This was not HOTEL EXPERIENCE. It was like a B&B (Vrbo) without the Breakfast. More like a summer camp or hostel experience.
There was NEVER NEVER ANYONE AT THE FRONT DESK.
TO CHECK IN, I had to call a number and someone told me the key was on a hook beside the door- NOT HOTEL LIKE.
The room was like a dormitory or summer camp room. It was just 3 queen beds stuffed into a small hotel sized room, no place to sit except on the beds or small desk with a chair.
The bathroom was small with a small shower without a shower head.
In addition, the “hotel” pictures on Hotel.com show a Lake Front area, therefore I was misled into thinking it was on a LAKE. Which it isn’t on or near a lake.
There was supposed to be a restaurant and there was a menu on the front desk. However, the restaurant was never open and no staff ever seen.
Because of all these experiences, ITherefore, I would like to have all my money refunded.
If this situation is not rectified to my satisfaction I will assume that Hotels.com endorses this type of business practices. Therefore, I will not use Hotels.com again.