8/10 Good
Madison
3 Nov 2024
Liked: Cleanliness, staff & service
We enjoyed our stay at 21C with the exception of a few things. The facilities themselves had a few issues including no working AC in our room, limited elevator access, and some issues with the outlets in the room. However that being said, the staff was WONDERFUL. Each issue we had they handled professionally and with the utmost apologies. They upgraded our room after we brought the issues to their attention and made sure we were as comfortable as possible the remainder of our stay. The art galleries and spa were fantastic and we had no issues with those facilities. The steam room and sauna were a HUGE plus for us! We loved the area around the hotel as well. Super easy to walk around and shop/eat/enjoy the area.
Madison
Stayed 2 nights in Nov 2024