z. Staff - drink restaurant. Very energetic people nice polite funny. Overall amazing amazing. Nothing else i can say. Modern Luxury. Service all great, real 5 star luxury experience and super clean. Thanks to each of them.
Stayed 3 nights in Aug 2024

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

Mshari

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the stuff, his name joe he was so rude not a professional speak with the customer so bad and doesn’t help in anything
Stayed 4 nights in Jul 2024

10/10 Excellent

Jaylynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Tijana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I came for his 30th birthday weekend and we had a BLAST! The staff, the food, the hotel overall, the room and all of the amenities were extremely clean, up kept and beautiful! Everything was brand new. I HIGHLY recommend this vacation spot for all couples!! We will be back!
Stayed 3 nights in Jul 2024

10/10 Excellent

CHRISTOPHER CASEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE FOOD WAS AMAZING AND STAFF WAS SUPER ACCOMODATING. WE WILL BE BACK.
Stayed 5 nights in Jul 2024

10/10 Excellent

Bourjois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Couples Getaway
Excellent hotel and staff. You're greeted with a cold towel and specialty drink upon arrival. Check-in is a breeze. We were assigned 2 butlers (am and pm) who contacted for any need. Thank you Alexa, Raul, Christian and the many more people who made our getaway so memorable.
Lunch at see side
Garza Blanca Pool
Stayed 3 nights in Jun 2024

10/10 Excellent

Jesus A, South Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mousai Cancun Was AWESOME- the food is best an all-inclusive can offer. The staff greets you by your last name at all times, Jose their mixologist prepares you the best drinks EVER! If your a couple looking for a romantic getaway just Go Here! You will not regret it! Familia Espinoza
Stayed 5 nights in Jun 2024

10/10 Excellent

Didier, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

CLIFFORD

Liked: Cleanliness, staff & service, property conditions & facilities
The Luxury
Stayed 5 nights in Jun 2024

10/10 Excellent

Saleh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We initially booked our trip at mousai Cancun. The hotel wasn’t ready so they put us in Garza Blanca( their sister hotel). We were upset at right but they hotel staff took exceptional care of us. Everything was perfect, food was amazing, and the service was unbelievably amazing! I would definitely recommend both of these properties to everyone!

10/10 Excellent

Derek Nicholas, North Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just opening the weekend of June 1st, they are opening the first three floors and they are spectacular. We arrived on 5/18 and because they weren’t open yet they upgraded us to a 1 bedroom king at Garza Blanca We have a wonderful time, staff is really attentive and professional, the grounds are immaculate and the food is exceptional We can’t wait to go back Make sure to ask for Christian at the main Pool and the Butler Alexa….they are the best of the best
Stayed 8 nights in May 2024

10/10 Excellent

Juan Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024