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Holiday Inn Queretaro-Centro Historico by IHG

3.5 star property
Family-friendly hotel with 3 restaurants and 3 hot tubs

Photo gallery for Holiday Inn Queretaro-Centro Historico by IHG

3 restaurants, breakfast, lunch, dinner served; international cuisine
3 restaurants, breakfast, lunch, dinner served; international cuisine
Outdoor pool
3 restaurants, breakfast, lunch, dinner served; international cuisine
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pet-friendly
  • Pool
  • Gym
  • Breakfast available
The current price is NZ$170
includes taxes & fees
9 Mar - 10 Mar

Explore the area

Map
Ave 5 De Febrero No 110, Querétaro, QUE, 76010
  • Autonomous University of Querétaro
    ‪12 min walk‬
  • Plaza Galerias Shopping Center
    ‪15 min walk‬
  • Cerro de Las Campanas National Park
    ‪17 min walk‬
  • Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪38 min drive‬

Room options

View all photos for Suite

Premium bedding, minibar, in-room safe, individually decorated

Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 31 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, minibar, in-room safe, individually decorated

Standard Room

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 31 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Queen Beds, Ground Floor

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Queen Beds, Ground Floor

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 2 Queen Beds

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Garden View

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Queen Beds, Garden View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed, Accessible Bathtub

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Top Floor)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Top Floor)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 63 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Premium Room

Premium bedding, minibar, in-room safe, individually decorated

Premium Room

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 36 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Interior

Holiday Inn Express Queretaro by IHG

  • Hot tub
  • Breakfast included
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, (471)
The price is NZ$177
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Holiday Inn Express Queretaro by IHG

About the area

Querétaro

A family-friendly stay in Querétaro awaits you at Holiday Inn Queretaro-Centro Historico by IHG. Within a 20-minute stroll, you'll find Autonomous University of Querétaro and Plaza Santa Maria Bullring. Highlights at this hotel include 3 restaurants, 3 hot tubs and an outdoor swimming pool. .The restaurant, Los Arcos, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. 11361 square feet (1022 square metres) of event facilities include 13 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and coworking space. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning full breakfast is served between 6:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .With a stay at this 3.5-property class Downtown Querétaro hotel, you'll be 2.8 km (1.8 mi) from Alameda Hidalgo Park and 3.5 km (2.2 mi) from Aqueduct of Santiago de Querétaro.

What's nearby

  • Autonomous University of Querétaro - 12 min walk - 1.0 km
  • Plaza Galerias Shopping Center - 15 min walk - 1.3 km
  • Plaza Santa Maria Bullring - 19 min walk - 1.6 km
  • Josefa Ortiz de Domínguez Auditorium - 5 min drive - 4.0 km
  • Aqueduct of Santiago de Querétaro - 5 min drive - 4.0 km

Getting around

  • Querétaro, Querétaro (QRO-Querétaro Intl.) - 38 min drive

Restaurants

  • ‪Bar Holiday Inn - ‬1 min walk
  • ‪Queretaro Lindo Bar Botanero - ‬7 min walk
  • ‪La Marquesada - ‬6 min walk
  • ‪Mariscos Eliastion - ‬5 min walk
  • ‪Los Pepes - ‬4 min walk

About this property

Holiday Inn Queretaro-Centro Historico by IHG

Family-friendly hotel with 3 restaurants and 3 hot tubs
Holiday Inn Queretaro-Centro Historico by IHG offers its guests 3 hot tubs, an outdoor pool, and a fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 13 meeting rooms, and coworking spaces. Event space at this hotel measures 11361 square feet (1022 square metres) and includes a conference centre. A terrace, a vending machine, and an arcade/games room are also featured at the family-friendly Holiday Inn Queretaro-Centro Historico by IHG. Free self parking is available.

This 3.5-star Querétaro hotel is smoke free.

  • 1 building
  • 234 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 11361 sq ft of conference space
  • 1022 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Holiday Inn Queretaro-Centro Historico by IHG offers 234 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a rainfall showerhead and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to noon for a fee: MXN 370 to 430 for adults and MXN 220 to 250 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Los Arcos
  • Los Naranjos

Things to do

  • 3 spa tubs
  • Arcade/game room
  • Gym
  • Outdoor pool
  • Playground
  • Private wine tours
  • Vineyard
  • Wine tours

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (11,361 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Terrace
  • Vineyard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 accessible parking spaces
  • Accessible shuttle
  • Hand-held showerhead
  • Handrails in stairways (84 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Portable shower seat
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Chef service
  • Coffee/tea maker
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: MXN 700 per pet, per night, plus a one-time cleaning fee of MXN 700
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 370 to 430 for adults and MXN 220 to 250 for children
  • Pet fee: MXN 700 per pet, per night plus a one-off MXN 700 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Historico
Holiday Inn Historico Hotel
Holiday Inn Historico Hotel Queretaro-Centro
Holiday Inn Queretaro-Centro
Holiday Inn Queretaro-Centro Historico
Queretaro-Centro Historico
Holiday Inn Queretaro Centro Historico Hotel Queretaro
Queretaro Holiday Inn
Holiday Inn Queretaro-Centro Historico Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn Queretaro-Centro Historico by IHG?

Holiday Inn Queretaro-Centro Historico by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Queretaro-Centro Historico by IHG?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Queretaro-Centro Historico by IHG on 9 Mar 2025 start from NZ$169.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Queretaro-Centro Historico by IHG?

Yep, Holiday Inn Queretaro-Centro Historico by IHG has a free self car park.

Does Holiday Inn Queretaro-Centro Historico by IHG have a pool?

Holiday Inn Queretaro-Centro Historico by IHG has an outdoor pool.

What luxury perks are available at Holiday Inn Queretaro-Centro Historico by IHG?

Holiday Inn Queretaro-Centro Historico by IHG features 3 hot tubs, a vineyard and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Holiday Inn Queretaro-Centro Historico by IHG a romantic place to stay?

Al fresco dining and winery tours, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Queretaro-Centro Historico by IHG.

Is Holiday Inn Queretaro-Centro Historico by IHG family-friendly?

You bet! With amenities such as babysitting services, a playground and an arcade, it's no surprise that Holiday Inn Queretaro-Centro Historico by IHG is a hit with families.

Does Holiday Inn Queretaro-Centro Historico by IHG serve breakfast?

You bet, full breakfast is offered daily between 6:00 AM and noon.

Is there a free airport shuttle available at Holiday Inn Queretaro-Centro Historico by IHG?

No, Holiday Inn Queretaro-Centro Historico by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Queretaro-Centro Historico by IHG?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Holiday Inn Queretaro-Centro Historico by IHG?

Check-in begins at 3:00 PM. Check-out time is 1:00 PM.

Are pets allowed at Holiday Inn Queretaro-Centro Historico by IHG?

Dogs are welcome at Holiday Inn Queretaro-Centro Historico by IHG, with food and water bowls on offer.

Holiday Inn Queretaro-Centro Historico by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 600 out of 1005 reviews
Rating 8 - Good. 296 out of 1005 reviews
Rating 6 - Okay. 72 out of 1005 reviews
Rating 4 - Poor. 20 out of 1005 reviews
Rating 2 - Terrible. 17 out of 1005 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Alejandra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fine, but it had a “funny” smell upon arrival. Everything else was fine.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jesus, Tolleson az

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Nov 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Resort feel with out the beach. I’m here for work only so it’s great.
Stayed 2 nights in Sep 2024

10/10 Excellent

Norma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Francisco, Vero Beach

Liked: Cleanliness, amenities, property conditions & facilities
Las albercas estuvieron muy bien.
Stayed 1 night in Sep 2024

8/10 Good

Nerhida Iliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well maintained and good service
Stayed 1 night in Jul 2024

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024

8/10 Good

Roseann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. Our son loved the pool. However, beware of the "kids eat free" promotion. It is only if you ask for and order off a child's menu that kids will eat free. They do not automatically give you one.
Stayed 1 night in Jul 2024

10/10 Excellent

Roseann

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility
Stayed 1 night in Jul 2024

8/10 Good

Irma

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel.
Stayed 1 night in Jul 2024

8/10 Good

Irma Aurora

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Buen buffet, confortable room.
Stayed 1 night in Jul 2024

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and good food.
Stayed 5 nights in May 2024

10/10 Excellent

Josué

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rosa

Stayed 2 nights in Apr 2024

6/10 Okay

Abigail

Travelled with family
Liked: Cleanliness, staff & service
The staff is very friendly and work hard to please the customer, but the property needs upgrading if they want to have so many stars.
Stayed 7 nights in Apr 2024

10/10 Excellent

Alejandro

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was amazing, the hotel was beautiful and clean
Stayed 2 nights in Mar 2024

8/10 Good

Alejandro

Stayed 2 nights in Apr 2024

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"We recently stayed at this hotel and overall had a wonderful experience. The facilities were beautiful and clean, the food was delicious, and the staff were very friendly. However, we were disappointed by an incident involving Mrs. Gabriela. We have a disabled son, and my husband informed her that he was going to work and that my son and I couldn't go to the restaurant for breakfast. As a result, he took five pieces of fruit from the buffet. Mrs. Gabriela charged us for two breakfasts to our room for taking the fruit. When we spoke to someone at the reception, they informed us that we could have ordered our breakfast through room service. The next day, we did just that, but we found Mrs. Gabriela's response lacking in empathy. Despite this incident, everything else about our stay was excellent!" "Recientemente nos hospedamos en este hotel y en general tuvimos una experiencia maravillosa. Las instalaciones estaban bonitas y limpias, la comida era deliciosa y el personal muy amable. Sin embargo, nos decepcionó un incidente que involucró a la Sra. Gabriela. Tenemos un hijo discapacitado, y mi esposo le informó que él iba a trabajar y que mi hijo y yo no podíamos ir al restaurante a desayunar. Como resultado, él tomó cinco piezas de fruta del bufet. La Sra. Gabriela nos cargó el precio de dos desayunos a nuestra habitación por haber tomado la fruta. Pudo ser más empatica.después nos informaron que servício al cuarto era posible.
Stayed 3 nights in Apr 2024

10/10 Excellent

Luis

Stayed 4 nights in Mar 2024

8/10 Good

Jesus Rios

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the room we got didn't have a mini fridge nor an ice bucket. Also, the ice machine was on but not producing ice.
Stayed 7 nights in Mar 2024

10/10 Excellent

Bhuvana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, nice place to stay
Stayed 5 nights in Feb 2024

4/10 Poor

FRANCISCO

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very bad smell in hallways, in room and specially the bathroom. That also called us at 3am just to know if when our reservation ended! This is unacceptable.
Stayed 1 night in Feb 2024

10/10 Excellent

Straso

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 6 nights in Jan 2024

2/10 Terrible

Roberto Carlos

Travelled with family
Disliked: Staff & service
I booked through Expedia. The reservation proceeded without any problem on their platform. I printed the itinerary and also received a confirmation SMS. However, when I showed up at the hotel reception, they did not want to honor my reservation. This created a big problem for me, because I was forced to look for another hotel with availability under a heavy rain. I booked through Expedia because I needed immediate accommodation, since a family member died and I immediately moved to Querétaro to attend to the emergency; After 5 hours of travel I received the unpleasant surprise of not having accommodation. I made the reservation at approximately 4:00 p.m. and I showed up at the hotel at 9:00 p.m. Honestly, both Expedia and the hotel simply distanced themselves from the problem, it's a shame. Due to this situation I did not become a client of that hotel and I hope to never book again in IGH hotels in my life, their interest in their clients is zero.
Stayed 2 nights in Nov 2023

6/10 Okay

EK

Stayed 6 nights in Nov 2023