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Embassy Suites by Hilton Raleigh Durham Research Triangle

3.5 star property
Suburban hotel with free breakfast and free airport shuttle

Photo gallery for Embassy Suites by Hilton Raleigh Durham Research Triangle

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Exterior
Presidential Suite, 1 King Bed (Mobility & Hearing)
Combined shower/bathtub, free toiletries, hair dryer, bathrobes
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Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Free airport shuttle
  • Bar
  • Room service
The current price is NZ$303
includes taxes & fees
10 Apr - 11 Apr

Explore the area

Map
201 Harrison Oaks Blvd, Cary, NC, 27513
  • The Umstead Spa
    ‪10 min walk‬
  • North Carolina State Fairgrounds
    ‪6 min drive‬
  • Lenovo Center
    ‪7 min drive‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪9 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

49-inch flat-screen TV with cable channels, Smart TV, Netflix

Suite, 2 Double Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Fridge
Smart TV
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 2 Double Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2020
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2020
  • 46 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Mobility & Hearing)

Presidential Suite, 1 King Bed (Mobility & Hearing)

Presidential Suite, 1 King Bed (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2020
  • 99 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

49-inch flat-screen TV with cable channels, Smart TV, Netflix

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds (Wellness, In-room air purification)

Premium bedding, in-room safe, desk, blackout curtains

Premium Suite, 2 Double Beds (Wellness, In-room air purification)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2020
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower, In-room air purification)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower, In-room air purification)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2020
  • 53 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2020
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed (Wellness, In-room air purification)

Premium Suite, 1 King Bed (Wellness, In-room air purification)

Premium Suite, 1 King Bed (Wellness, In-room air purification)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2020
  • 46 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Corner

49-inch flat-screen TV with cable channels, Smart TV, Netflix

Premium Suite, 2 Double Beds, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
  • 53 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Corner

Premium bedding, in-room safe, desk, blackout curtains

Premium Suite, 1 King Bed, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
  • 53 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Fridge
Smart TV
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

49-inch flat-screen TV with cable channels, Smart TV, Netflix

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

49-inch flat-screen TV with cable channels, Smart TV, Netflix

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Hospitality)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed (Hospitality)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2020
  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2020
  • 53 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Premium Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout curtains

Premium Suite, 2 Double Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2020
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Corner

49-inch flat-screen TV with cable channels, Smart TV, Netflix

Room, 2 Double Beds, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
  • 53 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Premium Suite, 2 Double Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Smart TV
Hypo-allergenic bedding
  • 53 sq m
  • Sleeps 4
  • 1 King Bed

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Delta Hotels by Marriott Raleigh-Durham at Research Triangle Park

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  • Free airport shuttle
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  • Free WiFi
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About the area

Cary

At Embassy Suites by Hilton Raleigh Durham Research Triangle you'll be within just a 15-minute stroll of The Umstead Spa and William B. Umstead State Park. Highlights at this hotel include a restaurant, an indoor swimming pool and free cooked-to-order breakfast. .The restaurant, Bistro In the Park, is open for dinner. Crystal Falls Lounge is the hotel's own cocktail bar, serving drinks along with light fare. 20066 square feet (1864 square metres) of event facilities include 15 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include a gym, a free manager's reception and Wi-Fi in public areas. Each morning free breakfast is served. There's also self parking, along with the convenience of a free airport shuttle. .Attractions within a 10-minute drive of this Cary hotel include North Carolina State University and North Carolina State Fairgrounds.

What's nearby

  • The Umstead Spa - 10 min walk - 0.9 km
  • William B. Umstead State Park - 14 min walk - 1.2 km
  • North Carolina State Fairgrounds - 6 min drive - 7.2 km
  • Lenovo Center - 7 min drive - 6.7 km
  • Crabtree Valley Mall - 11 min drive - 11.3 km

Getting around

  • Cary Station - 9 min drive
  • Raleigh-Durham International Airport (RDU) - 9 min drive

Restaurants

  • ‪Chick-fil-A - ‬8 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Rally Point Sport Grill - ‬3 min walk
  • ‪Big Easy - ‬5 min drive
  • ‪KFC - ‬5 min drive

About this property

Embassy Suites by Hilton Raleigh Durham Research Triangle

Suburban hotel with free breakfast and free airport shuttle
Embassy Suites by Hilton Raleigh Durham Research Triangle offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is available in public spaces for a fee.

Business amenities include a business centre, 15 meeting rooms, and limo/town car service. Event space at this hotel measures 20066 square feet (1864 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Raleigh Durham Research Triangle. A roundtrip airport shuttle is free during limited hours. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Raleigh Durham Research Triangle was completed in January 2020.

Smoking is allowed in designated areas at this Cary hotel.

  • 1 building
  • 273 guestrooms or units
  • 9 levels
  • 20066 sq ft of conference space
  • 1864 sq. m of conference space
  • Built in 1997
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Raleigh Durham Research Triangle offers 273 accommodations with laptop-compatible safes and free newspapers. Beds feature premium bedding. 49-inch Smart televisions come with premium cable channels, pay-per-view films and Netflix. Kitchenettes offer fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period)
  • Available in some public areas: WiFi (USD 4.95 per 24-hour period)

Parking and transport

  • Free return airport shuttle from 4:00 AM to midnight
  • Limo/town car service
  • Parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Bistro In the Park
  • Crystal Falls Lounge

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 15 meeting rooms
  • 20,066 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 25 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 0.60 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 4.95 per 24-hour period (rates may vary)
  • Self-parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Durham/Research Triangle
Embassy Suites Raleigh
Embassy Suites Raleigh Durham/Research Triangle
Embassy Suites Raleigh Durham/Research Triangle Cary
Embassy Suites Raleigh Durham/Research Triangle Hotel
Embassy Suites Raleigh Durham/Research Triangle Hotel Cary
Raleigh Durham/Research Triangle
Embassy Suites Raleigh Durham/Research Triangle
Embassy Suites by Hilton Raleigh Durham Research Triangle Cary
Embassy Suites by Hilton Raleigh Durham Research Triangle Hotel

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Raleigh Durham Research Triangle?

Embassy Suites by Hilton Raleigh Durham Research Triangle offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Raleigh Durham Research Triangle?

As of 2 Apr 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Raleigh Durham Research Triangle on 10 Apr 2025 start from NZ$301.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Raleigh Durham Research Triangle?

Yep, Embassy Suites by Hilton Raleigh Durham Research Triangle has a self car park for USD 10 per day.

Is there a spa on site at Embassy Suites by Hilton Raleigh Durham Research Triangle?

No, there is no spa at this property. The Umstead Spa is a short 10-minute walk away.

Does Embassy Suites by Hilton Raleigh Durham Research Triangle have a pool?

Embassy Suites by Hilton Raleigh Durham Research Triangle has an indoor pool.

What makes Embassy Suites by Hilton Raleigh Durham Research Triangle a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Embassy Suites by Hilton Raleigh Durham Research Triangle.

Is Embassy Suites by Hilton Raleigh Durham Research Triangle family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Raleigh Durham Research Triangle is a hit with families.

Does Embassy Suites by Hilton Raleigh Durham Research Triangle serve breakfast?

You bet, travelers adore the free cooked-to-order brekkie here! Offered daily between 6:00 AM and 9:00 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Raleigh Durham Research Triangle?

Yep, there's a free airport shuttle that runs from 4:00 AM - midnight.

Is there a bar or restaurant at Embassy Suites by Hilton Raleigh Durham Research Triangle?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton Raleigh Durham Research Triangle?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Embassy Suites by Hilton Raleigh Durham Research Triangle Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 669 out of 1084 reviews
Rating 8 - Good. 238 out of 1084 reviews
Rating 6 - Okay. 78 out of 1084 reviews
Rating 4 - Poor. 53 out of 1084 reviews
Rating 2 - Terrible. 46 out of 1084 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Eve
We stayed here for one night on New Years Eve. The front desk staff was friendly and extremely helpful. The hotel lobby was beautiful and well maintained. The king suite was spacious, clean and comfortable. Complimentary breakfast was delicious consisting of a breakfast buffet with lots of options. Will definitely be staying here again
Stayed 1 night in Dec 2024

10/10 Excellent

sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room spectacular food
We loved this hotel. The room was spacious, they have a wonderful complimentary breakfast. There is a happy hour we enjoyed several times and the last night we had food from the hotel restaurant in the room and it was spectacular.
Stayed 4 nights in Dec 2024

10/10 Excellent

Lorna, Chester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Swarup

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice atmosphere for family with kids.
Stayed 1 night in Dec 2024

4/10 Poor

Krystal

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was shut down which is the only reasons booked this place. No compensation was offered although we had drove 2.5 hours.
Stayed 1 night in Dec 2024

10/10 Excellent

Kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and location
Stayed 1 night in Dec 2024

8/10 Good

Harinath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was not easy on the day we arrived, there was a wedding event.
Stayed 1 night in Oct 2024

4/10 Poor

Kenneth

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Disappointed!!!!
First night the heat wasn't working. Felt like we were sleeping outside. The attendant downstairs brought blankets. The next morning we switched rooms. Everything was like we expected with Embassy suites. We always stay Embassy so I was alittle disappointed.
Stayed 2 nights in Dec 2024

4/10 Poor

Jeannette

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ehhhh
The lobby is so cold. Had to go back to our room and put jackets on. Made enjoying our breakfast very uncomfortable. The complementary breakfast was okay. TIP: When ordering from the omlette station ask for freah cracked eggs, otherwise youll get the egg product from the carton. They offer a happy hour from 6-7:30. They say 2 complementary drinks but the options are very few and unless you order food, your not allowed to sit in the bar area. So my tip is, stay elsewhere, wasnt worth the money.
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goal!
In town for NCAA men’s soccer finals. Hotel staff was friendly and kind. They made over my 12 yr old dog. Oh, they are pet friendly. Bed very comfortable. I normally can’t sleep past 530 am We didn’t wake up until 930. The hotel is well located and easy to find. It has caused me to change where I will stay on future trips to Embassy Suites. Team lost but that was beyond hotel’s control.
Stayed 1 night in Dec 2024

6/10 Okay

Javina

Liked: Cleanliness, property conditions & facilities, room comfort
No airport shuttle
When we checked in, we were given an Accessible room, but never warned that you have no lights in the unit unless you put a keycard into a special slot. Then in the morning we went to get their shuttle to the airport, only to find out the driver didn’t show up for work that day so we had to pay for an Uber. I feel the hotel should have paid for the Uber.
Stayed 1 night in Dec 2024

8/10 Good

Megan

Stayed 1 night in Nov 2024

2/10 Terrible

Christa

Stayed 1 night in Dec 2024

4/10 Poor

Justin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Nicholas

Stayed 1 night in Dec 2024

4/10 Poor

Suzanne

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible stay
I spoke with Ashley, a manager in training, and told her how disappointed I was with our experience. She told me she was going to forward my issues (which were all communicated via text to Nabeel, Khaoula, and Chris throughout or stay) to the appropriate team member. As of this writing, I have heard from no one. To summarize our issues, the television in the bedroom did not work upon arrival, a number of our bathroom towels were dirty (makeup on the towel), the sofa bed mattress was worn out and thus made for a very uncomfortable two nights of sleep, and the HVAC system was not working properly. A very professional and kind engineer came to try and fix the HVAC Friday night, and to his credit, it worked better for about an hour or so. By the time it was lights out, it was not working properly again. I have stayed in Hilton properties many, many times. This was my worst experience. I told Ashley I was expecting Hilton to give me at least two nights credits because of my experience.
Stayed 2 nights in Dec 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe. Comfortable for my family and my pup.
Stayed 1 night in May 2024

10/10 Excellent

Jane Elyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times- excellent location, and great service.
Stayed 1 night in Nov 2024

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Adalberto

Disliked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Could be much better
Dated, dirty and/or dilapidated...bathroom is heinous. Bath drain needs draining, standing in ankle high water from other people's dirt, towel rack broken/pulled from wall, toilet paper not shown as prepped for guests, dust and old grime on baseboards, toilet needs maintenance, constantly running, shower curtain needs to be wider, dowsnt cover entirety of tub, so water is spraying out from whatever end is exposed, water damage/staining and cracking in ceiling/walls. Carpet stained in various places. Sofa bed is not comfortable. Both treadmills not working in fitness center. Desk staff was wonderful, but had to witness ornery guests late at night. Suggest raising price point for a more discerning traveler versus a spirit airlines ilk. Chose this hotel due to over 9 rating on hotels.com and room specifically had five star...definitely must be paid reviews.
Stayed 2 nights in Nov 2024

2/10 Terrible

Brittany

Stayed 1 night in Nov 2024

10/10 Excellent

Qiufang

Travelled with family
Liked: Staff & service, property conditions & facilities
So cleaning and nice
Stayed 1 night in Nov 2024

6/10 Okay

Tonya

Disliked: Staff & service
Front desk staff could be more welcoming
The front desk staff that checked us in was not very welcoming. Asked for my driver’s license and credit card. Handed us the room key and that was it. No details about the reservation, checkout time, breakfast, elevators, or room location. No welcome at all really.
Stayed 2 nights in Nov 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived kinda late. The front desk clerk was incredible! She was extremely professional and made sure all our questions were answered. The hotel itself was also incredibly clean, modernized and a pleasure to stay in.
Stayed 1 night in Nov 2024