4/10 Poor
Leillani
Travelled with family
5 Aug 2024
Disliked: Cleanliness, property conditions & facilities
Room for improvement
Overall the property is nice and the staff is very nice but there is room for improvement. We chose this property because it was one that actually had a separate room and a living room and kitchen area which is a plus for a family. They checked us into a room that was not ready for guest it was not clean at all & the carpet was soaking wet. They switched our room but that room also could have been cleaned better. The condition of the rooms look like they do a quick refresh but not a proper cleaning and I guess no one goes behind and inspects after. I feel like a property like this with the kitchen there should be a better standard of cleaning after each checkout to ensure a good guest experience for the next. The linen for the sofabed was balled up and just thrown in the closet so there is no way to tell if it was clean linen or not which was extremely off putting. This property is also extremely low staffed the front desk clerk has to multitask.
Leillani
Stayed 3 nights in Aug 2024