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Fiesta Americana Hacienda Galindo Resort & Spa

4.0 star property
Family-friendly hotel with 2 restaurants and full-service spa
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Fiesta Americana Hacienda Galindo Resort & Spa

Minibar, in-room safe, desk, iron/ironing board
Outdoor pool, pool umbrellas, pool loungers
Minibar, in-room safe, desk, iron/ironing board
Exterior
Minibar, in-room safe, desk, iron/ironing board

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Pool
  • Spa
  • Gym
  • Laundry
The price is NZ$263
includes taxes & fees
12 Jan - 13 Jan 2025

Explore the area

Map
Carretera A Amealco- Galindo Km 5.5, San Juan del Río, QUE, 76820
  • San Gil Golf Club
    11 min drive
  • Gran Operadora Posadas
    2 min walk
  • Querétaro Bus Terminal
    34 min drive
  • Querétaro, Querétaro (QRO-Querétaro Intl.)
    46 min drive

Room options

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
  • 49.29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Separate bath and shower
Hairdryer
Eco-friendly toiletries
  • 125.4 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
Eco-friendly toiletries
  • 49.29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds (Dog Friendly)

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 2 Double Beds (Dog Friendly)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
Eco-friendly toiletries
  • 49.29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed (Dog Friendly)

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 King Bed (Dog Friendly)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
Eco-friendly toiletries
  • 49.29 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite familiar, 2 camas matrimoniales y 1 Individual

Minibar, in-room safe, desk, iron/ironing board

Suite familiar, 2 camas matrimoniales y 1 Individual

Highlights

Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Private bathroom
Rainfall showerhead
  • 94.8 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Room, 2 Double Beds & 1 Single Bed

Family Room, 2 Double Beds & 1 Single Bed

Family Room, 2 Double Beds & 1 Single Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
Eco-friendly toiletries
  • 49.29 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Deck/patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Private bathroom
  • 94.8 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite 2 camas matrimoniales

Junior Suite 2 camas matrimoniales

Junior Suite 2 camas matrimoniales

Highlights

Deck/patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Private bathroom
  • 94.8 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

San Juan del Río

A family-friendly stay in San Juan del Río awaits you at Fiesta Americana Hacienda Galindo Resort & Spa. You'll be 8.8 km (5.4 mi) from San Gil Golf Club and 24.5 km (15.2 mi) from Cavas Freixenet. Highlights at this eco-friendly hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at MISAYA SPA can include deep-tissue massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The restaurant, El Florentino, serves local and international cuisine. Caballito is the hotel's own karaoke bar. Enjoy the free kids' club, gym, kids' swimming pool and pool loungers. Business amenities include meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Sights in the region of this 4-property class San Juan del Río hotel include Aqueduct of Santiago de Querétaro and Pena de Bernal.

What's nearby

  • San Gil Golf Club - 11 min drive
  • Cavas Freixenet - 25 min drive
  • Aqueduct of Santiago de Querétaro - 35 min drive
  • Tequisquiapan Opal Mine - 45 min drive
  • Pena de Bernal - 58 min drive

Getting around

  • Querétaro, Querétaro (QRO-Querétaro Intl.) - 46 min drive

Restaurants

  • ‪Starbucks - ‬14 min drive
  • ‪Restaurante Campo Bravo - ‬16 min drive
  • ‪Misión San Gil - ‬11 min drive
  • ‪El Original - ‬13 min drive
  • ‪Subway - ‬14 min drive

About this property

Fiesta Americana Hacienda Galindo Resort & Spa

Family-friendly hotel with 2 restaurants and full-service spa
Fiesta Americana Hacienda Galindo Resort & Spa offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A children's pool, spa services, and a terrace are also featured at the family-friendly Fiesta Americana Hacienda Galindo Resort & Spa. Self parking and valet parking are free.

  • 169 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Conference rooms
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Fiesta Americana Hacienda Galindo Resort & Spa offers 169 air-conditioned accommodations with minibars and laptop-compatible safes. 55-inch LED televisions come with satellite channels.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, MISAYA SPA. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Dial-up internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Caballito
  • El Florentino
  • El Italiano
  • EL RINCON DE DON ROBERTO
  • La Pérgola

Things to do

  • Air hockey
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Horseback riding/rentals
  • Outdoor pool
  • Playground
  • Shopping
  • Table tennis
  • Tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: MXN 2000 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 44 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 495 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 2000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 495 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fiesta Americana Galindo
Fiesta Americana Hacienda Galindo
Fiesta Americana Hacienda Galindo Hotel
Fiesta Americana Hacienda Galindo Hotel San Juan del Rio
Fiesta Americana Hacienda Galindo San Juan del Rio
Galindo Fiesta Americana
Hacienda Fiesta Americana
Hacienda Fiesta Americana Galindo
Hacienda Galindo
Hacienda Galindo Fiesta Americana
Fiesta Americana Hacienda Galindo Resort San Juan del Rio
Fiesta Americana Hacienda Galindo Resort
Fiesta Americana Hacienda Galindo Resort Spa
Fiesta Americana Hacienda Galindo Resort & Spa Hotel
Fiesta Americana Hacienda Galindo Resort & Spa San Juan del Río

Frequently asked questions

What is the cancellation policy at Fiesta Americana Hacienda Galindo Resort & Spa?

Fiesta Americana Hacienda Galindo Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fiesta Americana Hacienda Galindo Resort & Spa?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Fiesta Americana Hacienda Galindo Resort & Spa on 12 Jan 2025 start from NZ$262.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fiesta Americana Hacienda Galindo Resort & Spa?

Yep, Fiesta Americana Hacienda Galindo Resort & Spa has a free self car park and free valet parking.

Is there a spa on site at Fiesta Americana Hacienda Galindo Resort & Spa?

Yep, MISAYA SPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs and facials, as well as Swedish massages.

Does Fiesta Americana Hacienda Galindo Resort & Spa have a pool?

Fiesta Americana Hacienda Galindo Resort & Spa has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Fiesta Americana Hacienda Galindo Resort & Spa?

Fiesta Americana Hacienda Galindo Resort & Spa features a full-service spa, an outdoor pool and 2 restaurants.

Is Fiesta Americana Hacienda Galindo Resort & Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Fiesta Americana Hacienda Galindo Resort & Spa is a hit with families.

Is there a free airport shuttle available at Fiesta Americana Hacienda Galindo Resort & Spa?

No, Fiesta Americana Hacienda Galindo Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Fiesta Americana Hacienda Galindo Resort & Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fiesta Americana Hacienda Galindo Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Fiesta Americana Hacienda Galindo Resort & Spa?

Dogs are welcome at Fiesta Americana Hacienda Galindo Resort & Spa, with food and water bowls on offer. Just so you know, there's a weight limit of up to 20 kg per pet.

Fiesta Americana Hacienda Galindo Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 500 out of 794 reviews" "
Rating 8 - Good. 212 out of 794 reviews" "
Rating 6 - Okay. 43 out of 794 reviews" "
Rating 4 - Poor. 19 out of 794 reviews" "
Rating 2 - Terrible. 20 out of 794 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gerardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have two restaurants, and one of them, the Italian restaurant, closes most of the week. The main dining area is very nice looking, but expensive. They do not like to offer breakfast menus, even saying that "it will take a long time" and forcing you to get the buffet. Compared to other restaurants, the buffet is also very expensive for what is typically served in other restaurants in hotels in Queretaro. The quality of the food was okay; the tortillas de maiz were old and stale. Once, I ordered from the menu, and I spent two and a half hours for lunch, waiting for my bill for 40 minutes. The grounds are beautifully kept, and the pool area is excellent. The vineyard is also a nice place to see. Unfortunately, there are not a lot of options for eating in the area, forcing you to eat at their restaurant.
Stayed 1 night in Jul 2024

6/10 Okay

Luis

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Near the Rooms Was smelling really bad The check in was terrible more than 40 minutes traing to finde my reservation even I give them the number of confirmation
Stayed 2 nights in Jul 2024

10/10 Excellent

Aron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens aré beautiful
Stayed 2 nights in Jul 2024

10/10 Excellent

Nely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and amenities, we stayed one night and planning the next visit already. The food was delicious in the Mexican restaurant (we have pending the Italian restaurant), but enjoyed our stay! Thank you!
Stayed 1 night in Jun 2024

2/10 Terrible

Carlos

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property is nice as well as the pool. Reception is extremely slow, most of the workers there seemed new they didn’t really know what they were doing. Check out took close to 45 min, unsure why it took so long as I was only told sorry for the wait but not why I was waiting for so long. The waiters and people working in the hotel are nice however so that was a plus. Service around the pool was lacking as there were too many people for 2 waiters. Breakfast buffet was amazing, probably the best thing of the property. Overall I would only go back here for the breakfast buffet but would not recommend this place to stay. For the price you pay, which is not cheap, this place needs major improvement.
Stayed 1 night in May 2024

6/10 Okay

Luis Alonso

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very beautiful hacienda well equipped and in very good condition, the pool is climatized, the food was so so and kind of expensive. The vineyard is beautiful and it has dedicated areas. It’s also great for families traveling with Kids lots of activities for them.
Stayed 1 night in May 2024

4/10 Poor

Nora

Travelled with family and small children, Business traveller
Disliked: Staff & service
Ugly welcome staff, the room wasn’t ready at 4pm, an was incomplete They charge for everything, room for 4 peoples and they left only 1 coffe set. Ugly policy’s and administrative staff. The waitress are the best. Don’t go there
Stayed 1 night in May 2024

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful and ver large property built in the 1500 and the legend says that it was Hernan Cortez hacienda. Property and art work is beautifully maintained
Stayed 2 nights in Apr 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic infrastructure and very attentive service
Stayed 3 nights in Apr 2024

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NIce
Stayed 2 nights in Apr 2024

10/10 Excellent

Yi, sugar land

Stayed 1 night in Mar 2024

10/10 Excellent

Jose Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is nice
Stayed 1 night in Jan 2024

8/10 Good

Daniela

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel. I rather 4 only cause of cleanliness for the bathroom.
Stayed 2 nights in Dec 2023

2/10 Terrible

Jorge

Stayed 1 night in Dec 2023

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Wonderful and relaxing stay.
Stayed 1 night in Oct 2023

8/10 Good

Irene

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This is a gorgeous property with many activities. The food is delicious and most of the staff are friendly. The negative ... we had three rooms, one of our rooms did not have a welcome fruit basket, in another room we found two dead cockroaches, and finally, if you wanted coffee pods you had to go to the registration desk to pick them up.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
And Oasis only two hours from Mexico City. We travelled with a 1 and 4 year old, and it was perfect. Food, service, and facilities are all 10/10
Stayed 2 nights in Oct 2023

10/10 Excellent

Manuel, HOUSTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel..!
Stayed 1 night in Oct 2023

8/10 Good

Jesus

Stayed 1 night in Sep 2023

8/10 Good

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and installations
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional management and staff
exceptional management and staff, but I regret not reserving directly with the hotel. hotels.com rate was not competitive with the fiesta inn website.
Stayed 3 nights in Jun 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
People everyone was so friendly
Stayed 5 nights in Jun 2023

6/10 Okay

Verified traveller

Liked: Staff & service
So so stay!
Whenever I see the words “resort and spa” I have a certain expectationand the resort did not meet that definition at all, in my opinion. Although the staff is very friendly, and helpful, they don’t speak English so it was a very big challenge for us. One person at the desk spoke some decent English but when she was not there, we were so lost. Secondly, Hotels.com advertised that this is a VIP silver hotel; but there was nothing special about the VIP silver rated… so Hotels.com needs to get rid of that label. Third, we reserved 2 suites and both hot tub spas outside the 2 rooms were not clean, and one of them even had a dead roach in it. Fourth, none of us could figure out how to turn on the fan even when we tried to pull the cord. We even had the maintenance guy come up to help fix the sink and turn on the fan. He couldn’t figure out how to turn it on. Fifth, when they served the buffet brunch on Saturday morning, there were bees sitting on the fruit trays and sweet pastries trays….none of the fruit & pastries trays had a cover on it. There were also flies as well, but more bees than flies on the sweets… The only nice things that I saw were the historic views of the hotels and the courtyard, and the friendly staff. This is not a spot for a vacation! And it is not a place that deserves a score above 7.
Stayed 3 nights in May 2023