See all properties
Save

Hilton Queenstown Resort & Spa

5.0 star property
Luxury hotel with full-service spa and fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Queenstown Resort & Spa

Restaurant
Front of property
Room, 1 Queen Bed, Accessible
Room, 1 King Bed (Relaxation) | Exterior
Bar (on property)

Reviews

8.6 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Hot tub
    Hot tub
  • Spa
    Spa
  • Bar
    Bar
  • Parking available
    Parking available
  • Pool
    Pool
  • Room service
    Room service
The price is NZ$365
includes taxes & fees
1 Dec - 2 Dec

Explore the area

Map
Kawarau Village, 79 Peninsula Road, Kawarau Falls, 9300
  • Remarkables Park Town Centre
    4 min drive
  • Queenstown Event Centre
    4 min drive
  • Queenstown Gardens
    10 min drive
  • Queenstown (ZQN-Queenstown Intl.)
    4 min drive

Room options

View all photos for Deluxe 2 Bedrooms, Lake View (Residence)

Deluxe 2 Bedrooms, Lake View (Residence) | View from room

Deluxe 2 Bedrooms, Lake View (Residence)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
  • 100 sq m
  • Lake view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Twin Room

Premium bedding, minibar, in-room safe, soundproofing

Twin Room

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 44 sq m
  • Resort view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 45 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms (Residence)

Suite, 2 Bedrooms (Residence) | Private kitchen

Suite, 2 Bedrooms (Residence)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 100 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

32-inch LCD TV with cable channels, TV

Deluxe Room, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 44 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

32-inch LCD TV with cable channels, TV

Room, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 44 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Lake Wakatipu Suite)

Suite, 1 King Bed (Lake Wakatipu Suite)

Suite, 1 King Bed (Lake Wakatipu Suite)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 54 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Plus)

Deluxe Room, 1 King Bed (Plus)

Deluxe Room, 1 King Bed (Plus)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 44 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Relaxation)

Room, 1 King Bed (Relaxation)

Room, 1 King Bed (Relaxation)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Residence)

Suite, 1 Bedroom (Residence) | Resort view

Suite, 1 Bedroom (Residence)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 60 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Lake View

Premium bedding, minibar, in-room safe, soundproofing

Deluxe Twin Room, Lake View

Highlights

Balcony or patio
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 44 sq m
  • Lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Wakatipu Suite with Lake View

Premium bedding, minibar, in-room safe, soundproofing

Wakatipu Suite with Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room with Lake View

Premium bedding, minibar, in-room safe, soundproofing

Deluxe Twin Room with Lake View

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Premium bedding, minibar, in-room safe, soundproofing

Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Plus King Room with Lake View

Premium bedding, minibar, in-room safe, soundproofing

Deluxe Plus King Room with Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Residence

Premium bedding, minibar, in-room safe, soundproofing

One Bedroom Residence

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Deluxe Residence With Lake View

Premium bedding, minibar, in-room safe, soundproofing

Two Bedroom Deluxe Residence With Lake View

  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 King Beds

View all photos for Relaxation King Room

Premium bedding, minibar, in-room safe, soundproofing

Relaxation King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room with Lake View

Premium bedding, minibar, in-room safe, soundproofing

Deluxe King Room with Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for King Room

Premium bedding, minibar, in-room safe, soundproofing

King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Residence with Lake View

Premium bedding, minibar, in-room safe, soundproofing

Two Bedroom Residence with Lake View

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Accessible Room

Premium bedding, minibar, in-room safe, soundproofing

Accessible Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Premium bedding, minibar, in-room safe, soundproofing

Twin Room

  • Sleeps 2
  • 2 Single Beds

Similar properties

Building design
Kamana Lakehouse
Hot tub
Spa
Parking included
Free WiFi
4.7 out of 5, Exceptional, (362)
The price is NZ$579
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Kamana Lakehouse

About the area

Kawarau Falls

A luxury stay in Kawarau Falls awaits you at Hilton Queenstown Resort & Spa. You'll be within a 10-minute walk of Lake Wakatipu and 1.8 km (1.1 mi) from The Kingston Flyer. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub and sauna as well as access to bike hire. Plus you'll find free Wi-Fi in public areas, a conference centre and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM. There's also valet parking, along with the convenience of a ferry terminal shuttle. .Places within a 30-minute walk of this 5-property class Kawarau Falls hotel include Remarkables Park Town Centre and Frankton Beach.

What's nearby

  • Queenstown Event Centre - 4 min drive - 4.2 km
  • Queenstown Gardens - 10 min drive - 9.6 km
  • Kiwi and Birdlife Park - 11 min drive - 10.6 km
  • Skyline Queenstown - 12 min drive - 10.7 km
  • The Remarkables Ski Area - 16 min drive - 12.9 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 4 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Airspresso Airport Cafe Queenstown - ‬4 min drive
  • ‪Rata - ‬10 min drive
  • ‪Manaia Lounge - ‬4 min drive
  • ‪Odd Saint - ‬11 min drive

About this property

Hilton Queenstown Resort & Spa

Luxury hotel with full-service spa and fitness centre
Hilton Queenstown Resort & Spa offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A fitness centre, a sauna, and a rooftop terrace are also featured at the luxury Hilton Queenstown Resort & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 220 guestrooms or units
  • 8 levels
  • 3 buildings
  • Conference rooms
  • Built in 2011
  • Terrace on the roof
  • Ski equipment storage
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Corner/local shop
  • Garden
  • Beauty salon
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Bar or lounge
  • Dining venue
Hilton Queenstown Resort & Spa offers 220 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, dressing gowns, designer toiletries and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and safes.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Afrikaans, Chinese (Mandarin), Czech, Dutch, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Ferry terminal shuttle (surcharge)
  • Ski shuttle nearby
  • Parking on site (NZD 16 per day)
  • Valet parking on site (NZD 40 per day; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; NZD 30 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Stacks Pub
  • Wakatipu Grill

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 8 floors
  • Banquet hall
  • Built in 2011
  • Fireplace in lobby

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 18 September 2024 to 20 December 2024 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 30 per person
  • Fee for in-room wireless Internet: NZD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 9.95 (rates may vary)
  • Self-parking fee: NZD 16 per day
  • Valet parking fee: NZD 40 per day (in/out privileges)
  • A late check-out fee will be charged
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent
  • Facilities fee: NZD 20 per person, per day and includes use of: spa tub; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hilton Queenstown
Hilton Queenstown Resort
Hilton Resort Queenstown
Queenstown Hilton
Queenstown Resort
Resort Queenstown
Hilton Queenstown Hotel Queenstown
Hilton Queenstown Resort Spa
Hilton Queenstown Resort Spa
Hilton Queenstown Resort & Spa Hotel
Hilton Queenstown Resort & Spa Kawarau Falls
Hilton Queenstown Resort & Spa Hotel Kawarau Falls

Frequently asked questions

What is the cancellation policy at Hilton Queenstown Resort & Spa?

Hilton Queenstown Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Queenstown Resort & Spa?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hilton Queenstown Resort & Spa on 1 Dec 2024 start from NZ$364.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Queenstown Resort & Spa?

Yep, Hilton Queenstown Resort & Spa has a self car park for NZD 16 per day. Onsite parking is limited.

Are there any beaches close to Hilton Queenstown Resort & Spa?

The closest beach to Hilton Queenstown Resort & Spa is Queenstown Beach (5.2 km).

Is there a spa on site at Hilton Queenstown Resort & Spa?

Yep, there is an onsite spa at Hilton Queenstown Resort & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hilton Queenstown Resort & Spa have a pool?

Hilton Queenstown Resort & Spa has an indoor pool.

What makes Hilton Queenstown Resort & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hilton Queenstown Resort & Spa.

Is Hilton Queenstown Resort & Spa family-friendly?

You bet! With amenities such as free food shopping service and laundry facilities, as well as free infant beds and travel cots in the guestrooms, it's no surprise that Hilton Queenstown Resort & Spa is a hit with families.

Does Hilton Queenstown Resort & Spa serve breakfast?

Sure does, buffet brekkie is served weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hilton Queenstown Resort & Spa?

No, Hilton Queenstown Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Queenstown Resort & Spa?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hilton Queenstown Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hilton Queenstown Resort & Spa?

No, pets are not allowed.

Hilton Queenstown Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1004 reviews" "
Rating 8 - Good. 236 out of 1004 reviews" "
Rating 6 - Okay. 117 out of 1004 reviews" "
Rating 4 - Poor. 70 out of 1004 reviews" "
Rating 2 - Terrible. 24 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
pristine property
Stayed 3 nights in Nov 2024

10/10 Excellent

Owen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks will definitely stay again
Stayed 1 night in Nov 2024

10/10 Excellent

Philippa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fabulous! 20yr wedding anniversary! Felt like I was on our honeymoon again! Xxx
Stayed 1 night in Oct 2024

8/10 Good

dallas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very clean. Room was excellent with quiet location Was a bit confusing on the elevators between areas. Address in uber was on adjacent street
Stayed 2 nights in Oct 2024

10/10 Excellent

Geoff

Stayed 6 nights in Aug 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run properly staff were awesome amazing views and so peaceful
Stayed 1 night in Aug 2024

8/10 Good

Adam, Gisborne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We stayed there for three nights it was very comfortable very warm rooms with the fireplaces. We got there on a Monday and stay through till Thursday only one of the restaurants was open on the Monday and the Tuesday.
Stayed 3 nights in Aug 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Amazing level of professionalism shown by all staff, maybe our honeymoon all the more special
Stayed 7 nights in Aug 2024

6/10 Okay

Ryan Mitchell

Travelled with family
Liked: Cleanliness, staff & service
Had to pay for parking, fireplace wasn't a real fireplace just a little gas fire that barely produced heat, bathroom poorly ventilated had to buy air freshener apart from that pretty good stay.
Stayed 7 nights in Aug 2024

10/10 Excellent

Mike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Aug 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

JM

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the serenity of the property and its surroundings:one of the highlights was sitting outside each evening with other guests around the fire pit sharing travel stories.
Stayed 3 nights in Aug 2024

10/10 Excellent

Wei

Stayed 2 nights in Apr 2024

10/10 Excellent

Phillip

Stayed 6 nights in Jul 2024

10/10 Excellent

Jill

Stayed 1 night in Jul 2024

10/10 Excellent

Tiopira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Zyander

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay we enjoyed our time
Stayed 2 nights in Jul 2024

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The hotel was lovely. It was peaceful with amazing views. Close to the airport. However there wasn’t a lot to do around the hotel and the water taxis didn’t run past 6:15pm into the town. you then had an expensive taxi or Uber (half the price) to get back to the hotel.
Stayed 5 nights in Jul 2024

4/10 Poor

Sameera Larisa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too far for everything
Stayed 2 nights in May 2024

8/10 Good

Arvind

Stayed 4 nights in Jul 2024

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to airport, great room, nice views, easy to get around, great lobby
Stayed 4 nights in Jul 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Was as good as my last stay can’t find a complaint
Stayed 7 nights in Jul 2024

4/10 Poor

Anmol, Auckland

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
For the price they charge, the service was no good. Housekeeping did not remove room service glasses, just left them on the table for 3 days, the entire time we were there. Room amenities were not restocked daily and we had to call to ask them. First night, their restaurant had a new menu which meant they could not get food out in time. Waited an hour for our meals which were overcooked. The managers at the restaurant were great though, very friendly and provided good service but everywhere else was lacking. Also booked a facial in person at the spa which apparently was not correctly done. Went to the appointment at 9am, only to be told there was no booking. As we were checking out on that day, I could not go at a later time which is why I booked it for that time to ensure I could go. Had high expectations for Hilton but ultimately was left disappointed.
Stayed 4 nights in Jul 2024

8/10 Good

Fabio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms on level 1. Spa pool outside the room was awesome. Only a minor is the constant forced ventilation noise. But at least dry the swimming clothes.
Stayed 2 nights in Jul 2024