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SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

3 outdoor pools
Property grounds
3 outdoor pools
Free minibar, in-room safe, desk, laptop workspace
Miscellaneous

Reviews

9.0 out of 10
Wonderful

Popular amenities

The current price is NZ$965
includes taxes & fees
21 Apr - 22 Apr

Explore the area

Map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪13 min walk‬
  • North Beach
    ‪67 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪61 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬

Room options

View all photos for Room, 1 King Bed (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Delight)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Ocean View (Delight)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Delight)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
  • 50 sq m
  • Marina view
  • Sleeps 4
  • 1 King Bed

Family Room, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Rainfall showerhead
  • Sleeps 7
  • 2 Queen Beds

View all photos for Elite Room, 2 Queen Beds

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
  • 50 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 2 Queen Beds, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 2 Queen Beds, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 1 King Bed, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Captivate Swim out)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Captivate Swim out)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
  • 50 sq m
  • Water view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Double Bed (Euphoria)

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 Double Bed (Euphoria)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
  • 71 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 King Bed (Captivate Swim out)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Captivate Swim out)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
  • 50 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Elite Suite, 1 Queen Bed with Sofa bed

Free minibar, in-room safe, desk, laptop workspace

Elite Suite, 1 Queen Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Family Room, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Rainfall showerhead
  • Sleeps 8
  • 2 King Beds

View all photos for Suite, 1 King Bed, Ocean View (Euphoria)

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Ocean View (Euphoria)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
  • 83 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View (Delight)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2024
Blackout curtains
Hairdryer
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at SLS Playa Mujeres – ALL Inclusive Collection. Within just a 15-minute stroll, you'll find Punta Sam Ferry Terminal and Punta Sam Beach. Highlights at this beachfront property include 18 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Ciel Spa can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and steam room. With 3 beach bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site marina and nightclub. 8719 square feet (810 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a business centre and coworking space. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a children's swimming pool. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 5-property class Playa Mujeres property include Playa Mujeres Golf Club and Ultramar Ferry Puerto Juárez.

What's nearby

  • Punta Sam Ferry Terminal - 13 min walk - 1.1 km
  • Punta Sam Beach - 13 min walk - 1.2 km
  • Mujeres Beach - 18 min walk - 1.5 km
  • Playa Mujeres Golf Club - 7 min drive - 4.1 km
  • Ultramar Ferry Puerto Juárez - 9 min drive - 6.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 39 min drive

Restaurants

  • ‪Hiroshi Bar - ‬15 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Restaurant Flamingos - ‬4 min drive
  • ‪Caprichos Villa del Palmar - ‬12 min walk
  • ‪Davinos - ‬11 min walk

About this property

SLS Playa Mujeres – ALL Inclusive Collection

Luxury property on the beach, with 3 outdoor pools
Some rates at SLS Playa Mujeres – ALL Inclusive Collection are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At SLS Playa Mujeres – ALL Inclusive Collection, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 18 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 beach bars and 5 bars/lounges. Public spaces have free WiFi. This luxury property also offers a children's pool, a 24-hour fitness centre and a garden. Free self parking is available. A complete renovation of SLS Playa Mujeres – ALL Inclusive Collection was completed in November 2024.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 498 guestrooms or units
  • 5 levels
  • 2 buildings
  • 18 dining venues
  • 3 bars on the beach
  • 5 bars or lounges
  • 3 coffee shops
  • Conference rooms
  • 8719 sq ft of conference space
  • 810 sq. m of conference space
  • Nightclub
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and a safe. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a shower with a rainfall showerhead, slippers, hairdryers and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Ciel Spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Languages

English, Spanish

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  • Pool
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4.5 out of 5, Wonderful, 1,311 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf carts
  • Kayaking
  • Nightclub
  • Paddleboard
  • Snorkelling
  • Table tennis
  • Water sports equipment
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cot
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Conference centre (8,719 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. Guests can access their rooms with a mobile device.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

Frequently asked questions

What is the cancellation policy at SLS Playa Mujeres – ALL Inclusive Collection?

SLS Playa Mujeres – ALL Inclusive Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at SLS Playa Mujeres – ALL Inclusive Collection?

As of 31 Mar 2025, prices found for a 1-night stay for 2 adults at SLS Playa Mujeres – ALL Inclusive Collection on 21 Apr 2025 start from NZ$965.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at SLS Playa Mujeres – ALL Inclusive Collection?

Yep, SLS Playa Mujeres – ALL Inclusive Collection has a free self car park.

Are there any beaches close to SLS Playa Mujeres – ALL Inclusive Collection?

Yep, SLS Playa Mujeres – ALL Inclusive Collection is a short 18-minute walk from Mujeres Beach. Fun beach activities include yoga, volleyball and jet skiing. You can also find water sports equipment and motor boats.

Is there a spa on site at SLS Playa Mujeres – ALL Inclusive Collection?

Yep, Ciel Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does SLS Playa Mujeres – ALL Inclusive Collection have a pool?

SLS Playa Mujeres – ALL Inclusive Collection has 3 outdoor swimming pools and a kids' pool.

Does SLS Playa Mujeres – ALL Inclusive Collection have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at SLS Playa Mujeres – ALL Inclusive Collection?

SLS Playa Mujeres – ALL Inclusive Collection features a private beach, 3 beach bars and 3 outdoor pools. All guestrooms come with 24-hour room service and free minibar items.

What makes SLS Playa Mujeres – ALL Inclusive Collection a romantic place to stay?

Couples spa treatments and a private beach, as well as rainfall showerheads and massage services available in the guestrooms, help set the scene for a romantic weekend at SLS Playa Mujeres – ALL Inclusive Collection.

Is SLS Playa Mujeres – ALL Inclusive Collection family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as children's slippers and free infant beds in the guestrooms, it's no surprise that SLS Playa Mujeres – ALL Inclusive Collection is a hit with families.

Is there a free airport shuttle available at SLS Playa Mujeres – ALL Inclusive Collection?

No, SLS Playa Mujeres – ALL Inclusive Collection does not offer an airport shuttle service.

Is there a bar or restaurant at SLS Playa Mujeres – ALL Inclusive Collection?

Relax with a coldie at the 3 beach bars or 5 lounge bars, and grab a meal at SLS Playa Mujeres – ALL Inclusive Collection's 18 restaurants.

What time are check-in & check-out at SLS Playa Mujeres – ALL Inclusive Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at SLS Playa Mujeres – ALL Inclusive Collection?

There is a golf course next to SLS Playa Mujeres – ALL Inclusive Collection.

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 212 out of 302 reviews
Rating 8 - Good. 44 out of 302 reviews
Rating 6 - Okay. 24 out of 302 reviews
Rating 4 - Poor. 7 out of 302 reviews
Rating 2 - Terrible. 15 out of 302 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

TIESHA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property I just wish it had more things for adults only everything shuts down so early more things to do for couples .
Stayed 4 nights in Dec 2024

2/10 Terrible

Christian

Stayed 5 nights in Dec 2024

6/10 Okay

Meredith Shellnutt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with excellent service! Great dining options and cocktail bars. We traveled as a couple snd stayed on the adults side. Facilities are new and staff went above and beyond. Will come back!
Stayed 4 nights in Dec 2024

10/10 Excellent

ULRIKE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were very attentive and friendly. Loved the two gyms and juice bar. My teenager loves the teen club. Breakfast buffet was great with lots of fruit options including passion fruit which I have not seen before in any Mexican all-inclusive. Great beach and nice coffee bar. Definitely need to make dinner reservations. We enjoyed our stay and will recommend to other travelers.
Stayed 6 nights in Dec 2024

2/10 Terrible

dana elizabeth

Stayed 5 nights in Dec 2024

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Mira

Liked: Staff & service
Stayed 5 nights in Dec 2024

8/10 Good

Sam

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Besides the fact that they didn’t have our reservation or room type ready at check in and they supposedly upgraded us to a better room, the rest of the trip was amazing. Hotel needs to be more organized with staffing.
Stayed 6 nights in Dec 2024

10/10 Excellent

SAMEH

Stayed 7 nights in Dec 2024

6/10 Okay

Juan

Travelled with family, Travelled with family and small children
Disliked: Staff & service
We liked that the beach was clean. We disliked the attention to the costumer of the staff. We purchased the “VIP” service but there was no VIP treatment at all.
Stayed 6 nights in Dec 2024

4/10 Poor

Yuridiana Guadalupe Arechar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Since the beginning of our stay, we were disappointed with the check-in process. We were expecting a butler, but he never contacted us. We also wanted to make reservations for restaurants, but we were only able to do so for three days. we decided to order room service instead, as the service was superior to that of the restaurants. The food at the restaurants took longer to arrive and had a limited selection. Room service was more convenient and faster. The only aspects of our stay that we enjoyed were the spa services and the Kids pools area. The waiter, Johnathan at the pool kids area, significantly improved our experience by being prompt and attentive with a smile. However, the checkout process was even more problematic due to excessive communication issues between the staff. We encountered numerous problems with the reception and concierge areas. They gave us a credit for a cabana for all the issues that we encountered wanted to used it for spa services instead since we didn’t used the cabanas but they weren’t able to apply it.
Stayed 6 nights in Dec 2024

10/10 Excellent

Robert Lehr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and property are gorgeous, the staff were wonderful. Very family-friendly with lots for kids as well as grown-ups to do (though if you are a teetotaler, slightly less). Though the restaurants were beautiful, the food was not quite up to par.
Stayed 4 nights in Dec 2024

10/10 Excellent

Renzo

Stayed 4 nights in Nov 2024

6/10 Okay

min

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with wonderful staff but not enough activities. I stayed in elite room but there werent many amenities even with that. I think once it’s totally open that may change
Stayed 5 nights in Dec 2024

10/10 Excellent

Arash, Frisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great. Staff is super nice. Food in every restaurant is amazing. All in all one of the best hotels we have ever been in Cancún area
Stayed 5 nights in Dec 2024

10/10 Excellent

Ruslan, Columbus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with our family (3 kids) and we all had a blast. There is something to do for everyone. They had a nice water park for kids, kids club my daughter really enjoyed. The cinema was huge and kids loved it. The rooms were really nice and clean. The resort itself is super taken care of, staff works hard to keep everything tidy and fresh. Coffee shop is the best. The restaurants were all very good especially the Japanese one. The 2 things that slack here is no nightly entertainment and no buffet for lunch/dinner. Other than that it’s a 10/10 resort. Very elegant , if you’ve been to Miami hotel 1, this is seriously a dupe of it except better.
Stayed 7 nights in Dec 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Danijela, Fort Worth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back from an incredible stay at the SLS Playa Mujeres and WOW what a trip! From the moment we arrived, we felt completely taken care of. The staff is absolutely amazing, and a special shoutout goes to Omar Daniel, Ever (like Forever), and Jose at the pool/beach area. These guys went above and beyond to make our family feel special and really made the whole experience unforgettable. Omar, in particular, was a rock star. The food at the restaurants was phenomenal. Whether it was breakfast, lunch, or dinner, the quality and variety were top-notch. The beach was stunning, super calm and clean which was perfect. The kids especially enjoyed it. The room was spacious and comfortable, with everything we needed. The mattress was firm and my only complaint, but only because I prefer a super soft mattress. Snacks and mini-fridge stayed stocked throughout our entire stay. Gorgeous view of the marina from our balcony. They even made sure to cater to families with kids, which made our stay so much easier. The adults-only pool was split up, so this made it easier on us with the kids without feeling like we were in the way. The waterpark was the highlight for our littles and they couldn't get away from the area. Honestly, we couldn't have asked for a better winter vacation. The SLS Playa Mujeres nailed it as a new resort, and we are definitely coming back!
Stayed 5 nights in Dec 2024

10/10 Excellent

Andriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Eduardo H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Employees go about and beyond for you. Food is delicious. Great drinks. Can't wait to go back.
Stayed 4 nights in Dec 2024

10/10 Excellent

Chevanny Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best all inclusive Resort I’ve been and I absolutely recommend 10/10
Stayed 5 nights in Dec 2024

10/10 Excellent

Cherilynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little unorganized with the check-in, and only 3 dining restaurants open but other than that great spot! Really great service.
Stayed 3 nights in Dec 2024

10/10 Excellent

Anabel

Stayed 3 nights in Dec 2024

10/10 Excellent

Anabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I had a fantastic vacation at SLS Playa Mujeres!  The property is so beautiful, with everything you need right in the grounds. Coffee & pastry shop, smoothie & juice bar, gyms, pools, hot tubs, spa, excellent restaurants, beach access, water activities and more! This place is such a gem!  Rooms are beautiful, with great bathrooms & comfortable beds/bedding. It’s super family friendly, with a great area for the kids to play, and a family pool away from the adult only pool. The staff are so friendly & professional. We felt super safe & really enjoyed our stay. They recently opened so they’re still figuring some things out (like the concierge service was not as responsive as we expected, maybe they have too many people they’re taking care of?), but we didn’t mind, especially because of the warmth of the staff, everyone was so helpful. Some of the things that made our stay amazing: The cacao ceremony. We loved getting our cappuccinos from Lucio every morning, and our protein smoothies & juices from Leticia at the smoothie bar.  And Pedro & Ariel were so amazing, truly dedicated to excellent service every time we saw them at the restaurants.  Honestly everyone we spoke to/got help from were kind & professional. We will definitely be back & hope to bring our whole family when we do.
Stayed 1 night in Dec 2024