6/10 Okay
Luis
24 Jun 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay BUT…
My stay was very good, the place is delightful, and most of the staff are very friendly and polite. I say most because the guy who checked me in (unfortunately, I don't remember his name) was rude and inattentive. I informed him that I had two separate reservations for two consecutive days and wanted to stay in the same room without needing to check in again. However, due to his lack of care on the second day, my room was blocked, and I had to go to reception to resolve this. Thankfully, I was perfectly assisted by another staff member (whose name I also don't remember) who quickly and very politely resolved my issue.
Another issue I find serious about the hotel is that despite using the term "ultra all-inclusive," the à la carte restaurants can only be used from the second day onwards, and I only found this out at the hotel reception. I checked the entire website and found no mention of this information.
There are also times when it's impossible to get any kind of complimentary free food because all the restaurants are closed, and there is no area where you can get any kind of snack.
The operating hours of the self-service restaurant do not match those stated on the website/check-in because half an hour before closing, there was hardly any food or utensils left for us to serve ourselves.
Overall, I enjoyed my stay and will definitely return to the hotel, but I believe that information regarding the use of the restaurants should be immediately included on the website.
Luis
Stayed 1 night in Jun 2024
