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Candlewood Suites Richmond - West Broad, an IHG Hotel

2.5 star property
Suburban hotel with fitness centre and 24-hour front desk
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Candlewood Suites Richmond - West Broad, an IHG Hotel

Desk, laptop workspace, blackout curtains, iron/ironing board
Full-sized fridge, microwave, stovetop, dishwasher
BBQ/picnic area
Exterior
Property amenity

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • 24/7 front desk
  • Pet-friendly
  • Laundry
  • Air conditioning
  • Kitchen

Explore the area

Map
2100 Dickens Rd, Richmond, VA, 23230
  • Shops at Willow Lawn
    ‪3 min drive‬
  • Henrico Doctors' Hospital
    ‪3 min drive‬
  • University of Richmond
    ‪5 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪20 min drive‬

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About the area

Richmond

At Candlewood Suites Richmond - West Broad, an IHG Hotel you'll be 1.4 km (0.9 mi) from Bon Secours Heart Institute at Reynolds Crossing and 2.5 km (1.6 mi) from Libbie Mill Dog Park. Highlights at this hotel include a restaurant, and in-room kitchens and free WiFi. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Other amenities include a snack bar/deli, coffee/tea in a common area and laundry facilities. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this Richmond hotel include Greater Richmond Convention Center and Short Pump Town Center.

What's nearby

  • Henrico Doctors' Hospital - 3 min drive
  • University of Richmond - 5 min drive
  • Lewis Ginter Botanical Garden - 5 min drive
  • Carytown - 7 min drive
  • Virginia Commonwealth University - 8 min drive

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 20 min drive

Restaurants

  • ‪Burger King - ‬15 min walk
  • ‪Denny's - ‬1 min walk
  • ‪Taco Bell - ‬18 min walk
  • ‪Taco Bell - ‬19 min walk
  • ‪Chipotle Mexican Grill - ‬18 min walk

About this property

Candlewood Suites Richmond - West Broad, an IHG Hotel

Suburban hotel with fitness centre and 24-hour front desk
There's a restaurant on site, as well as a snack bar/deli. WiFi and wired Internet are free in public spaces. You'll find a business centre on site. A fitness centre, barbecue grills, and a garden are also featured at the business-friendly Candlewood Suites Richmond - West Broad, an IHG Hotel. Free self parking is available.

This Richmond hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 7 levels
  • Deli
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Lift
  • No smoking on site
  • Dining venue
Candlewood Suites Richmond - West Broad, an IHG Hotel offers 98 accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. 49-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Days Inn Richmond West Broad
Days Richmond West Broad
Candlewood Suites Richmond West Broad Hotel
Candlewood Suites Broad Hotel
Candlewood Suites Richmond West Broad
Candlewood Suites Broad
Candlewood Suites Richmond West Broad
Candlewood Suites Richmond - West Broad, an IHG Hotel Hotel
Candlewood Suites Richmond - West Broad, an IHG Hotel Richmond

Frequently asked questions

What is the cancellation policy at Candlewood Suites Richmond - West Broad, an IHG Hotel?

Candlewood Suites Richmond - West Broad, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Candlewood Suites Richmond - West Broad, an IHG Hotel?

As of 27 Jan 2025, prices found for a 1-night stay for 2 adults at Candlewood Suites Richmond - West Broad, an IHG Hotel on 28 Jan 2025 start from NZ$222.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Candlewood Suites Richmond - West Broad, an IHG Hotel?

Yep, Candlewood Suites Richmond - West Broad, an IHG Hotel has a free self car park, free extended parking and free RV/bus/truck parking.

Is there a free airport shuttle available at Candlewood Suites Richmond - West Broad, an IHG Hotel?

No, Candlewood Suites Richmond - West Broad, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Candlewood Suites Richmond - West Broad, an IHG Hotel?

Yep, you can grab a meal at Candlewood Suites Richmond - West Broad, an IHG Hotel's onsite restaurant.

What time are check-in & check-out at Candlewood Suites Richmond - West Broad, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Candlewood Suites Richmond - West Broad, an IHG Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 440 out of 853 reviews" "
Rating 8 - Good. 225 out of 853 reviews" "
Rating 6 - Okay. 77 out of 853 reviews" "
Rating 4 - Poor. 57 out of 853 reviews" "
Rating 2 - Terrible. 54 out of 853 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Joellynn

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs an update
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

abraham II antonio rallos

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The carpets were grimy, the bed mattress was uneven, the temperature could not be set lower than 68 degrees.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

6/10 Okay

Leslie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
We had a problem getting hot water in our room. They also don't change their towels except for every three days because it's an extended stay. I would have preferred to have been told this up front.
Stayed 2 nights in Oct 2024

2/10 Terrible

Malik

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
I just think the place needs new management. The pictures were not the same in person. The room smelled. I’m just grateful I only was there for two nights.
Stayed 2 nights in Oct 2024

10/10 Excellent

Diane

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our stay was wonderful,but the morning clerk was rude and disrespectful to visitors as well as person on the phone. She was too busy assist other thing than visitors. When on phone she was rude and disrespectful and when asking for extra towel also rude. However our stay there was wonderful.
Stayed 2 nights in Oct 2024

8/10 Good

Frederick

Liked: Cleanliness, amenities, property conditions & facilities
Quiet and friendly
Stayed 1 night in Oct 2024

10/10 Excellent

Kamesha

Stayed 1 night in Sep 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and accommodations. The only issue was that one of the TV'S didn't work and the other was not easy to figure out how to change the channels. Hotel staff was excellent in helping to resolve these issues.
Stayed 2 nights in Oct 2024

8/10 Good

Selina

Liked: Staff & service
Stayed 1 night in Oct 2024

8/10 Good

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Jul 2024

10/10 Excellent

Charles

Stayed 1 night in Sep 2024

10/10 Excellent

mike

Stayed 1 night in Sep 2024

10/10 Excellent

Michal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a large suite with a full kitchen. Overall solid.
Stayed 2 nights in Sep 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was not expecting the worst but I did expect some unlikeliness of the hotel due to the cost and reviews. But I saw for myself that the hotel was completely run down and filthy. Our room was very dated and infested with roaches. Fortunately we travel with Lysol so we sprayed our bed and furniture before using.
Stayed 3 nights in Oct 2024

10/10 Excellent

DANILO

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean. Incredible value.
Stayed 1 night in Oct 2024

10/10 Excellent

Melani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. They were gracious enough to give me an early check in. Laundry room was free and hotel room was very comfortable
Stayed 2 nights in Sep 2024

8/10 Good

Wesley

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Great for what we needed and the price was wonderful. Would stay again!
Stayed 1 night in Sep 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Ryan

Stayed 1 night in Sep 2024