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Le Bonne Entente

4.5 star property
Suburban Québec City hotel in Sainte-Foy-Sillery-Cap-Rouge with 2 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Le Bonne Entente

Couples treatment room(s), hot tub, body treatments, aromatherapy
Exterior
Deluxe Room
Premium bedding, minibar, in-room safe, desk
Executive lounge

Reviews

8.4 out of 10

Very good

Popular amenities

  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available

Explore the area

Map
3400 chemin Sainte-Foy, Québec City, QC, G1X1S6
  • Parc de la Plage-Jacques-Cartier
    4 min drive
  • Laurier Quebec
    4 min drive
  • Laval University
    5 min drive
  • Québec, QC (YQB-Jean Lesage Intl.)
    8 min drive

Room options

View all photos for Business Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Business Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Cocooning Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Cocooning Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Shower/bath combination
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Terzo Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Terzo Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
Hydromassage showerhead
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Distinctive Room, 1 Queen bed

Premium bedding, minibar, in-room safe, desk

Distinctive Room, 1 Queen bed

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
Hairdryer
  • 35.0 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Terzo Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Terzo Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Rainfall showerhead
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, Business Lounge Access

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, Business Lounge Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Classic Suite, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Classic Suite, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Bathrobes
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Bonne Entente, 2 Double Beds + 1 Double Sofa Bed

Suite Bonne Entente, 2 Double Beds + 1 Double Sofa Bed | Living area

Suite Bonne Entente, 2 Double Beds + 1 Double Sofa Bed

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Bathrobes
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Room, 1 king bed and 2 twin beds

Family Room, 1 king bed and 2 twin beds

Family Room, 1 king bed and 2 twin beds

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Private bathroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Terzo Room, 2 Double Beds (Accessible)

Premium bedding, minibar, in-room safe, desk

Terzo Room, 2 Double Beds (Accessible)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Business Room, 1 King Bed

Business Room, 1 King Bed

Business Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Suite, 1 King Bed

Flat-screen TV

Classic Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Spa, 1 King Bed + 1 Double Sofa Bed

Suite Spa, 1 King Bed + 1 Double Sofa Bed | Living area

Suite Spa, 1 King Bed + 1 Double Sofa Bed

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Distinctive Room, 1 King bed

Premium bedding, minibar, in-room safe, desk

Distinctive Room, 1 King bed

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Queen Suite Plus, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Classic Queen Suite Plus, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Bathrobes
  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Business Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Urbania Suite, 1 king bed + 1 double bed (business Lounge Access)

Premium bedding, minibar, in-room safe, desk

Urbania Suite, 1 king bed + 1 double bed (business Lounge Access)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Bathrobes
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Distinctive Suite, 1 King Bed, Fireplace

Distinctive Suite, 1 King Bed, Fireplace

Distinctive Suite, 1 King Bed, Fireplace

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 1 King bed

Loft, 1 King bed

Loft, 1 King bed

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Business Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Urbania, 1 Queen Bed + 1 Double Sofa Bed

Premium bedding, minibar, in-room safe, desk

Suite Urbania, 1 Queen Bed + 1 Double Sofa Bed

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Bathrobes
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Distinctive Suite, 1 King bed

Distinctive Suite, 1 King bed

Distinctive Suite, 1 King bed

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Loft Urbania, 1 king Bed (Business Lounge Access)

Loft Urbania, 1 king Bed (Business Lounge Access)

Loft Urbania, 1 king Bed (Business Lounge Access)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 King Bed

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About the area

Québec City

A luxury stay in Québec City awaits you at Le Bonne Entente. You'll be 3.3 km (2.1 mi) from Base de plein air de Sainte-Foy and 3.7 km (2.3 mi) from Saint Lawrence River. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and a nightclub. .A day of pampering can include massages, aromatherapy and mani/pedis along with access to the hot tub. The restaurant, Monte Cristo L'Original, is open for dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 24-hour gym, Hot tub, sauna and seasonal outdoor swimming pool. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Additionally, you'll find free wired Internet in public areas, a children's swimming pool and a snack bar/deli. Each morning continental breakfast is served between 7 AM and 9:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 4.5-property class Sainte-Foy-Sillery-Cap-Rouge hotel include Aquarium of Quebec and Laurier Quebec.

What's nearby

  • Aquarium of Quebec - 4 min drive
  • Laurier Quebec - 4 min drive
  • Laval University - 5 min drive
  • Place Sainte-Foy - 5 min drive
  • Laval University Hospital - 5 min drive

Getting around

  • Quebec Sainte-Foy Station - 7 min drive
  • Jean Lesage International Airport (YQB) - 8 min drive

Restaurants

  • ‪McDonald's - ‬16 min walk
  • ‪Restaurant le Subtil - ‬16 min walk
  • ‪Pacini - ‬19 min walk
  • ‪Tim Hortons - ‬16 min walk
  • ‪Subway - ‬6 min walk

About this property

Le Bonne Entente

Suburban Québec City hotel in Sainte-Foy-Sillery-Cap-Rouge with 2 restaurants
Le Bonne Entente offers its guests a full-service spa, Access to hot tub, and a sauna. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a seasonal outdoor pool, and a nightclub are also featured at the luxury Le Bonne Entente. For a fee, parking is available.

This 4.5-star Québec City hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • Nightclub
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Le Bonne Entente offers 160 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided.

The on-site spa has 20 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (CAD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 7 AM to 9:30 AM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • MC Lounge
  • Monte Cristo L'Original
  • Napa Grill (De Saison)

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in hallways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 October to 23 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: CAD 25 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business centre/computer access
  • Fitness centre access
  • Health club access
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Shuttle service
  • Ski storage
  • Spa access
  • Hot tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately CAD 10 to 25 per person
  • Uncovered self-parking fee: CAD 20 per day (in/out privileges)
  • Pet fee: CAD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 2024-11-30, 005843

We should mention

  • The seasonal pool will open in May and close in October.

Property is also known as

Bonne Entente
Bonne Entente Hotel
Bonne Entente Hotel Quebec
Bonne Entente Quebec
Chateau Bonne Entente Hotel Quebec City
Chateau Bonne Entente Sainte Foy
Hotel Le Bonne Entente Quebec/Quebec City
Le Bonne Entente Hotel
Le Bonne Entente Québec City
Le Bonne Entente Hotel Québec City

Frequently asked questions

What is the cancellation policy at Le Bonne Entente?

Le Bonne Entente offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Le Bonne Entente?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Le Bonne Entente on 10 Nov 2024 start from NZ$281.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Le Bonne Entente?

Yep, Le Bonne Entente has an uncovered self car park with in/out privileges for CAD 20 per day.

Is there a spa on site at Le Bonne Entente?

Yep, there is an onsite spa at Le Bonne Entente. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Le Bonne Entente have a pool?

Yep, and guests love it! Le Bonne Entente has a seasonal outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from May to October.

What luxury perks are available at Le Bonne Entente?

Le Bonne Entente features a full-service spa, a nightclub and 2 restaurants. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes Le Bonne Entente a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Le Bonne Entente.

Is Le Bonne Entente family-friendly?

You bet! With amenities such as a children's pool, supervised childcare and a playground, it's no surprise that Le Bonne Entente is a hit with families.

Does Le Bonne Entente serve breakfast?

Yeah, continental breakfast is served daily between 7 AM and 9:30 AM.

Is there a free airport shuttle available at Le Bonne Entente?

No, Le Bonne Entente does not offer an airport shuttle service.

Is there a bar or restaurant at Le Bonne Entente?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Le Bonne Entente?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Le Bonne Entente?

Furry friends are welcome at Le Bonne Entente, with food and water bowls on offer.

Le Bonne Entente Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 721 out of 1333 reviews" "
Rating 8 - Good. 305 out of 1333 reviews" "
Rating 6 - Okay. 177 out of 1333 reviews" "
Rating 4 - Poor. 79 out of 1333 reviews" "
Rating 2 - Terrible. 51 out of 1333 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

I Nicoleta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our 2nd visit at BE, it’s been about 9 years since our last visit and we remembered how comfortable the mattresses were, we enjoyed both stays and had a great nights sleep. There are 3 restaurants on site, not all open at the same time, but the food is delicious and the beautiful courtyard and pool area feel like a little tropical oasis in the middle of the suburbs. The staff was friendly and helpful. Look forward to visiting again.
Stayed 1 night in Aug 2024

10/10 Excellent

Arup

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent! especially swimming pool and jacuzzi
Stayed 3 nights in Aug 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice , better then expected
Stayed 2 nights in Aug 2024

10/10 Excellent

Chao

Liked: Cleanliness, staff & service
Excellent
Stayed 1 night in Aug 2024

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Manque un peu pour un 5 étoiles
Le divan-lit était très usé et le matelas de celui-ci encore plus . Inacceptable pour ce type d’hôtel. La station de charge des appareils cellulaires dans la chambre ne fonctionnait pas. Au petit déjeuner, on a attendu 30 minutes pour nos rôties. Manque aménagement pour les personnes à mobilité réduite pour avoir accès à aller dans la piscine. Pas vu de stationnement pour personne handicapé.
Stayed 2 nights in Aug 2024

8/10 Good

Geuntae

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

2/10 Terrible

Anne

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Frais cachés et rapport qualité prix désolant
Le prix est élevé pour la qualité du séjour. 1- ménage laisse à desirer. Tapis avec des taches résiduelles 2- article de rasoir d'un precedent client dans la salle de bain 3- serviette déchirée dans la salle de bain 4- meubles défraîchis 5- toilette bouchée 6- prise électrique près du lit défectueuse Quand on fait le tour de l'hotel, il y a des fils d'araignées autour des luminaires. Deux bâtiments arrières avec un piège à rats.... Infiltration d'eau dû aux bardeaux qui tombent... La dame va certainement écrire de louer dans la section Sens....mais c'est deux fois plus cher! Prix affiché 205$ mais oh surprise frais cachés de stationnement et services pour un total supplémentaire de 50$. Les photos ne sont pas représentatives de l'etat des lieux. J'utilise beaucoup Hotels.com et je dois souvent dormir dans la region de Québec. Les Hotels Jaro sont vraiment mieux pour la qualité-prix.
Stayed 1 night in Jul 2024

10/10 Excellent

April

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an absolutely beautiful and quaint hotel and the employees all went above and beyond to make sure that our stay was perfect! I absolutely recommend this hotel for your next trip!
Stayed 2 nights in Jul 2024

8/10 Good

Claude

Stayed 1 night in Jul 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

ELISE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was outdated. The carpet was stained and disgusting. The bathroom smelt like sewage, we had to keep the light and fan on for the bathroom all night to get some circulation in there, but eventually had to close the bathroom door because it was so foul. The room has the bare minimum. Could barely feel the AC. Not worth the price of $350+
Stayed 1 night in Jul 2024

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff very polite and friendly. Property is an oasis very calm, beautiful interior and landscaping. Truly and excellent resort.
Stayed 1 night in Jul 2024

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 2 negatives, both related to mobility/accessibility issues. The bathtub lip was very high and the shower arrangement with a wall mounted shower head with a head that was not adjustable made it difficult to shower. The second problem was very minor but the location of the safe high up in the closet made it difficult to use. We almost left my wife's purse at the back of the safe because we couldn't reach it without standing on a chair. If your 6 ft tall it may be OK but we're both short. Otherwise the property and the visit was great. We were celebrating our 50th wedding anniversary here, where we spent our honeymoon and it was even better that we remembered.
Stayed 5 nights in Jul 2024

10/10 Excellent

Danie

Stayed 2 nights in Jul 2024

8/10 Good

Rachel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Clean and nice property. The accommodations were reasonably priced but the restaurant was very expensive with bland food and small portions. I reccomened the stay but not the restaurant. Hotel was a little dated. Staff very friendly.
Stayed 3 nights in Jul 2024

8/10 Good

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service! Felt like a resort in the city. My only complaint would be that the restaurant requires more staff as guests of the hotel who don't make reservations, it seems, are made feel less important
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hébergement excellent, restau déjeuner ordinaire
Hébergement excellent mais le déjeuner au restaurant était très ordinaire. Trop peu trop cher.
Stayed 1 night in Jul 2024

8/10 Good

Geneviève

Stayed 4 nights in Jul 2024

10/10 Excellent

Pascal

Stayed 1 night in Jul 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

bissane

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meilleur hôtel à Québec pour le service, la propreté et le confort qu’elle offre.
Stayed 1 night in Jul 2024

10/10 Excellent

Alexandre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was amazingly courteous.
Stayed 1 night in Jul 2024